Jeep Compass Complaints

4,014 consumer complaints on file.

#11459595April 4, 2022
ELECTRICAL SYSTEM
Since I purchased my Jeep Compass Trailhawk in February 2019, sporadically a message appears on the dashboard display about "High Coolant Temperature" and immediately sends the vehicle to shut down and after a couple of seconds the error disappears and the temperature returns to normal. I must clarify that at no time does the vehicle overheat. This error occurs at any time of the day, regardless of whether the vehicle is cold in the morning or after driving for several hours; sometimes it occurs several times a week and sometimes not at all for weeks; the vehicle may be stopped at a traffic light or in motion on the highway, a particular situation that worries me greatly, because when this happens, the vehicle locks up for an instant (approximately one second) in which the steering hardens and the vehicle tends to stop abruptly, and I fear that this may cause damage to my car or even worse cause an accident. This situation has been reported since the first time it happened (about 11 months ago) and I have had to go to the garage about 10-15 times. In each occasion the technical team has tried to solve the problem without success, they even replaced a control module, installed updates, ran the scanner, and made long driving tests trying to recreate the condition that causes the error without succeeding.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459596April 4, 2022
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE JEEP WILL STALL/STOP RUNNING AT VARIOUS POINTS WHILE IN MOTION, WHEN STOPPING, WHEN STARTING. THERE IS NO RHYME OR REASON AS WHEN THIS MIGHT OCCUR. I CAN HAVE THE AC RUNNING OR NOT, THE HEATER RUNNING OR NOT. THERE IS NO MECHANICAL PROCESS THAT SHOWS ME THIS WILL HAPPEN. IT IS COMPLETELY RANDOM. I UNDERSTAND THERE WAS A REPLACED PART AS PART OF THE CHRYSLER S89 RECALL IN APRIL OF 2017, WHICH IS OUT OF WARRANTY ACCORDING TO CHRYSLER. THE PROBLEM IS STILL PERSISTING AND IS A SAFETY ISSUE FOR ME CONSIDERING IT STALLS RANDOMLY AND WHILE IN MOTION. I PURCHASED THIS VEHICLE FROM CARMAX IN JUNE 2021 WITH NO NOTICE OF THE FORMER RECALL AND ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459452April 3, 2022
ENGINE
Excessive oil consumption between oil changes. Engine stalls .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458581March 28, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2019 Jeep Compass. The contact stated that occasionally the vehicle would stall and shutoff without warning. The contact stated that there was a period between the vehicle stalling and being restarted. The time between shutdown and restarting might vary. The failure occurred at various speeds. The check engine and engine cooling system failure warning light had illuminated. The contact took the vehicle to the dealer however, the mechanic was unable to identify the cause of the failure. The contact stated that several other electrical shortages were experienced. Additionally, the contact stated that the vehicle was consuming an excessive amount of fuel. The manufacturer was made aware of the failure and referred them back to the dealer. The approximate failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458112March 24, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Compass. The contact stated while driving at various speeds, the vehicle would suddenly stall with the check engine, electronic throttle control, and other unknown warning lights illuminated. The contact took the vehicle to the dealer who stated that the crankshaft position sensor had failed and needed to be replaced. The contact was informed that the failure was related to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was contacted and confirmed that the vehicle was not included. The approximate failure mileage was 28,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457840March 22, 2022
ENGINE
The contact owns a 2016 Jeep Compass. The contact stated while driving approximately 5 MPH and making a left turn, the vehicle stalled. There were no warning lights illuminated. The vehicle was pushed out of the roadway. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified but no further assistance was provided. The approximate failure mileage was 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457576March 21, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On 3/19/2022 and on 3/21/2022 while at a stop sign went to make a right hand turn and my car stalled and emergency brake engaged by itself. Had to wait a couple minutes and finally car restarted. Both times the car stalled in roadway, not enough power to pull off road. My Car has 45000 miles and original paperwork says Oil Consumption recall, however the VIN search does not show that at all. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457650March 21, 2022
POWER TRAIN
The contact owns a 2016 Jeep Compass. The contact stated while her daughter was driving approximately 45 MPH, the vehicle lost motive power and stalled without warning. The vehicle was towed to an independent mechanic and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457667March 21, 2022
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
I purchased this vehicle a year ago. About 2 months ago I started having problems getting the vehicle to start. AAA & Geico have come several times to jump me. The vehicle also states High coolant temperature sometimes when it does this. At one point it would not go over 35 mph. I took it to the jeep dealer to be told start by replacing both batteries for $600 and then we can go from there! She also stated it was probably electrical. I don't have $600 to spare, especially on a vehicle that's a 2020. Took it to Auto Zone they tested both batteries & said they both tested fine. I ended up purchasing a jump box as this happens at least 3 times/week. Well as of today, now that wont even work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457413March 19, 2022
ENGINE
Excessive oil consumption lead to multiple incidents of stalling while driving. Vehicle had trouble restarting in middle of the road. Almost got hit several times by other motorists. Checked oil level and there was approximately 1 liter of oil left, added 4 liters and problem went away. Only 2k miles since previous change when checking oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457415March 19, 2022
POWER TRAIN
The vehicle was taken in for a recall of the catalytic converters and PCM software, July 2019. May 2021, while driving at highway speeds the transmission temperature light illuminated and an un-commanded deceleration occurred to about 10 mph, it would go no faster got to the nearest off ramp and to a rest area sat for an hour, then the vehicle performed normally. May 13, 2021, took the vehicle to the repair facility no trouble codes were set but they replaced the transmission filler tube. A few days later the light illuminated again but no adverse driving conditions occurred. Oct 18, 2021, at highway speeds the vehicle decelerated to 10 mph a service engine light illuminated a transmission overtempt light also and made it home about ten miles at no more than 10mph, 19 Oct 2021 drove the vehicle at a few mph to my local Jeep dealer for check engine and no power. 22 Nov 2021 they had me pay them $3000.00 and they ordered a transmission. 15 Mar 2022 the transmission arrived they installed it and a transmission cooler and new sparkplugs cleared all troubles, I paid another $3,815.62 and got my vehicle back in good working order. No accidents or injuries were incurred by the sudden decelerations due to our safe driving skills.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457194March 17, 2022
UNKNOWN OR OTHER
My vehicle frequently has a check engine light pop on. When it does the car slows to 10-15mph instantly and I am unable to use the gas at all. I have to pull over and turn the car off for a few minutes and turn it back on in order to be able to go. The check engine light never stays on for more than a day or two. It has happened multiple times since I purchased in November 2020 with the frequency increasing over the last few months. I am concerned that this is going to cause a serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456443March 12, 2022
ENGINE, UNKNOWN OR OTHER, STEERING
Dealer had to replace motor cause of oil usage and motor tapping. And know its worse. They even done something to my steering or something plus runs like crud
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455937March 9, 2022
AIR BAGS
I was sitting in my car talking on the phone, parked in the parking lot and I felt the headrest hit the back of my head. I thought maybe somebody had hit me but nobody was behind me. The person I was on FaceTime with say and heard my head get hit and thought the same thing. Turns out it was the headrest that sprung forward and the small plastic clip that holds it together is broken. It came out of no where while I was parked and now I worry how safe would we be if I got into a collision. Additionally it vibrates now while stopped at a red light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455476March 7, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
On 3 different incidents, my 2019 Jeep Compass Trailhawk has stalled when I was slowing to a stop or stopped but not in park. I have had difficulty restarting the Jeep (once at an intersection and the other at a car wash) and the power steering as well as the emergency brake were not working. Also, the jeep is making a "lift off" sound when the vehicle increases its RPM (usually around 35mph-45mph). My foot is usually on the brake and not in the parked gear and just stops running.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455089March 3, 2022
STEERING
While driving on the highway, my car shut down and when I attempted to restart I got a “power steering system hot, performance may be limited” message. Had no steering control and unable to power on until the system cooled. It happened a few times while driving home and almost got rear-ended. Currently unable to drive the car because it continues to power off while driving with the above message appearing. I took the Jeep Compass to the dealership and was not told what the issue could possible be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454793March 2, 2022
ENGINE
The contact owns a 2011 Jeep Compass. The contact stated while driving at various speeds, he heard an abnormal sound coming from the engine. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the engine subframe was damaged. The local dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454727March 1, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact had Triple AAA towing company replace the battery. The vehicle was then towed to an independent mechanic, who performed an oil change; however, the failure recurred. The vehicle was then towed to the dealer and diagnosed with crankshaft position sensor failure. The contact was informed that the crankshaft position sensor needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The failure mileage was 34,946.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454512February 28, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Compass. The contact stated while driving at 55 MPH, the vehicle stalled inadvertently. The RPM went to 0 however, the vehicle remained idling. There were no warning lights illuminated. The contact was unable to veer to the side of the road. The contact stated that upon turning off and restarting the vehicle, she was able to continue to drive; however, the failure reoccurred 3 more times that day. The vehicle was taken to an independent mechanic who test drove the vehicle and diagnosed that the crankshaft and camshaft sensors were turned off sporadically causing the engine to stall. The independent mechanic informed the contact of NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling). The local dealer and several unknown dealers were contacted for assistance however, the contact was informed that the VIN was not included in the recall. The manufacturer was notified of the failure and confirmed that the VIN was not included. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454251February 26, 2022
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
The automatic start stop function constantly goes out, TCM unable to send signal to transmission to shift. Caused the car to stall in an intersection and self applied the emergency brake at around 5mph causing the vehicle to jerk to a halt. Car inexplicably throws service engine code and then transmission downshifts to 30mph from higher speeds nearly causing wreck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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