Jaguar XK Complaints

52 consumer complaints on file.

#10242173September 14, 2008
ELECTRICAL SYSTEM
VEHICLE IS EQUIPPED WITH A KEYLESS START OPTION. ON TWO OCCASIONS WITHIN 3 DAYS, THE CAR WOULD NOT STAY RUNNING WHEN THE START BUTTON WAS DEPRESSED. ON EACH OCCASION, AFTER 5-6 ATTEMPTS AT STARTING THE ENGINE, EACH TIME THE ENGINE WOULD STALL WHEN THE TRANSMISSION WAS PLACED IN EITHER D OR R. AFTER WAITING APPROXIMATELY 5 MINUTES, THE CAR WOULD START AND OPERATE NORMALLY. BOTH TIMES THE VEHICLE WAS DRIVEN TO DEALER SERVICE AND EACH TIME THE TECHNICIAN WOULD NOTE "NO PROBLEM FOUND-COULD NOT DUPLICATE PROBLEM." IN BOTH INSTANCES, TECHNICIAN REPROGRAMMED ALL KEYS. IN THE SECOND INSTANCE, THE TECHNICIAN REPLACED THE BATTERIES IN ALL KEYS. THE PROBLEM HAS NOT RECURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240634September 2, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 JAGUAR XK CONVERTIBLE. WHILE APPROACHING A STOP SIGN, THE CONTACT APPLIED THE BRAKES. THE VEHICLE LUNGED FORWARD INSTEAD OF STOPPING. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE KEPT MOVING FORWARD AT LESS THAN 2 MPH. THE VEHICLE DID NOT COME TO A COMPLETE STOP UNTIL IT WAS APPROXIMATELY THREE FEET INTO THE INTERSECTION. THE DEALER STATED THAT THE ISSUE WAS COMMON AND TO CONTINUE DRIVING THE VEHICLE. HE WAS ADVISED TO CALL BACK IF THE FAILURE RECURRED. THE VEHICLE WORKED NORMALLY FOR APPROXIMATELY 3,000 MILES BEFORE THE FAILURE RECURRED. IN THIS INCIDENT, THE VEHICLE LUNGED FORWARD AND STOPPED APPROXIMATELY TWO INCHES FROM THE PRECEDING VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THEY KEPT THE VEHICLE FOR APPROXIMATELY 24 HOURS, BUT WERE UNABLE TO FIND ANY FAILURES. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S RESIDENCE; HOWEVER, HE IS SCARED TO DRIVE IT BECAUSE THE FAILURE COULD RECUR. THE FAILURE MILEAGE WAS 2,000 AND CURRENT MILEAGE WAS 5,000. UPDATED 09/29/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239275August 22, 2008
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
JAQUAR 2007 XR XENON HEADLIGHTS (BILATERAL!) BULBS WITHIN HEADLAMP CASE ACTUALLY FULLY MELTED. CAUSED A SMALL CONTAINED FIRE, WHILE CAR WAS PULLING OUT OF DRIVEWAY. DRIVER WITNESSED THIS & CALLED FOR TOW AFTER CONTAINING RT SIDE FIRE INSIDE HEADLAMP..BROUGHT IN FOR SERVICE...ORDERED NEW HEADLIGHTS....WAITED 1 MONTH FOR PARTS TO COME FROM UK....COULDNT DRIVE CAR---NO LAMPS AVAILABLE AT NIGHT...JAGUAR RULED CAR DRIVEABLE WHILE AWAITING PARTS...DRIVER DISAGREED FOR SAFETY REASONS. ONE MONTH WENT BY, HEADLAMPS, BULBS REPLACED....CALLED JAQUAR SAID I WAS 1 ST SERIOUS HEADLAMP DEFECT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10216948February 5, 2008
ENGINE AND ENGINE COOLING
ON 1/14/07, TOOK 6-MONTH-OLD 2007 XK TO DEALER FOR KNOCKING SOUND COMING FROM FRONT OF VEHICLE. FOUND TO BE "RUNNING AS INTENDED," NO PROBLEM FOUND. FIVE DAYS LATER, FOUND CAR TO BE COMPLETELY DEAD IN PARKING LOT AFTER LEAVING A RESTAURANT. JAGUAR ROADSIDE ASSISTANCE JUMP-STARTED THE VEHICLE THE FOLLOWING MORNING, RECEIVING AN 'ENGINE FAILURE' WARNING MESSAGE UPON START-UP. CAR WAS TOWED IN ON FLATBED. SOFTWARE UPDATE PERFORMED BY BARRETT JAGUAR SERVICE DEPARTMENT. ALSO REPAIRS MADE AS REQUESTED DUE TO GAS-CAP RELEASE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216415January 29, 2008
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2007 JAGUAR XK. WHILE DRIVING 20 MPH, THE VEHICLE EXPERIENCED NUMEROUS COMPUTER FAILURES, WHICH CAUSED A COMPLETE LOSS OF POWER, MANUAL STEERING, AND BRAKING ABILITY. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES. EACH TIME, THE DEALER DIAGNOSES A DIFFERENT FAILURE; HOWEVER, THE SYMPTOMS ARE ALWAYS THE SAME. THE BATTERY WAS REPLACED THREE TIMES AND THEY ENHANCED THE COMPUTER PROGRAM AND REPLACED THE ABS. THE FAILURES ARE TEMPORARILY CORRECTED FOR APPROXIMATELY A WEEK, BUT THEN RECUR. THE FAILURE MILEAGE WAS LESS THAN 1,000 AND CURRENT MILEAGE WAS 9,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213865December 28, 2007
STRUCTURE
2007 JAGUAR XK CONVERTIBLE WITH BAD DESIGN WITH DASH AND WINDSHIELD. CONSUMER STATES THAT THE REFLECTION OF THE DASHBOARD ON THE WINDSHIELD NEARLY CAUSED HER TO RUN OVER 2 PEOPLE . *KB THE CONSUMER STATED THE COMBINATION OF THE SUN REFLECTING ONTO THE LIGHT COLORED DASHBOARD CREATED A SHADOW EFFECT ON THE WINDSHIELD FIVE INCHES HIGH HORIZONTALLY AND GRADUATING ON EACH END OF THE WINDSHIELD VERTICALLY SEVEN INCHES, WHICH CAUSED A BLIND SPOT OVER THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186576March 30, 2007
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171038October 17, 2006
VEHICLE SPEED CONTROL
IN THE EVENING OF 10/12/2006, WITHIN ONE DAY OF DRIVING A NEWLY PURCHASED 2007 JAGUAR XK, UPON STARTING, THE VEHICLE RACED INDEPENDENTLY BETWEEN 6 AND 8,000 RPMS UNCONTROLLABLY. THIS "RUNAWAY" CAR EVENT COULD ONLY BE CEASED BY SHUTTING THE CAR DOWN. THE VEHICLE WAS RETURNED TO THE JAGUAR DEALERSHIP IMMEDIATELY THE NEXT MORNING WITH DETAILS OF THE OCCURRENCE. ON 10/13/2006, THE SERVICE MANAGER AT CROWN JAGUAR, JOHN SCHNEPP INDICATED THAT HE HAD REPORTED THE INCIDENT TO JAGUAR AND HAD BEEN INFORMED BY JAGUAR THAT THE VEHICLE WAS RELEASED WITH DEFECTIVE SOFTWARE AND THAT THERE HAD BEEN AT LEAST TWO OTHER DEALERSHIPS THAT HAD REPORTED THE PROBLEM ALREADY. HE INDICATED THAT HE WAS INSTRUCTED TO UPGRADE THE ONBOARD SOFTWARE FOR THE PURCHASED VEHICLE TO THE MOST CURRENT RELEASE. WE ASKED WHAT WERE THEY GOING TO DO WITH THE OTHER 6 OR MORE OTHER VEHICLES THAT THEY HAD IN INVENTORY. THE SERVICE MANAGER STATED "...NOTHING UNLESS THEY EXHIBIT THE SAME PROBLEM". WE BELIEVE THAT THIS TYPE OF DEFECT IS NOT ONLY SERIOUS ENOUGH TO WARRANT A COMPREHENSIVE REVIEW OF HIS VEHICLES IN INVENTORY, BUT ALSO WARRANTS A MANUFACTURER RECALL. A RUNAWAY VEHICLE COULD RESULT IN NOT ONLY DEATH OR INJURY TO A DRIVER AND PASSENGER(S), BUT ALSO PEDESTRIANS. THIS EVENT WAS REPORTED IN THE AM ON 10/13/2006 VIA PHONE TO GREGORY MAGNO AT THE OFFICE OF DEFECT INVESTIGATION AT NHTSA. MR. MAGNO INSTRUCTED US TO REPORT THIS DEFECT VIA THIS WEB SITE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156793May 4, 2006
ENGINE AND ENGINE COOLING:ENGINE
ON 12/05 I LEASED A 2006 JAGUAR XK8 CONVERTIBLE FROM MADISON NJ AND HAD IT FLAT BEDDED TO MIAMI. WHEN I 1ST DROVE IT I HEARD A TICK TICK NOISE UPON ACCELERATION . CALLED MADISON AND WAS TOLD TO TAKE IT TO A MIAMI JAG DEALER. TOOK IT TO WARREN HENRY JAG . SVCE MANAGER. SAID HE DIDN'T HEAR ANYTHING. HAD MAN DRIVE AROUND WITH ME. THEY STILL DENIED HEARING NOISE. THEY PUT IT UP ON A LIFT. COULDN'T FIND ANYTHING. I CALLED JAGUAR AMERICA AND THEY CALLED WARREN HENRY- I TOOK IT BACK AND THEY TOLD ME THAT MY CAR NEEDED A WHOLE NEW ENGINE. I CALLED MADISON AND JAG AND TOLD THEM I DIDN'T WANT A REBUILT CAR I WANTED A NEW CAR . THEY ALL DECIDED I SHOULD LET THEM REPLACE THE MOTOR. AFTER THEY DID APPROX 2 WKS AGO (WARREN HENRY) THEY RETURNED IT AND LEFT THE WORK ORDER IN IT. WORK ORDER STATES THAT JAGUAR SENT THE WRONG ENGINE SO MECHANIC ASKED WHAT TO DO. HE WAS TOLD TO STRIP MY OLD ENGINE AND TAKE PARTS OFF NEW AND REBUILD. IT STATES THAT HE DRAINED THE OIL AND "IT WAS BLACK LIKE A 5000 MILE CHANGE HADN'T BEEN DONE". MY CAR IS NEW ---IT ONLY HAD 1000 MILES . THERE WERE ENGINE PARTS LEFT IN THE TRUNK AND THE TRUNK IS ALL RIPPED APART AND THE ENGINE COVER IS MISSING THE BATTERY COVER ISN'T THERE- ITS A WRECK AND IS ALSO SCRATCHED ALL OVER. NOW MADISON SAYS THEY WILL PICK IT UP NEXT WEEK BUT THEY DON'T TELL ME WHAT THEY WILL DO. I'M STILL PAYING THE LEASE PAYMENTS AND I'M SCARED TO EVEN DRIVE THE CAR. PLEASE HELP ME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139621October 13, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED A CERTIFIED 2000 XKR CONVERTIBLE. IT HAS HAD 4 TRANSMISSIONS REPLACED AND A THROTTLE BODY REPLACED, ALONG WITH A HOST OF OTHER ITEMS. MY VEHICLE HAS BEEN IN AND OUT OF SERVICE FOR THE PAST YEAR. FOR A SOLID 6 MONTHS MY CAR WAS IN SERVICE, ONLY OUT FOR 1-3 DAYS AT A TIME TO FIND OUT THAT THE TRANSMISSION WASN'T WORKING CORRECTLY. I WAS LEFT STRANDED SEVERAL TIMES ON STATE HIGHWAYS WITH MY DAUGHTER. I'VE MISSED TREMENDOUS AMOUNTS OF WORK TRYING TO GET THE CAR INTO AND OUT OF SERVICE AND PICK UP CHEAP LOANERS. THE HORROR WAS WHEN JAGUAR REFUSED TO BUY BACK THE CAR AFTER ALL THAT. JAGUAR EVEN REFUSES TO EXTEND THE WARRANTY TIME TO MAKE UP FOR THE 6 SOLID MONTHS THAT THE VEHICLE SPENT IN THE SHOP. I NOW HAVE OVER 25 PAGES OF REPAIR ORDERS ON THE VEHICLE AND JAGUAR WON'T EVEN REIMBURSE ME FOR 6 MONTHLY PAYMENTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133770August 22, 2005
UNKNOWN OR OTHER
HOSE TO ROOF LOCKING CLAMP ON 2000 JAGUAR XK8 CONT. FAILED AND DUMPED FLUID ON DRIVER WHILE CAR WAS UNDER WAY,CAUSING DRIVER TO RUN OFF ROAD.NO INJURIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088867August 31, 2004
ELECTRICAL SYSTEM
THE DATE BELOW IS APPROXIMATE. ON THREE DIFFERENT OCCASIONS MY JAGUAR XK8 LOST POWER AT FULL SPEED. THE ENGINE FAILED AND I LOST POWER STEERING AND POWER BREAKS. I FIRST REPORTED THIS TO MY JAGUAR SERVICE CENTER IN MAY 2003 AFTER THE SECOND INCIDENT. ALTHOUGH THEY COULD NOT DUPLICATE THE FAILURE, THEY REPLACED THE RELAYS BECAUSE THEY SAID THAT THIS HAD SOLVED THE PROBLEM IN OTHER INSTANCES. IT HAPPENED AGAIN A FEW MONTHS AGO AND I AGAIN BROUGHT IN THE CAR. I WAS TOLD THAT AGAIN THE FAILURE COULD NOT BE DUPLICATED IN THE SHOP BECAUSE ALL CODES WERE ERASED WHEN I TURNED OFF THE CAR. I WAS FURTHER TOLD THAT THERE WAS NOTHING FURTHER THAT THEY COULD DO ABOUT THE PROBLEM UNLESS I KEPT THE CAR RUNNING AFTER THE FAILURE. THIS IS A VERY DANGEROUS FAILURE MODE. ONE FEELS LIKE A SITTING DUCK ON THE ROAD WITH NO CONTROL OVER THE CAR AT HIGH SPEEDS. ONE HAS TO COAST TO A SAFE STOPPING POSITION WHILE SOMEWHAT DISORIENTED BY THE LACK OF CONTROL OVER THE VEHICLE (THERE IS SOME VERY LIMITED ABILITY TO STEER). IT WOULD BE IMPOSSIBLE TO LEAVE THE CAR RUNNING AND CALL A TOW TRUCK SINCE ONE HAS VERY LITTLE CONTROL OVER WHERE ONE IS FORCED TO STOP (THE FIRST TIME I WAS IN THE MIDDLE OF THE HIGHWAY!) THE JAGUAR SERVICE CENTER TOLD ME THAT THEY HAVE SEEN THIS PROBLEM IN OTHER CARS. I HAVE REFUSED TO PICK UP THE CAR AND DRIVE IT ANYMORE AND ENTERED A LEASE ON A NEW CAR. I HAVE SEVERAL MONTHS LEFT ON THE LEASE OF MY JAGUAR AND CONTINUE TO MAKE PAYMENTS. I HAVE CALLED JAGUAR CUSTOMER SERVICE AND REGISTERED MY COMPLAINT BUT HAVE BEEN TOLD THAT THERE IS NOTHING THAT CAN BE DONE. MY COMPLAINT IS NOT FINANCIAL, THOUGH I DO NOT APPRECIATE JAGUAR'S APPARENTLY LOW LEVEL OF INTEREST IN THE PROBLEM. HOWEVER, I DO THINK THAT THIS IS A VERY DANGEROUS PROBLEM THAT IS LIKELY TO END IN FATALITIES IF NOT ADDRESSED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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