Infiniti Q50 Complaints

514 consumer complaints on file.

#10744763July 29, 2015
ENGINE, ELECTRICAL SYSTEM
I LIVE IN A ONE FAMILY HOUSE WITH AN ATTACHED GARAGE. MY WIFE PARKED THE CAR,WITH 1/3 OF A TANK OF GAS,IN OUR GARAGE ABOUT 6:30 PM ON AUGUST 17. SHE THOUGHT SHE HAD PUSHED THE BUTTON TO TURN OFF THE ENGINE, AND EXITED THE CAR TAKING THE SMART KEY WITH HER. ABOUT 9 THE NEXT MORNING, WHILE WALKING MY DOG, I FELT HEAT COMING FROM THE GARAGE AND OPENED THE DOOR. IT WAS VERY HOT TO TOUCH. I THEN TOUCHED THE CAR AND BURNED MY HAND. I CALLED OUR LOCAL FIRE DEPARTMENT AND THEY PULLED THE CAR OUT OF THE GARAGE. THE CAR WAS SO HOT, A CD IN THE DOOR COMPARTMENT MELTED. THE FIREMEN EXPLAINED THAT MY WIFE AND I AND OUR DOG, COULD VERY EASILY HAVE BEEN KILLED BY CARBON MONOXIDE AND THE ENTIRE STRUCTURE COULD HAVE BURNED FROM THE HEAT. I HAVE SINCE LEARNED THAT WHAT HAPPENED TO ME IS A COMMON OCCURRENCE AND PEOPLE HAVE DIED AS A RESULT. EVEN IF THE SMART KEY IS NOT NEAR THE CAR, IT WILL CONTINUE TO RUN UNTIL IT IS OUT OF GAS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10744476July 28, 2015
UNKNOWN OR OTHER
I JUST LEARNED THIS WEEK THAT MY INFINITI Q50 HAS BEEN DETERMINED TO BE ONE OF THE THREE VEHICLES MOST VULNERABLE TO AUTOMATED HACKING, ALONG WITH THE JEEP CHEROKEE AND THE CADILLAC ESCALADE. CONSEQUENTLY, CHRYSLER RECALLED 1/4 MILLION JEEP CHEROKEES IN ORDER TO PATCH THEIR SOFTWARE TO PREVENT HACKERS FROM TAKING REMOTE CONTROL OF THESE VEHICLES. I ATTEMPTED TO CONTACT INFINITI AND THEY REFUSE TO ACKNOWLEDGE THAT THERE IS EVEN A PROBLEM, LET ALONE THAT THEY ARE WORKING ON A PATCH OF THEIR OWN. I WANT TO KNOW WHAT THE NHTSA IS GOING TO DO ABOUT THIS, AS OPPOSED TO WAITING UNTIL SOMEONE IS KILLED BEFORE ACTING. HURRAH FOR CHRYSLER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730214June 24, 2015
TIRES, TIRES:SIDEWALL
I PURCHASED A 2014 INFINITI Q50 NEW FROM THE DEALER. THE CAR HAD APPROXIMATELY 6,500 MILES ON IT WHEN THE RIGHT FRONT TIRE SIDE WALL CRACKED. THE REPAIR SHOP NOTICED THAT THE LEFT FRONT TIRE HAD A BUBBLE AND ALSO NEEDED TO BE REPLACED. BOTH FRONT TIRES WERE REPLACED THE WEEK OF 5/17/15. ONE MONTH AFTER THE REPLACEMENT, THE RIGHT FRONT TIRE SIDEWALL CRACKED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730217June 24, 2015
TIRES, TIRES:SIDEWALL
I PURCHASED A 2014 INFINITI Q50 NEW FROM THE DEALER. THE CAR HAD APPROXIMATELY 6,500 MILES ON IT WHEN THE RIGHT FRONT TIRE SIDE WALL CRACKED. THE REPAIR SHOP NOTICED THAT THE LEFT FRONT TIRE HAD A BUBBLE AND ALSO NEEDED TO BE REPLACED. BOTH FRONT TIRES WERE REPLACED THE WEEK OF 5/17/15. ONE MONTH AFTER THE REPLACEMENT, THE RIGHT FRONT TIRE SIDEWALL CRACKED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730219June 24, 2015
TIRES, TIRES:SIDEWALL
I PURCHASED A 2014 INFINITI Q50 NEW FROM THE DEALER. THE CAR HAD APPROXIMATELY 6,500 MILES ON IT WHEN THE RIGHT FRONT TIRE SIDE WALL CRACKED. THE REPAIR SHOP NOTICED THAT THE LEFT FRONT TIRE HAD A BUBBLE AND ALSO NEEDED TO BE REPLACED. BOTH FRONT TIRES WERE REPLACED THE WEEK OF 5/17/15. ONE MONTH AFTER THE REPLACEMENT ON 6/24/15, THE RIGHT FRONT TIRE SIDEWALL CRACKED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723553June 5, 2015
TIRES, TIRES:SIDEWALL
I WOULD LIKE TO COMPLAIN ABOUT THE TIRES ON MY INFINITI Q50. THEY ARE DUNLOP P245/40 RF19 DOT U28T. I HAVE 20,500 MILES ON MY VEHICLE AND HAVE BLOWN 6 TIRES. ALL TIRE FAILURES HAVE BEEN CAUSE BY THE SIDEWALLS OF THE TIRES BLOWING OUT. THE MOST RECENT EVENT HAPPENED 6/4/2015 AND THE TIRE WAS IN SERVICE SINCE 4/18/2015. ALL FOUR ORIGINAL TIRES FAILED AND NOW TWO MORE HAVE FAILED. IS THERE ANY RECOURSE I HAVE AGAINST THE TIRE MANUFACTURER AND/OR CAR MANUFACTURER. THESE ARE OBVIOUSLY DEFECTIVE TIRES AND SHOULD NOT BE SOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721122May 23, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER FOR REPAIR, BUT THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,832.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10715132May 7, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE PASSENGER SIDE FRONTAL AIR BAG FAILED TO DETECT WHEN A PASSENGER OCCUPIED THE SEAT. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) WAS PERFORMED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE FRONTAL PASSENGER AIR BAG CONTINUED TO FAIL TO RECOGNIZE THE FRONT PASSENGER. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES; HOWEVER, THE DEALER ADVISED THAT THE AIR BAG WAS FUNCTIONING PROPERLY. THE AIR BAGS WOULD DEPLOY IN THE EVENT OF A CRASH. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713624April 29, 2015
TIRES
TL* THE CONTACT OWNS A 2014 INFINITI Q50 EQUIPPED WITH DUNLOP TUBELESS TIRES, SIZE: P245/40R19 (NA). WHILE DRIVING APPROXIMATELY 25 MPH, THE FRONT PASSENGER SIDE TIRE DEFLATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TIRE SEPARATED FROM THE RIM. THE TIRE WAS REPLACED; HOWEVER, THE FAILURE RECURRED ON FIVE OTHER OCCASIONS FOR EACH OF THE OTHER TIRES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706063April 16, 2015
EXTERIOR LIGHTING:HEADLIGHTS
I GET DISTORTIVE IMAGES AND INTENSE GLARES FROM HEADLIGHTS OF CARS BEHIND ME, AND COMING TOWARDS ME WHEN DRIVING AT NIGHT. THESE IMAGES ARE VERTICAL BEAMS OF LIGHT WITH HORIZONTAL LINES AND SHOOT TOWARDS THE SKY. EVERY CAR BEHIND YOU WILL REFLECT TWO BEAMS WITH THE LINES, AND IF THERE ARE SEVERAL CARS BEHIND YOU IT BECOMES MORE PRONOUNCED, LIKE A SEA OF VERTICAL BEAMS WITH GLARING LIGHTS. I ALSO GET INTENSE GLARES OF LIGHTS FROM HEADLIGHTS BEHIND ME AND COMING TOWARDS ME. IT FEELS LIKE EVERY CAR BEHIND OR COMING TOWARDS ME HAVE THEIR HIGH BEAMS ON. THIS EXPERIENCE IS BLINDING, DISTRACTING, DISTURBING, MAKES ME DISORIENTED, AND IS A SAFETY ISSUE. SINCE TAKING OWNERSHIP OF THIS VEHICLE ON MARCH 19, 2015, I HAVE HAD TO LIMIT MY NIGHT DRIVING. THIS EXPERIENCE HAS SUBSTANTIALLY IMPAIRED MY ENJOYMENT OF THIS VEHICLE. I HAVE COMPLAINED TO THE DEALER AND THE MANUFACTURER, AND TO DATE, NO RESOLUTION. THE DEALER, NATIONWIDE INFINITI OF TIMONIUM CLAIMS THAT THE PROBLEM CANNOT BE CORRECTED. DEALER CLAIMS THAT THE AUTO DIMMER IS NOT FAULTY AND ALL THE Q50'S DRIVE THIS WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705077April 11, 2015
STEERING
I WAS DRIVING AT 45 MPH ON A STRAIGHT PARKWAY WITH ONE HAND LOOSELY ON THE STEERING WHEEL WHEN ALL OF A SUDDEN THE STEERING WHEEL WENT TO THE RIGHT AS DID THE FRONT WHEELS AS IF I WAS MAKING A RIGHT HAND TURN. I PULLED THE STEERING WHEEL TO THE LEFT IN ORDER TO CONTINUE GOING STRAIGHT AND PLACED MY FOOT ON THE BRAKE. A FEW SECONDS LATER, I INTENTIONALLY TOOK MY HANDS OFF THE STEERING WHEEL AND, AGAIN, THE CAR WANTED TO MAKE A RIGHT HAND TURN. THIS PHENOMENON WITH THE STEERING LASTED ABOUT 15 MINUTES AT WHICH TIME THE STEERING WAS NORMAL. ..UPDATED 05/07/15 *BF UPDATED 9/16/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693363March 10, 2015
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. WHILE DRIVING AT APPROXIMATELY 65 MPH, WHILE GOING INTO A RIGHT CURVE THE STEERING WHEEL JERKED TO THE LEFT WITHOUT WARNING. THE DRIVER CRASHED INTO A GUARDRAIL. THE ADAPTIVE CRUISE CONTROL AND ACTIVE LANE CONTROL SYSTEMS WERE ACTIVATED AT THE TIME OF THE CRASH. THE DRIVER STATED THAT THE ROADS WERE TREATED DUE TO THE INCLIMATE WEATHER, WHICH HE FELT WAS THE CAUSE OF THE CRASH. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,700.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10693016March 9, 2015
ELECTRICAL SYSTEM
FIRST INCIDENT OF THIS HAPPENING WAS DURING A TRIP TO WHITE PLAINS, WHERE THE NAVI AND INFO TOUCH SYSTEM WOULD RANDOMLY RESTART. WITHIN THE 45 MINUTE DRIVE THE SYSTEM HAS RESTARTED TWICE ON ME, AND AT THE MOST INCONVENIENT TIMES, WHERE I REALLY NEEDED TO SEE THE DIRECTIONS. I DIDN'T PAY IT ANY MIND AT FIRST SINCE IT WAS ESSENTIALLY AN ELECTRONIC ITEM AND LIKE ALL ELECTRONICS, IT REBOOTS FROM TIME TO TIME. BUT NEEDLESS TO SAY THAT IT HAS BEEN MORE THEN INCONVENIENT, TO THE POINT WHERE IT IS USELESS. I HAVE USED THE NAVI SYSTEM ON MY PHONE MORE THEN THE NAVI SYSTEM ITSELF, BECAUSE IT IS UNRELIABLE! I HAVE BROUGHT IT TO THE DEALERSHIP TWICE ALREADY AND ACCORDING TO THE DEALERSHIP "IF WE CAN'T REPRODUCE THE ISSUE, INFINITI WON'T TROUBLESHOOT IT". EVEN THOUGH I HAVE VIDEO FOOTAGES OF THE ISSUE HAPPENING AS I WAS DRIVING, IN DIFFERENT TIME STAMPS AND LOCATIONS. UNFORTUNATELY I DON'T HAVE EVERY INCIDENT, BECAUSE I USE MY PHONE AS MY MAIN NAVIGATION SYSTEM. THEY STATED THIS IS NATURAL FOR THE SYSTEM TO REBOOT AT LEAST 2 TO 3 TIMES A MONTH, WHICH IS UNDERSTANDABLE, BUT 2 TO 3 TIMES A DAY? I HAVE LEASED 2 OTHER INFINITI'S PRIOR TO THIS Q50 AND LOVED THEM ALL, BUT NEVER HAD THIS PROBLEM BEFORE. THE ISSUE IS STILL OCCURRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691612March 2, 2015
STEERING, ELECTRICAL SYSTEM:SOFTWARE
TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WOULD INDEPENDENTLY VEER TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE UPDATE WAS COMPLETED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690227February 24, 2015
STEERING
DAS STEERING FAILED AGAIN. THIS WAS RECALLED SEVERAL TIMES IN 2013-2014 FOR THE SAME PROBLEM. DEALER AND MANUFACTURER "RECTIFIED" PROBLEM 3 TIMES. STEERLNG SEIZES UP WHEN TEMPERATURES FALL BELOW 0 DEGREES. STEERING FAILURE AND CHASSIS FAILURE COME ON. CAR REQUIRED TOWING TO DEALER EACH TIME LAST YEAR. I WAS ABLE TO GET IT TO THE DEALER THIS TIME, WITH DIFFICULTY, NO POWER STEERING AND STEERING WHEEL IS 90 DEGREES OFF CENTER. DEALER PROVIDED A LOANER AS THEY HAD PREVIOUSLY. THIS IS STILL A DANGEROUS PROBLEM THAT INFINITI HAS NOT RESOLVED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689380February 19, 2015
STEERING
TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE PARKED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682666February 10, 2015
STEERING
CAR INTERMITTENTLY TURNS BY ITSELF. IT WILL MAKE A LEFT TURN IF I RELEASE MY GRIP ON THE STEERING WHEEL AT 35MPH+. THIS IS NOT AN ALIGNMENT ISSUE, IT IS MUCH MORE THAN THAT AND ALSO, THE POWER STEERING HAS QUIT ON 3 OCCASIONS, REVERTING TO STANDARD STEERING WHICH NEARLY GOT ME IN A HEAD ON COLLISION. ALSO, THE STEERING ISSUE WILL STOP AS SUDDENLY AS IT STARTS. I KNOW THE DIFFERENCE BETWEEN AN ALIGNMENT ISSUE AND A CAR THAT WANTS TO TURN BY ITSELF. THIS IS A FIGHT TO KEEP THE CAR GOING STRAIGHT ON A LEVEL, STRAIGHT ROAD THEN ALL OF A SUDDEN IT WILL STOP DOING IT! NORMALLY THE PROBLEM LASTS FOR 20-30 MINUTES AND SOMETIMES WHEN I CHANGE STEERING MODES, THE PROBLEM WILL STOP BUT NOT USUALLY. SOMETIMES I PULL OVER AND SHUT THE ENGINE OFF AS SUGGESTED BY INFINITI BUT THAT HAS NEVER WORKED. ALSO, INFINITI SUGGESTED THAT I DO NOT TOUCH OR TURN THE STEERING WHEEL PRIOR TO STARTING THE CAR AS THIS MAY CAUSE THE PROBLEM. REALLY? THIS FEEBLE ATTEMPT AT A SOLUTION DID NOT WORK BUT CONFIRMED THAT THEY DO IN FACT KNOW THERE IS A PROBLEM. MANY OTHER DRIVERS OF THIS CAR HAVE EXPERIENCED THE EXACT SAME ISSUE. INFINITI DENIES A PROBLEM EXISTS. I HAVE "SELF-VIDEOS" OF THE PROBLEM AS IT IS HAPPENING. THIS IS DANGEROUS BUT I HAVE NO RECOURSE. I HAVE CLEAR VIDEOS WHICH SHOW THE CAR TURNING ON ITS OWN. THEY SAY THE CAR IS OPERATING AS DESIGNED. THE LAST OCCURRENCE WAS ABOUT 10 DAYS AGO AND IT WAS IN THE SHOP BUT ONCE AGAIN, NO SOLUTION. I HAVE NOW HAD MY CAR BACK FOR ABOUT 4 DAYS SINCE THAT LAST OCCURRENCE AND IT HASN'T DONE IT YET BUT I KNOW FROM EXPERIENCE THAT IT IS JUST A MATTER OF TIME. I AM IN SOCAL AND AT ONE POINT, INFINITI HAD 2 JAPANESE GUYS WHO CAME FROM NASHVILLE TO CHECK THE CAR OUT AND THAT IS THE TIME THEY REPLACED THE STEER BY WIRE SYSTEM BUT THAT DID NOT FIX THE ISSUE. THEY CLEARLY KNOW THERE IS AN ISSUE WITH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681694February 6, 2015
ELECTRICAL SYSTEM
COMPLETE POWER FAILURE AROUND NAVIGATION AND RADIO. LIGHTING WENT DARK AND THEN POWERED UP 5 MINUTES LATER WHILE DRIVING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681291February 4, 2015
STEERING
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V588000 (STEERING); HOWEVER, THE FAILURE RECURRED IN ABOVE FREEZING CONDITIONS ONE YEAR LATER. WHILE DRIVING 10 MPH IN A PARKING LOT, THE "CHASSIS MALFUNCTION" WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE FAILED TO STEER IN THE INTENDED DIRECTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680792February 3, 2015
STEERING
I AM MAKING THIS REPORT TO ALERT YOU TO WHAT I BELIEVE IS A DANGEROUS CONDITION IN A NEWLY OFFERED VEHICLE SYSTEM, AS REPORTED BY A WRITER ([XXX] ) FOR MOTOR TREND MAGAZINE. I DO NOT OWN THIS VEHICLE NOR ANY INFINITI MODEL. THE VEHICLE INVOLVED IS BEING USED BY THE MAGAZINE AS A LONG TERM TEST VEHICLE. THE MAGAZINE REPORTED AT HTTP://WWW.MOTORTREND.COM/ROADTESTS/ONEYEAR/SEDANS/1412_2014_INFINITI_Q50S_37_UPDATE_5/ THAT THE ACTIVE LANE CONTROL SYSTEM CAUSES THE VEHICLE TO VEER TOWARD FREEWAY EXITS. I BELIEVE THAT THIS IS DANGEROUS AND IS LIKELY TO RESULT IN BOTH SINGLE-VEHICLE AND MULTIPLE-VEHICLE CRASHES. THE SINGLE-VEHICLE CRASHES ARE LIKELY TO OCCUR WHEN THE DRIVER FAILS TO ACT IN TIME. THE MULTIPLE-VEHICLE CRASHES ARE LIKELY TO OCCUR WHEN THE DRIVER SWERVES TO CORRECT THE CAR'S PATH, AND EITHER HITS OTHER CARS, OR CAUSES THEM TO BRAKE AND SWERVE TO MISS THE INFINITI. IN ORDER TO PROTECT ALL MOTORISTS AND PASSENGERS, PLEASE REQUIRE ALL MANUFACTURERS WHOSE SYSTEMS EXHIBIT THIS CONDITION TO DISABLE THE SYSTEM ON ALL VEHICLES AND STOP MANUFACTURING IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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