Infiniti JX35 Complaints

281 consumer complaints on file.

#11430847August 28, 2021
POWER TRAIN
I was driving down the road when all of a sudden the car became sluggish in acceleration, especially from a stop. It got to a point when the car was not able to go faster than 35 mph. I have noticed it was dangerous to drive like this, especially with kids in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426447July 26, 2021
POWER TRAIN
Transmission shudders when first acceleration
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421104June 16, 2021
UNKNOWN OR OTHER
When I was driving on the highway the vehicle jerked and been to lose speed without warning. This was very scary. I'm in the vehicle with my family going the speed limit and all of the sudden the speed drops no matter how much you push the gas pedal. We could have lost our lives and lives of others. This is beyond a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418286May 24, 2021
ENGINE
The contact owns a 2013 Infiniti JX35. The contact stated while driving at various speeds, the vehicle inadvertently decelerated with the check engine warning light flashing on the instrument panel. The contact stated that she pulled over and waited for a few minutes before restarting the vehicle to resume normal driving. The contact had taken the vehicle to the dealer where they were unable to provide an official diagnosis. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415792May 10, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
WE DROVE TO FILL UP THE TANK. AFTER FILLING UNTIL IT STOPPED THE MILEAGE TO EMPTY DID NOT INCREASE. THE FUEL LEVEL THEN STAYED AT FULL AS WE DROVE TO RUN ERRANDS BUT THE MILEAGE TO EMPTY NEVER UPDATED AND ONLY SHOWED A DECREASE OF MILES. ADDITIONALLY, WHEN WE BREAK THE STOPPING DISTANCE IS REALLY LONG AND WE HAVE TO BREAK FARTHER BACK. IT FEELS 'SQUISHY' BUT HAS NEW BRAKE PADS. CONSUMER STATED HE WOULD LIKE THE COMPLAINT TO BE REMOVED, MADE AN ERROR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413652April 24, 2021
POWER TRAIN
I HAVE A 2013 INFINITI JX 35 THAT IS ON ITS 2ND TRANSMISSION AND EXPERIENCING SHUDDER PROBLEMS. THE DEALERSHIP STATED THAT IT WILL NEED TO BE REPLACED AGAIN IN ORDER FOR THE PROBLEM TO GO AWAY. THIS IS A SAFETY ISSUES AS THIS COULD CAUSE ACCIDENTS ON THE INTERSTATE. THIS TRUCK IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412946April 19, 2021
POWER TRAIN
WHILE IN DRIVE THE AUTOMATIC TRANSMISSION DOESN'T GO THRU THE SEQUENCE OF SHIFTS. IT DOESN'T GO PROPERLY INTO THE STANDARD FORWARD DRIVE MODE. IT STAYS IN THE LOWER GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404957March 26, 2021
POWER TRAIN
WHILE ACCELERATING TO GO THROUGH A TRAFFIC LIGHT TURNING LEFT THE TRANSMISSION SHUTTERED SEVERAL TIMES CAUSING ME TO ALMOST NOT MAKE IT THROUGH THE LIGHT BEFORE A CAR WAS COMING THROUGH THE INTERSECTION. I WAS NEARLY HIT BY THAT VEHICLE WHILE MY 3 YEAR OLD DAUGHTER WAS IN THE CAR AS WELL. THIS SHUTTER ISSUE KEEPS HAPPENING AND NOW OUR MECHANIC SAYS THE TRANSMISSION IS GOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405086March 26, 2021
EXTERIOR LIGHTING
ON MARCH 7 DRIVER SIDE LIGHT WENT OUT WHILE DRIVING DOWN ROAD. HAD TO HAVE WHOLE UNIT REPLACED. NOW JUST 2 WEEKS LATER, ON THE WAY HOME TONIGHT, DRIVING AGAIN, THE PASSENGER SIDE WENT OUT. THIS SIDE WAS REPLACED FULLY BY INFINITI JUST 2 YEARS AGO BECAUSE IT WENT OUT WHILE DRIVING IN THE MOUNTAINS AND IS NOW IS ONCE AGAIN GONE OUT WHILE DRIVING. EACH TIME THEY SAY IT IS A BALLAST AND THE FULL UNIT,$1500, HAS TO BE REPLACED. THIS IS UNACCEPTABLE. AND IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404585March 23, 2021
POWER TRAIN
I WANT TO REPORT THAT MY VEHICLE I BOUGHT FROM A DEALER STARTS TO SHUDDER WHEN IS SHIFTING FROM FIRST SHIFT TO SECOND SHIFT AROUND 10-20 MPH. I FEEL UNSAFE BECAUSE I USE IT EVERYDAY AND CAN CAUSE A ACCIDENT IN THE DRIVEWAY. I KNOW A LOT OF PEOPLE HAVE THIS SAME PROBLEM I CAN ASSUME IT'S A FACTORY ISSSUE FROM THE TRANSMISSION ON THE INFINITI. I'M A SINGLE MOTHER WITH 2 KIDS AND I SPEND A LOT OF MONEY BUYING IT FROM A USED CARE SALE. I WANT TO THIS BE FIX BECAUSE I DON'T WANT TO HAVE AN ACCIDENT OR THE TRANSMISSION TO GET WORST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402722March 13, 2021
EXTERIOR LIGHTING
BOTH HEADLIGHTS STOPPED WORKING AT THE SAME TIME WHICH IS A SAFETY ISSUE! I DID NOT HAVE ANY LOW BEAM LIGHTS OR HIGHBEAM LIGHTS ON BOTH HEADLIGHTS. ONCE THE HEADLIGHTS WENT OUT I HAD NO WAY TO NAVIGATE THE VEHICLE. THE VEHICLE WAS IN MOTION AT NIGHT ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400406March 11, 2021
AIR BAGS, SEATS
SRS LIGHT IS BLINKING AND DEALER IS UNABLE TO FIX THE ISSUE AND I AM NOT SURE WHETHER I AM SAFE IN CASE OF ACCIDENT OR WHAT ARE THE REPERCUSSIONS OF THIS BLINKING LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399167March 4, 2021
EXTERIOR LIGHTING
ON MARCH 3, 2021, I WAS DRIVING HOME AT NIGHT WHEN MY HEADLIGHTS STOPPED WORKING UNEXPECTEDLY AND SUDDENLY. SOME ROADS HAVE NO OR INADEQUATE STREET LIGHTS AS WELL AS NO SHOULDER FOR PULLING OVER WHICH MAKES IT AT ONCE IMPOSSIBLE TO STOP DRIVING AND DANGEROUS TO CONTINUE DRIVING. THE LOCAL INFINITI DEALERSHIP COULD PROVIDE NO EXPLANATION FOR WHY THE HEADLIGHTS STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396183February 14, 2021
POWER TRAIN
ERRATIC (BOUNCING) IDLE, AND UNPREDICTABLE POWER SURGING. NONSTOP UPSHIFT AND DOWNSHIFT EVEN WHEN CRUISE CONTROL APPLIED AT CONSTANT SPEED. WAS DRIVING WITH MY 3 KIDS IN THE CAR WHEN ALL OF THE SUDDEN THE CAR FELT LIKE IT WENT INTO A HIGH GEAR AND LITTLE POWER SO I HIT THE GAS AND THE CAR FELT LIKE THE GEARS WERE SHIFTING ALL OVER THE PLACE. . I ALMOST HAD A BAD ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389507January 22, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL
I HAVE REPLACED THE BATTERY IN MY 2013 INFINITI JX35 3-4 TIMES. DEALERSHIP CONTINUES TO SAY THIS IS NORMAL. RECENTLY, MULTIPLE EXTERIOR LIGHT BULBS HAVE GONE OUT AND THE 'INSTRUMENT CLUSTER' SUDDENLY WENT DARK WHILE I WAS DRIVING. I CANNOT SEE METERS LIKE GAS, SPEED, ETC. I CANNOT HEAR OR SEE MY BLINKER OR HEADLIGHT INDICATORS. ADDITIONALLY, ALL THE POWER CONTROLS INCLUDING SPEED CONTROL NO LONGER WORK. I AM CONCERNED THERE IS A SIGNIFICANT ELECTRICAL SAFETY HAZARD. I NO LONGER FEEL SAFE DRIVING THIS CAR WITH MY CHILDREN. THERE ARE MANY REPORTS OF SIMILAR CLAIMS FOR THE 2013 INFINITI JX35 ELECTRICAL SYSTEM ONLINE. I WOULD LIKE INFINITI TO TAKE RESPONSIBILITY FOR KNOWINGLY PUTTING PEOPLE IN DANGER BY REFUSING TO ACKNOWLEDGE AND FIX A KNOWN PROBLEM WITH THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378096December 6, 2020
POWER TRAIN
HELLO I HAVE A 2013 INFINITI JX 35 THAT BROKE DOWN WHEN I WAS DRIVING WITH FAMILY FROM NEW JERSEY TO DALLAS. IT HAS 117000 MILES. THE CAR JUST GAVE UP ON ME IN THE MIDDLE OF THE HIGHWAY AND LUCKILY I WAS SAVED WITHOUT MUCH ANY SAFETY ISSUES. FROM WHAT I UNDERSTAND THIS IS A COMMON PROBLEM FOR THE MODEL THAT I USE (2013 JX 35) AND INFINITI IS NOT DOING ANYTHIGN ABOUT IT AN ASKING $6500 FOR REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372330October 30, 2020
POWER TRAIN
TRANSMISSION SHUTTERED, JUTTERED, VIBRATED BEFORE LOOSING POWER AND CONTROL OVER THE VEHICLE WHILST IN CITY TRAFFIC. ALMOST CAUSING AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365351October 20, 2020
AIR BAGS
MY 2013 JX 35,,BEEN RECALLED FOR AIR BAG MALFUNCTION,,KEEPS FLASHING,BROUGHT TO DEALER TWICE BUT AFTER FEW WEEKS COMES BACK,,AS OF NOW FLASHING WONT STOP,,MEANS IF THERES ACCIDENT WORRIED MIGHT NOT WORK,,LET ME KNOW IF THE AIR BAG WORK WITH THESE FLASHING,,THEN ITS OK,,BUT IF IT DOESNT RESPONSE THEN I NEED YOUR ASSISTANCE TO GET IT FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364850October 17, 2020
ENGINE
BROKEN O-RING SEAL BETWEEN TRANSFER CASE AND CVT ASSEMBLY - TRANSMISSION FLUID LEAKING FROM TRANSFER CASE SEAL - THIS CAME UP AFTER 5YEARS OF THE CAR - JX35 WAS THE FIRS MODEL AND HAS MULTIPLE DEFECTS AND I BELIEVE THIS IS ONE OF THEM AS WE DO NOT SEE ISSUES WITH TRANSMISSION THIS CAME UP AT SERVICE CHECK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364064October 13, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED WHILE DRIVING, THE VEHICLE SHUDDERED AND FAILED TO ACCELERATE ABOVE 15 MPH. THE VEHICLE WAS TOWED TO INFINITI OF GWINNETT (3090 SATELLITE BLVD, DULUTH, GA 30096, (678) 812-8500) WHERE THE MECHANIC DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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