Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#10537554August 27, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2007 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE DRIVER'S SIDE SUN VISOR FRACTURED AND WOULD HANG ABNORMALLY, BLOCKING THE DRIVER'S VISION OF THE ROADWAY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537215August 26, 2013
ENGINE
I WAS DRIVING APPROXIMATELY FORTY (40) MILES PER HOUR, IN TRAFFIC, WHEN THE ENGINE SHUT-OFF. I QUICKLY TURNED THE IGNITION TO "OFF" AND THEN BACK ON. THE ENGINE STARTED IMMEDIATELY. I AM EXTREMELY CONCERNED ABOUT BEING IN AN ACCIDENT. THIS HAPPENED AGAIN, WHEN I WAS DRIVING THROUGH A PARKING LOT. I QUICKLY TURNED THE IGNITION TO "OFF" AND THEN BACK ON. THE ENGINE STARTED IMMEDIATELY, ON BOTH OCCASIONS. I TOOK MY VEHICLE INTO PLANET HYUNDAI IN LAS VEGAS, NEVADA, ON AUGUST 7, 2013. THEY COULD NOT IDENTIFY THE PROBLEM WITH THEIR SYSTEMS CHECK AND COULD NOT PRODUCE THE SAME ENGINE SHUT-OFF EVENT, WHILE OPERATING THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537110August 25, 2013
ENGINE
I WAS AT A LIGHT, AS I LET GO OF THE BRAKE, I HEARD A LOUD CLANKING SOUND AND THE FRONT OF THE CAR SHOOK AND THE CAR IMMEDIATELY DIED. I TRIED TO RESTART, MADE THE SAME SOUND AND DIED. CALLED ROADSIDE AND HAD VEHICLE TOWED TO DEALERSHIP AFTER AN HOUR AND A HALF BEING STUCK AT A LIGHT/INTERSECTION. I WAS TOLD THE NEXT DAY THAT MY CAR SUFFERED A "CATASTROPHIC ENGINE FAILURE". NO CODES CAME UP. THEY DROPPED THE PAN AND SAID METAL PIECES FELL OUT! I WAS LIVID! I'VE ONLY HAD THE CAR LESS THAN A MONTH, ONLY ABOUT 1500 MILES AND THE ENGINE WENT OUT! THANK GOD, I JUST DROPPED THE KIDS OFF TO SCHOOL AND THE ROAD WASN'T SO BUSY AS TO CAUSE AN ACCIDENT. I HAD NO WARNINGS FROM STARTING THE CAR, NO MESSAGES FROM BLUE LINK. SERVICE MANAGER AT DEALERSHIP STATES I WOULD NOT HAVE RECEIVED ANY WARNING, BECAUSE IT HAPPENED QUICK WHICH IS WHY IT IS LABELED AS "CATASTROPHIC FAILURE". WHAT IF THIS HAPPENED WITH MY KIDS IN THE CAR, ON THE FREEWAY, OR TRAVELING? SO A REPLACEMENT ENGINE IS BEING ORDERED FROM SOUTHERN CALIFORNIA. I DON'T TRUST IT. I REPORTED IT TO CORPORATE, WHICH SENT TO REGIONAL OFFICE. AND I AM AWAITING A RESPONSE. I ORIGINALLY REQUESTED A REPLACEMENT VEHICLE BUT AFTER READING THE COMPLAINTS ON NHTSA, I WANT MY MONEY BACK. I DON'T TRUST THIS CAR ANYMORE, I DON'T FEEL SAFE AND I DON'T WANT THE THOUGHT IN THE BACK OF MY MIND THAT THERE COULD BE A CHANCE OF SOMETHING ELSE HAPPENING! MY HUSBAND IS DEPLOYED RIGHT NOW, AND WHAT I DESERVE IS SOME PEACE OF MIND AND NOT PUT MYSELF OR MY CHILDREN AT JEOPARDY OF A POSSIBLE REPEAT ENGINE FAILURE, CRACKED FRONT AXLE, ISSUES WITH ACCELERATION OR WHATEVER ELSE THAT CAN OCCUR THAT I'VE READ ON THIS SITE. THIS IS A DEFINITE SAFETY ISSUE AND SHOULD NOT HAVE TO WAIT FOR MORE COMPLAINTS TO DO SOMETHING ABOUT IT! PLEASE HELP ME RESOLVE THIS WITH GETTING MY MONEY BACK! A BRAND NEW CAR SHOULD NOT HAVE SUFFERED A CATASTROPHIC ENGINE FAILURE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537149August 25, 2013
ELECTRICAL SYSTEM, STEERING, ENGINE
WHEN ENTERING AN UP-RAMP TO A LIMITED ACCESS HIGHWAY AT SLOW SPEED, LESS THAN 30 MPH, AND TURNING TO THE RIGHT, THE ENGINE SUDDENLY DIED AND POWER WAS LOST TO STEERING AND BRAKES. WE WERE ABLE TO PULL OFF THE ROAD AND RESTART, BUT WERE JUST LUCKY THAT THIS DIDN'T HAPPEN ON A CURVE AT HIGH SPEED OR IN HEAVY TRAFFIC. TOOK THE CAR TO THE DEALER THE NEXT DAY, AND THEY WERE UNABLE TO REPEAT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537175August 25, 2013
ENGINE
I WAS STOPPED IN HEAVY TRAFFIC AND SUDDENLY THE ENGINE RACED TO MAXIMUM AND THE CAR LURCHED FORWARD. FORTUNATELY, I HAD LEFT ENOUGH SPACE BACK FROM THE VEHICLE IN FRONT OF ME TO AVOID AN ACCIDENT. I HAD TO PUT BOTH FEET ON THE BRAKE AND ATTEMPTED TO SHUT OFF THE ENGINE TO STOP THE ENGINE FROM RACING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537177August 25, 2013
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
WE WERE ON A AN EXTENDED TRIP AND HAD PROGRAMMED THE GPS TO TAKE US TO A REMOTE POINT WE HAD NEVER BEEN TO BEFORE. SUDDENLY THE GPS SCREEN WENT BLANK, EXCEPT FOR THE VEHICLE MARKER ICON - THIS LASTED FOR SEVERAL MINUTES. IT THEN FLASHED MULTIPLE DIRECTIONS FOR FUTURE TURNS (WHICH WERE INCORRECT), IT WENT BLANK AGAIN, AND THEN REFLASHED OTHER MULTIPLE DIRECTIONS FOR FUTURE TERMS. THIS HAPPENED SEVERAL TIMES. ULTIMATELY, THE GPS SAID WE HAD ARRIVED AT OUR DESTINATION, BUT WE WERE AT LEAST 30 MILES FROM ONE OF THE POINTS ALONG THE WAY TO WHERE WE WERE GOING. HAD I NOT KNOWN GENERALLY WHERE TO GO, I WOULD HAVE BEEN LOST IN A REMOTE AREA WITH LITTLE OR NO OTHER PEOPLE ON THE HIGHWAY TO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537006August 23, 2013
AIR BAGS
LIKE MANY OTHERS THE AIR BAG INDICATOR LIGHT COMES ON AND STAYS ON FOR NO REASON JUST AS MILLIONS OF OTHERS HAVE STATED. THIS IS A DEFECT ESPECIALLY WHEN IT COMES TO AIR BAGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536622August 22, 2013
SERVICE BRAKES, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
DRIVING BACK HOME FROM WORK AND DRIVER BEHIND NOTIFIED ME THAT BRAKE LIGHTS DON'T WORK. I CHECKED ALL FUSES, BULBS AND SEEMS OKAY. I FOUND THAT THE BRAKE LIGHT SWITCH IS DEFECTIVE. I SAW RECALL ON 2007 HYUNDAI SANTA FE BUT NOT 2006. WILL THE DEALER WILL REPLACE MY DEFECTIVE BRAKE LIGHT SWITCH? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536399August 20, 2013
SUSPENSION, STRUCTURE:BODY, POWER TRAIN
THE PASSENGER FROM SUB FRAME BROKE DROPPING THE LOWER CONTROL ARM BENDING THE WHEEL OUT. THIS WAS AT BIG O TIRES CHECKING ALIGNMENT. I SEE THERE WAS A CLASS ACTION LAW SUIT ON THIS MATTER COVERING 2001-2003 SANTAFE'S. THE FRONT SUB FRAME MUST BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536130August 19, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 12 MPH AND APPROACHING A TRAFFIC STOP, THE BRAKE PEDAL BEGAN TO VIBRATE WITH A WHINING NOISE UPON ENGAGEMENT. THERE WAS A VOLUNTARY RECALL ISSUED BY THE MANUFACTURER RELATED TO THE ABS HOWEVER, THE CONTACT'S VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535981August 18, 2013
SERVICE BRAKES
WHILE DRIVING, DRIVER'S SIDE REAR WHEEL GENERATING A SCREECHING NOISE AND A BURNING SMELL. CHECKED TIRE AND BOTH THE TIRE AND WHEEL RIM WERE RED HOT. TOOK TO HYUNDAI DEALER. SAID CALIPERS NOT SLIDING PROPERLY. THEY CLAIM ON SANTA FE'S YOU HAVE TO BRING THEM IN FOR SERVICE (THE CALIPERS) EVERY 10K OR SO, AS THE REAR CALIPERS HAVE A TENDENCY TO FREEZE. I CHECKED THE INTERNET, AND THERE ARE NUMEROUS POSTINGS ON HYUNDAI SANTA FE OWNERS HAVING SIMILAR PROBLEMS. ALSO AN ARTICLE IN THIS WEEK'S HARTFORD COURANT AUTO SECTION OF A CONSUMER WITH A SIMILAR PROBLEM. IF I HAD NOT PULLED THE CAR OVER AND CHECKED THIS OUT THOROUGHLY, I COULD HAVE HAD A BLOWOUT AS THE HOT TIRE WOULD HAVE EXPLODED. THERE MAY BE A DEFECT IN SANTA FE CALIPERS. A SAFETY RECALL MAY BE IN ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535699August 16, 2013
ENGINE
FOR THE SECOND TIME THIS SUMMER THE ENGINE HAS JUST SHUT OFF WHILE DRIVING SLOWLY DOWN HILL. THIS TIME I BARELY MISSED CAUSING AN ACCIDENT AND HITTING A PEDESTRIAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535769August 16, 2013
VISIBILITY/WIPER
SUNVISOR FELL OFF. SMALL PLASTIC RING HOLDING THE SUNVISOR POST BROKE ALLOWING THE VISOR TO FALL AND BLOCK VISIBILITY. THERE ARE MANY POSTS ON LINE COMMENTING ON THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535826August 16, 2013
VISIBILITY/WIPER
THE DRIVERS SIDE SUN VISOR BROKE WHILE MY PREGNANT WIFE WAS DRIVING DOWN THE FREEWAY. IT CAME DOWN BLOCKING HER LINE OF SITE AND NEARLY WAS IN AN ACCIDENT AS IT WAS STOP AND GO RUSH HOUR TRAFFIC. AFTER RESEARCHING, THIS HAS BEEN AN ISSUE FOR YEARS BACK TO 2007 AND THERE ARE ENDLESS POSTS ABOUT THIS ISSUE. IT APPEARS HYUNDAI HAS DONE NOTHING ABOUT IT EXCEPT TAKE MONEY TO REPLACE IT WITH THE SAME DEFECTIVE PART. THE SONATA HAD A RECALL ON IT, SO CLEARLY THEY KNOW ITS AN ISSUE. IT APPEARS TO BE A DESIGN FLAW, THE PLASTIC IS VERY, VERY THIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535485August 15, 2013
SEATS
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, ALL OF THE SEATS VIBRATED ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT IT WAS A NORMAL OCCURRENCE FOR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535516August 15, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AS THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO STATED THAT THE THROTTLE CONTROL SENSOR WAS DEFECTIVE. THE DEALER REPLACED THE THROTTLE CONTROL SENSOR. THE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535645August 15, 2013
ELECTRONIC STABILITY CONTROL (ESC), STEERING, FUEL SYSTEM, GASOLINE
HAD A MALFUNCTIONING FUEL GAUGE. WHICH READ 1/4 TANK OF GAS, WITH AN EMPTY TANK. THIS HAPPENED AFTER THE GAUGE HAD BEEN JUMPING FROM FULL TO EMPTY A FEW TIMES. NOW THE CARS STEERING IS STARTING TO GO. THE CAR WILL ALL OF A SUDDEN PULL WHILE GOING AROUND A BANKING TURN, IN EITHER DIRECTION! ON TURNS THE ESC WILL CONSTANTLY GO OFF, EVEN ON TURNS IT NEVER USED TO HAPPEN ON. ALSO THE PASSENGER SIDE VISOR HAS FALLEN OFF COMPLETELY. THE CAR ONLY HAS 88,000 MILES AND THIS ALL STARTED HAPPENING NOVEMBER 2011. EVERY TIME I BRING IT TO MY MECHANIC HE SAYS THERE IS NOTHING WRONG WITH IT AND IT CONTINUES TO HAPPEN. YESTERDAY THERE WAS A RECALL FOR CARS BEING BUILT BY OUR MANUFACTURER IN THE SAME YEAR WITH THE SAME PROBLEMS, WHY WAS MY CAR NOT RECALLED????? 2007 HYUNDAI SANTE FE *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535260August 14, 2013
ENGINE
WHILE DRIVING OUR 2013 HYUNDAI SANTA FE SPORT 4CYL. ON THE MASS. TURNPIKE, 200 MILES FROM HOME, THE ENGINE SUDDENLY STARTED TO RUN VERY ROUGH. MY SON BOUGHT THE CAR INTO THE RIGHT HAND LANE AND ONTO THE SHOULDER OF THE ROAD. THE CAR WAS TURNED OFF AS HE INVESTIGATED THE PROBLEM. NO DAMAGE WAS VISIBLE. AS THE CAR WAS RESTARTED, THE CHECK ENGINE LIGHT CAME ON. THE CAR CONTINUED TO RUN VERY ROUGH AND SHOOK. WITH THE ASSISTANCE OF THE MASS. STATE POLICE, THE CAR WAS REMOVED FROM THE TURNPIKE TO AWAIT ROADSIDE ASSISTANCE. THE CAR WAS TOWED TO A NEARBY HYUNDAI DEALERSHIP. THE FOLLOWING DAY THE SERVICE MANAGER CALLED TO SAY THAT THE PROBLEM HAS BEEN FOUND. A SPARK PLUG IN CYLINDER 2 HAD BROKEN, WITH THE BROKEN PIECE MISSING. THEREFORE, THE ENGINE HAS TO BE DISMANTLED AND INSPECTED FOR ADDITIONAL DAMAGE UNTIL THE LOOSE PART IS FOUND. WE ARE VERY DISAPPOINTED IN OUR RECENT PURCHASE AND WONDER IF THE REPAIR OR REPLACEMENT OF THE ENTIRE ENGINE IN A 3 1/2 MONTH OLD CAR WITH LESS THAN 4,500 MILES ON IT IS A CAR THAT WE WILL FEEL SAFE IN AGAIN. THERE HAS BEEN MINIMAL CONTACT WITH THIS DEALERSHIP AS THEY ARE STILL "WORKING ON IT" OUR LOCAL DEALER THAT WE BOUGHT THE CAR FROM HAS ALSO BEEN OF VERY LITTLE HELP. HYUNDAI ASSISTANCE STATES THAT THEY WILL PAID FOR THE REPAIRS AND COST OF OUR RENTAL CAR AFTER WE SUBMIT OUR RECEIPTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535325August 14, 2013
VISIBILITY:REARVIEW MIRRORS/DEVICES
MY DAUGHTERS AND I PULLED INTO OUR DRIVEWAY, PARKED THE CAR AND TURNED OFF THE ENGINE. BEFORE GETTING OUT, THE REAR VIEW MIRROR FELL OFF AND TOOK A CHUNK OF GLASS FROM THE WINDSHIELD. MY CAR STILL HAS MANUFACTURE WARRANTY, SO I MADE AN APPOINTMENT FOR MONDAY JULY 29. I WENT TO BURLINGAME HYUNDAI WHERE THE SERVICE MANAGER SAID "NO WAY DID THAT MIRROR FALL OFF. HYUNDAI WON'T COVER IT." I THEN CALLED HYUNDAI CORPORATE WHO SAID IT'S UP TO THE SERVICE PERSONNEL TO DECIDE IF THE WARRANTY COVERS THE WORK. THEY SUGGESTED I TAKE THE CAR TO ANOTHER DEALERSHIP. I WENT TO SERRAMONTE HYUNDAI AND THEY SAID THAT MY MIRROR WAS NOT ORIGINAL MANUFACTURE INSTALLED MIRROR AND WOULD NOT COVER THE COST TO REPLACE THE GLASS.I THEN WENT BACK TO ENTERPRISE CAR SALES WHERE I BOUGHT THE CAR AND THEY DETERMINED IN THEIR RECORDS THAT THE MIRROR WAS ORIGINAL AND NOT REPLACED. ENTERPRISE TALKED TO SERRAMONTE HYUNDAI ABOUT WARRANTY REPLACEMENT, HOWEVER THEY ALSO SAID "THE MIRROR CAME OFF WITH A FORCEFUL PULL." I AM COMPLAINING THAT THE GLASS AND OR GLUE USED ON THE REAR VIEW MIRROR CAUSED THE MIRROR TO FALL OFF AND DAMAGE THE WINDSHIELD. I BELIEVE THE HYUNDAI WARRANTY SHOULD REPLACE IT. I DID NOT PULL IN ANY FASHION ON THE MIRROR. I HAVE READ VIA GOOGLE SEARCH THAT THIS HAS HAPPENED TO OTHER PEOPLE IN VARIOUS CAR MAKES. THIS OCCURRENCE IS NOT THE FIRST TIME A MIRROR HAS FALLEN OFF THE GLASS LEFT A CHUNK OF GLASS MISSING. IT IS MOST LIKELY A GLASS MANUFACTURE DEFECT. PLEASE HELP MAKE HYUNDAI HONOR THEIR WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535058August 13, 2013
ELECTRICAL SYSTEM
THE SENSOR FOR THE GAS TANK WENT BAD, IN OUR OPINION, PREMATURELY. WENT ONLINE TO RESEARCH THE ISSUE, AND LEARNED THAT THIS IS A COMMON PROBLEM WITH SANTA FES, EVEN THOSE NEWER THAN OURS. IMPACT: WHEN THE SENSOR FAILS, THE FUEL GAUGE DISPLAYS 'EMPTY' NO MATTER WHAT AMOUNT OF FUEL IS IN THE TANK, RENDERING THE FUEL GAUGE TOTALLY UNRELIABLE TO THE DRIVER. THE CAR COULD RUN OUT OF GAS ANYWHERE-- FOR EXAMPLE, ON A HIGHWAY--POTENTIALLY CREATING A SERIOUS SAFETY HAZARD TO NOT JUST THE DRIVER BUT ALSO TO OTHER DRIVERS AROUND HIM. WE WONDER WHETHER A RECALL SHOULD BE ISSUED FOR THIS SENSOR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe