Infiniti G37 Complaints

538 consumer complaints on file.

#11513470March 23, 2023
AIR BAGS
Brought my car in to fix a/c auto amp behind radio cause fuel gauge was not giving correct readings.. 2 days after receiving vehicle my airbag light turned on and is blinking and Infiniti won’t take responsibility and saying they have to fix diag sensor in center console which is 2400 dollars and if that don’t fix issue they have to replace passenger seat cushion which is 5000 dollars which is on back order and may not even be able to get part at all cause they don’t make part anymore. so I have a vehicle that I’m still paying on that will never pass inspection and it’s very upsetting that I have to take such a huge loss like this and don’t know how Infiniti is getting away with this when it should be recall.. I looked up on forums and seen dozens of complaints from ppl about the same exact issue specially after having the a/c auto amp fixed.. I also contact state and recall and they said that’s not right but they needs more complaints to do basic investigation..I really hope something gets done about this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506286February 8, 2023
ENGINE
The contact owns a 2012 Infiniti G37. The contact stated while starting the vehicle, the vehicle burst into flames in the front area of the vehicle. As a result, the front of the vehicle was severely burned and two parked vehicles nearby were damaged due to the fire. The fire department was able to extinguish the fire on all the vehicles. The contact did not suffer any injuries. A police report was filed. The vehicle was not diagnosed. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11503845January 26, 2023
ELECTRICAL SYSTEM
My vehicle fuel gauge reading recently started malfunctioning. It showed 1/8 tank and 40 miles left before I needed gas. The gas warning light came on. However within a minute, it showed 1/4 tank and 80 miles left before I ran out of gas. So I thought I was OK because I was on the freeway and I was getting better mileage, so I could travel further. I drove about 10 more miles and all of a sudden the warning light came on and said I only had about 2 miles of gas left. My car started sputtering and I ran out of gas on the freeway. I was VERY lucky I was able to coast (no power) onto the emergency shoulder. I called AAA to bring me gas. I felt very unsafe being on the side of the freeway in Los Angeles, cars were passing me at 70+ mph, and several cars swerved to avoid me, even with my emergency blinkers on. I thought it might have been a glitch that only happened once, so I have been very careful about filling my gas well before I think it needs it. But then it happened again the other day. My gauge showed 1/4 tank with about 75 miles left but then a few minutes later it showed 1/2 tank with around 150 miles left. I stopped for gas and it took nearly 15 gallons (it only holds 17 gallons). This is extremely dangerous, and many other G35/G37 owners have this problem. (I have seen the exact same issues with fuel gauge readings in Infiniti G37 forums). My cluster is working (I ran the cluster diagnostic and all gauges are functioning) so I believe it must be either the fuel sensor, the float arm or possibly an AC Amp (a part that controls all the information sent to the gauge cluster, found near the radio?) I also saw that Nissan/Infiniti had a recall almost identical to this. Recall 10V074000. THIS COULD CAUSE THE VEHICLE TO RUN OUT OF GAS AND STALL ON THE HIGHWAY, WHICH COULD CAUSE A CRASH. Please advise if this can be investigated as a potential safety hazard and recall for my vehicle. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503511January 24, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY, VISIBILITY/WIPER
Sunroof drain failure causing rain water from the outside of the vehicle to enter the interior flooding the passenger side going from the front seats to the back seats. Due to the sunroof drain defect, the flooding of the interior causes the water to get into the body control module impacting the electronics which can result in numerous failures in the vehicle making it dangerous to drive. There are numerous videos on YouTube and posts on online forums describing this very issue which is extremely common with the G37. Infiniti dealer confirms the issue, but takes absolutely no responsibility. The cost of the repairs to the sunroof drain and body control module are completely placed on the consumer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503101January 23, 2023
AIR BAGS
The occupant sensor in the front passenger seat has failed, rendering the Supplemental Restraint System (airbag) compromised and partially nonfunctional. Upon inspection, dealer states that they cannot ensure that entire SRS will function properly unless repaired. The proposed solution is to replace the Occupant Sensor Unit at a cost of $4,905. The SRS indicator light remains on as I have not agreed with Infiniti Dealer's proposed costly replacement. This puts the driver and any/all occupants at risk. There is a reasonable amount of internet discussion concerning this problem/safety issue with Infiniti.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500015January 3, 2023
AIR BAGS
Single owner G37 sedan diagnosed with error code B1018 after reporting a flashing passenger air bag light that suddenly came on. Service provider unbolted seat, disconnected occupant sensor component, cleaned all connections, reconnected and secured so that connector couldn't move. Tried to erase code but unable to do do. Was told I would need a new bottom seat cushion and frame at a cost of approx $3-4k (not including labor). Advised to look at NHSTA for recall information for myself as technician indicated there is no recall for my vehicle. My prior car was a G37 sedan which did have a recall for the exact same issue and it's illogical that this one does not. In reviewing this site, more than 50% of the complaints for this vehicle are tied to the air bags and I stopped reading other complaints when the first five I read all had the exact same issue. Namely, that the light came on suddenly without cause and the only way to correct it, was to replace the seat and sensor. Personally, there is rarely a passenger in my car and the only logical conclusion is that this part is faulty and the original G37 issue was not corrected. Subjecting consumers to the significant repair expense and more importantly, the inherent safety issue a faulty air bag can create, the manufacturer ought to bear the responsibility to correct.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496986December 12, 2022
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
I was driving at about 65 mph on the tail end of a roughly 2 hour trip. The car shut off on me completely. Fortunately there weren't many cars on the road, so I was able to force the steering wheel - since power steering went out as well, I needed to turn the wheel forcefully - to the shoulder. The brakes worked ok, but not well, again because the engine shut off, so I was forcing the brakes and they took a lot longer to work than normally. Had there been normal to heavy traffic, I'd definitely have been in a very bad crash. The vehicle is available for inspection if needed. This is the second time this situation has occurred to me in this vehicle. There was no warning lamp, message, or symptom prior to or after the incident. A dealer, manufacturer, police, insurance, nor anyone else has inspected or reproduced the problem. Various Infiniti online forums reference the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494892November 25, 2022
AIR BAGS, SEATS
The air bag sensor on the passenger seat has failed and the passenger seat does not recognize even an adult person sitting on it. As a result the airbag-off light for the passenger is always on and I am afraid if the rest of the airbags are working properly due to this faulty sensor. I looked up online after my sensor failed and it seems like this is a common issue for G37 vehicles. The only option to fix the problem is to replace the entire seat at a cost of anywhere from $6,500 to $8,500. My wife is afraid to ride in the car with me for fear the airbag will not deploy. There was no warning prior to the light flashing on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493616November 15, 2022
AIR BAGS
My dad gifted his 2009 infinity G37, which he purchased new, to my daughter. it has ~50,000 miles. One week into driving the car the air bag sign started flashing. Diagnosis indicated a B1018 error. Infinity of Escondido confirmed a failed OCS sensor for front passenger seat. Replacement cost: part $4100 bottom cushion with frame + $650 labor. Since the car has been hardly driven since originally purchased by my dad, it is clearly a case of a defective sensor, also considering that infinity G37 2007 & 2008 model years have been recalled for the same issue (recall # 08V521000). The entire airbag system in the car has been disabled due to this faulty sensor - this should fall under federal safety mandate and Infinity is refusing to assist. Called their consumer affairs department with case elevated to regional manager (case # [XXX]) making a request to at least meet me halfway through cost of parts - Their answer is sorry "NO". such complaints are prevalent across the internet with stories similar to mine and Infinity is not taking responsibility. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485143September 19, 2022
AIR BAGS
Passenger occupancy sensor failed while on a road trip. The dealer wanted $5000 to replace the whole seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484913September 16, 2022
AIR BAGS, ELECTRICAL SYSTEM
The airbag control module can be damaged through normal use. Simply disconnecting the battery can damage the module, which then causes the airbag malfunction light on the instrument cluster to turn on. It is unclear weather or not the airbag will function when this occurs. Presumably, it will not. The dealer solution for this is to replace the module, at a cost of over $1000. Fortunately, it is possible to remove the module and send it to a 3rd party who can reflash a chip. However, doing this every time a random electrical glitch (common ) causes the warning system to trip is dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481307August 25, 2022
AIR BAGS
I first noticed this problem on August 15, 2022. The front Passenger Airbag Off Light on the dashboard is always illuminated when the car is started, with or without any occupant on the seat, which would indicate that the airbag in non-operational and will not deploy when needed. At the same time, the Supplemental Air Bag Warning Light in the instrument panel is flashing. I have not brought my car to the dealer or any repair shop for inspection or repair. I just noticed similar complaints from other people in the internet for the same model year car and that the repair cost being qouted to them is upwards of $6000.00. I am also aware of an on going recall of other Infiniti models for a faulty Occupant Classification Sensor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478965August 12, 2022
AIR BAGS, SEAT BELTS
Error code B1018 for occupant sensor unit failed. Infiniti of Sarasota estimate is $11,013 to repair. Cannot justify spending that much but feel unsafe with airbag deployment. Need information on a resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476378July 28, 2022
AIR BAGS
Air bag light indicator on dashboard continually flashes off and on…no reason for it to be doing so; i.e., the vehicle has had no impact to cause it to flash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474896July 20, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2009 Infiniti G37. The contact stated that the sunroof drain was clogged, allowing water to enter the vehicle causing electrical system failure. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471085June 27, 2022
UNKNOWN OR OTHER
I just bought this vehicle from carmax mid May 2022 and a little over 1 month now the car completely died. I drove it the prior day came home parked it in my driveway as aways and the next day when I had to go to work I was not able to unlock car doors with the fob key. I then proceeded to trying to unlock the car door with the option on the door handle and that did not work either. At that point I was already irritated and had to call work to let them know my current situation. I then tried the manual option key to open the door which worked but everything was dead. No lights no noise no clicking from the engine when push to start just dead. I assumed that I was sold a vehicle with a bad battery which already has me questioning carmaxs point inspection before selling a vehicle. This is already causing such an inconvenience on me but I need my vehicle for work so I then call my car insurance due to having roadside assistance and let them know I need a jump start because I’m really hopping that’s what it is. When roadside assistance arrives they set up the cables and then I’m told to start my vehicle. OMG. It did not start. At that point I was now feeling mad, taking advantage of, annoyed. Why am I going through something like this when I just bought the car over 1 month ago. Yes I know it’s a pre owned vehicle but having 62k miles you’d think you’d avoid these situations since they are always saying low mileage is better and it was still priced tagged at 23K at carmax and with financing well you get the picture. The roadside gentleman tells me that this car has seems to have something major that caused it to just die. I’m just like WOW. This is ridiculous. Now I have a complete dead vehicle that needs to be towed and I guess I have to contact carmax to let them know. This has been a nightmare and so extremely inconvenient on me and I might as well just mentioned that I also had the worst experience in my life buying this vehicle with carmax. I feel played.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471265June 27, 2022
AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The passenger air bag light is on and flashing and all my controls for my steering wheel have stopped working including my horn!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469151June 14, 2022
AIR BAGS
The contact owns a 2013 Infiniti G37. The contact stated the passenger’s side air bag warning light had been illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the air bag system needed to be replaced; however, the contact was informed that replacing the system might not fix the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466497May 28, 2022
AIR BAGS
My air bag sensor on the dash came on, so I took it to the dealer. The dealer told me that my air bag sense is not working and that I would have to replace the entire seat for 9,000 dollars to fix. My car is a 2012 and is worth ~ 12,000 dollars. So obviously I cannot not have them replace seat. I started researching if there was an alternative fix and found this is a very common issue with Nissan and Infinity on numerous makes and models, there are hundreds of posts where this is happening to owners of infinity and Nissan….so why has this not been recalled as a safety issue? I can no longer have a passenger in my car. But my guess is there are lives being put at risk daily due to the sensor failure. This is extremely disappointing that this is how Nissan and Infinity support the customers, our lives are at risk. Please consider looking into this as a safety recall for the hundreds of us that cannot invest in a 9,000 dollar seat to protect our lives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464380May 12, 2022
UNKNOWN OR OTHER
Dashboard is cracking badly. This could possibly affect airbag function if this dashboard damage continues to worsten, an obvious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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