Infiniti QX60 Complaints

627 consumer complaints on file.

#11665254June 6, 2025
STEERING
The power steering seems to lock up on me when making a turn from a complete stop to turning on to a busy highway or street. It is very unsafe. I have seen this same issue on multiple complaint boards online. Below are some links. I am having the exact same issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663318May 28, 2025
POWER TRAIN
The Rear right differential side seal failed under 40K miles and car was out of manufacturer warranty and I had to pay to get the seal and bearing replaced. I cannot believe a seal and bearing need to be rep[laced withing 40K miles. I had to replace a seal on the Transfer case last year when the car was still under manufacturer's warranty. My guess is that poor quality of the seals/bearings or improper installation procedures could have led to these early failures and surely warrants an investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663554May 28, 2025
SEATS, UNKNOWN OR OTHER
We leased a 2023 Infiniti QX60 in May 2023. After the birth of our third child recently in 2025, we discovered that when two car seats are installed in the second row using seat belts (as required), the seats cannot be flipped forward. This makes the third row completely inaccessible without removing the children and car seats each time, our children in the second row would also have to be forward facing to allow room for our car seat in the rear. Which each child at this point is rear facing and under 50lbs. Our child in the third row cannot enter and exit safely, and we cannot verify if he is buckled in correctly. In the event of an emergency, this poses a serious safety risk. The vehicle’s configuration is not suitable for safe transport of three children using car seats, which is a typical use case for this type of family vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661238May 15, 2025
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: WARNINGS
Distorted view through the windshield. When looking at lights, double image is visible. This is especially pronounced at nights, causing poor visibility and eye strain. This issue seems to be isolated to vehicles with heads up display, because of the lamination.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661086May 15, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
very heavy vibration. Entire vehicle shaking. I thought it was the motor mounts. Very intermitent. Kicks in at 2,000 rpm. I went to dealership and found out the problem is active noise reduction has a problem with a defect on amplifier. Dealer couldn't fix the problem so they shut off the active noise cancellation function for now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659816May 8, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2020 Infiniti QX60. The contact stated that while driving on the highway at 65 MPH, the sunroof glass shattered without impact. The vehicle was taken to a local dealer where the vehicle was inspected, and the contact was informed that there was no cause for the failure found. The contact was informed that the sunroof glass needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659508May 7, 2025
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2019 Infiniti QX60. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was drifted to the shoulder of the road where the engine seized. No warning lights were illuminated. The vehicle was started; however, the vehicle failed to start as intended. The vehicle was towed to the dealer where it was diagnosed with alternator failure. The contact was informed that the alternator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656622April 24, 2025
WHEELS
Purchased a new Infiniti QX60 2025 from dealership, within ~4650 miles and approximately 5 months since date of purchase, even before first ever oil change, still within its break-in period and had never been to a repair shop or modified since purchase, major safety concerns started to occur. 1.The front left wheel clunking noise at low or higher speeds and in straight line or turning, it was found by one of the Infiniti dealership to be loose and about to fall off, also dealership notified me of front right wheel lock lug nut completely missing. 2. I have not driven the car since I'm very concerned for my safety and that of my family, or my passengers, since it could cause tremendous harm or to any other person on the road or damage to property since a wheel coming off of a moving car could be compared to a loose cannon. 3.The problem has been confirmed by one of the Infiniti dealerships, it also has been documented by them. I also have video evidence of the front left wheel making that clunking sound 4. No lamps or messages were present, which makes this major safety issue a much more troubling concern. it only made the clunking sound which alerted me and I was able to hear it, but for example my family member that I had in the car with me didn't notice the sound at first until I pointed it out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656454April 23, 2025
POWER TRAIN, VEHICLE SPEED CONTROL
In the beginning when I pull off the car shudders and jerks speed was delayed. Now in the middle of driving with some speed the car beginnings to strain and barely move although the gauge shows I’m going 40 miles the car is straining and going under 5 miles. This started maybe a year ago but now it is much worser.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651882March 31, 2025
FUEL/PROPULSION SYSTEM
While driving my qx60 with my wife and 8month baby inside, car stalled twice on feb 15th and March 22nd , felt like it had an empty fuel tank , car stopped in traffic , had to pull baby, my wife and I to shoulder and leave vehicle stopped in traffic with emergency lights on ,call for a tow truck , car would start and die immediately , car only has 21000 miles Check engine light on with codes : P0090 Fuel Pressure Regulator 1 Control Circuit P0087 Fuel Rail/System Pressure Too Low Went to local dealership and service agent mentioned it was fuel pump,that many of these pumps are going bad for these new cars, I also research online forums and this seems to be an issue with the fuel pump on these cars. The replaced my fuel pump today March 31st , but not sure if they use same defective pump , probably since they won’t say I contacted Infiniti consumer affairs and file a case ,mainly asking what is Infiniti doing regarding all these fuel pumps that are failing? , is the same fuel pump getting installed when the original fails ? Why isnt there a recall for this? The lady who called me didn’t know what to say other than recalls don’t depend on us but on the NHTSA , that’s why I’m filing complaint today
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649887March 22, 2025
UNKNOWN OR OTHER
My wife was at a store and she put her merchandise into the car (with her purse and key fob) to put the cart away. As she was walking away she heard it lock and then she was unable to open the door. She had to call me from a bystander and I was able to download the Infiniti app and get her password etc and log in and unlock the car. I have looked online and this seems to be a common problem with incidents of babies being locked in the car and being unable to get in. Seriously scary issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649215March 19, 2025
UNKNOWN OR OTHER
I am writing to bring to your attention a serious safety issue I experienced with my Infiniti QX60, which I believe warrants immediate investigation and action. On 3/15/25, during a family trip for spring break, I was driving my 2017 Infiniti QX60 at approximately 75 mph on the highway when the sunroof suddenly exploded without warning. The sound was akin to gunfire, and the shock of the incident left my family and me deeply shaken. The explosion occurred without any prior impact or debris hitting the vehicle, and there were no adverse weather conditions that could have contributed to the incident. Fortunately, no one was injured, but the situation could have been far worse had the glass shattered inward or caused a loss of vehicle control. This incident caused significant inconvenience and financial burden. I was 350 miles from home and had to divert to the nearest town to assess the damage and determine how to proceed. Since the incident occurred on a Saturday, no repairs could be made until the following Monday, leaving my family stranded and forcing us to incur additional expenses for lodging, meals, and alternate transportation to reach our destination, which was still 150 miles away. Upon researching this issue, I discovered numerous reports from other Infiniti QX60 owners who have experienced similar spontaneous sunroof explosions. Despite the apparent frequency of these incidents, there has been no indication of a recall or any corrective action from the manufacturer. This is deeply concerning, as it poses a significant safety risk to drivers, passengers, and others on the road. I urge the NHTS to investigate this matter thoroughly and consider mandating a recall or other corrective measures to address this defect in Infiniti QX60 vehicles. Additionally, I hope that steps can be taken to ensure that current and future owners are protected from this potentially dangerous issue. Please let me know if there is any additional information needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648505March 15, 2025
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
The car is not engaging when going from 1st to all gears, the car feels very shaky and unstable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645639February 28, 2025
SUSPENSION, STEERING
The contact owns a 2020 Infinity QX60. The contact stated while driving at undisclosed speeds, there was an abnormal knocking sound coming from the vehicle. The contact stated that the sound was more evident while turning to the left or the right. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was informed that the axle was damaged. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V402000 (SUSPENSION, STEERING): however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645679February 28, 2025
SERVICE BRAKES
THE MASTERCYLINDER LEAKED OUT ALL THE BRAKE FLUID OUT THRU BAD SEAL. THIS IS THE FOURTH TIME THIS HAS BEEN REPAIRED. THE LAST THREE TIMES IT WAS DONE BY THE NISSAN TWIN CITY NISSAN DEALER. THIS TIME IT FAILE DWITHIN A YEAR SO IT WAS COVERED UNDER WARRANTY. CAR PUT IN SHOP 02/28/2025 WEDNESDAY. SERVICE REP NISSAN HAS NO IDEA WHY IT HAS FAILED 4 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645018February 26, 2025
ELECTRICAL SYSTEM, ENGINE, LANE DEPARTURE: BLIND SPOT DETECTION
About a year ago, I was driving about 80 mph and the dash lights and radio just died, then within seconds everything came back on. It only happened that one time. The other day, I was on a busy highway headed home when my battery light came on. I just replaced both the alternator and battery less than a year ago. I started inching over to the left land (just in case) when the car just died and I had to coast to a stop in the middle of the highway WITH MY 3 KIDS!!! The police came and I was able to start the car and pull it on the shoulder, then a tow truck came and dropped it off at Infiniti. They had my car for 2 days and couldn't find anything and they told me to come and pick it up. Within 30 minutes of me picking it up, it did the same thing so I took it right back to Infiniti and dropped it off. Today, they called me and it was finally doing what I said it was doing. Battery light, electrical cuts off and car just dies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644814February 25, 2025
UNKNOWN OR OTHER
The contact owned a 2015 Infinity QX60. The contact stated that while his wife was stopped at a traffic light, black smoke was emitting from under both front seats, and entered the interior of the cab. The contact's wife returned to the work parking lot, however, the black smoke and flames were excessive and immediately exited the vehicle. No warning lights were illuminated. All the air bags deployed. The contact's wife was transported to the hospital by co-workers. The doctor examined that the contact's wife had sustained 2nd degree burns on both arms and hands that required medical attention. The Fire and Police reports were filed. The vehicle was consumed by the fire and destroyed. The vehicle was towed to an unknown location. The manufacturer was notified of the failure. The contact notified her insurance company. The failure mileage was approximately 95,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11642760February 14, 2025
VISIBILITY/WIPER, UNKNOWN OR OTHER
I was driving at approximately 40 mph in clear weather on a familiar straight asphalt roadway in our community. I suddenly heard a loud blast. I thought it was an explosion near the roadway. I was terrified, so I immediately pulled over into a supermarket parking lot. There was a policeman there, and I asked him if he had heard the explosion. He did not hear anything but volunteered to check my vehicle. He found that the sunroof was blown out. My sunshade was closed, so no glass entered the cabin of my car. The policeman found some glass on the road at the location I was driving. I have contacted the dealer service, and they should be calling me back. I Googled "2020 infiniti QX60 sunroof exploding" and have found many others with the same issue. I also found a website that is seeking a class action lawsuit. I am so happy that I had the sunshade closed. In the years we've owned this car, I've opened the sunroof only a few times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639738January 30, 2025
VISIBILITY/WIPER
On multiple 2024 Infiniti QX60 vehicles (test drives, my vehicle, loaner vehicle), the driver-side door rearview mirror glass vibrates under all driving conditions. This can blur the image and is unsafe during lane changes. Note that the passenger-side door mirror glass does NOT vibrate. It appears to be an isolator issue on only the driver-side door mirror. The problem was investigated and confirmed at an authorized Infiniti dealership (Coulter Infiniti) but they stated that all 2024 QX60 experience the same issue and it is normal. I stated it is not normal and a defect that needs to be addressed. There is currently no fix available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638350January 24, 2025
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
The vehicle is accelerating and braking randomly without my control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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