Infiniti JX35 Complaints

281 consumer complaints on file.

#11463192May 3, 2022
UNKNOWN OR OTHER
Transmission CVT just shudder, shakes. Feels like it’s not going to the right gear from full stop to going forward
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460744April 14, 2022
POWER TRAIN
Been having transmission problems with this car. Saw the CVT transmission has had multiple issues with other Nissan car brands but mine was not included in any recalls. Safety is the car will not shift out of gear (dont know which) on the highway. What we been doing is parking for a hour or so and it back to working normal. Infiniti says they dont see a problem because when we take into the dealership it doesnt do it only on highway for a period of time. Also no transmission lights or anything come on when this happens. Ive read on numerous infiniti forums online people having the same issue expecting more since seems to be happening around the 100k mark and this car is almost 10 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460141April 8, 2022
POWER TRAIN
The contact owns a 2013 Infiniti JX35. The contact stated while driving approximately 35 MPH, the transmission failed to operate as designed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459978April 7, 2022
AIR BAGS
Supplemental restraint system side control module has failed. I have got it checked to find out that this part is notorious for failing. It makes it so the airbags will not work in an accident. My airbag light was blinking and I took it in to get repaired only to find that the restraint system is broke and is NOT easy or cheap to fix. I feel like since the airbags not working is a huge safety issue I feel as if there should be something done about this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459697April 5, 2022
EXTERIOR LIGHTING
On three occasions the headlight assembly became unsealed allowing moisture to enter the sealed headlight assembly, thus short circuiting the HID bulb and ballast. This affected both the drivers and passenger headlight assembly the first time and just last week the driver's side light, again. We have seen other JX35, as well as QX60 models having moisture in the headlight assembly (light not functional), and were told by the dealership that they currently have two other cars (same model) on the lot with the same issue. Searches on line show this is a continual problem with these models (JX36 and QX60). The manufacture is not standing behind their product and this is a safety hazard as the vehicle is without a, or both headlights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458877March 29, 2022
POWER TRAIN
The contact owns a 2013 Infiniti JX35. The contact stated while driving at 58 MPH, the vehicle started shuddering inadvertently. There were no warning lights illuminated. The contact then exited the highway and continued to drive at slower speeds. The contact stated that the vehicle started making a loud abnormal slapping sound. The contact continued to drive to her residence. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission valve body had failed. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 126,684.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457560March 20, 2022
AIR BAGS
Airbag light just came on out of nowhere. Took to dealership and they stated they needed to replace the whole system. Calling it an airbag control unit internal failure. States it’s 2300 to fix. Makes no sense why it went out. I’m driving on it until the airbag recall is finished.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457181March 17, 2022
POWER TRAIN
The contact owns a 2013 Infiniti JX35. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds while turning. Additionally, the vehicle was shaking. The vehicle was taken to the dealer where it was diagnosed with magnetic coupling failure. The dealer informed the contact that the magnetic coupling needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The contact related the failure to TSB 12-072C. The failure mileage was approximately 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454706March 1, 2022
SUSPENSION
2013 JX 35, rear subframe is cracked. With this vehicle only being in service approx 9yrs, i find it hard that a frame issue is even possible. This sounds like a manufacturer defect than anything else. Inspection at my local dealer found the issue when I brought it in from oil change. 3rd party service centers have all stated that there is no way that this truck has a subframe issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451234February 9, 2022
POWER TRAIN
The contact owns a 2013 Infiniti JX35. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. The vehicle was taken to an independent mechanic and diagnosed with engine codes P0101 - Mass airflow sensor, P0456 - Small evaporation leak, and transmission codes P0868 - Secondary pressure drop, P0746 - Pressure control solenoid, and C1F05 - Accelerator pedal actuator power supply circuit. The contact was referred to another independent mechanic who specialized in transmission repairs. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to TSB Number: ITB15-012D Continuously Variable Transmission (CVT). The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449275January 28, 2022
ENGINE, POWER TRAIN
When I accelerate the car, its feels like the transmission shudders. Feels like I am driving over rubble. Don't know if this is what they call Gear slipping or transmission slipping. Happens in ECO and Standard mode, have not tried it in sport mode. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446908January 10, 2022
AIR BAGS, SEAT BELTS
The vehicle was being driven on the freeway. I was driving in the carpool lane with a passenger going around 75-80mph. The road was a smooth paved road, there wasn't anything on the road for my car to hit or run over. Then all of a sudden the driver-side airbag curtain deployed, and my seatbelt tightened and locked up in place. This frightened me and left me unable to drive correctly and endangered both my passenger's and my life. I had to immediately pull off to an exit and I concluded that the driver-side airbags deployed spontaneously and this put my life in danger and others driving on the freeway. So the driver-side side airbags malfunctioned and are available for inspection. The safety of others was put at risk by having the airbags deployed while driving on the freeway at a fairly high speed. The component has not been inspected or replaced by the manufacturer or any other entity. There was a passenger seatbelt warning light lit up prior to the incident, but it was for the passenger airbags and its meaning is that the passenger airbags would not deploy in the case of a vehicle accident/collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446300January 5, 2022
AIR BAGS, ELECTRICAL SYSTEM
Airbag light flashing in dashboard; passenger front seat sensor not working- showing unoccupied when occupied with adult. VIN # not showing as part of recall, yet this is a known issue with the model/year. Interesting a common trend with certain VIN #s like mine shown on NHTSA complaints page. Another recall campaign needed to include these VIN numbers. Have reported several times to the dealership. I've now paid $1000 to repair the airbag sensors, and problem is not resolved. Nissan is responsible and this is a safety issue. NTSHA needs to do another recall campaign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445345December 28, 2021
UNKNOWN OR OTHER
Like most of the issues everyone has been speaking to, we noticed that the transmission started to have a "shudder" looping at lower RPM/speeds. The vehicle had just over 106K miles on it luckily the vehicle had an extended warranty on it and the warranty covered the cost to replace it with a reman. transmission. I fully agree with everyone else, if this is a known issue for multiple year and cross over models, Nissan/Infiniti needs to make it right. These CVT transmissions are known to have problems and are costly to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442501December 3, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
There are several complaints regarding the headlights that the headlights continue to get moisture in them and it requires a new headlight assembly. There were 16 cases regarding the JX35 model and several for the QX60 model that replaced it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433989September 23, 2021
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
The problem: Affected vehicles may exhibit a shudder or vibration while in gear. This may be due to a faulty continously variable automatic transmission, drivechain or valve body inside the transmission. Vehicles affected by this service campaign: 2013 Infiniti JX35 2014 Infiniti QX60 2015 Infiniti QX60 I’ve Dealt with infinity hundreds of times. They even had a mechanic take the car home and he experienced the same thing. Still nothing been done. You can google the problem and no one has got it fixed. As soon as your warranty ends then they say you need a new transmission. I’m still under warranty I’m at 90,000 miles , as it gets closer to Hundred thousand miles. I’m sure then there going to say I’m Going to need a new transmission. The problem if I need to cross the street and a car if coming at a distance my car flutters to cross the street almost wrecking several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433957September 22, 2021
ELECTRICAL SYSTEM, AIR BAGS, UNKNOWN OR OTHER
When I purchased the car no warning lights or problems were wrong with it it drove fine. The same day I got it home which is an hour away, the check engine light came on so i called them back. I took car back to shop and told them the code said it was the converter they said that was not right and it was just bad gas put in it so they reset engine light. As soon as i got back home the engine light came back on and then all the power locks on the doors stopped working. I took it to meinieke in greenville in which they said my converter went bad and that is why the engine light was on. Then they said it must have been in water because it was severe rust underneath the hood. and it effected electrical system. However, none of this information was on the car fax report. no flood damage, no repairs etc. Also none of this was occurring
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432492September 10, 2021
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
The contact owns a 2013 Infiniti JX35. The contact stated that the passenger’s side air bag was recalled on the vehicle twice and the vehicle was repaired. The contact stated that the passenger’s side air bag sensor failed to detect a passenger seated in the seat. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432389September 9, 2021
ELECTRICAL SYSTEM
Drivers headlights went out and there is condensation that has gathered in the headlight assembly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431809September 5, 2021
POWER TRAIN
While traveling on highway it suddenly stopped accelerating and came to a complete stop even though the car was started the RPM wouldn’t go above 3000 and it wouldn’t move forward. Thankfully we are safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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