Hyundai Tucson Complaints

1,008 consumer complaints on file.

#11448166January 20, 2022
POWER TRAIN
The contact owns a 2022 Hyundai Tucson. The contact stated while his wife was at a standstill, she depressed the accelerator pedal however, the vehicle failed to move forward for several seconds. The contact stated no warning light was illuminated. The contact stated he had also experienced the failure on multiple occasions. The contact took the vehicle several times to the local dealer however, the mechanic was unable to duplicate the cause of the failure. The manufacturer has been informed of the failure. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444744December 22, 2021
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owned a 2022 Hyundai Tucson. The contact stated that while driving at 5 mph, the accelerator pedal was stuck and the vehicle made a roaring sound. The brake pedal was depressed but the brakes failed to engage and the vehicle crashed into two trucks and then crashed into a church where it stopped. All of the air bags deployed upon impact. The contact sustained an injury to her chest from the air bag deployment but did not receive medical treatment. A police report was filed. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 6,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11444611December 21, 2021
FUEL/PROPULSION SYSTEM, POWER TRAIN
Vehicle becomes unresponsive to the gas pedal after idling at a red light, acceleration is delayed for about 5 seconds. After the cars check engine light turns on and the vehicle begins to idle rough. Vehicle shakes randomly when coasting above 30mph and does not want to accelerate when pressing the gas pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440349November 13, 2021
SERVICE BRAKES
It appears after breaking, the brakes stick and the car won’t accelerate when pressed on the gas pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438978November 1, 2021
EXTERIOR LIGHTING
I purchased my Hyundai Tuscon Limited Saturday 10/30/21 and during the day its perfect at night the headlights produce a black shawdow on the driver side headlight. I am now nervous to drive my vehicle at night due to causing an accident. The visibility in the road from the blind spot has mimicked something black crossing the road and slammed my breaks on thinking I was going to hit an animal or something. It causes visibility issues that are a safety hazard. The dealership can't seem to see what I see or don't have any information on this issue. But if you go to https://www.hyundai-forums.com/threads/2022-tucson-headlight-problem-black-void-shadow-on-driver-side.677546/ Many are having the same issue, no warning lights or anything its a defect in the headlights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438850November 1, 2021
ENGINE, AIR BAGS
The contact owns a 2022 Hyundai Tucson. The contact stated that while driving approximately 55 mph, she collided with an Elk. The engine caught fire and the vehicle was engulfed in the flames. The driver was able to exit the vehicle safely. The contact stated that prior to the crash, the check engine warning indicator light was illuminated. The air bags failed to deploy. There were no reported injuries. A police report was filed. The fire department extinguished the fire. The vehicle was towed to an independent lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 1,000.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11438835November 1, 2021
UNKNOWN OR OTHER
Bought car new, since bought car it has had burning smell after drivers at time. Never got this when trying out the car and I found the car diagnosis has 4 issues that related to chassis at 0mi. But dealership said that was not an issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436339October 11, 2021
UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL:INFOTAINMENT
Wireless Apple Carplay disconnects randomly causing loss of onscreen maps and turn by turn directions. Hands free phone calls are also dropped. This creates a very dangerous, not to mention annoying situation when driving in busy traffic and depending on the map guidance. It has caused me to take my attention off the road trying to get the system to reconnect so I do not miss an exit or turn. Many others with the same make/model vehicle are complaining of this same defect on the internet. Today it happened 20-30 times on a 3hr trip. Most times it reconnects on its own after a some time. Sometimes I have to manually hard reboot the infotainment system to get it back. I have been to the dealer and have called Hyundai care. No one seems to know what the issue is. They just kind of give me the runaround. The dealer admitted there is a problem but had no solution. Carplay is supposed to make driving safer by putting your phone GPS etc on the car screen for safe hands free operation. These disconnects are going to get someone killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435805October 7, 2021
UNKNOWN OR OTHER
I was driving on the highway and as I was slowing down for the slower traffic ahead the car started jerking and then the gas pedal wouldn’t cause the car to accelerate. I had to cross several lanes of traffic not being able to accelerate to get to the breakdown lane but could not get all the way off the highway. I believe that the issue was with the engine or brakes. There was a smell of burning in the car so I turned off the engine as soon as I got over as far as possible. I was afraid to try to turn on the engine because is smelled like something was burning. I had to sit partially in the highway with cars speeding by rushing to get out of my lane to avoid crashing into me while I called emergency service. The car was towed to the nearest dealership and I am awaiting the results of the inspection results from the dealership. There were no warnings or lights that I noticed prior to this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434675September 28, 2021
LATCHES/LOCKS/LINKAGES
The contact owns a 2021 Hyundai Tucson. The contact stated that her right-hand thumb was jammed between the front driver's side door. The contact had to insert the fob key into the door's keyhole in order to open the door since the unlock button on the key fob and door button could not unlock to open the door. Medical attention was received for injuries sustained with a broken right-hand thumb and a 2-inch laceration. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 4,844.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11432538September 10, 2021
ENGINE
Before even reaching 3,000 miles, the engine in this brand new vehicle overheated in very normal driving conditions (under 80 mph on straight, flat interstate in 60-70 degree sunny weather). The dealership technician determined that the engine overheated and the water pump was severely damaged due to the compressor bolts not being tightened correctly during the manufacturing process at the factory.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427751August 4, 2021
ENGINE
Dear all, I bought the 2022 Hyundai Tusan SUV on June 16th, 2021. Since then, the car engine has been turn off more than 20 times, causing problems that require restarting. When I stop at the traffic light while driving and start, the car will turn off and I have to take off my car key and wait in 30 seconds and turn on the car again. Nowadays, The brakes were not applied because the engine was turned off while driving. At that time, my driving speed was around 15mph because I exited from a HWY. I think the engine issue is occurred when the engine rpm is low. I took a video of the engine turn off issue. Thank you,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426171July 23, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? Vehicle was running exceptionally well until a software update was applied at the dealership. Hyundai has no recalls / safety campaigns on file for my vehicle make and model and was adamant that no updates should have been applied. On or shortly after this time, vehicle performance became really poor. mpg per tank dropped to around 22 / 23 mpg highway (normally 27-29 mpg), acceleration performance was reduced, and it felt as thought vehicle had issues accelerating at time. Shifting on hills became an issue as well as the vehicle did not appear to properly shift into the next gear when necessary. I was notified after purchase of the vehicle that it should be parked outside of my garage due to possible fire concerns even though my vehicle was supposedly not affected. How was your safety or the safety of others put at risk? Lack of power / acceleration when needed affected getting onto the highway and shifting lanes. Vehicle rode almost like brake was being continuously applied and slowing down the vehicle at times. Lack of power and improper shifting almost caused an accident or two. Has the problem been reproduced or confirmed by a dealer or independent service center? No, dealer was unable to reproduce after a quick 10 minute test drive on flat land. I started keeping records and screenshots afterwards. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Hyundai refuses to contact me back regarding these issues. During this time, an email was sent globally indicating that Hyundai BlueLink would no longer support a feature that independently slowed / stopped vehicles in case of theft. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights have appeared on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425983July 22, 2021
EXTERIOR LIGHTING
Nothing happened...yet. Has the NHTSA noticed how several new Hyundai vehicles, as well as a few Infiniti and Toyota vehicles, have turn signals mounted on the rear bumper? This is ridiculous and should be UNACCEPTABLE. There's absolutely no reason turn signals and reverse lamps can't be mounted where the stop and tail lamps are mounted. It's nearly impossible to see turn signals on the bumper. PLEASE CONSIDER A HEIGHT MANDATE FOR REAR TURN SIGNALS AND REVERSE LAMPS. And, if possible, also consider a mandate for *bright* side repeater signals, amber rear signals, and a height requirement for front signals as well. It's about time that North America joined the rest of the world in these mandates. Thank you!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424945July 15, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
Purchased a new 2022 SUV Tucson on 5/22/21. While driving on a busy street 6/7/21 during work traffic the vehicle just cut off without warning. With horns blaring I managed to coast to the right blocking traffic leaving one lane open for moving traffic. Vehicle after a couple of tries would start but would not move when gear was placed in Drive or Reverse. Hyundai Roadside Assistance notified vehicle towed to closest Hyundai Dealership. This was dangerous vehicles were almost running into the back of my SUV while abruptly stopping. I exited the vehicle while waiting for the tow truck in fear of vehicle being hit placing myself and others at risk of an accident. Informed by Asst. Service Manager at Hyundai Dealership that no one was trained to work on the 2022 TUCSONs at the Dealership. As a Public Safety measure at least some employees at each dealership should be trained to work on all newly released vehicles before they are placed on the market. Notified on June 15, 2021 that the vehicle has a limp mode/ limp node problem. June 16, 2021 I was informed by Hyundai dealership that the 22 TUCSON has a mechanical defect, transmission fluid was leaking which now the Transmission needs to be replaced. The newly purchased vehicle currently has only around 370 miles on it. I thought vehicles go through an inspection before leaving factory and after they reach the dealership before being sold. This I consider to be another safety issue anything can happen during transport. A repurchase/buyback from Hyundai wasn't approved. The vehicle is available for inspection upon request. Vehicle is ready and will be picked up from the dealership requesting an invoice of the repair work completed for viewing. This vehicle could have caused a catastrophic deadly occurrence
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421833June 22, 2021
POWER TRAIN
i bought this 2022 tucson from pohanka hyundai in capitol heights MD , after less than a month i started feeling harsh shifting in the transmission i looked underneath the vehicle and noticed immediately a red oil dripping from the transmission i took it back to the dealership and they told me you can drive it until we order a new transmission from hyundai !!! ignoring any safety concern i have , i refused to drive it like that and asked for a replacement for the car and after tons of fighting they agreed to give me a new car , i am reporting this incident to get you familiar with that kind of cars because maybe bunch of tucsons have the same issue and i am the only one detect it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417388May 17, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS
Forward collision warning is set at "early", but I only get 1 out of dozen incidents where I feel the warning should be triggered. Often I had to hit the brake hard enough to cause chest pains for me & my passenger. So, the injury below is a minor one for now, but may easily become quite extensive.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11413920April 26, 2021
SERVICE BRAKES, ENGINE
RECEIVED RECALL NOTICE THAT THE POSSIBILITY EXIST THAT A BATTERY COMPARTMENT FIRE COULD HAPPEN. RECALL NOTICE ALSO STATED THAT VEHICLE SHOULD 'NOT BE PARKED INDOORS.' THE RECALL NOTICE ALSO STATED 'AN ELECTRICAL SHORT IN THE ABS MODULE COULD INCREASE THE RISK OF AN ENGINE COMPARTMENT FIRE.' SO WE DON'T DARE PARK THE CAR IN OUR GARAGE SINCE IT IS LOCATED BENEATH OUR HOME, THEREBY LEAVING A NEW CAR OUT IN THE ELEMENTS AT ALL TIMES. IN ADDITION AS SENIOR CITIZENS OUR SAFETY AND WELL BEING ARE BEING JEOPARDIZED AS WE CANNOT ENTER OUR VEHICLE FROM INSIDE OUR HOME, BUT MUST ENTER FROM THE STREET IN ALL TYPES OF INCLEMENT WEATHER. WE CALLED THE SERVICE DEPARTMENT BUT DID NOT RECEIVE A CALL BACK. WE REACHED OUT TO OUR SALESMAN AND HE WAS THE ONE WHO GAVE US INFORMATION ON THE RECALL AND ADDED OUR NAME TO THE REPAIR LIST. HOWEVER WHEN WE DIDN'T HEAR FROM THEM WITH AN UPDATE WE TOOK A DRIVE TO THE DEALER. DURING THE VISIT TO THE DEALER IN MARCH WE WERE TOLD THE PIECE IS ON BACK ORDER. TODAY I CALLED THE SERVICE DEPARTMENT AND WAS TOLD THERE IS NO DATE YET TO FIX THIS RECALL. HOW LONG ARE WE EXPECTED TO WAIT FOR THE 'FIX' AND TO LEAVE OUR CAR OUTSIDE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405530March 30, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2021 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED CENTRAL AVENUE HYUNDAI (111 S CENTRAL AVE #1, HARTSDALE, NY 10530, (315) 816-3071) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER STATED THAT THE PART WAS ON BACK ORDER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404778March 25, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
IN THE INITIAL NHTSA TUCSON RECALL, DATED SEPTEMBER 4, 2020, THE ONLY 2021MY TUCSON VEHICLES TO BE INCLUDED WERE THOSE MANUFACTURED THROUGH 3/31/20 AND SPECIFICALLY ON 6/23/20. ONCE THE PROBLEM WITH THE ABS MODULE HAD BEEN IDENTIFIED AND CONFIRMED, AND THE RECALL ISSUED, HYUNDAI CONTINUED TO MANUFACTURE, AND SELL TUCSON VEHICLES WITH THE SAME KNOWN SAFETY FLAW. RATHER THAN SHUT DOWN THE PRODUCTION LINE UNTIL CORRECTIONS COULD BE MADE, HYUNDAI CONTINUED TO 'INVESTIGATE' THE PROBLEM WHILE 2021MY TUCSON VEHICLES MANUFACTURED AFTER THE END OF AUGUST 2020 CONTINUED TO BE SOLD. HYUNDAI CONTINUED TO SELL THESE CARS WHILE AT THE SAME TIME ADMITTING IN NHTSA DOCUMENTS THAT THE COMPANY WAS 'UNSUCCESSFUL IN DETERMINING THE EXACT ROOT CAUSE' OF THE PROBLEM. INSTEAD, THE COMPANY 'CONCLUDED THAT THE RISK OF AN ELECTRICAL SHORT RESULTING IN A FIRE COULD BE MITIGATED [NOT ELIMINATED] BY LIMITING THE OPERATING CURRENT IN THE ABS MODULE THROUGH A LOWER AMPERAGE FUSE.' IT WASN'T UNTIL NOVEMBER OF 2020 THAT A PRODUCTION CHANGE WAS IMPLEMENTED. THEN, IN DECEMBER OF 2020, THE SEPTEMBER RECALL WAS EXPANDED TO INCLUDE VEHICLES MANUFACTURED THROUGH NOVEMBER 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Tucson