Hyundai Santa Cruz Complaints

312 consumer complaints on file.

#11496566December 8, 2022
EXTERIOR LIGHTING
Headlights are dismal low beam is useless
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496368December 7, 2022
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
While driving down a two-lane highway at night (foggy conditions), the Lane Following Assist feature was turned on. There was a section of highway where a vehicle had previously driven through wet white paint. The paint was smeared toward the ONCOMING lane as if the vehicle had turned left after driving through the wet paint. The Lane Following Assist on my 2022 Santa Cruz detected these white paint tracks and immediately jerked the steering wheel to the left, INTO the oncoming lane. If there had been a vehicle in that lane, there would have absolutely been a head on collision. There was no opportunity to correct because the vehicle turned to the left so suddenly. This WILL cause crashes. All other safety features were also enabled. There were no known obstructions of safety sensors or cameras.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494683November 23, 2022
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
When accelerating from a complete stop the transmission skips within the first few RPMs. This also happens when coming to a complete stop. It feels like a stall or a stutter. Also does it when put into reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494529November 22, 2022
ELECTRICAL SYSTEM
The contact owns a 2022 Hyundai Santa Cruz. The contact stated that while attempting to accelerate, the vehicle failed to respond. The contact stated that after letting up off the accelerator pedal, the engine revved up and the vehicle lunged forward. There was no warning light illuminated. The contact stated that the instrument panel background lighting was very dim for all the display functionality. The local dealer was contacted and informed that the failure had occurred intermittently, and while driving at various speeds. The dealer suggested that the vehicle be taken in to be diagnosed; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494059November 18, 2022
ENGINE, POWER TRAIN, SUSPENSION
1st incident occurred October 19 2022.while driving 45 mph all of sudden vehicle lost engine power, can not accelerate. vehicle would not restart. towed vehicle to hyundai dealership service center.vehicle was repaired on November 2 2022. 2nd incident occurred on November 17 2022. while driving on highway speed limit vehicle engine lost power. vehicle would not restart. towed vehicle back to same dealership service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493877November 16, 2022
POWER TRAIN
When I picked up my new Santa Cruz...a warning check transmission fluid came on when sales rep was showing how to set up truck. Went to service they could not find anything wrong. At 315 miles my truck became nonresponsive in middle of an intersection. and at the next 2 intersections on my way home. When I mean, nonresponsive vehicle would come to a stop and not go forward until I let off gas and depressed gas. Called dealer took in for service no problem driving to dealer. They could not find anything wrong. They did bleed the transmission fluid. I now see a recall describing my exact experience. I am afraid it will repeat. Took vehicle in for oil change and was notified of recall. They claimed to updated software. I have had since the first occurrence smaller episodes. I hope and pray software will fix problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493455November 14, 2022
POWER TRAIN
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving approximately 50 MPH, the message "Pull Over and Stop Immediately" was displayed. The contact veered to side of the road. The contact stated that while attempting to shift into gear the vehicle failed to respond. The contact stated that the vehicle appeared as if the transmission was in neutral(N). The vehicle was towed to the residence. The vehicle was then towed to an unknown dealer but was not diagnosed or repaired. The vehicle was then towed to the second dealer where it was diagnosed that the transmission needed to be replaced and that the failure was associated with NHTSA Campaign Number: 22V746000 (Power Train) however, parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle had been at the local dealer since September 23, 2022. The manufacturer was made aware of the failure and informed the contact that parts were not yet available. The failure mileage was approximately 2,950. The contact stated that an agreement was reached between them and the dealer to get a trade-in for a new vehicle. The claim is fulfilled on their part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492716November 8, 2022
POWER TRAIN
On 11/6/2022, while driving the vehicle, it suffered a loss of power and would not accelerate. I was in the vehicle with my wife and 2 young children who felt the vehicle shudder. I was able to drive the vehicle to my home. On 11/7/2022, upon starting the vehicle, I received an error notice from the internal diagnostics system: transmission control P087501 POWERTRAIN TCU. System advised to have vehicle serviced immediately. Vehicle was towed to nearest Hyundai dealership. Further information awaited.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492183November 3, 2022
ENGINE, POWER TRAIN
While driving, warnings were issued to check each of the driver assistance items and lights lit up on dashboard. Pulled over and turned off vehicle. Would not restart. Towed to nearest dealer. Sat for 2 weeks until they could look at it. Told to rent a car in meantime. Diagnosed as faulty TCU. Replaced TCU. Went to pick back up and would not start. Clicking noise heard from engine compartment. Left vehicle and was provided loaner card. Cannot identify cause. Vehicle sits.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491239October 27, 2022
SEATS, ELECTRICAL SYSTEM
Driver's seat power height adjustment does not work. Brought it to the dealership and they claimed they verified the issue and it was because of something I had under the seat. They claimed to have corrected it, and verified operation, but it still doesn't work. When confronted about it, the service manager now insists it's the switch that's the problem, and he is ordering a new one. This issue prevents me from adjusting the height of my seat, so I sit so high that the rest view mirror blocks my field of view. This remains unresolved as of 10/26/22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491236October 27, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
Less than a week after purchasing the vehicle, the audio stopped working. All warnings had no audible indication, including lane departure, rear collision, front collision, blind spot, and back seat. Looking up the issue online, it seems this is common on the trim of my vehicle (Limited). I brought it to the dealership for repair. When I got it back, they said there was a loose connection in the back of the radio.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490785October 25, 2022
POWER TRAIN
The contact's husband owns a 2022 Hyundai Santa Cruz. The contact stated that after her husband parked the vehicle in the driveway, he exited the vehicle and went into the garage when the vehicle unintentionally rolled forward into the garage and crashed into her vehicle. The contact's husband did not sustain any injuries, and no medical attention was received. No police report was filed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The failure recurred with the "Shift To Park" message displayed while the gear shifter was shifted into park(P). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 2,700.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11490386October 22, 2022
POWER TRAIN
My residence is located in a dip..I can't say valley..this new Santa Cruz won't go up the hill even with the turbo engine the grade is not much.. a honda accord goes up easily.. the Santa Cruz revs and petty much stalls and I have to pump the accelarator and not sure what is going on with it.. there are no recalls and so I don't know what is wrong with it.. now I am forced to think of selling it and getting another one..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490061October 19, 2022
VISIBILITY:WINDSHIELD WIPER/WASHER
The washer fluid nozzles are not adjustable and the fluid while spilling still only sprays about 3 inches up from the bottom of the windshield. All fluid stays below the wiper so the window cannot be cleaned. When road grime or bugs get on the windshield I have to stop to clean.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490028October 19, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
lost of power while driving at 45 mph. no engine warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489958October 19, 2022
VEHICLE SPEED CONTROL
WHILE DRIVING ON THE 405 FWY MY VEHICLE WOULD NOT ACCELERATE PASS 20 MILES IT WAS 11 PM SO NOT MANY CARS ON THE ROAD , I HAD TO DRIVE WITH MY HAZARD LIGHTS ON 17 MILES TO GET HOME , I AM TAKING IT TO THE DEALER TODAY. NO WARNING LIGHTS , OR MESSAGES CAME ON DURING THE WHOLE ORDEAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489338October 14, 2022
POWER TRAIN
WHILE DRIVING ON INTERSTATE 95, MY 2022 HYUNDAI SANTA CRUZ STARTED TO SHAKE VIOLENTLY AND LOSE POWER. AT THE SAME TIME LIGHTS CAME ON WARNING ME OF AN ISSUE AND TO PULL OVER. I GOT TO THE SIDE OF THE HIGHWAY (WITH MUCH FEAR). I WAS ABLE TO TURN THE VEHICLE OFF AND TURN BACK ON. AFTER I SAT FOR 5 MINUTES WITH IT IN IDLE, I TRIED TO MOVE THE VEHICLE AND IT APPEARED TO GO BACK INTO A NORMAL STATE. I WAS ABLE TO CONTINUE MY TRIP, HOWEVER IT WAS SCARY TO LOSE POWER LIKE THAT. HYUNDAI JUST ANNOUNCE A RECALL - BUT APPEARS TO HAVE NO SOLUTION. THE CURRENT CONDITION IS THAT I AM AFRAID TO USE THE VEHICLE NOW BUT HAVE NO CHOICE. THE INCIDENT WAS MONTHS AGO, BUT I WANTED TO REPORT THIS NOW THAT A RECALL WAS ANNOUNCED. PLEASE GET HYUNDAI TO COME UP WITH A QUICK SOLUTION AS THIS IS DANGEROUS IF IT WAS TO HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488736October 11, 2022
FUEL/PROPULSION SYSTEM
Hyundai Santa Cruz's have been having transmission problems that cause you to lose power while driving. This is a dangerous situation, the car will not accelerate and you are left in the middle of the road with no power to maneuver out of danger. I had to coast to the side of the road to get out of traffic. Hyundai announced a recall but Hyundai states that there is no fix at this time. Dealers are not able to perform any work as Hyundai doesn't have a plan to correct this dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488431October 7, 2022
POWER TRAIN
While stopped at a stoplight in a turn lane, the dashboard gave alerts regarding lane assist being disabled and was giving other errors I don't recall. The vehicle would only drive 2-3 MPH through the turn lane and I was able to pull into a bank parking lot. After putting the vehicle in park, I could hear the engine slowly revving up and down. Two alerts were also sent to my phone via the My Hyundai app. DTC P213577 and C161386 I put the vehicle in park and powered it off. When I powered it on, it would give the same errors and rev up and down. I pressed the accelerator and there was no response. I had the vehicle towed to the nearest Hyundai dealership and they replaced the throttle body.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488348October 7, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My new car with less than 2000 miles stalled at a traffic light on Southlake Blvd. in Southlake, TX. It just died and would not start. All the electrical warning lights were flaring. Every time I tried to restart it, it would try, shudder, and die. I was lucky not to get run over on that busy street. It was towed to the dealership and has been there a month exactly. They cannot figure out what is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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