Hyundai Santa Cruz Complaints

312 consumer complaints on file.

#11516098April 8, 2023
ENGINE, ELECTRICAL SYSTEM
After taking my vehicle to get serviced for the 4th time, the vehicle is is not repaired. I still have the problem two hours later when driving the vehicle on April 7, 2023. My vehicle sometimes get stuck in high idle @1200 RPM when driving. The engine is at operating temperature when it get stuck. It doesn't go away unless I shut off the engine for a few seconds and then start the engine. It stays in high idle @1200 RPM whether it is in park, neutral, reverse, or drive. It stays @1200 RPM whether the A/C is on or off. The engine control module seem to make adjustments to keep the idle @1200 RPM. It is difficult to stop, additional wear on the brakes, and poor fuel economy. On the highway, when I take my foot off the accelerator pedal the engine feels like the pedal is slightly pressed. A stuck accelerator pedal doesn't make adjustments to maintain the 1200 RPM idle in park and drive or whether the A/C is on and off. It is a problem with the engine control module controlling the idle speed. My dealer already did a engine and transmission value reset which didn't fix the problem. Others have filed a complaint that the RPM gets stuck @5000. The rpm getting stuck doesn't trigger a check engine warning light on my vehicle either. One time while I was driving with the idle problem, the engine shut off while I was braking to a stop at the light. Are Hyundai vehicle parts really being tested to the point of failure or malfunction? How come Hyundai USA doesn't know the cause of the problem? Are we their test subject and crash dummies? The Hyundai dealer said they couldn't reproduce the problem, so when it was malfunctioning again I drove it back to the dealership without shutting off the engine for them to confirm the problem. I have a recent video of the malfunction, but only older photos of the engine or electrical malfunction to upload.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515793April 6, 2023
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL:THROTTLE
The contact owns a 2023 Hyundai Santa Cruz. The contact stated while slowing down at approximately 25 MPH, the vehicle downshifted roughly and would jolt while shifting into gear. The contact stated that the failure had been occurring intermittently. Additionally, the contact stated that the RPMs would remain high while he was at a complete stop. The contact stated that the RPMs would rise above 3,000 RPM while depressing the brake pedal, and he would turn the vehicle off to stop the engine from revving. There was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed that the throttle body needed to be replaced. The part was replaced; however, the failure persisted. The vehicle was taken back to the same dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 4,000. The contact stated that the information in this complaint is inaccurate. The manufacturer has resolved the issue now so the contact would like to withdraw this complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515303April 3, 2023
ENGINE
Drove on highway,parked, went back to vehicle,saw leak.coolant low, radiator punctured from rock or something on road statedfrom dealer, not covered,but grill is made wide for objects to easily get in and could happen over and over
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513908March 27, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Discovery on vehicle from Crown dealership, as formal QM from automaker, this particular vehicle could no pass safety and quality inspection due to missing parts in interior. Charging USB port is missing and uninsulated electric cables visibly not connected properly due to missing part can cause short connection, fire hazard or minor electrocution. This particular vehicle is safety risk for user and it was discovered during delivery and dealer said it is OK it is small part missing - no precautionary measures has been done and removal issues are not in place until maybe 4 weeks from now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513907March 27, 2023
POWER TRAIN
Power train/transmission Driving on an interstate at speed , heavy traffic , vehicle suddenly decelerated no matter how much I pushed gas pedal. This lasted for 5-8 seconds before vehicle re-engaged. Lot of vehicles behind me nearly rear ended myself and each other Returning vehicle to dealership on Thursday , March 30th even though told dealership had no appointments available for weeks. No warning before during or afterwards
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513356March 23, 2023
ENGINE
Coolant leaking onto engine shield and ground from front a small rock that hit of vehicle radiator. The radiator is not nearly shielded well enough to protect it from rocks and other debris. A 1/4 inch diameter rock struck the front of radiator through grill opening resulting in a leak and possible risk of overheating the engine. The radiator tube size is also made of extremely insufficient material to withstand any impacts. Hyundai dealer and corporate at this time refuse to take any responsibility for this issue and will not warranty the replacement. The car is a 3 month old 2023 Santa Cruz Limited with just over 3,000 miles on it. This is an extremely common issue with a quick google search of the 2022-2023 Santa Cruz.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511582March 13, 2023
POWER TRAIN, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I was accelerating onto the interstate in a busy high speed area and suddenly there was no communication to my transmission. I went from 58 miles an hour to 20mph is a matter of seconds barely avoiding causing a several car pile up. I had vehicle towed to 2 different dealer service departments to no avail. I was told that there was no code and the problem could not be duplicated. However there is a recall for a similar issue. I was told my vin number didn't fall within that recall. The vehicle has been in the shop for several issues in the 6 short months I've owned it most appear to be related to electrical issues. I've made several attempts to resolve the issue through Hyundai with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510352March 6, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
While driving on the expressway, the sunroof shattered. We were not under an overpass, and traffic was very light. We did not see any object strike the sunroof. It’s like it just spontaneously exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510102March 4, 2023
POWER TRAIN
Vehicle suffered a loss of power while accelerating from a stop. Would not go faster than 30 MPH. Since I was entering a freeway I was lucky that the traffic was light. I was able to pull to the shoulder and after turning off the vehicle and restarting, it performed normally again. There were no warnings on the dash and I will be contacting the dealer ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508541February 22, 2023
POWER TRAIN
On February 10, 2023, I was driving my 2023 Hyundai Santa Cruz on Interstate 10 near Gautier, Mississippi. My cruise control was activated and I was cruising at a speed of about 76mph. Suddenly the vehicle began to rev up to 7,000 RPMs and decelerate. The vehicle then began to coast at around 45mph and pressing the accelerator did not increase the speed but did cause the vehicle to rev. I was able to coast down the off-ramp and turn into a parking lot, however I was nearly hit by oncoming traffic because the vehicle was losing power and I was unable to accelerate. Hyundai Roadside Assistance towed me to the nearest dealership with service center, Jason Pilger Hyundai. By the time the tow truck arrived, the vehicle would not accelerate at all and the driver had to push the vehicle around to the tow truck. After assessing the vehicle, the Hyundai dealership called Hyundai Tech Line and told me that my 2023 Santa Cruz needed a new transmission. The transmission is also on backorder, so I have no idea when my vehicle will be repaired. Hyundai Customer Care is also refusing to reimburse me the cost of my car payment for a brand new vehicle that I will be unable to drive or access for the foreseeable future. My Santa Cruz only had 5,337 on the odometer when this occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507220February 14, 2023
UNKNOWN OR OTHER
The roof moldings may detach and become a road hazard, increasing the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507214February 14, 2023
STEERING
The contact owns a 2022 Hyundai Santa Cruz. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. No warning lights were illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507179February 14, 2023
POWER TRAIN, ENGINE
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving 40 MPH, the vehicle independently started to decelerate. The contact stated that unknown warning lights were illuminated. The contact was able to enter a parking lot before the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with a seized engine. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V746000 (Power Train) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506879February 12, 2023
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
GREETINGS, I BOUGHT THIS SANTA CRUZ ON NOVEMBER 25, 2022, AND ITY HAS ONLY 7,137 MILES. I ONLY DRIVE 11 MILES TO WORK AND 11 MILES BACK FROM WORK AT MY FIRST JOB AND 3 MILE TO WORK AT MY SECOND JOB AND 3 MILES BACK. I DO NOT DRIVE ON THE HIGHWAY TO GO ANYWHERE FAR. I ONLY USE THIS VEHICLE IN MY AREA. I HAVE ANOTHER VECHILE WHICH IS THE SUV I HAD BEFORE THIS AND I DRIVE THAT ON WEEKENDS. I NOTICED THE MILEAGE KEPT GOING UP AND UP JUST LIKE THE GAS WHEN IT IS RUNNING OUT. THE MILEAGE IS NOW AT 9,490. SO THIS IS SAYING THAT FROM NOVEMBER 25 I USED 2,353 MILEAGE. THIS IS RIDICULOUS. SOMEONE DID SOME TAMPERING AT THE DEALER. MY SUV IS 2013 AND I GOT IT WITH SEVENTY SOMETHING MILES IN 2017. IT HAS 120,000 MILES ON IT NOW. PLEASE CHECK THIS OUT AND LET ME KNOW WHEAT IS GOING ON AND GIVE ME A CALL PLEASE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506502February 9, 2023
POWER TRAIN, ENGINE
The car has 1,360 miles and is only a month old since I bought it. Car sat for 8 hours at my work parking lot. When I went to start it it ran rough like an engine misfire for about 10 seconds then normal. When I drove off with engine cold... the transmission would not shift up and was at 4,000 rpms. The accelerator pedal was not responsive.. even flooring it yielded no acceleration and the car would not go over 25mph. No check engine lights or trouble lights. I was able to put the automatic into paddle shift mode but the car still did not want to accelerate and when it did it seemed to get stuck at 3500-4000 rpm and no accelerator input. Shut the car off then back on again after I pulled over because the car would not accelerate. - now it is fine with no issues it seems like. Took to the dealer and they could not recreate the issue .. no trouble codes or open flash information available for a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505688February 5, 2023
POWER TRAIN
Sat Feb 4 2023 .There is a safety issue I have .with fact I left walmart pulled out into traffic went to 20 miles hour would not go any faster let off gas 3 times pushed and it finally took off this car has less than 3,000 Miles on it the only gd thing was I was on side street could only imagine. Pulling in in to traffic moving over 50 mph and getting hit .my wife drives it more than I do .I asked her about this weekend she said it's started doing more and more so it's happening more often. I am taking it to dealer. But therr is no service lights on on dash it's bothers me alot but she has to go to work and so do I she is nurse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504455January 30, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER
My LED headlights have a massive dark spot in the top left corner. It looks like a triangle took a bite out of the light. It creates a big blind spot at night when driving in poorly lit areas and again, Hyundai won't do anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504450January 30, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
I was driving on the 394 in Minneapolis and my car had a massive loss of power, dropping my speed from 65 to 35 in seconds, as if i was braking (which I wasn't). The engine light began flashing and I was unable to accelerate beyond the speed it had reduced me to. I was able to limp off the freeway and into a parking lot where it kind of fixed itself after 10 minutes. I took it to a local dealership who said the engine had lost 2 cylinders suddenly. The cylinders were not replaced and no additional work was done to the engine (I don't know why). It has since continued to stutter at lower speeds and occasionally lags when accelerating. Hyundai refuses to do anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503665January 25, 2023
POWER TRAIN
Car was driven 600 miles without issue on Sunday. Car was started Tuesday morning (outside temp 13F), driven a short distance, no issue, idled about 5 minutes, put in gear and attempted to drive. There was a severe lack of power, transmission was reluctant to shift, had to manually shift at 3500rpm. Was eventually able to reach 55mph in gear 5, upshift go gear 6 resulted in loss of speed. There was no response from accelerator. Pulled off highway, stopped engine, restarted, no change, still no power, transmission still would not shift. Drove about 5 miles to nearest exit, called for tow truck. Car was idling for about 45 minutes while waiting for tow. Eventually shut down engine, restarted car, miraculously it worked normally. Lack of transmission shift and engine power was not accompanied by any dash lights, warnings or notifications. The car simply decided it did not want to go, 5000 miles on odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502290January 17, 2023
VISIBILITY/WIPER
The windshield washer spray nozzles do not provide proper coverage to clean the windshield. They spray almost directly at the very bottom of the windshield while at rest, and it's even worse when at speed. I had the dealer check it out. They originally told me they adjusted the spray nozzles, but when I picked up the vehicle, the problem was still there. So I brought the vehicle back to the dealership. This time, they told me that these nozzles are not adjustable. The wipers aren't able to clean the windshield, so this causes significant visibility issues; especially with road salt or light rains. And at night, it's very difficult to see where I'm driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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