Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11517544April 17, 2023
ENGINE
Hello, I am the second owner of this car since 6+ years. I had given the car for fluid flush as part of regular service at a local Firestone. The technician was on a test drive after service and the engine hydrolocked. I have been without a car since last 5 days and no one seems to take the responsibility and help me with replacing the defective engine as it has major known issues with engine. Please review and help. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516996April 14, 2023
SERVICE BRAKES
Brake light is stuck on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517007April 14, 2023
TIRES
The contact owns a 2016 Hyundai Sonata equipped with GT Radial tire, Tire Line: Champiro Touring, Tire Size: 205/65/R16, DOT Number: Y9BCCRHX. The contact stated when she approached the vehicle in the morning, the front driver’s side tire was flat. The contact stated she called roadside assistance who replaced the tire with the spear tire. The contact took the vehicle to the tire shop and the contact was informed that there was no failure found with the front driver’s or passenger’s side tires. The contact continued to experience the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16T017000 (Tires); however, the VIN was not included. The contact attempted to call the manufacturer but has not been able to speak with a representative. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517035April 14, 2023
ENGINE
I noticed a strange smell almost like burning maple syrup in the garage for months. I thought it was just a different smell from Hybrid cars as I didn't have this used car very long. While driving at times the acceleration would stutter, again I thought this was just expected having never driven a hybrid car. Then on a trip a couple hours out of town someone stopped me on the road to tell me I was burning antifreeze and he could see white smoke coming from the car. I pulled over and didn't notice anything and continued driving but the heater wasn't working, it was blowing cool air despite the heat being on. I pulled into an auto parts store and got antifreeze in case. And then the overheating alert came on. I waited and filled it up and made an appointment at the dealer. They diagnosed it as a a blown gasket and a bad catalytic convertor and replaced all of that. After bringing it home I continued to lose coolant even with a two mile ride, I went from Max fill to half way between max and min. Clearly the problem wasn't the gasket or the catalytic convertor. Others have shared similar experiences online and had to have many parts replaced. The coolant tank, the EGR cooler (?), etc. I don't know what the problem is but something is wrong with these cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517073April 14, 2023
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact stated while driving approximately 50 MPH, the vehicle stalled, and the brakes seized. The contact stated that several unknown warning lights were illuminated, and the vehicle lost motive power. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516839April 13, 2023
SEATS
I am writing to report a safety issue with my 2016 Hyundai Sonata. The trunk is stuck closed and I am unable to open it using the key fob or the button on the trunk itself. Additionally, the button to fold down the rear seats is located inside the trunk, which makes it impossible to access the trunk from the rear seats. I have also tried using the keyhole on the trunk, but it does not work either. This is a serious safety issue that poses a risk to myself and others on the road. In the event of an emergency, I may need quick access to the trunk to retrieve necessary items or a spare tire, but due to the malfunction, I am unable to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516964April 13, 2023
FUEL/PROPULSION SYSTEM
There was a complaint on your site that is exactly what happened to my car. While driving with foot on accelerator, acceleration/ current speed will randomly just stop. 1-1- Once i fully release the accelerator and then reengage the accelerator problem goes away. This is very random as to when it happens, and will happen multiple times in a row some times... and other times happens once and doesn't the rest of the trip. Safety is put at risk. There's only 38,000 miles on this vehicle. My mechanic can't find it because it's not doing it. The engine light doesn't come on and neither does a code. It does this on a freeway and the streets. This is extremely scary and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516976April 13, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
after taking my 2015 sonata eco to the dealership for campaign 993; campaign 210; and, campaign tww 15-17 I have experienced the following issues: RIGHT TURN SIGNAL STOPPED WORKING ALARM GOES OFF 5 MINUTES AFTER LOCKING THE VEHICLE DASH INDICATES MY REAR DRIVER SIDE DOOR IS AJAR WHEN IT IS LOCKED Prior to having the service done my vehicle did not have any of this issues. RUSNAK Hyundai Inland Empire has not been helpful in resolving these issues. I am being asked to pay to diagnose the issues that were not present prior to the software updates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516769April 12, 2023
SERVICE BRAKES
Please contact me for more details on issues and info on this dealership (Kendall Hyndai in Miami I know there something wrong with the way they’re responding to this very dangerous brake issue’s before it cause l serious injuries or. fatalities Took the car to dealership with an abs light on and stop check brakes light as well had total brake failure after running diagnostic the said I need to change the pressure source unit which cost me 4k after picking up vehicle and driving a few mile had same issue happen they said I need to change both rear bearing sensors which is another. 1500 iam feeling like this is a very serious issue and the are just charging me as much as they can . I called another dealer close by and found that they charged way less labor and parts fees example ~ was charged 289 an hour other dealer 190 plus less hour as well the parts were same issue paid 2159 for pressure source unit and other dealer was 1900 plus a shipping fee of 100 to get it faster the other dealer said the don’t charge for that in other words the dealer I went to Kendall Hyndai was way over charging for every aspect of my issue this unexceptable to me and should be looked into!!!! This more importantly is a dangerous problem when you lose breaks unexpectedly which could cause serious bodily harm to one self and the second part of the dealer charging way more than reasonable prices is also unbelievable and disturbing as well
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516808April 12, 2023
ENGINE
2 weeks ago, I was on the freeway and my car started sputtering while accelerating and engine light was flashing. I got it towed to a nearby mechanic. Got a diagnostic test, they found metal in my oil, my engine makes noise, etc. then I started looking into things while my car was in the shop, turns out there is a recall on the engine for that exact reason (code p1326). But by the time I called the mechanic about it he already cleared the codes. THE NEXT DAY I took it to a Hyundai dealership for the recall. Today I picked it up, they said they can’t do anything because the code was cleared even though I had the paperwork from the last place with all the codes that were shown. They refused service and charged me $175 for the test. And said they heard no knocking noise from the engine. The minute I pulled out of the dealership, the knocking continued the whole way home. Hyundai said there was no noise when clearly there is. Now at this point they said they won’t do anything unless my engine blows or the light flashes again. This is a HUGE safety concern that they should be taking care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516468April 11, 2023
ENGINE
I was accelerating from a county road onto a state road, and the engine quit. The dash board displayed a bunch of tiny colored symbols of which I hadn't seen before. I coasted and pulled into an Elementary School parking lot and braked to a stop. I attempted to restart but got nothing. I smelled something and got out and opened the hood. The bottom end of the motor was on fire! I flagged down a lady and described my situation. She was the principal and went to get a matinance man with a extinguisher. Soon, two guys with water bottles stopped and extinguisher the flames. The principal and matinance man arrived and the guys pushed my Sonata into a parking spot. The principal (nice lady) gave me a ride home. I bought it used, no warranty, from a used car lot. I still owe a lot on it. Up until that point, I liked the car as so did my friends. Having full coverage insurance on it, I'm waiting to see what Allstate is going to do. This happened this past Friday , first week of April in the evening.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11516516April 11, 2023
ENGINE
We were driving down the road when the engine just seized without warning. When we got out of the car we noticed that there was a line of oil running down the road. The car was towed to a repair facility where it was noted that the oil plug was missing. At that time we were told that there are multiple reports of this happening with this vehicle and that it is being investigated by the NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516521April 11, 2023
FUEL/PROPULSION SYSTEM
The VIN number for this car is [XXX]. "Check engine" light was on and the car could not pass the inspection. We took the car to the mechanics and they found out " leak from fuel pump module" (please refer to the mechanics report for details) . Due to the safety concern, we have to fix it right away out of our own pocket. This particular VIN number is not included in the MHTSA ID: 18V934000. We are requesting this VIN number to be added in the recall ID 18V934000. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). UPDATE-06/01/2023- Consumer is checking status of VOQ.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516576April 11, 2023
ELECTRICAL SYSTEM
“Hybrid System Alert” comes up on the dash and the system shuts down, all electrical is lost including HAZARD LIGHTS and the ability to put the car into Neutral. Since the car shuts down Hyundai says they cannot retrieve the code to solve it. It has been happening on and off for over a year and I’ve been stranded on a dark road with no lights on the car and no ability to push it off the road. HYUNDAI IS NOT HELPING! They need to recall these cars as the issue is widespread. The car restarts after a day or so, but in that moment it is not driveable and very unsafe. It’s clearly a flaw, as there’s no code to be found. It needs to be recalled and fixed. AAA has towed me or come out several times and cannot understand the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516427April 10, 2023
SERVICE BRAKES
ABS system lights up and stop car and check brakes flashes loss of brakes completely!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515962April 7, 2023
ENGINE
The car quit on road going 40 mph. Won't restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515974April 7, 2023
SEAT BELTS
I bought this Hyundai 2013 Sonata in June of 2020 with 62,500 miles on it. I do not drive very much as have health issues and needed a good car to take my husband with dementia and myself to doctors and stores etc. After just a few months of owning the car the drivers side seatbelt does not retract when it is clicked in. It just stays loose across my chest. Very scary as don't think it will hold me in in case of accident. I am 67 yrs old so not like I abused the seatbelt and I see it is a common problem but a dangerous one. I am on a fixed income and cannot afford to fix it and think with so many complaints about the seatbelt not locking in place or pulling tight like it should Hyundai should be made to fix the seatbelt. After owning the car 3 years I have only put 1500 miles on it as now around 64,500. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516024April 7, 2023
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Problem began Dec. 2021. Has occurred on 16 occasions since then. Warning light "Check Hybrid System; Turn off Engine" comes on while driving. The car then shuts off the engine and there is a 100% loss of motive power. Sometimes is associated with very rough braking with the car "knocking'." On 3 occasions there has been partial/near complete loss of braking power. All incidents have occurred while under power, so far all while under 45 mph. No accidents yet. Two near collisions from the rear. Hyundai was notified of the problem Dec. 2021/Jan. 2022. After a month of testing they stated the car needed a new plug-in hybrid battery. One was not available and due to "supply chain issues" is still not available 15 months later. Dealership provided a loaner vehicle Jan to Sept. 2022. They requested their car back and Hyundai initially agreed to cover the cost of a rental car. I rented a car for 6 weeks in Sept.-Oct. 2022 at which point a new case manager informed me that Hyundai would not pay for a rental vehicle any longer (note: they did reimburse me the cost of those 6 weeks rental). Hyundai is well aware of the safety issues involved in driving this vehicle. However, they have chosen to ignore them. Their attorney, in a letter to the Ohio Attorney General's Office, blamed the lack of a plug in hybrid battery on supply chain issues (letter was Nov. 2022, at which time the battery was supposed to be available March 2023) and only stated that my vehicle was "drivable." Another warning message "High System Temperature; Switching to Hybrid Mode" has been occurring for a couple of years periodically. Since October 2022, the malfunction indicator lamp is always on and 99% of the time the "Check Hybrid System!" warning light also comes on after about a minute after starting the vehicle. On 3 other occasions the vehicle has entered into "limp home mode" instead of complete shutdown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515713April 6, 2023
ENGINE, EXTERIOR LIGHTING, UNKNOWN OR OTHER
Hello, I have reached out to Modesto Hyundai and consumer affairs since May of 2022. I have been shunned and told nothing is wrong. The message below was sent last year in May. I was turned away because I could not afford the diagnostic even though it was covered under a past warranty recall. I had to complain. A few months later I came up with the money and was told I was given the wrong information the first time. They kept the car for a week,, drove only 30 miles and said it was the battery. I recently had a oil change done at Hyundai in February 2023. They failed to mention the oil everywhere and said everything was fine. The engine stalls on a daily bases. The 2 prior oil changes one said they thought oil was leaking but didn't know from where the other said something was wrong with the oil pan. Also you can smell gas in the cab and the head and tail lights have been replaced 3x each in the last few months. "I have gotten no where with the Hyundai dealership here in my town. I was told I'd have to pay for a diagnostic to see if something is wrong before the vehicle could be checked to see if the engine is failing. I believe this car is a lemon and has stalled on several occasions. I recently had an oil change and was told their diagnostic came out clear yet the engine still acts up and will stall while driving. Will it take for my car to stall on railroad tracks and be hit by a train and killed before Hyundai fixes the issue? Women and children die in in faulty cars because no one would listen. A mechanic told me his friend had the same exact car down to the year and had the same issues and Hyundai said it was infact a recall and they replaced the vehicle. Did Hyundai make it right because he was a man? Is this something I should just look for an attorney for? Please help as I know something is seriously wrong with this car. I was told that Hyundais are safe cars yet I have never felt more unsafe in a vehicle." Thank you for your time. Hoping for the best.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515818April 6, 2023
UNKNOWN OR OTHER
Panoramic sunroof exploded spontaneously while the car was driven at night. Terrifying and traumatic. Glass everywhere. No rock or anything hit it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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