Jeep Compass Complaints

4,014 consumer complaints on file.

#10295219December 10, 2009
POWER TRAIN:MANUAL TRANSMISSION
WAS DROPPING DAUGHTER OFF AT THE BUS STOP WHEN FIRST NOTICED THAT SHIFTING INTO FIRST GEAR WAS DIFFICULT. THEN IT HAPPENED AGAIN WHEN I WAS AT A STOP LIGHT, THE CAR WOULD NOT SHIFT INTO 1ST OR 2ND GEAR, WAITED AND PUMPED THE CLUTCH AND IT WENT IN. NEXT DAY WAS LEAVING HOME AND THE CAR WOULD NOT SHIFT AFTER I STOPPED AT A STOP SIGN, AND RETURNED HOME AFTER THE CAR FINALLY WENT INTO GEAR. MECHANIC TOLD US THAT THE SLAVE CYLINDER WAS LEAKING PROFUSELY. OUR 2007 JEEP COMPASS 4X4 MANUAL TRANSMISSION ONLY HAD 38,121 MILES. WE HAVE BEEN TOLD THAT BY SEVERAL MECHANICS THAT THIS SHOULD NOT HAPPEN TO A CAR THIS NEW WITH SO FEW MILES. ALL OF THE PARTS WERE ON BACK ORDER AND OUR CAR HAS BEEN IN THE SHOP NINE DAYS. JEEP HAS FIXED THE PROBLEM, BUT HAS NOT TAKEN THE RESPONSIBILITY TO PAY FOR THE ENTIRE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292896November 19, 2009
EQUIPMENT, ENGINE AND ENGINE COOLING
IT HAS COME TO OUR ATTENTION AN INVESTIGATION ABOUT JEEP. WE ARE THRIFTY CAR RENTAL FRANCHISE COMPANY IN COSTA RICA, AND WE HAVE FILED SEVERAL REPORTS ABOUT AN INCIDENT WITH A COMPASS JEEP TO CHRYSLER IN COSTA RICA AND THROUGH THEIR HEADQUARTERS IN THE USA AND NONE SEEMS TO EXPLAIN CONSISTENTLY WHAT HAPPENED. THE CAR WAS RUNNING PERFECT AND OK, WITH A TOTAL MILEAGE ABOUT 28610 KM ( 17881 MILES) THE DRIVER STOP BECAUSE HE SAW SMOKE COMING OUT FROM THE ENGINE. HE PUT HIS FAMILY AWAY BUT THE CAR STARTED ON FIRE. SUDDENLY THE FRONT PART OF THE CAR BURN, TOTAL DAMAGE WAS PRODUCED IN THAT AREA. WE FILED A REPORT BEFORE THE DEALERSHIP AND THEY COULD NOT EXPLAIN WHAT HAPPENED. THEY DENIED ANY GUARANTEE, MANUFACTURE ERROR AS WELL AS ANY RESPONSIBILITY. THE CAR WAS USELESS AFTER THAT. WE HAVE PHOTOS AND CLAIM REPORT BEFORE THE DEALER. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10290921November 4, 2009
SUSPENSION, TIRES, WHEELS
I WENT IN TO GET MY OIL CHANGED AND MY TIRES ROTATED AND WAS TOLD MY CAR IS UNSAFE TO DRIVE AND HERE IS WHAT THEY PUT ON MY INVOICE (VERBATIM) "NEEDS BOTH LOWER CONTROL ARMS PASSENGER SIDE FRONT HAS A REALLY BAD BALL JOINT AND LEFT OUTER TIE ROD END IS BAD ALSO PRICE TO REPLACE BOTH OUTER TIE ROD ENDS AND BOTH LOWER BALL JOINTS $1083 PLUS TAX AND THAT INCLUDES THE ALIGNMENT!!!!!!!!! VEHICLE IS UNSAFE TO DRIVE WITH BALL JOINT IS THIS CONDITION!!!!!!!!!" (LITERALLY WITH ALL THE EXCLAMATION MARKS.) I TOOK THE CAR SOMEWHERE ELSE TO GET REPAIRED (FOR HALF THE COST) HOWEVER I BELIEVE THIS IS A PART FAILURE AS I HAVE LESS THAN 50K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290378October 30, 2009
SUSPENSION:FRONT
WENT IN FOR NEW TIRES AND THE STORE REPORTED TO ME THAT THE LOWER BALL JOINTS WERE LOSE AND IT PRESENT A VERY SERIOUS SAFETY ISSUE. THIS WAS BROUGHT TO MY ATTENTION BECAUSE THE JEEP COMPASS HAD ONLY 27,740 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287035October 11, 2009
SEAT BELTS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, WHEELS, POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2007 JEEP COMPASS. AND FOR THE PAST YEAR I HAVE HAD SEVERAL ISSUES WITH THE VEHICLE STALLING WHEN I AM DECELERATING OR STALLING WHEN AT A COMPLETE STOP. SOME TIMES THE VEHICLE JERKS SO BAD THAT MY SEAT BELT LOCKS UP. I TOOK IT TO THE DEALERSHIP WHERE I BOUGHT IT AND THEY SAID THERE WAS NOTHING WRONG WITH IT BUT THAT THE TECH'S ARE UNFAMILIAR WITH THE NEW TRANSMISSION IN THIS VEHICLE. I ALSO HAVE PROBLEMS WITH THE DRIVER SIDE SEATBELT IT CLICKS WHEN I PUT IT ON BUT THEN ALL OF A SUDDEN IT WILL COME RIGHT OFF. I HAD A SCREW STUCK IN MY FRONT TIRE TODAY AND COULD NOT GET THE FRONT TIRE OFF WHEN WE FINALLY GOT IT OFF WE FIGURED OUT WHY IT WOULD NOT COME OFF THERE IS RUST. I AM VERY UNHAPPY WITH THE PROBLEMS AND SCARED THAT THE VEHICLE WILL STALL WHEN I AM ON A MAJOR HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282765September 3, 2009
POWER TRAIN:MANUAL TRANSMISSION, TIRES
THROTTLE WARNING LIGHT CAUSED ENGINE TO STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280241August 12, 2009
SUSPENSION:FRONT:CONTROL ARM, STEERING:LINKAGES:TIE ROD ASSEMBLY
TL*THE CONTACT OWNS A 2007 JEEP COMPASS. WHILE DRIVING AT ANY SPEED, THE CONTACT HEARD A RATTLING SOUND COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE OUTER DRIVER'S SIDE TIE ROD AND CONTROL ARM NEEDED TO BE REPLACED. THE FAILURE STILL PERSISTS. THE CURRENT MILEAGE WAS 53,800 AND FAILURE MILEAGE WAS 6,762. UPDATED 09/11/09 *BF UPDATED 09/15/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273216June 9, 2009
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE COMPLAINT IS ON 2007 JEEP COMPASS WITH SUNROOF OPTION. THE SUNROOF IS NOT INSTALLED APPROPRIATELY AND WHEN IT RAINS, AND THE SUNROOF DRAINS GET CLOGGED, THE WATER LEAKS INTO THE CAR THROUGH THE MAP LIGHTS AND AS WELL THROUGH THE FLOORBOARDS OF THE CAR. THE WATER DAMAGE CAN CAUSE LONG TERM MOLD AND RUST ON THE FRAME OF THE CAR THAT WOULD BE UNKNOWN TO THE OWNER. THE LEAKS ALSO CAN CAUSE MECHANICAL FAILURE TO THE CAR. I HAVE ALREADY HAD MY SPEAKERS FAIL AND CANNOT IMAGINE WHAT ELSE MAY FAIL. I HAVE ALSO SEEN NUMEROUS COMPLAINTS REGARDING THIS PROBLEM ON OTHER JEEPS AND CHRYSLER MODELS WITH SUNROOF OPTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272993June 6, 2009
VEHICLE SPEED CONTROL
THE EVENT INVOLVED DRIVING AT MODERATE SPEEDS IN A SMALL CITY ENVIRONMENT 25-30 MPH. I HAD JUST TURNED FROM A BUSY STREET INVOLVED WITH CONSTRUCTION TO ANOTHER BUSY STREET AND NEEDED TO ACCELERATE QUICKLY, SO I FIRMLY PRESSED DOWN THE GAS PEDAL, BUT INSTEAD OF GOING FASTER, I HEARD A LOUD SNAP AND THE MAIN (DARK GRAY PLASTIC!) PEDAL FELL TO THE FLOOR OF THE CAR, LEAVING ME VULNERABLE TO TRAFFIC--WHICH POLITELY BACKED OFF WHEN I UNEXPECTEDLY SLOWED DOWN IN FRONT OF THEM. AFTER TURNING ON THE EMERGENCY FLASHERS I WAS ABLE TO COAST TO A SAFE PLACE ON THE SHOULDER OF THE ROAD, AND CALLED FOR ASSISTANCE. I WAS ABLE, AFTER SOME EXPERIMENTATION, TO FIND A ONE INCH STUB OF ACCELERATOR PEDAL OVER THE POTENTIOMETER, WHICH I WAS ABLE TO USE TO MOVE THE VEHICLE TO A REPAIR SHOP. THE PEDAL, ON INSPECTION, HAS A FACTORY BUILT-IN CIRCULAR AND TWO TRIANGULAR HOLES THAT PENETRATE THE SHAFT--THE BREAK OCCURRED HERE--AND TWO GROOVES BESIDE THESE HOLES. I HAD TO PURCHASE A REPLACEMENT ACCELERATOR ASSEMBLY--SAME FLAWED DESIGN--WARRANTY DID NOT COVER THIS ITEM AND IT WAS INSTALLED 6/5/09 AT A LOCAL REPAIR SHOP. AT MY REQUEST, I OBTAINED THE ENTIRE DAMAGED PART. I HAVE BOTH PIECES, AND CAN PHOTOGRAPH THEM IF REQUESTED, OR CAN MAIL THEM TO SOMEONE FOR INSPECTION. MY ISSUE IS THAT THIS ITEM'S FAILURE COULD HAVE RESULTED IN A COLLISION IF THE OTHER DRIVERS HADN'T POLITELY SLOWED TO ALLOW MY EMERGENCY PULL-OVER TO TAKE PLACE. IT ALSO IS A STRUCTURAL WEAKNESS THAT COULD RENDER THE VEHICLE NON-DRIVABLE AT A MOMENT'S NOTICE. THE ENTIRE PEDAL BROKE OFF COMPLETELY WITHOUT ANY INTERMEDIATE PARTIAL BREAKAGE TO WARN ME THIS WAS COMING. I BELIEVE THIS PEDAL ASSEMBLY SHOULD BE REPLACED WITH A REDESIGNED PEDAL WITHOUT THE STRUCTURAL WEAKNESS I DESCRIBED ABOVE AT THE EXPENSE OF THE MANUFACTURER. I HOPE THEY USE SOMETHING A BIT BETTER THAN PLASTIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272518June 1, 2009
STEERING
TL*THE CONTACT OWNS A 2007 JEEP COMPASS. WHILE DRIVING 50 MPH, THE CONTACT NOTICED THAT THE VEHICLE WAS PULLING TO THE LEFT. HE PROCEEDED TO MANEUVER THE VEHICLE BACK TO THE RIGHT, BUT WAS UNSUCCESSFUL. HE LOST CONTROL OF THE VEHICLE AND CRASHED INTO ANOTHER VEHICLE HEAD-ON. THERE WERE NO FAILURES PRIOR TO THIS INCIDENT. THE CONTACT WAS INJURED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS INSPECTED BY AN INSURANCE ADJUSTER, WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE ADJUSTER SPECULATED THAT THE STEERING SYSTEM MAY HAVE CONTRIBUTED TO THE FAILURE. THE VEHICLE WAS DESTROYED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 24,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10260848March 5, 2009
AIR BAGS:FRONTAL
DRIVING AND SUGAR DROPPED I HIT A TREE. SIDE AIR BAGS DEPLOYED BUT FRONT AIRBAG DID NOT. I HIT THE TREE HEAD ON. 2007 JEEP COMPASS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10258606February 13, 2009
STRUCTURE
TL*THE CONTACT OWNS A 2009 JEEP COMPASS. FROM INSIDE THE PASSENGER COMPARTMENT, THE CONTACT COULD HEAR THE SOUND OF THE WIND BLOWING OUTSIDE WHILE DRIVING VARIOUS SPEEDS. THE ISSUE BECAME IRRITATING. NO REPAIRS HAVE BEEN MADE TO THE VEHICLE AND THE DEALER WILL NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254057January 6, 2009
SEAT BELTS
THE DRIVERS SEAT BELT KEEPS UNLATCHING BY ITSELF. PROBLEM HAS BEEN PRESENTED TO THE DEALERSHIP. THEY HAVE FOUND NO FAULT. KEEPS GETTING WORSE WILL BE TAKING IT TO ANOTHER DEALER TOMORROW, THIS HAPPENS EVERY OTHER TIME I BUCKLE MY SEAT BELT IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254055January 6, 2009
SUSPENSION:FRONT
EXCESSIVE PLAY IN FRONT END. TIERODS WERE REPLACED AT 50,000 KM THEY WERE SEVERELY WORN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252627December 23, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2007 JEEP COMPASS. AFTER PULLING INTO THE GARAGE AND TURNING OFF THE VEHICLE, THE CONTACT HEARD A NOISE AS IF THE VEHICLE WERE STILL RUNNING. SHE NOTICED SMOKE POURING OUT UNDERNEATH THE HOOD. SHE CALLED THE FIRE DEPARTMENT BECAUSE THE GARAGE WAS ATTACHED TO HER HOME AND SHE WANTED TO PREVENT DAMAGE TO HER HOUSE. BY THE TIME THE FIRE DEPARTMENT ARRIVED, THE SMOKE SUBSIDED. SHE CALLED THE DEALER AND INFORMED THEM THAT THE VEHICLE WOULD BE TOWED. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 55,396.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10252142December 17, 2008
SEATS
I HAVE A 2007 JEEP COMPASS. THE REAR HEADRESTS ARE NOT REMOVABLE AND IF I INSTALL MY CHILD FORWARD FACING CAR SEAT IT LEAVES A GAP IN BETWEEN THE HEADREST AND SEAT. THIS COMPROMISES CHILDREN'S SAFETY. I CALLED THE DEALERSHIP I BOUGHT IT AT AND THEY REFUSED TO HELP OR EVEN ACKNOWLEDGE THAT THERE IS A PROBLEM. I UNDERSTAND MOST JEEPS HAVE THIS PROBLEM AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233134July 3, 2008
TL*THE CONTACT OWNS A 2007 JEEP COMPASS. WHEN THE CONTACT STARTED THE IGNITION AND APPLIED PRESSURE TO THE ACCELERATOR PEDAL, THE VEHICLE HESITATED FOR 15 TO 20 SECONDS BEFORE ACCELERATING. AFTER THE FAILURE, THE VEHICLE DROVE ROUGHLY AND FAILED TO ACCELERATE PROPERLY. THERE WERE NO WARNINGS PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY UPDATED THE COMPUTERIZED SYSTEM. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER ON SEVEN SEPARATE OCCASIONS FOR THE SAME FAILURE. THE TECHNICIAN PERFORMED TWO DIAGNOSTIC TESTS AND WAS UNABLE TO CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 7,362 AND CURRENT MILEAGE WAS 29,000. UPDATED 09/10/08. *LJ THE CONSUMER ALSO STATED THERE WAS A NOISE COMING FROM THE SUSPENSION. THE DEALER FOUND THAT THE REAR STRUTS NEEDED TO BE REPLACED. UPDATED 09/11/08 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232080June 23, 2008
ENGINE AND ENGINE COOLING
I OWN A 2007 JEEP COMPASS THAT WAS PURCHASED NEW IN JUNE OF 2006. BEGINNING IN MAY OF THIS YEAR THE CAR BEGAN SUFFERING BOTH LOW AND HIGH SPEED ENGINE STALLS, WHERE THE WARNING 'BELL' SOUNDS, ALL OF THE DASH WARNING LIGHTS COME ON, AND THE ENGINE COMPLETELY SHUTS DOWN. THIS CAR IS DRIVEN BY MY COLLEGE AGE DAUGHTER AND REPRESENTS A MAJOR SAFETY HAZARD TO BOTH HER AND THOSE AROUND HER. MOST RECENTLY THIS CONDITION OCCURRED ON I-85 SOUTH OF ATLANTA IN A MAJOR CONSTRUCTION ZONE WHILE SHE WAS GOING 60 MILES AN HOUR. TWO WEEKS AGO THE OPELIKA JEEP DEALERSHIP DID THE 'SOFTWARE UPGRADE' RECOMMENDED BY A TECHNICAL SERVICE BULLETIN, BUT OBVIOUSLY IT DID NOT RESOLVE THE PROBLEM. AT THE TIME THE DEALER COULD NOT 'RECREATE' THE PROBLEM. THE VEHICLE IS CURRENTLY AT A DEALERSHIP IN UNION CITY, GA WHERE IT WAS TOWED. IN PAST FAILURES THE CAR WAS ABLE TO BE RESTARTED AFTER REMAINING TURNED OFF FOR SEVERAL MINUTES. WITH THE LATEST OCCURRENCE THE CAR WAS COMPLETELY DEAD AND THE ENGINE WOULD NOT START AT ALL. IN FACT IT ACTED AS IF THE TRANSMISSION INTERLOCK WAS ENGAGED BECAUSE TURNING THE KEY PRODUCED ABSOLUTELY NOTHING. THIS CAR REPRESENTS A MAJOR SAFETY HAZARD TO THE DRIVER AND THOSE ON THE ROAD AROUND HER. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10231683June 20, 2008
STEERING:LINKAGES:TIE ROD ASSEMBLY
TL*THE CONTACT OWNS A 2007 JEEP COMPASS. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR AND STATED THAT THE FRONT TIE ROD FAILED. THE CONTACT IS CURRENTLY ON A WAITING LIST TO HAVE THIS FAILURE REPAIRED, BUT THE PART WILL BE UNAVAILABLE UNTIL JULY OF 2008. SHE STATED THAT IF THE TIE RODS FAIL, THE VEHICLE COULD FLIP OVER. THE FAILURE MILEAGE WAS 73,535.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223182April 2, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 JEEP COMPASS 4X4. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT SMELLED PLASTIC BURNING AND THEN SMOKE APPEARED FROM THE REAR OF THE VEHICLE. BEFORE SHE COULD STOP THE VEHICLE, IT CAUGHT FIRE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE BEFORE IT WAS DESTROYED. THE CAUSE OF THE FAILURE WAS BELIEVED TO BE ELECTRICAL. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 28,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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