Jeep Compass Complaints

4,014 consumer complaints on file.

#10327090April 22, 2010
SUSPENSION:FRONT
STARTED HEARING A TIRE NOISE AND CLUNKING WHEN TURNING OR GOING OVER BUMP. TOOK IT TO MY SERVICE MAN. CAR UNSAFE TO DRIVE. DANGEROUSLY BAD LOWER BALL JOINTS. HAD TO REPLACE BRAKES DUE TO THIS AND TIRE HAS STARTED TO SEPARATE DUE TO THE LOOSENESS OF THE TIRE. I HAVE THE DEFECTIVE BALL JOINTS. MY 2007 JEEP COMPASS HAS 41,000 MILES ON IT AND THIS SHOULD NOT HAVE HAPPENED. MULTIPLE VEHICLES HAVE HAD THIS PROBLEM YET NO RECALL. THERE WAS A RECALL ON THIS 2003 THROUGH 2006. OBVIOUSLY THERE IS STILL A PROBLEM. THIS PROBLEM COULD BE LIFE THREATENING IF THE WHEEL COMES OFF. I WAS LUCKY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325590April 14, 2010
SUSPENSION, STEERING
2007 JEEP COMPASS WITH 41,000 MILES. TOOK IT IN FOR OIL CHANGE AND TO INVESTIGATE CLUNKING NOISE IN THE FRONT END. MECHANIC DISCOVERD LEFT AND RIGHT SIDE LOWER CONTROL ARMS/BALL JOINTS BADLY WORN. COST TO REPAIR...$900. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323960April 6, 2010
SUSPENSION:FRONT
TOOK 2007 JEEP COMPASS IN FOR OIL CHANGE. MECHANIC SAID THAT CAR WAS DANGEROUS TO DRIVE AS BALL JOINTS AND CONTROL ARMS NEEDED REPLACED AND WERE SO LOOSE THAT THEY MAY CAUSE ACCIDENT. BECAUSE OF COST OF REPAIR, TOOK CAR TO JEEP DEALER FOR SERVICING TO GET A SECOND OPINION. THEY CONFIRMED THAT THE BALL JOINTS AND CONTROL ARMS DO NEED REPLACED AND THAT THEY ARE DANGEROUSLY LOOSE. CAR IS UNSAFE TO DRIVE. REPAIR ESTIMATE IS $935 ALTHOUGH I'M TRYING TO NEGOTIATE SINCE THIS SEEMS TO BE A DEFECT WITH THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323456April 2, 2010
STEERING
2007 JEEP COMPASS TIE ROD AND CONTROL ARM FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322971March 31, 2010
SERVICE BRAKES, HYDRAULIC, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
TL*THE CONTACT OWNS A 2009 JEEP COMPASS. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE FRONT LOWER CONTROL ARM FAILED. IN ADDITION, THE BRAKES SQUEAKED DURING THE WINTER AND WARM WEATHER TEMPERATURES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THERE WAS NO REMEDY FOR THE FRONT LOWER CONTROL ARM. THE FRONT AND REAR CALIPERS WERE LUBRICATED. THE CONTACT HAD NOT EXPERIENCED A PROBLEM WITH STOPPING THE VEHICLE. THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 10. THE CURRENT MILEAGE WAS 9,858.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323223March 31, 2010
AIR BAGS
MY AIRBAG SENSOR LIGHT STARTED COMING OFF AND ON AS I WAS DRIVING IN DECEMBER OF 2008. I TOOK THE CAR IN TO THE DEALER AND WAS TOLD THE PROBLEM WAS FIXED BY THE DEALER. LIKE CLOCKWORK IN THE WINTER OF 2009 AND CONTINUING UNTIL TODAY THE LIGHT IS COMING OFF AND ON CONSTANTLY (EVERY 3-10 MILES). THERE IS NO RHYME OR REASON TO IT, I CAN BE ACCELERATING, DECELERATING, AT A COMPLETE STOP ETC. BESIDES BEING ANNOYING I HAVE READ THAT OTHER CUSTOMERS HAVE HAD THE SAME PROBLEM WITH THEIR JEEPS. I HAVE ASKED JEEP CUSTOMER SERVICE TO REPLACE THE PART AT NO COST TO ME SINCE I AM NO LONGER UNDER WARRANTY BUT THEY TOLD ME THEY ARE UNABLE TO DO THAT, AND I AM UNABLE TO AFFORD THE $300+ PART THEY NEED TO "FIX" THIS PROBLEM ONCE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321251March 21, 2010
SUSPENSION:FRONT
BALL JOINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319605March 14, 2010
SUSPENSION:FRONT
I WENT TO GET A STATE INSPECTION FOR MY 2007 JEEP COMPASS 4X4, IT HAS 48,000 MILES ON IT AND I WAS TOLD THAT BOTH LOWER BALL JOINTS WERE WORN OUT, UPON FUTHER INVESTIGATION IT WAS FOUND THAT THERE WAS LITTLE OR NO GREASE IN THE BALL JOINTS. AFTER SEARCHING FOR REPLACEMENT BALL JOINTS I FOUND MY ONLY OPTION AT THE TIME WAS TO BUY TWO USED CONTROL ARMS FROM A JUNK YARD, THE BALL JOINTS ON THESE CONTROL ARMS WERE ALSO VOID OF GREASE.. AFTER TALKING WITH OTHER OWNERS OF JEEP COMPASS 4X4 I HAVE FOUND THAT ALL 5 OF THE OTHER OWNERS OF THESE VEHICLES IN THIS AREA HAVE ALSO HAD TO REPLACE BALL JOINTS, ALL OF THEM WERE ALSO UNDER 5,0000 MILES. THIS IS UNACEPTABLE, BALL JOINTS SHOULD LAST A LOT LONGER THAN THIS AND WOULD IF THEY HAD ADEQUATE GREASE AND GREASE FITTING WHERE GREASE COULD BE ADDED TO THE BALL JOINTS. JUST SO WE ARE CLEAR, THE BOOTS COVERING THE BALL JOINTS WHERE THE GREASE SHOULD BE WERE IN PERFECT CONDITIONSO THIS WAS NOT A PROBLEM WITH SOMETHINGS BE TORN OF MISUSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317040March 5, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED HE IS HAVING PROBLEMS WITH HIS ABS. WHEN HE PRESSES ON HIS BRAKES THERE IS A CLICKING NOISE. IT SEEMS AS IF THE VEHICLE IS NOT GOING TO STOP AT TIMES. HE ALSO STATED THAT HIS SEAT BELT IS NOT WORKING PROPERLY EITHER. WHEN HE GOES TO PUT IT ON IT WILL CLICK LIKE IT'S ON BUT IT WILL THEN COME UNDONE ON IT'S OWN. THE CONTACT HAS TAKEN THE VEHICLE TO THE DEALER BUT THEY TOLD HIM NOTHING IS WRONG WITH THE VEHICLE. THE FAILURE MILEAGE WAS 35,000 THE CURRENT MILEAGE IS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314785February 27, 2010
SUSPENSION:FRONT
I TOOK MY CAR TO MY MECHANIC TO HAVE THE FRONT END CHECKED BECAUSE OF CLUNKING NOISES ON THE DRIVER'S SIDE. THE MECHANIC FOUND THE FRONT LEFT LOWER BALL JOINT/CONTROL ARM IN NEED OF REPLACEMENT. I'VE ALREADY REPLACED BOTH OUTER TIE ROD ARMS (AT 75,000 MI). THE MECHANIC TOLD ME THAT BOTH PROBLEMS ARE A COMMON OCCURRENCE ON ALL JEEP MODELS. THE REPAIR WILL COST $509.00 . AS THIS IS A MAJOR SAFETY ISSUE, I WOULD REQUEST THAT NHTSA PLEASE INVESTIGATE THE SUSPENSION PROBLEMS ON JEEP COMPASSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314624February 26, 2010
SUSPENSION:FRONT, WHEELS
MY WIFE'S 2007 JEEP COMPASS 4X4 LTD WAS TAKEN TO OUR LOCAL JEEP DEALERSHIP IN EDGEWOOD, MD FOR A ROUTINE OIL CHANGE. A MECHANIC ON DUTY NOTIFIED US THAT IN ADDITION TO THE OIL CHANGE, WE WOULD NEED TO HAVE THE FRONT DRIVERS SIDE BALL JOINT (LOWER) REPLACED BECAUSE IT WAS "LOOSE". THE MECHANIC DESCRIBED THE PROBLEM AS SOMETHING SERIOUS THAT NEEDED TO BE TAKEN CARE OF IMMEDIATELY SINCE THE WHEEL COULD FALL OFF IN EXTREME CONDITIONS. LESS EXTREME CONDITIONS WERE DESCRIBED TO US AS LEADING TO A POSSIBLE LOSS OF STEERING CONTROL. THE MECHANIC ALSO MENTIONED TO US THAT THIS WAS A COMMON OCCURRENCE WITH THE JEEP COMPASSES HE HAS WORKED ON. WE TOOK IMMEDIATE ACTION TO FIX THE CAR TO KEEP IT DRIVABLE BY HAVING THE DEALERSHIP REPLACE THE BALL JOINT THE FOLLOWING DAY - SAFETY WAS OUR PRIMARY CONCERN. WE TOOK STEPS TO CONTACT CHRYSLER'S CORPORATE HEADQUARTERS TO SEE IF THIS WOULD BE SOMETHING THEY WOULD CONSIDER REPLACING SINCE OUR CAR WAS BEYOND WARRANTY (61,000 MILES) - THEY DISMISSED OUR CLAIM AND WOULD NOT REIMBURSE US FOR THE WORK DONE OR THE REPLACEMENT PARTS. HAVING DONE SOME RESEARCH, IT SEEMS MOST JEEP MODELS FROM 2007 THROUGH 2009 HAVE BEEN EXPERIENCING BALL JOINT PROBLEMS LEADING TO RECALLS - THE COMPASS IS NOT YET ON THE RECALL LIST. A BALL JOINT FAILING AFTER 2 YEARS OF OWNING THE CAR AND ALL HIGHWAY MILES (NO OFF-ROADING, NO CITY DRIVING, NO BUMPY ROADS, ETC.) JUST SEEMS VERY ABSURD TO US. THIS SEEMS TO ME LIKE IT?S MORE OF AN ISSUE WITH DEFECTIVE PARTS PLACED IN THE COMPASS THAN AN ISSUE OF WEAR AND TEAR. THE CONSEQUENCES OF A FAILURE SUCH AS THIS WHILE MY PREGNANT WIFE WAS DRIVING THE CAR COULD HAVE BEEN DISASTROUS. IF THE MECHANIC ON DUTY IS SEEING THIS PART FAILURE IN MORE THAN ONE COMPASS, IT COULD MEAN A BIGGER PROBLEM EXISTS, PRESENTING A DANGER TO MANY COMPASS OWNERS. PLEASE LOOK INTO THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314057February 25, 2010
ELECTRONIC STABILITY CONTROL (ESC), EQUIPMENT
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).VEHICLE PURCHASED IN FLORIDA. MINIMAL DRIVING.. NO ISSUES. ONCE RECALL ANNOUNCED ST PETE JEEP SAID THEY HAD RESOLVED THE ISSUE. HOWEVER THE DEALERSHIP HAS A LOCAL REPUTATION OF SAYING THE WORK WAS COMPLETED WHEN IT HAD NOT. NOW I HAVE MOVED TO MINNESOTA AND THE BRAKES ARE TIGHTENING. THE BAS AND SLIPPERY SIGNAL IS ON AND OFF. AND THE ENGINE SYMBOL IS CONSISTENT ON THE DASHBOARD. I FEEL UNSAFE IN MY VEHICLE AND I FEEL THE ISSUES ARE RELATED. THE VEHICLE WAS TOWED TO ROSEVILLE CHRYSLER [XXX] THEY ARE CHARGING ME $140 TO REVIEW THE VEHICLE. I JUST RECEIVED PART TIME WORK AND UNABLE TO DRIVE THE POSSIBLY UNSAFE VEHICLE. PLEASE ASSISTING TO MAKE SURE THE DEALERSHIP FOLLOWS PROCEDURE. I [XXX] NHTSA CAMPAIGN ID NUMBER : 06V493 MANUFACTURE DATES: SEPTEMBER - DECEMBER 2006 POTENTIAL NUMBER OF UNITS AFFECTED : 50,665 JEEP COMPASS SUMMARY ON CERTAIN VEHICLES, THE ANTILOCK BRAKE SYSTEM (ABS) CONTROL MODULE SOFTWARE MAY CAUSE THE REAR BRAKES TO LOCK UP DURING CERTAIN BRAKING CONDITIONS. THIS COULD RESULT IN A LOSS OF VEHICLE CONTROL AND CAUSE A CRASH WITHOUT WARNING. REMEDY: DEALERS WILL REPROGRAM THE ABS ELECTRONIC CONTROL UNIT. THE RECALL BEGAN ON FEBRUARY 19, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403. NOTES: DAIMLERCHRYSLER RECALL NO. F50 CUSTOMERS MAY CONTACT CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313662February 24, 2010
SUSPENSION:FRONT, STEERING
MY JEEP COMPASS 2007 WENT IN TO HAVE THE TWO FRONT TIRES REPAIRED. THE REPAIR MAN FOUND THAT MY LOWER BALL JOINTS AND LEFT OUTER TIE ROD WERE "TRASH". THE LEFT SIDE HAD FALLEN APART. I CALLED JEEP TO SPEAK TO THEM IN REGARDS TO THIS AFTER CHECKING IT OUT ONLINE TO FIND THAT MANY JEEP COMPASS OWNERS HAVE HAD THE SAME PROBLEM. OBVIOUSLY THE EQUIPMENT THEY ARE USING OR THE PEOPLE WHO ARE PUTTING THEM TOGETHER ARE NOT EITHER FAULTY OR NOT WELL DONE. THIS IS A WIDE SPREAD PROBLEM. JEEP DID OFFER TO PAY FOR THE REPAIR IN THE "EVENT THAT IT TRULY WAS A DEFECT". THE PROBLEM IS MY JEEP IS NOT A CHRYSLER DEALER AND WHERE IT'S AT AND THE CONDITION IT IS IN, IT WOULD COST ME NEARLY $500 PLUS TO GET TO ONE. WITH THAT JEEP WOULD NOT HELP ME. I AM STUCK PAYING FOR THE REPAIR OF A VEHICLE THAT HAS FAULTY PARTS AND WORKMANSHIP. THIS IS NOT A SINGLE EVENT... AND I ASK THAT YOU FORCE JEEP CHRYSLER TO RECALL THIS VEHICLE FOR THIS DEFECT. I WILL BE GETTING MY CAR REPAIRED RIGHT WHERE IT'S AT, BUT I WILL BE PURSUING JEEP LEGALLY THROUGH THE ATTORNEY GENERALS OFFICE, BETTER BUSINESS BUREAU ECT UNTIL THIS MATTER IS RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313461February 23, 2010
SEAT BELTS
DRIVERS SEAT BELT CLICKS BUT IT DOESN'T ENGAGE. THIS HAS BEEN GOING ON SINCE SUMMER 09. I HAVE TO MAKE SURE ITS LOCKED BY PULLING ON IT. NUMEROUS TIMES MY SEAT-BELT HAS COME OFF WHILE I WAS DRIVING. THIS NEEDS TO BE INVESTIGATED. THERE ARE SEVERAL COMPLAINTS ON HERE ITS OBVIOUSLY A SERIOUS ISSUE. THE DEALER CHECKED IT AND SAID IT WAS FINE AFTER I DEMANDED THEY REPLACE IT UNDER WARRANTY. NO LUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313464February 23, 2010
SERVICE BRAKES, HYDRAULIC
WHILE TRYING TO STOP ON SLIPPERY SURFACES 3 OUT OF 5 TIMES MY ABS IS NON EXISTENT AND MY WHEELS LOCK UP I FIRST NOTICED THIS IN DECEMBER 2009. LAST NIGHT I WAS DRIVING ON A ICY SNOW COVERED ROAD. I WAS COMING TO A STOP SIGN, I APPLIED MY BRAKES AND I DIDN'T FEEL LIKE I WAS STOPPING. I GAVE THE PEDAL MORE PRESSURE AND I STARTED TO FISHTAIL ALMOST COLLIDING WITH A PARKED VEHICLE. THE NEXT STOP SIGN I CAME TO ABS WORKED FINE. AFTER THAT MY WHEELS LOCKED UP. THIS VEHICLE IS A COMPLETE JOKE. ALSO NOTE VEHICLE IS EQUIPPED WITH GOOD SNOW TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307888February 9, 2010
SUSPENSION, STEERING
I HAVE A 2007 JEEP COMPASS WITH 55,000 MILES, THE LOWER BALL JOINTS AND TIE ROD ENDS HAVE TO BE REPLACED. IN MY OPINION AND THE REPAIR SHOPS OPINION THIS IS EXTREMELY PREMATURE FOR REPLACEMENT OF THESE PARTS. THE COST OF REPLACEMENT OF THESE PARTS ARE NOT CHEAP EITHER. I KNOW I AM NOT THE ONLY ONE WITH THIS SAME PROBLEMS WITH THIS VEHICLE OR THE SISTER VEHICLE TO THIS, THE JEEP PATRIOT. I HAVE READ NUMEROUS OTHER COMPLAINTS ON VARIOUS WEBSITES ABOUT THIS SAME PROBLEM WITH JEEP CUSTOMERS WITH LESS MILES THAN MINE. WHAT REALLY FRUSTRATES ME THE MOST IS THAT CHRYSLER WILL NOT EVEN ACKNOWLEDGE THE PROBLEM. AND KEEP CHARGING $800.00 TO REPAIR THIS PART THAT WILL HAPPEN AGAIN AND AGAIN! THIS IS A VERY DANGEROUS PROBLEM. MY VEHICLE WAS AT THE POINT WHERE THE BALL JOINTS AND TIE ROD ENDS ARE ABOUT READY TO BREAK. THANKS FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307453February 8, 2010
SEAT BELTS
DRIVER SIDE SEATBELT DOESN'T INGAGE EVERY TIME. I HAVE TO PUSH IT IN AND PULL ON IT OVER AND OVER AGAIN TO MAKE SURE ITS LATCHED. THIS HAS BEEN GOING ON TWO MONTH OR SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304429February 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED HIS TRANSMISSION WOULD NOT ENGAGED AFTER HE HAD STOPPED AT A STOP LIGHT AND THEN BEGAN TO ACCELERATE TO MOVE HIS VEHICLE. THE CONTACT TOOK HIS VEHICLE TO THE DEALER AND THEY STATED THERE WAS NO PROBLEM WITH THE TRANSMISSION. THE CONTACT STATED HE HAS NOT CALLED THE MANUFACTURE AS OF YET. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302035January 23, 2010
STRUCTURE
THE PAINT ON THE VEHICLE BECOMES COVERED IN TINY BLACK SPECS AND ONCE REMOVED TAKES THE PAINT WITH IT, CAUSING LITTLE RUST SPOTS ALL OVER THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296951December 25, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
CVT TRANSMISSION STARTED MAKING NOISE AND NOT SHIFTING AT 42000 MILES. NO ACCIDENT OCCURRED BUT SINCE JEEP/DODGE SERVICE DEPARTMENTS ARE NOT AUTHORIZED TO PERFORM MAINTENANCE ON CVT TRANSMISSIONS IT HAD TO BE REPLACED. DUE TO ISSUES WITH JEEP/DODGE A NEW TRANSMISSION WOULD HAVE BEEN ON BACKORDER FOR A MINIMUM OF 30 DAYS. I WAS NOT ABLE TO WAIT THAT LONG SO I FOUND A LOW MILEAGE TRANSMISSION IN A SALVAGE YARD AND HAD THE SERVICE DEPARTMENT INSTALL IT. BECAUSE I PURCHASED MY JEEP APPROX. 2 WEEKS BEFORE THE LIFETIME POWERTRAIN WARRANTY WAS INITIATED I HAD TO BEAR THE ENTIRE COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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