Infiniti JX35 Complaints

281 consumer complaints on file.

#11182784February 27, 2019
VISIBILITY/WIPER
CLIPS IN VISOR BROKE LEAVING THE VISOR HANGING OBSTRUCTING THE DRIVERS VIEW - VERY DANGEROUS SITUATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181773February 22, 2019
AIR BAGS
PASSENGER AIR BAG SENSOR REMAINS ILLUMINATED WITH OR WITH OUT A PASSENGER IN THE PASSENGER SIDE SEAT. BAD SENSOR WITH THAT MAKE MODEL AND YEAR. THE SENSOR TURNED ON VERY SOON AFTER PURCHASING THIS VEHICLE FROM DRIVERS MART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171367January 22, 2019
WHEELS
DRIVING UNDER 20 MPH ON DIVIDED STREET APPROACHING A BRIDGE OVER A SMALL WATERWAY. SUDDENLY FELT LEFT FRONT END GO DOWN AND SWERVE TO LEFT INTO CONCRETE BRIDGE RAILING. APPEARS THAT LEFT FRONT WHEEL ASSEMBLY CAME APART FROM DRIVE SHAFT. POLICE OFFICERS COMMENTED THAT LOOKS LIKE U-JOINT SEPARATED. *DSY *DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11165537January 6, 2019
POWER TRAIN
CAR WILL SHUDDER AND NOT SHIFT IN OR OUT OF GEAR. THIS HAPPENS ON NUMEROUS OCCASIONS AND HAS BEEN A SAFETY ISSUE. ESPECIALLY WITH MY CHILDREN IN THE CAR. INFINITI HAS REFUSED TO ACKNOWLEDGE THE PROBLEM AND WILL NOT FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163552December 26, 2018
POWER TRAIN
ON DECEMBER 17, 2018 THE CAR WAS VERY SLOW TO GET INTO GEAR WHEN TURNING LEFT. AFTER PICKING UP MY SON FROM SCHOOL, WE HEADED HOME AND AS WE WERE DRIVING UP THE HILL THE CAR WOULD NO LONGER GO INTO GEAR TO GO UP THE HILL AND I PUT THE BRAKE ON. THE CAR WOULD START TO GO BACKWARDS IN DRIVE. AT THAT TIME, I TURNED THE ENGINE BACK ON AND OFF IN AN ATTEMPT TO DRIVE THE CAR UP AND THE CAR CONTINUED TO GO BACKWARDS. I THEN PUT THE CAR INTO REAR DRIVE AND BACKED THE CAR BACK DOWN INTO A SAFE PARKING SPOT. I CALLED THE TOW TRUCK AND HAD THE CAR TOWED TO AUTONATION INFINITI IN TUSTIN. I WAS TOLD BY THE SERVICE MANAGER FRANCISCO GUTIERREZ THAT MY TRANSMISSION NEEDED TO BE REPLACED AND THAT THE TRANSMISSION FLUID WAS LOW AND BURNED AND NO LONGER HAD ANY TRANSMISSION FLUID. I DID NOT SEE ANY OIL LEAKS IN MY DRIVE WAY TO INDICATE A LEAK AND I TOOK MY CAR INTO INFINITI AUTONATION FIVE TIME THIS YEAR WHERE A MULTIPOINT INSPECTION WAS PERFORMED AND I WAS NOT GIVEN ANY INDICATION THAT THE TRANSMISSION FLUID WAS LOW. I BELIEVE THIS IS THE SAME JX 35 TRANSMISSION ISSUE THAT HAS ALREADY BEEN REPORTED TO NHSTA AND IS ALSO CURRENTLY UNDER A CLASS ACTION LAWSUIT: BATISTA, ET AL. V. NISSAN NORTH AMERICA, INC., CAUSE NO. 14-CV-24728 DISTRICT COURT SOUTHERN DISTRICT COURT OF FLORIDA PER NHSTA - COMMUNICATION NUMBER: ITB15-010C, DATE: 2017-04-24 CATEGORY: 100000 POWER TRAIN SUMMARY: INFINITI; PROCEDURE TO CLEAN CVT TRANSMISSION FLUID COOLERS THIS BULLETIN HAS BEEN AMENDED. THE APPLIED VEHICLES SECTION HAS BEEN REVISED. PLEASE DISCARD PREVIOUS VERSIONS OF THIS BULLETIN. MY TRANSMISSION IS DEAD AND NEEDS A FULL REPLACEMENT PER INFINITI AND I HAD NO INDICATORS THAT WERE IDENTIFIED AND I WAS NOT NOTIFIED BY THE DEALER IN ORDER TO REPAIR THE ISSUE BEFORE MY TRANSMISSION WAS DAMAGED AND NOT REPAIRABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162328December 18, 2018
AIR BAGS
AIR BAGS: OCCUPANT SENSOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153307November 23, 2018
STRUCTURE:BODY, SERVICE BRAKES, WHEELS
I AM WRITING YOU NOW IT IS BECAUSE AT THIS POINT DRIVING MY 2013 INFINITY JX35 FOR THE SECOND TIME HAD PUT MY LIFE ON THE LINE. I WAS DRIVING ON 75 NORTH ON WESDNESDAY NOVEMBER 21, 2018 AROUND 4:30PM AND SUDDENLY, THE FRONT RIGHT TIRE OF MY CAR JUST CAME OFF CAUSING DAMAGE TO OTHER DRIVERS CAR. I ALWAYS SERVICE MY CAR AT INFINITY, DO ALL THE RECOMMENDED SERVICES ON THE CAR AND STILL CANNOT FEEL SAFE DRIVING THAT CAR. I HAD A BRAKE SERVICE DONE ON MY CAR ON MY LAST OIL CHANGE WHICH HOWEVER IS NOW SHOWING THAT THE TIRES WERE NOT SCREWED PROPERLY ALL THE WAY. I AM SERIOUSLY DISAPPOINTED AND EVEN SCARE OF PUTTING MY FAMILY BACK IN THAT CAR. THE FIRST TIME THIS HAPPENED, INFINITY DECLINED ALL RESPONSIBILITY STATED THAT IT LOOKED LIKE THE CAR HAD BEEN IN AN ACCIDENT WHICH WAS NOT TRUE BECAUSE IT HIT THE SIDEWALK WHEN THE WHEEL STARTED SHAKING AND BOUNCED THE CAR. THE FIRST TIME RIGHT AFTER WE PURCHASED THE CAR, THE WHEEL STARTED SHAKING IN THE MIDDLE OF THE ROAD AND BOUNCED THE CAR TO THE NEAREST SIDE WALK. THIS TIME, THE TIRE JUST RAN OFF OF THE CAR IN A MIDDLE OF THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141269October 18, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING 40 MPH, THE VEHICLE SHUDDERED AND LOST POWER WHILE SHIFTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GREGORY INFINITI (1121 S MILWAUKEE AVE, LIBERTYVILLE, IL 60048, (847) 362-9200), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. ADDITIONALLY, THE VEHICLE WAS TAKEN TO FIELDS INFINTI GLENCOE (2100 W FRONTAGE RD, GLENCOE, IL 60022, (847) 998-5200) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 33280115. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140736October 16, 2018
ENGINE, POWER TRAIN
AT 106,000 MILES, OUR 2013 JX 35 WAS DIAGNOSED WITH TRANSMISSION FAILURE BY THE DEALER AND A PRIVATE CAR REPAIR SHOP. FOUND THAT THERE IS A SERVICE CAMPAIGN DATED 4/18 ADDRESSING THIS ISSUE FOR 2013 JX35 VEHICLES. OURS MEETS ALL REQUIREMENTS EXCEPT FOR VIN. WE BELIEVE OUR VIN IS ONE OF THE AFFECTED VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139145October 9, 2018
POWER TRAIN, EXTERIOR LIGHTING
WHILE DRIVING MY VEHICLE ON CITY STREET I NOTICE THAT MY CAR SEEMED POWERLESS WHEN I PRESSED ON THE GAS PEDEL ALSO STARTED TO SHUDDER AN VIBRATE. ALSO NOTICE THAT MY HEADLIGHT WAS STARTING TO OBTAIN MOISTURE IN THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133108October 3, 2018
STRUCTURE:BODY
HOOD LATCH DOES NOT STAY LOCKED. THE HOOD POPS OPEN WHICH CAN CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128786September 11, 2018
AIR BAGS
I RECEIVED RECALL LETTER BUT LOST IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127997September 7, 2018
POWER TRAIN
DRIVING DOWN THE ROAD AND CAR STARTED SHAKING REALLY BAD AND THEN STOPPED ACCELERATING. IT STILL RAN JUST WOULDNT' GO FORWARD OR REVERSE. DEALER SAID PROBABLY VALVES ON TRANSMISSION NEED TO BE REPLACED WHICH WOULD COST $5960 AS MY CAR IS BEYOND THE WARRANTY AT 110,000 MILES. I WAS ALSO TOLD THAT THAT MAY NOT FIX THE PROBLEM ,BUT THAT WAS NEEDED TO BE DONE TO START THE DIAGNOSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121877August 23, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SUN VISORS FRACTURED. THE CONTACT STATED THAT THE SUN VISORS WERE UNABLE TO RETRACT AND WERE UNSAFE WHILE DRIVING. ON SEVERAL OCCASIONS, THE CONTACT STRUCK HIS HEAD ON THE SUN VISOR WHILE ATTEMPTING TO EXIT THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110868July 11, 2018
SERVICE BRAKES
1. PEDAL INTERMITTENTLY LOSES PRESSURE WHEN SLOW SPEED STOPS. 2. PEDAL GOES CLOSE TO FLOOR AT COMPLETE STOP WITH LIGHT PRESSURE. 3. ON SEVERAL OCCASIONS, IT TRIGGERED THE SEAT BELT RESTRAINTS WHICH WAS SCARY. 4. NOTED "AIR SUCKING" SOUND FROM BRAKE PEDAL. 5. BRAKES WOULD "PUMP BACK" TO NORMAL IF I TOOK MY FOOT OFF BRAKE AND REPRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081588March 27, 2018
POWER TRAIN
PC501 VOLUNTARY SERVICE CAMPAIGN ON THE 2013 JX 35 DOES NOT SHOW MY VIN BUT I AM HAVING THE SAME COMPLAINTS THAT ARE FOUND TO HAVE START THIS ON THE CVT. I NOW HAVE TO SPEND 3500 ON A NEW TRANSMISSION BECAUSE INFINITI DOESN'T FEEL THAT MY 2013 WAS NOT IN THE DATE RANGE. NISSIAN CVT TRANSMISSIONS ARE WORTHLESS LAST ONE I EVER OWN .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061945January 10, 2018
ENGINE
DURING THE WEEK OF DECEMBER 29TH, MY CAR HAD THE SAME SHUDDERING NOISE AS DESCRIBED IN SERVICE BULLETIN: TSB NO. ITB15-012D. THE NOISE COMING FROM THE ENGINE AREA SOUNDED LIKE A BAG THAT WAS BEING ON THE GROUND DURING THOSE FEW DAYS. I BROUGHT MY CAR INTO A LOCAL REPAIR SHOP, THINKING IT WOULD BE BRAKES SINCE THAT HAS BEEN THE ONLY ISSUE WITH THE CAR. HOWEVER, AFTER DRIVING ON THE FREEWAY THERE WAS A LOUD NOISE LIKE SOMETHING DROPPED ON THE GROUND AND MY HUSBAND WAS ABLE TO PULL THE VEHICLE OVER TO THE MIDDLE FORK OF THE ROAD AND THE CAR COMPLETELY CEASED. IT NO LONGER MOVED FORWARD WHILE THE ENGINE STILL RAN. WE HAD IT TOWED BACK TO THE LOCAL REPAIR SHOP, WHICH WAS DIAGNOSED AS A TRANSMISSION ISSUE. THIS WAS EXTREMELY SCARY WHERE THIS WAS A VERY BUSY FREEWAY AND THIS WAS CLEARLY A MECHANICAL DEFECT, SINCE I MOSTLY DRIVE THE CAR LOCALLY TO PICK UP MY FOUR CHILDREN. THIS SHOULD BE A RECALL RATHER THAN A SERVICE BULLETIN, WHICH ALMOST TOOK OUR LIFE WITH THIS MECHANICAL DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058588January 4, 2018
AIR BAGS
2ND PASSENGER AIRBAG LIGHT IS ALWAYS ON. NO FRONT PASSENGER AIRBAG PROTECTION. HAD A RECALL R1606 DONE, BUT TROUBLE CAME RIGHT BACK. APPEARS THERE IS ANOTHER RECALL PC217 FOR MORE EXTENSIVE REPAIRS BUT INFINITI SAYS MY VIN NOT INCLUDED. IT SURE APPEARS IT SHOULD BE INCLUDED, EXACT TROUBLES. THIS APPEARS TO BE A HUGE NISSAN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057444December 29, 2017
POWER TRAIN
IN SEPTEMBER OF 2016, MY CAR EXHIBITED A SHUDDERING MOTION WHEN DRIVING. IT WAS FOUND TO BE A FAULTY TRANSMISSION AND WAS REPLACED AT ~ 85,000 MILES. IT WAS PASSED THE WARRANTY PERIOD AND WAS PAID OUT OF POCKET. APPROXIMATELY, ONE MONTH AGO MY WIFE EXPERIENCED THE SAME PROBLEM AND WAS TOWED TO A LOCAL NISSAN DEALERSHIP. I EXPLAINED THE TRANSMISSION HISTORY TO THE NISSAN SERVICE TECH AND THAT IT FELT THE SAME AS WHEN THE TRANSMISSION FAILED BEFORE.THEY WERE UNABLE TO DUPLICATE THE PROBLEM. I TOOK THE CAR HOME. ON 12/2, THE PROBLEM AGAIN HAPPENED. I BROUGHT IT BACK TO THE NISSAN DEALER WHO DIAGNOSED A TRANSMISSION PROBLEM. THEY ADVISED I SHOULD RETURN TO THE INFINITI DEALERSHIP AS THEY REPLACED THE TRANSMISSION. IT IS A YEAR OLD WITH ~15,000 MILES ON IT. THE INFINITY SERVICE DEPARTMENT WAS UNABLE TO DETECT THE TRANSMISSION CODE BUT SAID IT WAS DUE TO AN ENGINE CYLINDER MISFIRE. THE PROCEEDED TO CHANGE THE PLUGS, THE DRIVE BELT AND CLEAN THE FUEL INJECTION SYSTEM. UPON PICKING UP THE VEHICLE, I STARTED THE CAR AND IT IMMEDIATELY BEGAN BUCKING/ MISFIRING. THE ENGINE LIGHT CAME ON. I WENT BACK INSIDE THE SERVICE DEPARTMENT. THEY DOVE WITH ME AROUND THE LOT AND WITNESSED THE MISFIRING. THE CAR IS STILL IN THE SHOP. INFINITY SAID THERE WASN'T A TRANSMISSION PROBLEM ALTHOUGH THE NISSAN SERVICEMAN STATED THE CODE SHOULD STILL BE IN THE CARS SYSTEM. I FOUND SEVERAL COMPLAINTS ONLINE CONCERNING FAULTY TRANSMISSIONS AND WAS WONDERING WHAT OTHERS HAVE EXPERIENCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055173December 18, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING THE CAR (AFTER FEW MINUTES AFTER ENGINE START), THE ENTIRE INSTRUMENT PANEL CLUSTER (DASHBOARD) WENT DEAD - NO PANEL LIGHTS, NONE OF THE GAUGES - TEMPERATURE, FUEL, RPM, SPEEDOMETER, ETC. ON THE INSTRUMENT CLUSTER WERE WORKING. THE CAR RAN NORMALLY - ACCELERATION, BRAKING, WITH ALL THE LIGHTS (HEADLIGHT, TURNING LIGHTS, ETC.) WORKING - BUT THERE WAS NO INDICATION TO THE DRIVER OF THESE COMMANDS, FROM THE INSTRUMENT DASHBOARD / CLUSTER PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Infiniti JX35