Infiniti JX35 Complaints

281 consumer complaints on file.

#11256552September 18, 2019
POWER TRAIN
I'VE OWNED THE JX35 SINCE BUYING IT NEW IN 2013. AT 92K+ WAS TOLD BY THE DEALER'S SERVICE DEPARTMENT THAT THE TRANSMISSION HAS FAILED, HOWEVER MY VIN ISN'T PART OF THE SELECT VEHICLES RECALLED FOR REPAIR. SO VERY DISAPPOINTING, AS I LOVE THIS CAR AND IT WILL COST MORE TO REPAIR IT THAN IT IS WORTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256202September 17, 2019
UNKNOWN OR OTHER
I PURCHASED A USED 2013 INFINITI JX35 IN AUG OF 2017. WE HAVE LIKED THE CAR AND HAD NO ISSUES. THIS WEEKEND, WHILE DRIVING MY WIFE AND 3 GIRLS ON THE HIGHWAY, WHEN I WENT TO ACCELERATE, THE CAR WOULD NOT SHIFT GEARS AND WOULD NOT INCREASE IN SPEED. BOTH MY WIFE AND I REALIZED SOMETHING WAS NOT RIGHT, AS THE RPM'S INCREASED, BUT THE VEHICLE DID NOT INCREASE IN SPEED. FURTHER I STRUGGLED TO GET UP A HILL AND ALMOST HAD TO PULL TO THE SIDE TO PREVENT FROM GOING BACKWARDS. I TOOK IT TO A MECHANIC AND WAS TOLD THAT IT HAS A FAILED TRANSMISSION. NOW, I WENT TO THE INFINITI DEALERSHIP AND FOUND THAT ONE MONTH PRIOR TO MY PURCHASE, THE ORIGINAL TRANSMISSION WAS REPLACED AT 43,000 MILES. NOW, 2 YEARS LATER AT 102,000 MILES, THE SECOND TRANSMISSION HAS FAILED AGAIN!!!!! TWO TRANSMISSIONS IN UNDER 103,000 MILES, AND INFINITY IS NOT WILLING TO DO ANYTHING TO HELP OUT. I EVEN OFFERED, TO PAY FOR THE LABOR IF THEY WOULD PAY FOR THE PARTS, AND THEY WERE STILL UNWILLING. WORST CONSUMER EXPERIENCE OF MY LIFE. AS I'VE RESEARCHED THIS, I HAVE FOUND THAT THE INFINITI JX35 HAS A NUMBER OF TRANSMISSION ISSUES, AND MY VEHICLE HAS 2 FAILED TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252549August 31, 2019
POWER TRAIN
OUR 2013 JX35 HAS A CVT TRANSMISSION MALFUNCTION WHICH IS CAUSING A HESITATION WHEN SHIFTING GEARS FROM PARK INTO REVERSE. WHEN FIRST PLACED IN SERVICE THE DEALERSHIP STATED THEY WERE NOT ABLE TO DUPLICATE THE ISSUE. NOW 1 YR LATER THE DEALERSHIP IS ABLE TO DUPLICATE THIS ISSUE, BUT WAS INFORMED BY THE DEALERSHIP THAT THIS ISSUE CANNOT BE COVERED BY OUR WARRANTY AT THIS TIME, DUE TO HAVING NO ERROR CODES. HOWEVER, FROM ONLINE REPORTS THIS IS A CLASSIC WARNING SIGN IN ISSUES WITH CVT TRANSMISSIONS MALFUNCTIONING. THIS SHOULD BE COVERED AS OTHER CVT TRANSMISSIONS ALREADY COVERED BY NISSAN AND INFINITI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251893August 27, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I CHANGED THE BATTERY AND REPLACED THE BATTERY POSTS ALSO AND MY BATTERY KEEPS DYING UNFORTUNATELY I DON'T HAVE THE MONEY TO PAY INFINITI JUST TO CHECK AND SEE IF IT'S SOMETHING ELECTRICAL. THE PLACE WHERE I BOUGHT MY BATTERY FROM TESTED MY BATTERY AFTER ALL I DID BUY IT NEW AND IT'S GOOD SO THE GUY SAID IT HAS TO BE SOMETHING ELECTRICAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246154August 24, 2019
POWER TRAIN
CAR SHUDDERING, NO POWER AFTER PRESSING ACCELERATOR, NO GEARS ENGAGING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245157August 20, 2019
POWER TRAIN
I'M EXPERIENCING TRANSMISSION ISSUES THAT CAUSE THE VEHICLE TO SHUDDER AND HESITATE WITHOUT MOVING. I HAD IT INSPECTED BY THE INFINITY OF PORTLAND DEALER ON 8/17/19 AND THEY CONFIRMED THE TRANSMISSION NEEDS TO BE REPLACED. I SPOKE WITH INFINITY ON 8/20/19 AND THEY STATED MY SPECIFIC CAR WASN'T COVERED UNDER THE PAST TRANSMISSION RECALL / SERVICE BULLETINS. MY VEHICLE IS UNSAFE AND SHOULD BE COVERED AS THIS YEAR AND MODEL OF CAR HAS HAD NUMEROUS TRANSMISSION ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242643August 8, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE WAITING FOR TRAFFIC TO MOVE, ANOTHER VEHICLE DRIVING AT APPROXIMATELY 80 MPH REAR ENDED THE VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THE POLICE WAS PRESENT AT THE SCENE AND POLICE REPORT WAS FILED. NO INJURIES WERE REPORTED AT THE SCENE. THE VEHICLE WAS TOWED TO AN IMPOUND LOT THEN PICKED UP BY THE INSURANCE AND LABELED AS DESTROYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *BF *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11241735August 5, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE AIR BAG OFF WARNING INDICATOR ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE CONTACT CALLED PEPE INFINITI (LOCATED AT 300 CENTRAL AVE, WHITE PLAINS, NY 10606, (914) 750-4117) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 77,000. *TR 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240378July 29, 2019
SERVICE BRAKES
1. PEDAL INTERMITTENTLY LOSES PRESSURE WHEN SLOW SPEED STOPS. 2. PEDAL GOES CLOSE TO FLOOR AT COMPLETE STOP WITH LIGHT PRESSURE. 3. NOTED "AIR SUCKING" OR CREAKING SOUND FROM BRAKE PEDAL UPON RELEASE 4. BRAKES WOULD "PUMP BACK" TO NORMAL IF I TOOK MY FOOT OFF BRAKE AND REPRESSED MENTIONED TO INFINITI DEALERSHIP TWICE WHEN BROUGHT IT FOR SERVICE AND THEY FOUND NOTHING WRONG. INFINITI FORUMS DESCRIBE EXACT SITUATION WITH ABS ACTUATOR ISSUE. HTTPS://WWW.INFINITIQX60.ORG/FORUM/2013-QX60-GENERAL-DISCUSSION-FORUM/80929-VERY-SOFT-BRAKES-INTERMITTENTLY.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233139July 18, 2019
EXTERIOR LIGHTING
MOISTURE PENETRATED INTO PASSENGER SIDE HEADLIGHT AND THE HEADLIGHTS GET KNOCKED OUT. IT IS AN ISSUE WITH SEAL. THESE LIGHTS ARE TO BE SEALED AS IT IS OUTSIDE THE BODY. MY OPINION INIFINITI SHOULD HAVE A RECALL ON THIS TYPE OF FAILURE TO A HEAD LIGHT AS MANY MORE CAR OWNER HAVING SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229280July 3, 2019
EXTERIOR LIGHTING
I WAS IN FOR AN ISSUE WITH MY PASSENGER HEADLIGHT LESS THAN A YEAR AGO. I WAS TOLD THAT IT WAS DUE TO WATER GETTING INTO MY ASSEMBLY, AND IT WASN'T AN INFINITI DEFECT. I AM NOT SURE HOW THAT IS POSSIBLE SINCE HEADLIGHTS ARE TO BE DESIGNED TO BE OUTSIDE OF THE CAR 100% OF THE TIME. NOW MY DRIVERSIDE HEADLIGHT HAS FAILED, AND I DO NOT BELIEVE I SHOULD HAVE TO PAY FOR THE SAME REPAIR ON THE OTHER LIGHT. A DEAD HEADLIGHT WILL NOT PASS INSPECTION. BOTH HEADLIGHTS GO DEAD FROM WATER AND ITS MY FAULT? SOUNDS VERY ODD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222360June 25, 2019
POWER TRAIN
EXPERIENCING EXTREME SHUDDERING, AND ACCELERATION ISSUES. APPARENTLY IS A VERY COMMON PROBLEM. CAN'T ACCELERATE WHEN MERGING INTO TRAFFIC, SAFETY ISSUE. THE WARRANTY WAS EXTENDED FOR 2013 JX35, BUT APPARENTLY NOT MINE. WHY AREN'T ALL VEHICLES FROM THIS MODEL YEAR COVERED?!? AFRAID TO REPLACE AND HAVE THE SAME THING HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217466June 3, 2019
SERVICE BRAKES
MY CAR HAS INTERMITTENT BRAKING ISSUES, I TOOK THE CAR TO THE DEALER WHILE STILL IN WARRANTY , THEY DROVE IT FOR A WEEK AND IT SEEMED FINE. THE BRAKES WILL INTERMITTENTLY GO ALL THE WAY TO THE FLOOR AND MY CAR WILL NOT STOP, IT HAS CAUSED SEVERAL NEAR ACCIDENTS. THE BRAKES CAN BE PUMPED A FEW TIMES AND IT WILL TYPICALLY RECOVER ONLY TO HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196926April 17, 2019
POWER TRAIN, STEERING, UNKNOWN OR OTHER
WHEN TURNING THE RUBBER, STRANGE SOUND IS HEARD IN THE FRONT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195993April 13, 2019
POWER TRAIN
MANY CARS WITH CVT TRANSMISSIONS HAVE EXPERIENCED FAILURES MUCH MORE SO THAN GEARED TRANSMISSIONS. MINE IS A JX35. INFINITI HAS EXTENDED THE WARRANTY ON SOME OF THEM BUT NOT MINE. WHY? I AM 81 OLD, OUT OF WARRANTY AND SCARED. WHAT IS THE PROBLEM WITH CVT TRANSMISSIONS AND WHY ISN'T MINE CONSIDERED A PROBLEM? THE DEALER AND INFINITI CONSUMER AFFAIRS CLAIM THEY DON'T KNOW. WHO CAN I CONTACT TO FIND WHETHER I SHOULD KEEP THE CAR OR DUMP IT? NOTHING HAS HAPPENED TO MY CAR YET BUT IF SOMETHING WILL PROBABLY HAPPEN, I NEED TO KNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196004April 13, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
CAR SHUDDERS AND STALLS WHEN IS COMING TO A STOP OR SLOWING DOWN AND TRYING TO ACCELERATE WILL STALL AND SKIP RPMS I'VE SEEN MANY COMPLAINTS ABOUT THE SAME THING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195399April 10, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE APPROACHING A STOP IN TRAFFIC, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT IT WOULD NOT MOVE FORWARD OR IN REVERSE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AFTER APPROXIMATELY TWO MONTHS OF BEING PARKED, THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT A FUEL SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189991March 19, 2019
POWER TRAIN
INFINITI JX35 2013 HAD TRANSMISSION ISSUES AND A RECALL AT 45000 MILES. DEALERSHIP CLAIMS TO HAVE FIXED THE PROBLEM AND EXTENDED WARRANTY. IMMEDIATELY AFTER WARRANTY RUNS OUT THE TRANSMISSION BEGINS TO HAVE A PROBLEM AGAIN. THIS IS A SIGNIFICANT SAFETY ISSUE AS IT MOST OFTEN OCCURS WHEN TRYING TO ACCELERATE AND THE RISK IS HIGH OF BEING HIT BY A VEHICLE BEHIND ME AS I CAN NOT ACCELERATE OR HIT HEAD ON AS I TRY AND TURN AT AN INTERSECTION. IT HAPPENS DURING CITY DRIVING AS WELL AS ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183418March 1, 2019
ENGINE, POWER TRAIN
I HAVE COMPLETE TRANSMISSION FAILURE ON MY JX35 INFINITY, AND THE VIN NUMBER IS NOT LISTED. NISSAN AND INFINITY ARE AWARE OF THIS ISSUE, BUT IN MY OPINION, IS NOT COVERING ADDITIONAL VEHICLES TO SAVE MONEY. I HAD THE VEHICLE IN THE SHOP MORE THAN 3 TIMES AFTER PURCHASING IT USED FROM INFINITY IN 2015 WITHIN 3 MONTHS TIME. APPARENTLY, THIS WAS JUST THE BEGINNING OF THE ISSUE WHICH I AM NOW LEFT WITH. THE RECALL NEEDS TO BE EXTENDED TO COVER ADDITIONAL VIN NUMBERS THAT ARE NOT LISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183237February 28, 2019
POWER TRAIN, UNKNOWN OR OTHER
WITHOUT WARNING OR ANY ALERTS MY JX35 WENT INTO CATESTROPHIC TRANSMISSION FAILURE. WITH LESS THAN 90,000 MILES AND FREQUENT MAINTENANCE THIS FAILURE IS COMPLETELY NEGLIGENT ON THE PART OF INFINITI. THERE IS A RECALL ON THE 2013 JX35 REGARDING THE TRANSMISSION, WHICH MATCHES THE FAILURE IN MY VEHICLE BUT THE VIN NUMBER DOES NOT MATCH. IN MY OPINION, INFINITI/NISSAN HAS HAD RECURRING NEGLIGENCE BY UTILIZING CVT TECHNOLOGY WITHOUT PROTECTING CONSUMERS. INFINITI IS A LUXURY BRAND THAT CONSUMERS ARE WILLING TO SPEND MORE IN ORDER TO GAIN A RELIABLE VEHICLE. INFINITI IS LETTING DOWN THEIR CONSUMERS, I WILL NEVER BUY A NISSAN/INFINITI AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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