Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11590805May 26, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
On 04/19/24 I was driving my car like I normally do. There was no indication of a problem whatsoever. No lights were on, no malfunctioning, no nothing. Suddenly an alarm sounded while I was travelling about 60 mph in normal, dry weather conditions. The digital dashboard said "Hybrid System Warning! Safely Stop and Do Not Drive" and suddenly every single light on the dashboard lit in sync with each other. I pulled my car over on the side of the road and thought maybe I could reboot it. Nothing worked so I had to have the car towed to my house because the service center was closed. I performed research to learn that my car was on the recall list and needed to be serviced. I spoke to the dealership on 04/20/24 and told them it was a recall and needed service. A man asked me to have it towed there on 04/22/24 and that was the last time I have seen my car as of today 05/26/24! I have been calling to very kindly get some kind of status on the repair and when my car will be available for pickup. Every time I call they tell me they will give me my car back "tomorrow," but tomorrow never comes. I have reached out to Hyundai to ask them for reimbursement of my expenses and to be compensated for such an inconvenience and they are telling me they have a limit on reimbursements that only covers a certain amount of the expense I have had to pay for ride sharing. I would like to be compensated for the hardships this has caused me, the pain and suffering, work stoppage, and reduced quality of life since I do not have the car I paid cash for. The time I have had to wait for the repairs is beyond unreasonable and should result in compensation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590819May 26, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Vechile shut down completely on the highway, engine's been replaced twice, Catalytic converter, Turbo was replaced three times, Battery oxygen sensors, timing belt all have been replaced, Along with my wireless charger and Both heaterhouses and splash guard. I recently had my vehicle SERVICED Thirty five hundred miles after NEW engine install The dealership serviced my car didn't reset my service indicator 3 weeks later, my vehicle without warning said Engine overheated, so I pulled over immediately that display went off. My actual thermostat stayed under the center line in between cold and hot. I contacted the dealership and got my vehicle into BE inspected At that time, they said my coolant level was low and both heapeer. Hoses needed to be replaced and my engine needed to be flushed and refilled. I had those services completed. I picked up my car 5/24 it was OK on 5/25 My service indicator pop back on and at that time it was counting 58 days, so even after I brought it to the dealership's attention, they failed to reset it again. So I googled how to reset the service interval and did it myself. And about thirty minutes later, I was driving my car started shaking excessively And Woodin's accelerate, over 20 miles per hour in traffic. I had to put on my hazard lights and get me and my grandson to a safe place so that I could contact the dealership regarding this matter and they stated there was nothing they could do I had to wait until Tuesday I have put in a complaint with the Better Business Bureau, as well as consumer affairs. And also the county attorney's office for. Consumer fraud. This vehicle was misrepresented at the time of sale. It has countless safety issues. I need assistance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590701May 25, 2024
ENGINE
The engine failed causing my steering and breaks to lock up on the interstate going 70mph surrounded by 18 wheelers, which was a total surprise as my car had no warning lamps on. Fortunately, I was able to guide my Hyundai safely to the side of the highway where I waited 5 hours for a tow truck. After leaving my car at Hyundai for 3 weeks due to an engine recall I was totally unaware of, they informed me they will not approve a new engine due to lack of service history? The only this lacking in my s"service history" are a few oil changes which I did myself due to the engine burning so much oil due to the recall. After eight years in the military as a mechanic I'm pretty sure I can handle an oil change on a sedan. Hyundai also refused to put me in a loaner for any of this process. [XXX] informed me that "my vehicle was effected by the sonata engine connecting rod bearing inspection campaign. Additionally, the warranty coverage for the engines short block assembly (consisting of the engine block, crankshaft and bearings, connecting rods and bearings, and pistons). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590554May 24, 2024
ELECTRICAL SYSTEM, ENGINE
2017 Hyundai Hybrid Sonata lost power while in the middle lane of [XXX] . Following notice appeared: Check Hybrid system. Turn off engine !HEV. We were able to coast over to side of road (car was going 70mph at time of breakdown). Car towed to McDonough Hyundai dealership. Talked to Service Dept. We explained our situation to him (out of town, spending money on a hotel). They performed an engine electric Diag. which stated: Vehicle had multiple codes for low battery voltage. Test battery and got an instant failure. Cleared codes and test drove after new battery replacement. No codes came back. Approximately 1 hr. later in Jackson, GA we were on [XXX] , middle lane & engine stalled (70mph & coasted over to side of highway). Received same code: Check Hybrid Battery System, !HEV, turn off engine. Had car towed to Kennesaw, GA. Rented car to drive home & had car towed to Alexandria, KY our home town. After 2 wks. car was put on diagnostic machine. Said they test drove car multiple times. They said could not duplicate the issue. It was suggested the next time we get code on our dashboard to take a picture of it or video. Took car to Kerry Hyundai, Florence. Test driven car 40 miles & have gotten nothing. No codes. Told them it was imperative that your mechanics find the issue. I will not drive the car as it is now. It is unsafe as it stands now. Breaking down 2x in GA. The first time after driving it 6.5 hrs. and the 2nd time after putting brand new battery in & breaking down exactly 1 hr. after driving. We have been without our car since [XXX]. Hyundai advertises a great warranty on their cars, one reason we purchased it. We wanted a SAFE, RELIABLE car since we are both retired and going to travel. We are out of $1,827.08 & afraid to drive car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590388May 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Hyundai Sonata. The contact stated while driving 15 MPH, the contact noticed that the passenger’s side rear seat level had become elevated. The contact stated that his daughter who was seated in the child seat head had started touching the top of the sunroof. The contact became aware of a gasoline odor coming from the engine. The contact also became aware that the vehicle was consuming an abnormal amount of gasoline. There was no warning light illuminated. The vehicle was taken to the dealer however, the diagnostic test result was undisclosed. The dealer was unsure of how to service the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 87,000. The VIN was not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590129May 22, 2024
ENGINE
The contact owned a 2013 Hyundai Sonata. The contact recevied notifiaciton of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline). The contact stated that while driving at approximately 20 MPH, the vehicle lost power and would not accelerate as intended. The contact stated that the ESP, Low tire pressure, Check Oil, Check Engine, and other unknown warning lights illuminated. The vehicle was stopped on the side of the road where white smoke and flames emanated from the engine compartment. The fire department extinguished the fire. A police report was not filed. The vehicle was towed lot where it was deemed totaled. The manufacturer was notified of the failure. The failure mileage was 176,966.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11590246May 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Sonata. The contact stated while driving approximately 65 MPH, the vehicle suddenly stalled. There was no warning light illuminated. The vehicle was able to be restarted and was taken to an independent mechanic and the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall campaign. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589843May 21, 2024
SERVICE BRAKES
while i was driving after picking up my daughters from school the car start giving me a hybrid system warning and a brake message on the dash with brakes not working properly so i stop and get the car tow to my mechanic it was scary since i have my 2 daughter with me my mechanic said the problem is the HECU AND NEEDS REPLACEMENT he tell me there is a recall #251 I call the dealer but they said only cover a fuse no the actual defected part that doesn't make sense I seen a lot of complain of this part going bad hopefully Hyundai do something to make right and fix the actual problem and dont put life on risk like happen to me and my daughters
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589918May 21, 2024
ELECTRICAL SYSTEM
Integrated 12v battery in hybrid system keep draining out. I have to manually open the car and reset it every time in order to be able to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590031May 21, 2024
FUEL/PROPULSION SYSTEM
****Answers to questions above**** The dealership determined the fuel injector of cylinder 2 to be malfunctioning and replaced it. My safety was put at risk because my car lost all drive power and I could not get out of other people's way.(I was only going 40 but imagine if it happened at 80 mph on an interstate) The dealership reproduced the issue and fixed it. The dealership also stated that several models of Hyundai using the same fuel injectors had come in with the same failures.(10+ cars) Not all on the same cyclinder either. My vehicle has only been inspected by the dealership at this time. There were no warnings leading up to the failure. ****Full Story**** I was driving at about 40 mph through town and experienced total loss of drive power. The vehicle had electric, but little to no response from the gas pedal. I manged to limp the vehicle about 200 yards to a stop light. The rpms dropped to under 300 and the engine began to idle very rough. I shut the car off while at the red light to save it from any potential internal damage. When the light turned green, I almost could not get the car to start and stay running. There was a very strong gas smell at this point, which I had assumed was coming from the engine. I had to put the gas pedal to the floor to keep it running and ride the brakes through the intersection to not hit the vehicle in front of me. After getting through the intersection, I limped it into the parking lot on the other side. This is when I noticed the check engine light had come on. There was no leaking fluids under the hood or the car. I had the vehicle towed to the nearest Hyundai dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589514May 19, 2024
UNKNOWN OR OTHER
My vehicle dash board has started cracking in several locations. Causing a risk to my safety, having the potential of breaking up in the event of a crash casing the dash board to break up and shatter that would cause injury to my passenger and myself. I have seen on the internet where Hyundai has a recall on this, but I was not contracted about this and wound like this matter review please thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589424May 18, 2024
UNKNOWN OR OTHER
Key is stuck in ignition and won't come out. Key comes out maybe a half inch but won't turn either way. Steering wheel is not in locked position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589447May 18, 2024
ENGINE
The motor burns oil causing oil to turn black. I have to add oil weekly and get oil changed every month regardless of mileage. The mechanic that works on it said that dipstick is wrong color and doesn’t look right in engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589223May 17, 2024
UNKNOWN OR OTHER
For over a year had to replace right brake light 3 times. Got an extended warranty letter, took to dealership they checked and ordered part needed,its on national backorder. Now my left brake light went out. So now I have no taillights,brake lights or turn signals. It is due to wire melting. I have almost been rear-ended numerous times now. No other transportation so I'm in need of this being taken care of asap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589230May 17, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
The brake lights fail with no warning. Bulb replacement used to work. Since ownership at +70,000 miles, I have had to replace one or both of the tail light sections as they melted. The lighting harness has been changed multiple times. In January 2024 Hyundai issued a warranty extension to 15years/200,000miles. There is no date on the letter. When I tried to get my car serviced there were charges for testing to ensure that this was the problem and it was difficult to find someone to service the car in a timely manner. The police continue to issue me tickets for no rear brake lights. The Dealer who finally serviced the car indicated that the Warranty was Void as the replacement parts were not Hyundai parts. Servicing the car was well after the original warranty was already over, so why would you worry about warranty claims for original parts. They claim that they cannot diagnosis the problem without original parts. Hyundai Corporate Customer Service was no help in this matter, but they did apologize for the problem. Can't drive a car without tail lights and paying 850 for the repair is one month of my disability check.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589234May 17, 2024
ENGINE
Hello, My name is [XXX], hopefully this peaks your interest. i have been thru and thru with hyundai about this oil consumption and to be honest i have had it with this terrible company. unwilling to take responsibility for faulty engine issues in millions of individuals with the hyundai brand. Seems to me like this brand is all for profit and not for the customers. I should not have to pay for a combustion cleaning, multiple oil consumption test that are destroying my engine further in HOPES that they will replace my engine out of “goodwill” with no guarantee. This issue should definitely be added to the other recall vehicles that are listed for oil consumption problems, yet isn’t. there’s no reason my car should be burning through 5 quarts of oil in less than a week, this is obviously a manufacture issue and to be told the problem was a cracked oil pan that i paid $700 to fix at the dealership just to find out, that was not the issue, my car was not diagnosed correctly and i was charged for this oil pan replacement for absolutely no reason being that my vehicle is still CONSUMING oil, not leaking oil. i have checked for oil leaks myself, that is not the issue. my engine is consuming oil at a very rapid rate in the event i drive my car more than the 15 miles i drive to work and back, one errand run and 5 days of driving back and forth to work SHOULD NOT be using that much oil. my engine is getting hot from a 15 mile drive to work and i SHOULD NOT have to damage my engine further if hyundai can not even promise me a replacement in the event my engine burns up. No kind of loaner car available. This is just a terrible company all around and i’m ready to just switch to a different vehicle brand as this company obviously does not take responsibility for the issues that millions of individuals are having at this very moment. i spoke to a case manager and she Tells me i will receive an engine replacement if my oil combustion cleaning fails, when i asked for that in INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589196May 16, 2024
ENGINE
The oil box does not look right, Also there is an orange handle dipstick to check the oil. The dipstick should be yellow
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589042May 16, 2024
ENGINE
My car was eating up oil and there was no leak in it. Then the vehicle stopped working. I kept up the maintenance for the vehicle and when I reached out to Hyundai they told me to take it to my local dealership to get fixed and they stated that they could not fix it, but according to the class action suite I was suppose to get it fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589054May 16, 2024
ENGINE
The contact owns a 2019 Hyundai Sonata. The contact stated that the engine was consuming an excessive amount of engine oil. The contact stated that the check oil warning light was illuminated. The contact stated that the vehicle was consuming 4-quarts of engine oil per week. The contact stated that the dealer and the manufacturer were notified of the failure, but neither offered any assistance. The vehicle was not repaired. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589056May 16, 2024
ENGINE
Had issues with engine consuming oil. Took to dealer who completed an engine oil consumption test to find the engine oil was 3 quarts low. All services had been completed through the dealer for the life of the vehicle. Engine replacement was approved. Vehicle was still under warranty. Vehicle was at 88227 miles when taken to dealer for repairs for oil consumption.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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