Jeep Compass Complaints

4,014 consumer complaints on file.

#11453670February 23, 2022
ENGINE
The contact's wife owns a 2019 Jeep Compass. The contact stated while his wife was driving at approximately 35 MPH, the vehicle stalled in the middle of the road. The contact's wife was able to restart the vehicle. The contact's wife stated no warning lights were illuminated prior to the failure; however, the oil pressure light illuminated afterward. The contact stated that the vehicle also occasionally stalled after being shifted into reverse. The contact took the vehicle to the local dealer, where it was diagnosed with needing an oil change. Additionally, the START/STOP battery was replaced. The vehicle was repaired however, the failure reoccurred. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453126February 20, 2022
ENGINE
Engine burns through 1 qt of oil every 1000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453150February 20, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I was recently driving my vehicle at a speed of 50mph when all of a sudden the engine light and the electrical light came on and I was unable to accelerate. I was able to pull over. Restart the car and get to my mechanic. A diagnostic was run and it was determined it was the throttle body actuator. I said fix the part. Apparently it is on backorder and there is nothing Jeep can to and the only way you can get one emergently, is to have your car break down The following day I was driving and my vehicle completely stopped without warning. I was able to pull over. My car was not drivable and had to be towed. I called Jeep and the service manager laughed and said the part was on backorder. My brother was able to find an aftermarket part to replace it. I filed a claim with Jeep to cover it and replace the part and they told me there is no recall and they will not do it. My car is 6 years old, which is not old for a Jeep. Upon looking on-line, this is an ongoing issue with Jeep Compasses since 2015. Jeep knows this is a SAFETY issue and they are not recalling the part. If I was on the highway when this happened, I would have been killed. There is no warning at all. You are at a speed and then the car just shuts down. There is no warning. This needs to be investigated as it is a serious safety defect with the vehicle that Jeep knows about and is refusing to put the safety of their customers first.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452872February 18, 2022
ENGINE, POWER TRAIN
While driving 2016 Jeep Compass vehicle jerks suddenly and feels like it is going to stall. Nothing changes on dashboard. This happens during acceleration or even just driving down the road or highway. Took it to dealership back in 2020 and the catalytic converter was replaced. The jerking stopped until now. Took it back to same dealership and the mechanic could not duplicate the problem. No codes thrown. Even though I have many witnesses hat have been in the vehicle while it occurred. Picked jeep back up and it started jerking while driving again within a 1/2 mile of driving away from the dealership. Repair not done. Feels unsafe to drive. I’m afraid it is going to stall and cause an accident. Mileage in 2020 incident 65000. Mileage this incident 76000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451813February 14, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car stalled at stop light. Threw on emergency brake, flashes ESC system fail. Auto stop/start flashes unable to work. Car wouldn’t move. Put in park tried to turn off wouldn’t shut down. Had to put on flashers as I couldn’t move. Finally after three tries putting it into park it shut down and was able to restart. This has happened 4 times now and doesn’t matter if I’m motion or stopped. It will shut down while driving down regular roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451921February 14, 2022
ENGINE
Engine stops during operation on the road. Occurs sporadically. Engine light illuminates, "High Coolant Temperature". Not able to restart vehicle and must wait a few minutes before starting. The illuminated light gauge turns off. Coolant levels in reservoir normal. Has occurred 12-15 times since ownership. No illuminated lights to take to mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451763February 13, 2022
ENGINE
2/12/2022 while exiting Ohio Turnpike STRT 280 exit, while at toll booth driver’s window down, vehicle in drive foot on brake, paying toll, no engine warning lights, vehicle dies! Pleanty of fuel, pleanty of battery power vehicle would not start, it now seamed that every trouble light was flashing! Two tows and $900.00 later vehicle is as my dealers! If it died a mile earlier, while driving 70 mph, I would not be completing this form! Window down, in 20 degree temperature weather, my wife and I are SR Citizens!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451764February 13, 2022
SEATS
The headrest’s whiplash safety feature popped unexpectedly while sitting in driveway, breaking the plastic inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451711February 12, 2022
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I got my 2017 jeep compass in 2018 had no issues truly until about a year ago. The check engine light came on and it would jerk a little goin up hill well got a coder and it said o2 so I changed all the spark plugs and o2 and it still is on now the thunder bolt light flashes I loose power and the yellow skid mark comes on I have to turn car off let it reprogram like 10 min and it acts ok for a few min now it's so bad it won't even go 10 miles . I'm goin to have the throttle and sensor changed hopefully that fixes it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451622February 11, 2022
POWER TRAIN, SUSPENSION
I bought this vehicle in nov of 2021 took it to local mechanic who quoted me 1000 to fix it completely so I did a little at a time the suspension control arms and rockers completely bad! Now the vehicle only has130000 miles on it and the CVT worst transmission ever is going out which is 5000 to fix I can’t believe there is no recall knowing these vehicles have and are know for bad transmissions so now I am not only out a vehicle I am out the money I spent on buying this vehicle not to mention what I have spent to fix it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451130February 9, 2022
ENGINE
I took the Jeep in for radiator warranty work because it was leaking really really bad, and causing the heat to blow out ice cold. The dealership I got the Jeep from replaced the radiator and the very next day the jeep was still blowing out cold air instead of heat, and this time the jeep was sputtering and shaking and it cut off on me and my daughter at a stop light. I had to wait 15 minutes in traffic for it to start back up. I immediately called the dealership and had the Jeep there the following morning only for them to tell me they tested the vehicle and didn’t get anything to happen. I’m sick and tired of that dealership lying, and this jeep is not safe. And now the vehicle showed a error message on the screen saying coolant temperature to high, shutting vehicle down. It shut off in the middle of traffic AGAIN and I was almost rear ended!!! I don’t know what else to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451271February 9, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
On 2 separate occasions, my Jeep Compass has stalled completely shutting off, emergency brake engages on it's own and the steering wheel locks and the vehicle will not restart immediately. I have been on slight upward grades both times and vehicle starts shifting backwards as I attempt to get it restarted and it would not restart immediately either time. Vehicle had to be put in park, I had to wait atleast a minute if not 2 or 3 to get it to restart. Had I been in higher traffic areas or on a highway, this could have caused a major accident. Jeep dealers near me are backed up on service dates telling me they can't get it in for atleast a month and a half so I took it to a local certified mechanic who said nothing is throwing a code and drove it, but this didn't occur while they had it, so there was nothing they could do for me. I'm scared it will happen again and next time I might be in a higher traffic situation. I've read numerous other complaints like this online after searching the issue but I don't see any resolutions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450919February 8, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Error message on the dash about the coolant being very hot the vechicle stops and shuts off while being on the road. I was on the high way and the vehicle just decided to shut off. Very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451062February 8, 2022
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
Will not start, it’s not the car battery or fob battery
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450837February 7, 2022
UNKNOWN OR OTHER
The touchscreen laminate on the display is rapidly detaching from the screen. This causes a safety issue in distractions in the screen causing accidental calls, changed radio stations, and generally making any adjustments to the vehicle because of a faulty screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449909February 2, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I purchased my 2018 Jeep Compass Limited as a certified pre-owned in late 2019 or early 2020. Late December 2021 I noticed that my infotainment screen looked strange so I began searching online and discovered the delamination known issue with the 2018 Jeep Compass screens. I took the car to the dealership that services it for me and they acted as though they had never heard of the issue (which I was certain wasn't true) before finally admitting they had "a couple" of these issues brought in. The only remedy according to them is for me to pay $1995.00 for a replacement. I am disabled and do not have that kind of money for the repair. A few short weeks later and now my backup camera isn't working at all, my screen randomly freezes up while driving or won't shut off when the car is turned off. My heated steering wheel gets blazing hot and won't turn off and the heat and AC randomly turn themselves on at full blast. I bought this particular vehicle Limited Edition because it had GPS, the backup camera and heated seats and steering wheel because I have severe arthritis and autoimmune issues that affect my joints and my vision. The heat helps my back and hands so I can drive. The camera was a great help in my being safe to back up as my peripheral vision is an issue. This defective part is a SAFETY issue! I don't feel safe driving the car because I cannot see to back up. I'm constantly having to focus on trying to correct the random issues with the screen controls instead of concentrating on my driving. It's dangerous and they need to issue a recall! Jeep is well aware of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449951February 2, 2022
UNKNOWN OR OTHER
The screen is out affecting an advertised safety feature with the backup camera not working. It is a known issue with the 2018 Jeep Compass yet they are not doing a recall. When I called into Jeep they continued to refer to it as a radio issue. I explained the entire screen is out and it affects the hands free feature, backup camera and as it is cold out now they have a feature where the heated steering wheel and heated seat turns on high when the vehicle starts automatically and with the screen out you have no way to turn it off. Long periods of time in the car get very uncomfortable and distracting with your seat and steering wheel very hot and unable to turn off. The screen just shows lines through it like an old TV when you did not get that station. Spoke with a few dealerships which also confirmed this is a known issue and they have had a lot of repairs. Jeep just confirmed it is still under review for a recall, hoping with more complaints it will assist with the recall going through as this is a $900 fix that was quoted to me and the vehicle has around 24,000 miles only.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450058February 2, 2022
SEAT BELTS
The webbing on my passenger side seat belt is inexplicably worn and ripped. It looks as if it became worn over time by the seat belt latch vibrating against it. The webbing fabric may have been irregular too. It is very strange, I will attach photos. I don't know when or how the damage occurred because I rarely have passengers in my vehicle. It was discovered yesterday when I did have a rider. The damage is too high up on the belt to have been chewed by the dog. The dog has never been left unattended in the car, is too small to have reached the belt, and is secured in the back seat with a harness and locking tether while traveling. One dealer, C.H. Urness Motors in The Dalles, OR, wanted to charge me over $300 for repair and make me wait 3 months for the part despite my car being under warranty. They offered to expediate the process to five days for an additional fee. Supposedly the part is out of stock but for and additional charge, it can become "in stock" in five days. University Auto in Ellensberg, WA is attempting to make the repairs under warranty. I should hear back from them in the next few days. I am concerned that I can not safely transport passengers until the repair is made, that one dealer is attempting to overcharge and make me wait for the repair, and that there may be an issue with the manufacture of the seatbelt itself. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449633January 31, 2022
ENGINE, VEHICLE SPEED CONTROL:THROTTLE
The contact owns a 2015 Jeep Compass. The contact stated while driving 45 MPH, the check engine warning light and the throttle body warning light illuminated. Then, the vehicle decelerated and would not exceed 20 MPH. The contact stated that as she continued to depress the accelerator pedal, the vehicle inadvertently accelerated to 65 MPH. The contact depressed the brake pedal and was able to continue to drive the vehicle. The contact stated that the failure had been reoccurring and the vehicle would jerk whenever the warning lights were illuminated while driving. The contact also stated that the failure had increased with intensity and frequency. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449443January 30, 2022
ENGINE
We have been receiving a check engine light on our 2012 Jeep Compass for code P0420. Reset the system but subsequently vehicle failed emissions testing. After some research we discovered this model vehicle and several others were supposed to be receiving a recall of the catalytic converters. Please see this article on cars.com dated March 2019 https://www.cars.com/articles/863000-chrysler-dodge-and-jeep-vehicles-recall-alert-1420757576994/ I searched our vin# on your website and it showed no recalls. Is Chrysler Fiat dragging this out or are we going to be able to get this fixed at the dealership ? Please advise - Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Compass