Infiniti JX35 Complaints

281 consumer complaints on file.

#10895862August 15, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING 55 MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REAPIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887981July 23, 2016
ENGINE, POWER TRAIN
WAS ACCELERATING AFTER MAKING A TURN, CAR REFUSED TO ACCELERATE. ACTUAL SPEED OF CAR ~15MPH ODOMETER REPORTED 40MPH, 5 SECONDS LATER ODOMETER JUMPED FROM 40MPH - 60MPH CAR IS GOING ABOUT ~30MPH. THE CAR IS MAKING EXTREMELY LOUD TRANSMISSION NOISES BUT NOT ACCELERATING THE GAS PEDAL IS TO THE FLOOR. THIS IS AN ONGOING ISSUE WITH THE CAR REFUSING TO ACCELERATE INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885000July 15, 2016
AIR BAGS
THE PASSENGER SIDE AIRBAG SEAT SENSORS ARE CALIBRATED WRONG. IT DOES NOT RECOGNIZE MY 105 POUND WIFE AS A PERSON, AND THEREFORE TURNS THE AIRBAG OFF. I RAISED THIS ISSUE WITH INFINITI AT LEAST 3 YEARS AGO, AND THEY TOLD ME THAT SHE MUST JUST BE SITTING ON THE SEAT WRONG. WELL, JUST ABOUT A MONTH AGO, THEY FINALLY ISSUED A RECALL. WE TOOK THE CAR IN TODAY TO GET IT FIXED, AND THEY TOLD US THE FIX WOULDN'T BE READY UNTIL SEPTEMBER. MEANWHILE, MY WIFE IS PREGNANT AND HAS NO AIRBAG IN THE PASSENGER SIDE OF THE VEHICLE. INFINITI NEEDS TO GET A RECALL FIX READY IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874813June 17, 2016
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHILE CAR WAS IN MOTION, FULL DASHBOARD INSTRUMENT PANEL STOPPED WORKING. NO TURN SIGNAL INDICATORS, NO SPEEDOMETER, NO FUEL GAUGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871297May 27, 2016
AIR BAGS
AFTER SERVICING, AS IN RECALL. IN APRIL 2016 FOR AIRBAG LIGHT COMING ON WITH FULL WEIGHT PERSON IN PASSENGER SEAT, THE PROBLEM STILL EXISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817613January 4, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE MAKING A TURN, THE VEHICLE LOST POWER WITHOUT WARNING. THE CONTACT STATED THAT ON ANOTHER OCCASION, THE FAILURE OCCURRED AFTER THE VEHICLE WAS STOPPED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT ALSO STATED THAT REAR PASSENGER SIDE WINDOW MOTOR, BOTH MASTER SWITCHES ON THE FRONT AND REAR DRIVER AND PASSENGER SIDES WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785940October 26, 2015
UNKNOWN OR OTHER
WHILE DRIVING ON HWY 49 SOUTH OF JACKSON, MS, WITH NO VEHICLES IN FRONT OF HER AND NOTHING OVERHEAD, THE SUNROOF OF MY WIFE'S CAR EXPLODED WITH A LOUD BANG, CAUSING A REPAIR BILL OF OVER $1200.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783776October 20, 2015
AIR BAGS
VEHICLE CONTINUES TO HAVE ISSUES WITH THE PASSENGER AIRBAG LIGHT COMING ON, DESPITE THE PASSENGER SEAT BEING OCCUPIED BY ADULT PASSENGER. DEALERSHIP AND INFINITI TECH HAVE BEEN SHOWN VIDEOS, YET THEY REPEATEDLY SAY "CAN'T DUPLICATE THE PROBLEM". WE HAVE ASKED FOR A BUY BACK, AND HAVE BEEN DENIED (TWICE). CONSUMER AFFAIRS WILL PROVIDE NO EXPLANATION, BUT REPEATEDLY SAYS IT IS WORKING AS DESIGNED. THE BOTTOM LINE IS THIS... INFINITI DOES NOT CARE! AS WITH OTHERS ON HERE, THEY HAVE TOLD US TO MAKE SURE WE READ THE MANUAL ON HOW TO "PROPERLY SIT IN THE SEAT" AND IF IT DOESN'T WORK TURN THE VEHICLE OFF AND ON TO "RECALIBRATE". REALLY? $40,000+ VEHICLE AND YOU HAVE TO SIT ON THE SIDE OF THE ROAD AND TURN IT ON AND OFF MULTIPLE TIMES JUST TO GET IT TO WORK THE WAY IT SHOULD? THEY ALSO TOLD US THAT YOU CAN'T HAVE ANYTHING IN THE SEATBACK POCKET (THEN WHY HAVE A SEATBACK POCKET?). REGARDLESS, WE HAVE TAKEN THE VEHICLE IN AT LEAST 10 TIMES NOW AND HAVE DONE EXACTLY WHAT THEY HAVE TOLD US TO DO AND IT STILL DOES NOT WORK PROPERLY. UNFORTUNATELY, IT LOOKS LIKE THE ONLY WAY THEY WILL DO ANYTHING IS WHEN SOMEONE IS KILLED BECAUSE THEIR SYSTEM DID NOT FUNCTION PROPERLY. NHTSA, PLEASE DO SOMETHING! THIS IS NOT RIGHT AND THEY AREN'T LISTENING. MY DEALERSHIP TOLD ME THE REASON THEY WON'T DO A BUYBACK IS BECAUSE THIS IS A "KNOWN" ISSUE AND THERE WOULD BE TOO MANY TO BUY BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782289October 15, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING APPROXIMATELY 10 MPH, THE ENTIRE INSTRUMENT PANEL FAILED TO FUNCTION. IN ADDITION, THE ODOMETER, THE FUEL GAUGE, AND THE TACHOMETER BECAME INOPERATIVE. THE FAILURE OCCURRED AT ANY SPEED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761398September 3, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE AN ADULT PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. ..UPDATED 10/19/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748077August 12, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING AT 40 MPH, THE PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIRED THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724696June 11, 2015
UNKNOWN OR OTHER
ABOUT 11/05/2014, I BEGAN GETTING A FLASHING LIGHT, RED ALTERNATING WITH WHITE - WITH A TRIANGLE IN THE MIDDLE WHICH HAS AN ICON OF A VEHICLE IN THE CENTER - IN MY DRIVER INFORMATION SCREEN. IT IS APPROX 3" LONG X 1" HIGH. IT IS ACCOMPANIED BY AN INSISTENT AUDIO BEEP. IT IS IN THE PLACE ON THIS SCREEN WHERE I GET AN SMALL YELLOW/ORANGE ICON OF A CAR WHEN I AM APPROACHING A CAR (STATIONARY OR MOVING SLOWER,) QUICKER THAN MY VEHICLE THINKS I SHOULD. THIS LIGHT DOES NOT APPEAR IN MY MANUAL.THIS SIGNAL APPEARS RANDOMLY AND WITH NO VEHICLE IN FRONT AND OFTEN ON A STRAIGHT SECTION OF ROAD WITH NO TRAFFIC. IT HAPPENS DAY/NIGHT, ANY WEATHER, ANY SPEED AND ON HIGHWAY AND RESIDENTIAL ROADS. I BELIEVE IT IS TRYING TO WARN ME OF AN IMPENDING COLLISION AND I FEAR IT WILL EITHER SLOW OR STOP MY VEHICLE WHEN COMPLETELY INAPPROPRIATE. MY VEHICLE HAS COLLISION AVOIDANCE AND ALL SORTS OF OTHER TECHNOLOGY. I HAVE BEEN WORKING WITH MY DEALER (AUTOPLACE INFINITI AND THEN INFINITI OF WILLIAMSVILLE WHEN WESTHERR TOOK OVER THE DEALERSHIP) SINCE 12/09/14. IT HAS BEEN IN FOR SERVICE MANY TIMES TRYING TO GET TO THE ROOT OF THE ISSUE. AT FIRST I WAS TOLD THE PROBLEM DOESN'T EXIST AND THE LIGHT DOESN'T EXIST. I HAVE ALSO WORKED WITH INFINITIUSA CUSTOMER CARE (CASE # 17650302) AND WAS TOLD THE ENGINEERS SAY THE LIGHT DOESN'T EXIST. A RECENT DRIVE WITH AN INFINITI EAST SPECIAL TECH (PETE) VERIFIED THE LIGHT AND AUDIO SIGNAL. HIS CONCLUSION WAS THAT IT WAS OPERATING NORMALLY EVEN THOUGH I TOLD HIM, THE REGULAR SERVE TECH AND GENERAL MANAGER ABOUT TWO RECENT INCIDENTS WHERE THE CAR TRIED TO RAPIDLY SLOW ME DOWN ON THE HIGHWAY WITH NO VEHICLE IN FRONT OR OTHER DANGEROUS SITUATION. LUCKILY, THERE WAS NO TRAFFIC AT THE TIME AND I WAS ABLE TO "FLOOR IT" TO GET BACK UP TO HIGHWAY SPEED BEFORE AN ACCIDENT OCCURRED. WHAT ARE MY OPTIONS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723199June 3, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE HESITATED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HEARD AN ABNORMAL SOUND ONCE THE BRAKES WERE APPLIED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 13V445000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717239May 19, 2015
ELECTRICAL SYSTEM
MY 2013 JX35 AUTOMATIC TRUNK RELEASE IS NOT WORKING PROPERLY. WHEN I INITIATE THE BUTTON TO OPEN THE TRUNK IT OPENS COMPLETELY AND IMMEDIATELY STARTS TO CLOSE EVEN IF SOMEONE IS IN THE TRUNK AREA WHICH ITS SUPPOSE TO REBOUND. I HAVE TO PHYSICALLY STOP THE TRUNK FROM CLOSING ON ME AND THIS IS NOT AN EASY TASK SINCE THE HYDRAULICS AND WEIGHT OF THE TRUNK IS HEAVY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712543April 23, 2015
AIR BAGS
WITH FULL SIZE PASSENGER IN THE PASSENGER SEAT, THE AIRBAG WARNING LIGHT IS ON EVEN AFTER RAISING OFF THE SEAT AND RELOCATING IN THE SEAT. IF ENGINE IS RESTARTED THE LIGHT GOES OFF. THREE ATTEMPTS BY THE DEALER TO REMEDY WITH NO RESULTS. THIS LIGHT WAS EVEN LIT AS I PICKED UP VEHICLE WHEN RECALL WAS PERFORMED, WHICH WAS THE SECOND ATTEMPT TO REMEDY. TODAY WAS THE THIRD ATTEMPT AT WHICH THEY FOUND NO CODES AND NO DEFECTIVE PART, SO NO EFFORT WAS MADE TO REPAIR BUT THE LIGHT WAS ON LAST WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704335April 7, 2015
AIR BAGS
THE PASSENGER SIDE AIRBAG STAYS ON WITH A PASSENGER SEATED SOME TIMES.FACTORY REP SAID AFTER TESTING IT THAT IT IS WORKING AS DESIGNED. IT IS NOT A RELIABLE SYSTEM IT MAY WORK NORMAL FOR TWO OR THREE WEEKS AND THEN STAY ON THREE TIMES IN TWO DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704208April 7, 2015
AIR BAGS, FUEL/PROPULSION SYSTEM
MY INFINITY JX35 HAS HAD MULTIPLE ISSUES IN REGARDS TO THE PASSENGER SIDE AIRBAG SYSTEM AS WELL AS THE FUEL GAGE. I HAVE HAD MY VEHICLE TO THE DEALERSHIP FOR REPAIRS 3 TIMES FOR BOTH ISSUES AND THE ISSUES STILL HAVE NOT BEEN RESOLVED. THE PASSENGER SIDE AIRBAG DOES NOT DETECT MY WIFE WHEN SHE IS IN THE SEAT. INFINITY FIRST TOLD ME IT WAS A RECALL ISSUE AND NOW THEY DON'T KNOW. THE FUEL GAGE MOVES AROUND SPORADICALLY AND DOES NOT GIVE AN ACCURATE MEASURE OF FUEL IN THE CAR. THE DEALERSHIP FIRST REPLACED A SENSOR IN THE FUEL TANK TWICE WHICH DID NOT FIX THE ISSUE, AND THEN THE ENTIRE DASHBOARD SYSTEMS AND STILL IT HAS FAILED TO WORK CORRECTLY. I ATTEMPTED TO GET INFINITY TO REPURCHASE MY VEHICLE BUT WAS DENIED EVEN THOUGH THEY DO NOT HAVE A SOLUTION FOR MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702197March 27, 2015
AIR BAGS
THE AIRBAG SENSOR FOR THE FRONT PASSENGER SEAT IS NOT WORKING WELL OR ACCURATELY. EVEN WITH A PERSON WHO IS 115 LBS AND 5'3" IN THE PASSENGER SEAT, THE SENSOR WILL GO ON AND OFF, NOT COMMITTING TO EITHER ACTIVATING THE AIRBAGS OR NOT. THE SENSOR IS NOT CONSISTENT AND IT IS EXTREMELY CONCERNING THAT PASSENGERS WILL NOT HAVE THE PROTECTION OF AN AIRBAG SHOULD THERE BE AN ACCIDENT. THIS HAS BEEN GOING ON SINCE WE FIRST OWNED THE CAR IN SUMMER OF 2013. WE HAVE BROUGHT IT TO THE ATTENTION OF THE DEALER MULTIPLE TIMES. THEY ASSURE US ALL SOFTWARE IS UP TO DATE FROM THE MANUFACTURER AND NO FURTHER ACTION IS REQUIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695312March 19, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) AND THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE OCCASIONS. THE CONTACT STATED THAT THE AIR BAG LIGHT BEGAN TO ILLUMINATE ON THE INSTRUMENT PANEL AFTER THE RECALL REPAIR WAS MADE. THE DEALER STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED; HOWEVER, ANOTHER MECHANIC INFORMED THE CONTACT THAT THE SEAT CUSHION NEEDED TO BE REPLACED TO CORRECT THE ISSUE. THE CONTACT FELT THAT THE MANUFACTURER DID NOT REPAIR THE VEHICLE ADEQUATELY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691626March 2, 2015
AIR BAGS
THE FRONT PASSENGER " AIRBAG OFF " LIGHT CAME ON WHILE ADULT WEIGHING 140 LBS. WAS SITTING IN FRONT PASSENGER SEAT & STAYED ON WHILE CAR WAS BEING DRIVEN. THIS INCIDENT HAS HAPPENED AT LEAST 15 TIMES. I HAVE OVER 8 VIDEO DOCUMENTS OF THE OCCURRENCE & HAVE TAKEN THE CAR TO THE INFINITI DEALERSHIP AT LEAST 7 TIMES TO ADDRESS THIS ISSUE. THE SERVICE DEPT. HAS PERFORMED OCCUPANCY SENSOR REPROGRAMMING MULTIPLE TIMES, BUT THE ISSUE DID NOT GET RESOLVED. ON 10/31/14, THE INFINITI SERVICE REPLACED THE PASSENGER SIDE SEAT BOTTOM FRAME. THIS DID NOT FIX THE AIRBAG SENSOR PROBLEM. INFINITI CORPORATE SENT AN EVENT MONITOR THAT INFINITI SERVICE INSTALLED ON 12/22/14. ON 1/30/15, INFINITI REMOVED THE EVENT MONITOR & IT WAS SENT TO INFINITI CORPORATE. THEIR RESPONSE WAS THAT IT IS WORKING THE WAY IT SHOULD. EVEN THOUGH A NATIONAL RECALL WAS SENT OUT ON THE ISSUE, INFINITI REFUSES TO DO ANYMORE TO PROPERLY RESOLVE THE SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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