Infiniti Q50 Complaints

514 consumer complaints on file.

#10837319February 20, 2016
WHEELS
I HAVE OWNED MY CAR FOR ABOUT 2.5 YEARS AND DRIVEN ABOUT 27,000 MILES. IN THIS TIME I HAVE HAD 7 TIRES FAIL. FIVE WERE BLOWOUTS ON THE ROAD AND TWO I CAUGHT WITH BUBBLES IN THE TIRE. I HAVE NEVER HAD A BLOWOUT ON ANY OTHER CAR I HAVE OWNED FOR 35 YEARS. THE TIRES ARE VERY LOW PROFILE AND SEEM TO BE VERY SUSCEPTIBLE TO THE SIDEWALLS FAILING. SEVERAL OF THE BLOWOUTS HAVE HAPPENED ON THE HIGHWAY WHEN I WAS GOING 55-65MPH WHICH IS WHY I FEEL THIS IS A SAFETY ISSUE. THE DEALERSHIP HAS TOLD ME THAT OTHER OWNERS ARE BRINGING IN THE SAME CAR WITH THE SAME ISSUE AND WHEN SPEAKING TO INFINITI CUSTOMER SERVICE THEY TOLD ME THIS WAS COMMON TO OCCUR IN THE NORTHEAST OF THE COUNTRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824648February 6, 2016
STEERING
STEERING FAILED COMPLETELY APPROXIMATELY 8/12/15 WHILE ON THE ROAD. INCIDENT OCCURRED WHILE AT A SLOW PACE AND I WAS ABLE TO FORCE STEER THE CAR TO THE SIDE OF THE ROAD. TODAY I WENT TO START THE CAR IN MY GARAGE AND ONCE AGAIN THE CAR HAD NO STEERING.DEALER WAS ABLE TO FIX THE PROBLEM HOWEVER I FEEL THAT THIS IS A MAJOR PROBLEM THAT COULD BE DANGEROUS. FOR INSTANCE, IF MY WIFE HAD BEEN DRIVING IN THE FIRST INCIDENT SHE WOULD NOT HAVE STRONG ENOUGH TO STEER THE CAR TO THE SIDE OF THE ROAD. COAST INFINITY IN SARASOTA, FL 941-924-1211 TODAY THE STEERING FAILED AGAIN BUT OCCURRED WHEN I STARTED THE CAR IN MY GARAGE. WAS NOT TRAVELING AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823048January 29, 2016
AIR BAGS, SERVICE BRAKES
TAKATA RECALL TGE AIRBAGS LEFT MY PASENGER AND I WITH HURT CHESTS N WAS PAINFUL INSTEAD OF PROTECTIVE
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10821770January 22, 2016
SERVICE BRAKES
I WAS DRIVING ON THE FWY TRAFFIC WAS SLOW; MY SPEED WAS BETWEEN 20-25 MILES PH BRAKES DIDN'T RESPOND WHEN I APPLIED THE BRAKES I END UP HITTING THE VEHICLE IN FRONT OF ME LUCKILY NOTHING HAPPENS TO THE VEHICLE IN FRONT OF ME I HAVE TO LEAVE WENT TO SMALL MECHANIC SHOP THEY SAID THE BRAKE PEDDLE IS BEND BECAUSE WHEN I HIT THE BRAKES HARD TO STOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10817318January 1, 2016
UNKNOWN OR OTHER
WHILE DRIVING AT APPROXIMATELY 30MPH ON A RESIDENTIAL STREET WITH NO OTHER TRAFFIC, I HEARD A PROGRESSIVE CRACKING NOISE FROM THE MOON ROOF AREA. AFTER PULLING BACK THE SUN SHADE I SAW THAT THE MOON ROOF HAD CRACKS THROUGHOUT IT BUT WAS STILL ALMOST ENTIRELY IN PLACE. THE MOON ROOF WAS CLOSED AT THE TIME. AFTER STOPPING THE VEHICLE, I SAW THAT A SMALL SECTION OF GLASS WAS MISSING. THE SECTION WAS ALONG THE ACTUATOR BAR OF THE SUNROOF AND THERE WERE PIECES OF GLASS ON THE ROOF ON THE EXTERIOR OF THE VEHICLE. THE REMAINING INTACT SECTION WAS BOWED UPWARD AND OUTWARD. THERE WERE NO OTHER VEHICLES IN THE AREA THAT COULD HAVE KICKED UP ROAD DEBRIS, NO IMPACT WAS HEARD AND NO POTENTIAL IMPACT ITEMS WERE FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806752November 25, 2015
AIR BAGS
PASSENGER AIRBAG WARNING LIGHT ON WHEN MY WIFE (145LBS) IS IN THE PASSENGER SEAT. THIS HAPPENS FROM THE MOMENT THE CAR IS TURNED ON AND PERSISTS THE ENTIRE TIME WHILE DRIVING. WAS TOLD IF THE WARNING LIGHT WAS ON THAT THE AIRBAG WOULD MOST LIKELY NOT DEPLOY IN AN ACCIDENT. THIS OCCURS EACH AND EVER TIME MY WIFE IS IN THE VEHICLE OVER THE COURSE OF THE PAST NINE MONTHS. THERE HAVE BEEN RECALLS ON MANY NISSAN/INFINITI VEHICLES IN 2013 AND 2014, AND IT SEEMS THAT THIS SAFETY ISSUE IS PRESENT IN THE 2015 MODELS AS WELL. DEALERS RECOMMENDATION WAS TO HAVE MY WIFE SIT IN A DIFFERENT SEAT!?!? TWO PHOTOS ATTACHED - FIRST IS CLOSEUP OF ILLUMINATED PASSENGER AIRBAG WARNING LIGHT. SECOND PHOTO SHOWS A WIDER VIEW SHOWING THE AIR BAG WARNING LIGHT AND THE PASSENGER APPROPRIATELY SEATED WITH SEAT BELT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795320November 22, 2015
SERVICE BRAKES
I WAS DRIVING 2015 INFINITY Q50 (PURCHASED ON 02/28/2015) ON LEE ROAD, SHAKER HEIGHTS, OHIO 44120, WHICH HAD A FIRST SCHEDULED MAINTENANCE ON 09/14/2015 AT THE BEACHWOOD INFINITY DEALER. I STOPPED AT THE INTERSECTION OF LEE ROAD AND CHAGRIN BLVD. BEHIND A BLACK JEEP FOR WAITING TRAFFIC. I HAD MY CAR IN DRIVE AND MY FOOT FIRMLY ON THE BRAKE, ABOUT FEW SECONDS PASSED AND SUDDENLY MY CAR STARTED TO MOVE SLOWLY FORWARD WHILE MY FOOT WAS STILL FIRMLY ON THE BRAKE. AS MY CAR DID NOT STOP, I ATTEMPTED TO PUSH THE BRAKE HARDER AND TO AVOID REAR COLLISION WITH JEEP, I TURNED TOWARD SIDEWALK, IN A MOMENT MY CAR JUST TOOK OFF AT THE SPEED, HITTING FIXED OBJECTS ON SIDE WALK, MISSING SOME ON COMING VEHICLES AND BY GRACE OF GOD I MANAGED MY CAR AND CAME ON CHAGRIN BLVD. WITHOUT FURTHER INCIDENTS. I HAD MY DASH CAM ON WHICH HAS RECORDED THE INCIDENT. THIS INCIDENT OCCURRED ON 09/18/2015. AFTER FEW DAYS I NOTIFIED THE INFINITY AND THE COMPANY ISSUED A CLAIM # 20499682. AFTER SEVEN DAYS MR. TERRY MATT CLARK, INCIDENT INVESTIGATION SPECIALIST, NISSAN NORTH AMERICA INC. CALLED ME AND TOLD ME HE CAN NOT SCHEDULED THE INSPECTION IMMEDIATELY AND SCHEDULED ON 11/06/2015, DURING THIS TIME VEHICLE WAS RESTORED WITH THE DAMAGE OVER $22,000.00 WHICH I CLAIMED THRU MY AUTO INSURANCE. ON 11/16/2015 I RECEIVED THE LETTER FROM MR. CLARK, DENYING THE PROBLEM WITH THE CAR AND NOT RESPONSIBLE FOR ANY CLAIM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10794790November 19, 2015
AIR BAGS
11/7/15 AROUND 7-8PM. I (6' 250LB MALE) WAS DRIVING HOME FROM LISBON, OH / TO CANTON, OH. MY FIANC (5'6" 200LB FEMALE) WAS SITTING IN THE PASSENGER SEAT, AND OUR DAUGHTER (2 1/2YR OLD 28LB) SITTING DIRECTLY BEHIND HER IN HER CAR SEAT. WHEN OUT OF THE CORNER OF MY EYE I NOTICED A YELLOW LIGHT COME ON (WHILE GOING 45-55MPH). WHEN I REALIZED IT WAS THE LIGHT SHOWING THE PASSENGER SEAT EMPTY. I HAD MY FIANC TAKE A PICTURE OF THE DASH SO I WOULD HAVE PROOF FOR INFINITI OF AKRON. THOUGH DUE TO THE FACT SHE COULD NOT ALSO GET HERSELF INTO THE PICTURE. I PROCEEDED TO TAKE ANOTHER PICTURE ( TO WHICH I ATTACHED) TO SHOW THAT SHE WAS SITTING IN THE SEAT. I WAS PLACED UNDER THE ASSUMPTION THAT THIS FAULT WAS NO LONGER POSSIBLE. DUE TO THE FACT INFINITI OF AKRON HAD ALREADY COMPLETED THE RECALL, AND GAVE MY CAR A CLEAN BILL OF HEALTH. SO WHY IS MY CAR STILL HAVING ISSUES? WHAT'S IT GOING TO TAKE FOR INFINITI TO ADMIT THERE'S STILL AN ISSUE? GOD FORBID AN ACCIDENT TO HAPPEN, AND AIRBAG NOT DEPLOY. WILL THE PRESIDENT OF INFINITI BE THERE TO HELP ME RAISE MY DAUGHTER? TO EXPLAIN TO HER WHY MOMS NOT AROUND? I HIGHLY DOUBT IT! SO PLEASE INFINITI PEOPLE PUT THEIR ENTIRE WORLD IN YOUR HANDS. I'VE TRUSTED YOU ENOUGH TO BUY YOUR CAR. NOW I TRUST YOU'LL DO EVERYTHING IN YOUR POWER TO MAKE SURE IT'S SAFE NOT ONLY FOR MY FAMILY. BUT EVEN FAMILY WHO CHOOSES TO PUT THEIR FAMILY IN AN INFINITI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790181November 13, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 15V681000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,490.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787579November 2, 2015
SERVICE BRAKES, ENGINE, STEERING
ON NUMEROUS OCCASIONS WHILE IN MOTION AT VARIOUS SPEEDS THE VEHICLE WILL AUDIBLY ALERT, BRAKE, STEER, AND DEADEN THROTTLE RESPONSE. THESE ARE RELATED TO ENHANCED SAFETY FEATURES OF THE VEHICLE. THE PROBLEM IS THAT THESE OCCUR WHEN THERE IS NOTHING TO AVOID OR ANY DANGER PRESENT. THESE HAVE OCCURRED AT HIGH SPEEDS AND IN SITUATIONS WHERE THEY COULD HAVE CAUSED AN ACCIDENT. MY LOCAL DEALERSHIP BLAMED ALL ISSUES ON THE PLACEMENT OF AN EZ PASS TRANSPONDER. I FIND THIS TO BE COMPLETELY ABSURD. INFINITI CUSTOMER CARE WILL NOT ASSIST. I HAVE DISABLED ALL OF THESE SYSTEMS TO AVOID POTENTIALLY DANGEROUS SITUATIONS. I NOTE IN THE DATES THAT THIS OCCURED ON 10/10/15, HOWEVER THERE HAVE BEEN MULTIPLE INSTANCES. ON 10/10/15 THE VEHICLE STEERING HAD TO BE HELD AT 30-45 DEGREES TO THE LEFT TO KEEP THE VEHICLE IN A STRAIGHT LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781354October 11, 2015
STEERING
THE VEHICLE SUDDENLY PULLS VERY HARD TO THE RIGHT REQUIRING FORCE TO KEEP IN A STRAIGHT LINE. THE VEHICLE DID NOT EXPERIENCE ANY ALIGNMENT ALTERING POTHOLES OR ROAD BUMPS. THIS IS A DANGEROUS SOFTWARE MALFUNCTION WITH THE DAS. I AM VERY LUCKY THIS OCCURRED AT LOW SPEED AND WITHOUT MY CHILDREN IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779727October 5, 2015
BACK OVER PREVENTION: CAMERA SYSTEM
TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE REVERSING, THE REVERSE CAMERA FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS NO FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778143September 28, 2015
STEERING, WHEELS
STEERING WHEEL FAILED TO RESPOND. WHEELS FELT DISCONNECTED WITH THE STEERING WHEEL. IT COULD HAVE BEEN TRAGIC IF I WAS DRIVING AT A HIGHER SPEED.....UPDATED 12/03/15 *BF THE DEALER WAS UNABLE TO REPLICATE THE ISSUE. UPDATED 12/07/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775968September 24, 2015
STEERING
I WAS BACKING UP INTO A SPACE AND LOST COMPLETE STEERING - AUTOMATIC OR MANUAL. THE STEERING WHEEL WAS TURNING FREELY AND THE FRONT TIRES REMAINED IN THE POSITION THEY WERE IN JUST PRIOR TO THIS INCIDENT. I STOPPED THE CAR IMMEDIATELY AND TURNED OFF THE ENGINE. AFTER RESTARTING THE CAR, I CONTINUED BACKING UP BUT FELT THE TORQUE OF THE STEERING WHEEL ALTERNATING BETWEEN POWER STEERING AND MANUAL STEERING. ...UPDATED 12/03/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767585September 22, 2015
STEERING
WHILE DRIVING ON THE HIGHWAY 60 PLUS MPH, I LOST CONTROL OF THE VEHICLE. I TURNED THE STEERING WHEEL LEFT AND THE CAR WENT RIGHT. THIS OCCURRED TWICE ON TWO SEPARATE DAYS. THIS IS A MAJOR SAFETY ISSUE. ...UPDATED 12/03/15 *BF UPDATED 10/30/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761086September 2, 2015
AIR BAGS, SEAT BELTS
HI, I PURCHASED THIS VEHICLE AT 7/31/2015. IT'S A BRAND NEW Q50 2015 PREMIUM. I MET TWO ISSUES ABOUT IT: 1. IT'S PASSENGER AIR BAG. THE PASSENGER AIR BAG STATUS LIGHT IS ON WITH AN ADULT OCCUPYING THE FRONT PASSENGER SEAT FOR THE FIRST A FEW MINUTES, SOMETIMES IS 2 MINS, SOMETIMES IS EVEN 5 MINS, BUT IT SUPPOSED TO BE OFF AFTER 7 SECONDS. I'M WORRIED ABOUT THE MY SAFETY IN THAT PERIOD. 2. THE SEAT BELT ISSUE. ONCE I WAS SITTING ON THE PASSENGER SEAT, I DIDN'T BUCKLE UP YET, BUT THE SEAT BELT STATUS LIGHTS WAS NOT ILLUMINATED. YESTERDAY, MY BOYFRIEND DROPPED ME OFF, AFTER I LEFT THE PASSENGER SEAT AND TOOK OFF MY CAR, HE SAW THE SEAT BELT STATUS LIGHT WAS ON. I TRIED TO COMMUNICATE WITH THE DEALER AND CUSTOMER SERVICE, BUT IT SEEMS THEY CAN'T HELP ME AT ALL. THEY JUST TOLD ME THERE'S NO CODE SHOWS ANY ISSUES NEED TO BE FIXED. I REALLY WANT TO JUST RETURN THE CAR.......UPDATED 12/10/15 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759985August 28, 2015
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
FROM THE VERY BEGINNING OF THE LEASE THE VEHICLE THERE HAVE BEEN ISSUES WITH INTERRUPTED AND UNEXPECTED ACCELERATION OF THE VEHICLE. THESE WERE FIRST REPORTED TO THE DEALERSHIP AS "HESITATION ON ACCELERATION, ADVISE" WHEN THE VEHICLE WAS SERVICED AT 4,849 MILES ON 01/30/2014. THE COMPLAINT HAS BEEN REPEATED TO THE DEALERSHIP SEVERAL TIMES AND TAKEN TO INFINITI CONSUMER AFFAIRS. I HAVE GONE THROUGH RECORDING INCIDENTS WITH A MONITOR IN THE VEHICLE, HAVING A SPECIALIST DRIVE THE VEHICLE FOR SEVERAL DAYS (AND ALTHOUGH HE DID DRIVE IT FOR A FEW HUNDRED MILES IT WAS MOSTLY HIGHWAY DRIVING AND NOT THE TYPE OF STOP AND GO DRIVING WHERE THE INCIDENTS MORE REGULARLY OCCURRED). AFTER HAVING THE VEHICLE RETURNED LAST WEEK I FINALLY DID SOME RESEARCH AND SAW A NEW YORK TIMES ARTICLE (11/07/2014) DESCRIBING A RECALL FOR THE ISSUES I HAVE BEEN COMPLAINING ABOUT. IN THE ARTICLE ONE OWNER STATED THE CAR WAS A "MENACE. IT FEELS LIKE IT IS ACCELERATING ON ITS OWN. EVERY TIME I HAVE HAD THIS INTO THE DEALER I HAVE COMPLAINED, AND THEY CLAIM THE ISSUE CANNOT BE DUPLICATED. FINALLY, THEY HAVE BEGUN TO TELL ME IT IS NORMAL WITH THIS HYBRID CAR. THIS IS NO NORMAL EVENT." SEVERAL WEEKS AGO MY YOUNGER SON, AN ATTORNEY, WAS DRIVING AND EXPERIENCED THE SAME THING. HIS COMMENT WAS, "WHAT WAS THAT, IT TOOK OFF ON ITS OWN!" I JUST GOT OFF THE PHONE WITH INFINITI CONSUMER AFFAIRS AND THEY TOLD ME THE SAME THING, THAT IS THE MANNER IN WHICH THE VEHICLE IS SUPPOSE TO DRIVE. IF THAT IS NORMAL AND THE WAY THE VEHICLE IS SUPPOSE TO DRIVE THEN IT SHOULD BE TAKEN OFF THE ROAD BEFORE THERE ARE ANY FATALITIES. I HAVE BEEN A RESPONSIBLE OWNER AND HAVE TRIED TO DEAL WITH THIS THROUGH INFINITI BUT THEY HAVE TURNED THEIR BACK ON ME, OTHER INFINITI CONSUMERS AND THE GENERAL PUBLIC FOR THE LAST TIME. I HAVE DECIDED IN THE INTEREST OF PUBLIC SAFETY TO REPORT THIS DANGEROUS PROBLEM TO A GOVERNMENT AGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758977August 24, 2015
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING AT APPROXIMATELY 30 MPH AROUND A CURVE WITH THE BRAKES ENGAGED, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DECELERATED WITHOUT WARNING. THE ISSUE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN INSPECTED THE VEHICLE AND STATED THAT IT WAS WORKING UP TO STANDARDS. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. MA 10/5 THE DEALER STATED THE VEHICLE WAS NOT DEFECTIVE. THEY WERE ABLE TO DEMONSTRATED THE STUMBLING OF THE ENGINE, WAS CAUSED BY THE CONSUMERS DRIVING HABIT OF BRAKING WITH HIS LEFT FOOT, RATHER THAN THE RIGHT. THE CONSUMER STATED HIS COMPLAINT WAS UNWARRANTED. UPDATED 10/19/15.*JB *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750334August 21, 2015
SERVICE BRAKES
RECENTLY I WAS SITTING AT A STOPLIGHT ABOUT 3RD IN LINE BEHIND A FORD EXPLORER. I LIVE IN ATLANTA SO STOPLIGHTS ARE EXTRAORDINARILY LONG. I HAD THE CAR IN DRIVE OBVIOUSLY AND MY FOOT FIRMLY ON THE BRAKE. ABOUT 5 MINUTES INTO THE RED LIGHT MY CAR STARTS TO SLOWLY MOVE FORWARD WHILE MY FOOT WAS STILL FIRMLY ON THE BRAKE. THE MOVEMENT WAS SIMILAR TO IF THE BRAKE HAD BEEN RELEASED AND THE CAR WAS COASTING IN DRIVE. FORTUNATELY I LEFT SOME DISTANCE BETWEEN MYSELF AND THE EXPLORER IN FRONT OF ME, BUT OBVIOUSLY A MOMENT OF PANIC COMES OVER ME WHEN MY CAR IS MOVING FORWARD WITH MY FOOT ON THE BRAKE. I ATTEMPTED TO PUSH EVEN HARDER ON THE BRAKE WITH NO RESULTS, MY CAR IS STILL INCHING FORWARD CLOSER AND CLOSER TO THE EXPLORER IN FRONT OF ME. THE BRAKE FELT FIRM LIKE IT SHOULD BE WORKING. I HAD TO THINK FAST AND THEN SLAMMED THE GEAR SHIFT INTO PARK. THIS FINALLY STOPPED THE MOVING VEHICLE IN WHAT SEEMED LIKE ONLY MILLIMETERS IN TIME TO AVOID REAR ENDING THE SUV IN FRONT OF ME. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME WHERE THE CAR STARTS TO MOVE AT A PROLONGED STOP WHILE MY FOOT IS ON THE BRAKE. I'M GOING TO TRY TO REPLICATE THE INCIDENT IN A CONTROLLED SAFE ENVIRONMENT TODAY, BUT NEEDLESS TO SAY IT WAS A VERY SCARY MOMENT AND I'M TRULY WORRIED ABOUT THE SAFETY ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748500August 13, 2015
UNKNOWN OR OTHER
DURING WINTER 2014, I STARTED GETTING AWD / CHASSIS CONTROL ERRORS CONSTANTLY. THE ERROR WOULD SHOW UP AT VARIOUS TIMES, INCLUDING WITHIN 3-5 MIN FROM A COLD START, 10-15 MIN AFTER ENGINE REACHED OPERATING TEMPERATURE, WHILE DRIVING AFTER 20-30 MIN. SOMETIME THE ERROR IS FOLLOWED BY A SURGE IN POWER. EVERY TIME THIS HAPPENS, THE AWD SYSTEM GOES OFFLINE AND THE CAR WORKS IN REAR WHEEL DRIVE ONLY. IN SNOW OR RAIN THE CAR BECOMES DIFFICULT TO DRIVE. THIS PAST WINTER, I WAS NOT ABLE TO GET THE CAR UP MY DRIVEWAY. AFTER TURNING OFF THE CAR, THE ERROR GOES AWAY BUT IN 90% OF THE CASES IF COMES BACK WITHIN A FEW MINUTES. THE CONDITION IS NOT RELATED TO WEATHER (HAPPENED IN WINTER, SPRING AND SUMMER). THE ECU TROUBLE CODE POINTS TO A SOLENOID CONTROLLING THE AWD SYSTEM ON THE CAR. I HAVE TAKEN THE CAR TO THE DEALER MANY TIMES. ALL THE RECALLS HAVE BEEN RESOLVED, INCLUDING A FEW ECU RECALLS AS I UNDERSTAND. THE DEALER REFUSED TO CHANGE THE POSSIBLE FAULTY SOLENOID SINCE EVERY TIME THEY TESTED THE CAR, THE PART WAS FUNCTIONING PROPERLY. THE CAR IS BRAND NEW (3200 MILES AS OF AUGUST 13TH). I HAVE LEFT THE CAR AT THE DEALER FOR OVER 2 WEEKS AND DROVE A LOANER. AT WHAT POINT IN TIME CAN I CONTACT INFINITI AND ASK THEM TO REPLACE THE CAR SINCE THEY DON'T SEEM TO WANT TO FIX IT. PERHAPS THIS IS AN ISSUE THAT OTHER HAVE AND WE CAN FORCE INFINITI TO INVESTIGATE THIS FURTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Infiniti Q50