Infiniti QX56 Complaints

540 consumer complaints on file.

#11114417July 29, 2018
SERVICE BRAKES, SUSPENSION
MY 2009 INFINITI QX56 HAS A SERIOUS ISSUE WITH THE REAR SUSPENSION THAT STARTED ABOUT A YEAR AFTER I GOT THE CAR WHEN IT WAS AT ABOUT 100,000 MILES AND HAS GOTTEN WORSE, EVEN THOUGH REPAIR SHOPS AND DEALER KEEP TELLING ME IT'S 'FINE'... WHEN TRAVELING DOWN THE HIGHWAY AT SPEEDS OVER 50MPH, IF I HIT OR DRIVE OVER ANY BUMP OR POTHOLE OR DIP OR UNEVEN PAVEMENT, THE BACKEND OF THE CAR FEELS LIKE IT IS GOING TO FISHTAIL OR SWING OUT OF CONTROL AND HAS GOTTEN WORSE. NOW, AT SLOW SPEEDS WHEN I HIT ANY OF THE AFOREMENTIONED TYPICAL ROAD / PAVEMENT ISSUES, THE BACK END SOUNDS LIKE IT IS SLAMMING DOWN ON ITSELF. ALSO, THE BRAKES NOW SOMETIMES FEEL LIKE THE PEDAL IS "LOOSE" AND GOES NEARLY TO THE FLOOR. IF I PUMP THE BRAKE AGAIN, IT GOES BACK TO NORMAL. I HAVE TAKEN THE VEHICLE IN AND BEEN TOLD THE "BRAKES ARE JUST FINE" AND THEY ACT LIKE THEY DON'T KNOW WHAT I AM TALKING ABOUT. THE SAME WITH THE SUSPENSION, EXCEPT FOR NOW THERE IS A "TINGING" SOUND SOMETIMES UPON STARTING OR ACCELERATING. THE REPAIR SHOP TOLD ME THE STRUTS AND SHOCKS ETC 'ARE FINE', BUT THAT THERE MAY BE AN ISSUE WITH THE SUSPENSION THE DEALER ACTED LIKE THEY DIDN'T KNOW WHAT I WAS TALKING ABOUT, BUT AFTER RESEARCH HERE ... I SEE THAT THIS EXACT PROBLEM IS COMMON WITH THIS VEHICLE AND THE 2011, SUCH THAT THERE IS A RECALL FOR THE MODELS MANUFACTURED NOV. 2009 AND 2010. ALL OF THESE VEHICLES SHOULD BE FIXED BY MANUFACTURER. THEY KNOW THIS IS AN ISSUE AND EVEN RECALLED SOME VEHICLES. THIS TRULY COULD KILL US SOME DAY... BRAKES DON'T WORK OR THE CAR'S BACK-END SWINGS OUT OF THE LANE AND FISHTAILS OUT OF CONTROL ON THE INTERSTATE. IT HAPPENS ALL THE TIME NOW. I RESEARCHED BECAUSE I NEED TO DRIVE MY SON TO COLLEGE AND KNEW IT DIDN'T FEEL SAFE. I FOUND YOU MAY ALREADY BE INVESTIGATING THESE ISSUES AND I WOULD LIKE A RESOLUTION AND TO HAVE MY TESTIMONY INCLUDED. IT'S DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113646July 25, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2008 INFINITI QX56. WHILE DRIVING 45 MPH, THE CONSOLE BEHIND THE SUN ROOF FELL AND WAS ONLY SUPPORTED BY THE WIRES. THE CONTACT STATED THAT THE CONSOLE'S INDEPENDENT DETACHMENT FROM THE VEHICLE WAS CAUSE FOR CONCERN AND HINDERED THE VIEW OF THE REAR WINDOW. THE CONTACT STATED THAT THE CONSOLE WAS HELD TOGETHER BY HAND WHILE DRIVING TO PREVENT FURTHER DAMAGE AND OBSTRUCTION OF VIEW. INFINITI OF GWINNETTE (3090 SATELLITE BLVD, DULUTH, GEORGIA 30096) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE CENTER CONSOLE FRACTURED AND FELL OFF OF ITS HINGES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 108,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113164July 23, 2018
SERVICE BRAKES
WHILE DRIVING THE SUV ON THE HIGHWAY I WENT TO BRAKE AND IT ACTED AS IF THE ABS BRA KING SYSTEM ENGAGED. THE BRAKE LIGHT CAME ON THE DASH. I PULLED OFF THE HIGHWAY AND TURNED THE CAR OFF. WHEN I STARTED THE CAR AGAIN THE BRAKE LIGHT WENT OUT AND THE BRAKES ACTED AS NORMAL AFTER THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111814July 17, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
BRAKE LIGHT COMES ON WHILE DRIVING, WHEN PRESSURE IS APPLIED TO BRAKES UNDER 40MPH THERE IS A GRINDING NOISE AND THE BRAKES SKIP. YOU CAN TURN THE IGNITION OFF AND BACK ON AND SOMETIMES THE BRAKE LIGHT GOES OFF AND EVERYTHING IS FINE AND SOMETIMES IT IS NOT. THERE SEEMS TO BE NO RHYME OR REASON. SOME DAYS IT NEVER COMES ON AND SOME DAYS IT NEVER GOES OFF. AFTER RESEARCHING ONLINE IT APPEARS THAT IT IS AN ISSUE WITH THE COMPUTER MODULE AND A SOFTWARE UPDATE IS NEEDED. PLEASE FIX THIS. THE FIRST TIME IT HAPPENED IT WAS VERY SCARY! I WAS DRIVING WITH MY 3 KIDS AND THOUGHT THAT MY BRAKES HAD WENT OUT COMPLETELY. IT WAS MONTHS BEFORE IT HAPPENED AGAIN BUT NOW IT SEEMS TO BE AN EVERY DAY OCCURENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110803July 11, 2018
ENGINE
MY VEHICLE NEEDS TWO CATALYTIC CONVERTERS REPLACED IN ORDER TO PASS SMOG. INFINITI DEALER WANTS $5600 TO MAKE THIS REPAIR! THIS IS A COMMON PROBLEM FOR THIS VEHICLE AND SHOULD BE A RECALL ITEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104919June 30, 2018
SERVICE BRAKES
ON TWO SEPARATE OCCASIONS WHILE THE CAR WAS MOVING IN A DRY PARKING LOT AND APPLYING MY BRAKES, MY ABS BRAKES KICKED ON FOR NO REASON AND THE CAR WAS DIFFICULT TO CONTROL AND STOP. THE LIGHT CAME ON AS WELL AND I HEARD ALOT OF GRINDING. THIS WAS VERY SCARY AS BOTH TIMES I HAD MY CHILDREN IN THE CAR. THE ONLY WAY TO RESET ABS WAS TO TURN OFF VEHICLE. I AM SO AFRAID THAT THIS WILL HAPPEN AGAIN AND I MAY NOT BE ABLE TO STOP. I AM NOW AFRAID TO DRIVE AND AM THINKING ABOUT SELLING IT BECAUSE I FEEL IT IS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104239June 27, 2018
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
WHILE IN MOTION ATTEMPTED TO STOP AT INTERSECTION RED LIGHT. VEHICLE FAILED TO STOP. LIGHTS ON DASH BLINK, POWER LOCKS OPEN AND CLOSE ALONG WITH WINDOWS BY SELF WHILE IN MOTION AND STATIONARY. SEVERAL OCCASIONS VEHICLE WOULD NOT START. DEALER STATES "NO ISSUES FOUND".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103396June 22, 2018
ENGINE
I AM EXPERIENCING THE SAME ISSUES THAT HAVE BEEN POSTED BY SEVERAL OTHERS ON THIS SITE WITH THE CATALYTIC CONVERTER AND THE BATTERY (JN8AZ2NE3C9****, JN8AZ2NF1C9****, AND JN8AZ2NC9C9****). I TOOK IT TO GET CHECKED OUT YESTERDAY AND JUST RECEIVED A CALL FROM THE TECHNICIAN. HE STATED THAT BOTH CATALYTIC CONVERTERS HAVE TO BE REPLACED AND IT WILL COST $5,200. IF THIS IS A COMMON ISSUE, WHY IS INFINITI NOT RECALLING THIS AS AN ISSUE? INSTEAD IT APPEARS THAT THEY ARE MAKING CONSUMERS PAY FOR MECHANICAL PROBLEMS THAT THEY ARE CLEARLY AWARE ARE MANUFACTURING PROBLEMS. I HAVE ALSO HAD TO CALL MY INSURANCE COMPANY TO TOW MY VEHICLE BECAUSE THE BATTERY WAS BEING COMPLETELY DRAINED. IT WAS TOWED TO INFINITI AFTER A FEW INCIDENTS BUT OF COURSE THEY COULD NOT TELL ME WHY I HAD TO KEEP BUYING BATTERIES FOR THE VEHICLE. IF INFINITI FAILS TO ACKNOWLEDGE THESE ISSUES, I WILL NO LONGER PURCHASE THEIR VEHICLES. THIS IS OUTRAGEOUS AND IRRESPONSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101586June 13, 2018
SERVICE BRAKES
THE BRAKE LIGHT COMES ON, THE BRAKE PEDAL WEAKENS AND BRAKE SYSTEM MAKES A RATTLING NOISE WHEN THE PEDAL IS PRESSED. IT MAKES IT VERY DIFFICULT TO STOP THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098381May 29, 2018
ENGINE
THE SERVICE ENGINE SOON LIGHT CAME ON, AND I BROUGHT THE VEHICLE TO HOLMON INFINITI IN MAPLESHADE, NJ WHERE I PURCHASED THE VEHICLE. THE DIAGNOSIS WAS A BANK 2 CATALYTIC CONVERTOR FAILURE. I HAD IT REPLACED AT A COST OF $2,661.79 ON THURSDAY MARCH 29, 2018. ON SATURDAY MARCH 31, 2018, THE BANK 1 CATALYTIC CONVERTOR FAILED. INFINITI CONSUMER AFFAIRS PROVIDED SOME ASSISTANCE WITH THE SECOND REPAIR. THEY PAID FOR THE PARTS AND I PAID THE LABOR OF $1,385.63. INFINITI CONSUMER AFFAIRS WOULD NOT REIMBURSE ME FOR THE PARTS FOR THE FIRST REPAIR BECAUSE "I ALREADY PAID FOR IT". HAD I KNOWN ABOUT THIS APPARENTLY COMMON PROBLEM, I WOULD NOT HAVE PAID FOR THE FIRST ONE WITHOUT CONTACTING THEM FIRST. IT APPEARS TO BE A KNOWN ISSUE IF THEY WERE WILLING TO GIVE ME ANY ASSISTANCE AT ALL, AND I WOULD THINK THAT WOULD BE EXTENDED TO REPAIRS ALREADY PAID FOR BY THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097242May 22, 2018
UNKNOWN OR OTHER
INFINITI HAS NEVER OFFICIALLY ISSUED A RECALL BUT SHOULD HAVE SINCE ALL 2011-2013 INFINITI QX56 HAVE CATALYTIC CONVERTER ISSUES THAT NEED TO BE REPLACED. IT IS COVERED IF YOU REPLACE BEFORE 80K MILES BUT IF YOU DO NOT KNOW ABOUT IT COULD COST YOU $6,000. IT IS AN ISSUE WITH ALL OF THEM THAT INFINITI DOES NOT WANT TO ADDRESS BUT SHOULD RECALL AND HELP CUSTOMERS SINCE IT IS AN ERROR THEY MADE IN THESE MODELS WHICH IS NOW FIXED IN NEWER MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091678May 4, 2018
ENGINE
TODAY, I WAS TOLD THAT I HAVE TO REPLACE THE CATALYTIC CONVERTER, WHICH GOING TO COST ME $2,000. I AM THE ORIGINAL CAR OWNER. I RESEARCHED OTHER SITES AND IT APPEARS THERE CATALYTIC CONVERTER ISSUES ON INFINITI 2011 - 2013 QX56 VEHICLES. PLEASE LOOK INTO THESE WEBSITES. THERE SHOULD BE SOME TYPE OF RECALL FOR THESE VEHICLES REGARDING THE CATALYTIC CONVERTER. REFER TO WEBSITES: HTTPS://INFINITIFORUM.NET/INFINITI-FORUM/ARCHIVE/INDEX.PHP/T-13616.HTML HTTPS://REPAIRPAL.COM/TIMING-CHAIN-AND-EXHAUST-STAY-AWAY-FROM-INFINIT-QX56-AND-BETTER-STAY-FROM-ALL-INFINITI-CARS--314 HTTPS://FORUMS.EDMUNDS.COM/DISCUSSION/35247/INFINITI/QX56/2013-QX56-CATALYTIC-CONVERTER-PREMATURE-FAILURE HTTP://REPAIRPAL.COM/ABNORMAL-NOISE-FROM-TIMING-CHAIN-AREA-266 PLEASE CONSIDER A RECALLING THE CATALYTIC CONVERTER ON THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089843April 24, 2018
SERVICE BRAKES
MY BRAKES SOMETIMES JUST GOES CRAZY!!! THE PETAL GOES TO THE FLOOR AND IT GRINDS AND IT IS COMPLETELY OUT OF CONTROL. IT ONLY GIVES ME ONE DATE BELOW BUT IT HAS HAPPENED MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081916March 28, 2018
ELECTRICAL SYSTEM, ENGINE, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHILE THE CONTACT WAS EXITING THE VEHICLE, THE DOOR FAILED TO OPEN PROPERLY. IN ADDITION, THE TIMING CHAIN FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849538March 28, 2018
ENGINE
2012 INFINITI QX56. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE STALLED AND OTHER MECHANICAL ISSUES WHILE DRIVING. *SMD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078927March 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
THE CUSTER GAUGAE AND THE GAS HAND CONTINUES TO GO OUT HAS BEEN REPLACED 2 TIMES AND NEEDS RELPACING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075179February 27, 2018
SERVICE BRAKES
MULTIPLE TIMES THE BRAKES HAVE WENT OUT AND I HAVE BEEN UNABLE TO STOP THE VEHICLE. THIS HAS HAPPENED IN VARIOUS PLACES AND DURING VARIOUS CIRCUMSTANCES INCLUDING ON THE HIGHWAY AND CITY STREETS, IT HAS ALSO HAPPENED IN PARKING LOTS. THERE IS NO INDICATION, WARNING LIGHTS OR SIGNS WHEN THEY STOP WORKING,I FIND OUT WHEN I PRESS ON THE BACK AND IT MAKES A ODD SOUND ALMOST LIKE A SPRING AND A PULSATING/GRINDING FEELING WHEN I PRESS THE BREAK DOWN. NO INDICATOR LIGHTS COME ON WHEN THE BRAKES GO OUT. I AM UNABLE TO GET THE VEHICLE STOPPED DURING THIS TIME. THERE HAS BEEN NO SET REASON OR PATTERN FOR THE BREAKS GOING OUT, THEY JUST RANDOMLY STOP FUNCTIONING. NORMALLY WHEN THIS HAPPENS FOR THE PAST YEAR, AFTER I GET MY VEHICLE TO A COMPLETE STOP, I TURN THE VEHICLE OFF AND THEN BACK ON AND IT'S BACK TO NORMAL. HOWEVER THE MOST RECENT INCIDENT WAS ON 2/24/2018 AND THE BRAKES WENT OUT 4 SEPARATE TIMES EVEN WITH TURNING THE VEHICLE OFF. I FEARED FOR THE SAFETY OF MY CHILDREN IN THE CAR AND MYSELF SO THE VEHICLE WAS RETURNED TO MY HOUSE AND NOT DROVE AGAIN UNTIL 2 DAYS LATER. INFINITI WAS NOTIFIED OF THE PROBLEM AS WELL. I AM GREATLY CONCERNED THIS WILL END UP CAUSING A VEHICLE ACCIDENT AND INJURY TO MY CHILDREN, MYSELF OR ANYONE ELSE. WHEN THIS FIRST STARTED HAPPENING I HAD BRAKES AND ROTORS CHANGED BUT PROBLEM CONTINUED. THERE IS NO RHYME OR REASON FOR WHEN THEY GO OUT AND I HAVE NO CONTROL OVER STOPPING MY QX56. THIS IS VERY CONCERNING TO KNOW IT CAN HAPPEN AT ANYTIME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063640January 18, 2018
ENGINE
CATALYTIC CONVERTERS HAVE FAILED SEVERAL TIMES. LEFT SIDE CATALYTIC CONVERTER REPLACED BY PREVIOUS OWNER IN 2013. RIGHT SIDE CATALYTIC CONVERTER REPLACED BY CURRENT OWNER IN 2016. LEFT SIDE CATALYTIC CONVERTER NEEDS TO BE REPLACED AGAIN. CONTACTED DEALER AND INFINITI CONSUMER AFFAIRS. THEY DID NOT OFFER A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055880December 21, 2017
SERVICE BRAKES
WHILE DRIVING ,I PRESSED ON THE BRAKES AND THE PEDAL DROPPED DOWN AND STARTED MAKING A WEIRD NOISE KIND OF LIKE LOOSE METAL PARTS AND THE TRUCK WOULDN'T STOP. THE ABS LIGHT TURNED ON. IT FELT LIKE THE BRAKES LOCKED UP . I MANAGED TO PULL TO THE SIDE OF THE ROAD AND SHUT THE TRUCK OFF. I TURNED IT BACK ON AND IT SEEMED TO RESET THE SYSTEM. BRAKE PETAL RAISED BACK UP AND THE CHECK ENGINE LIGHT SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053551December 8, 2017
UNKNOWN OR OTHER
IN JUNE 2017, I HAD THE VEHICLE INTO THE DEALERSHIP FOR THE POWER TRAIN RECALL. IN JULY 2017 (87K MILES), I HAD A 420 BANK 1 CAT CODE, AND REPLACED ONE CATALYTIC CONVERTER. IN DECEMBER 2017 (94K MILES), THE 'CHECK ENGINE SOON' LIGHT ILLUMINATED AGAIN, AND THE 430 CODE SHOWS THE OTHER CATALYTIC CONVERTER (BANK 2) NEEDS TO BE REPLACED. IT SEEMS THE CATS ON THESE VEHICLES ARE TERRIBLE, AND ONCE ONE GOES OUT, THE OTHER FAILS TOO. THIS IS VERY EXPENSIVE...ABOUT $2,000 EACH IN MY CASE. THIS SEEMS TOO COMMON BASED ON THE REVIEWS I'VE READ ONLINE NOW. I FEEL LIKE INFINITI SHOULD COVER THE COST OF REPLACING AT LEAST ONE OF THE CATS, BUT I WAS DENIED ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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