Hyundai Palisade Complaints

2,511 consumer complaints on file.

#11556862November 26, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:SEAT HEATER:WIRING HARNESS
1) Drivers seat moves while driving. 2) Seat positioning failure. Failure causes seat to move back increasing length from pedals. Made it harder to reach the gas and brake pedal. Unsafe to drive while seat in motion. 3) Problem was reproduced by dealer. 4) No warning or error messages prior to failure. 5) Dealership and Tech support unable to fix problem with multiple attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556829November 26, 2023
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
I had a flat tire with 1000 miles on the vehicle. I lowered the spare tire and retrieved the jack from the trunk. I placed the jack under the proper spot on the vehicle. I raised the jack and the threaded rod on the jack bent. When this happened I could no longer raise or lower the vehicle.I called AAA and they came out to replace the tire. At this point the jack is useless and Hyundai said it is a Courtesy that I have the Jack
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556790November 25, 2023
ELECTRICAL SYSTEM
When locking the doors upon exiting my Palisade, the alarm starts going off. This occurs when I use the door lock (internal and external), as well as the lock button on the key fob. When this occurs, two alerts come to my phone through Bluelink simultaneously. One is showing a Rear Occupancy Alert and the other shows a Panic Alert. My vehicle has been to the dealership 3 times in the past month, and the most recent time, it was there for 6 days. They have replaced sensors, issued updates, changed the key fob batteries, reprogrammed the fobs, checked all connections under the seats, etc. I have made sure all items are removed from the seats and even removed an air freshener that was hanging from my mirror, as I was told this could be causing the issue. The car is always vacant when this occurs, and service department members of the Hyundai dealership have also witnessed the occurrence as the alarm and notifications occurred when I dropped it off for service. I am fearful that the electrical issues may progress if the root cause is not identified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556737November 25, 2023
SEAT BELTS
The rear seat belts in the captain chairs unbuckle without any action from the passengers, no force or impact, etc. Just mid-drive, they release from the buckle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556677November 24, 2023
SUSPENSION
Rear shock absorbers are not functioning properly after 70,000 miles. I have had no success after no less than 10 attempts to purchase replacements from dealers and online Hyundai parts suppliers. Hyundai is aware of the defective shock absorber issue but has not corrected the replacement issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556425November 22, 2023
SERVICE BRAKES
My 2023 Hyundai Palisade has experienced loss of braking/power braking at least three times (two of which almost resulted in a collision). It is not within recall 23V415000. After the first failure, the service center did the recommended repairs (replace faulty brake booster) of that recall. The brakes failed again shortly after. The service center also confirmed they felt the brakes go soft when they were repairing it a second time. This time they replaced the brake master cylinder assembly, pin assembly, etc. The brakes failed another time after this. We took it back to the dealership, where it has been since. We have lost all faith in the brakes of this car, and this presents a major safety concern to Palisade drivers and those on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555646November 17, 2023
ENGINE
Problems started about 1.5yrs ago - car would make horrible noises from the engine, knocking sounds, lost some electric/AV systems. Brought to local dealership, had a bunch of codes; dealer said issue with t-stat sensor. No issues for another 3k miles, knocking sounds again. Mentioned to service advisor during oil change, couldn't recreate. Same problem every 3k miles, dealer/service repeatedly couldn't recreate issue/sound. Check engine light comes on, dealer said issue with EZ-Pass interfering with computer, need to pay $150 to reset computer and move EZ-Pass. Continue to take car for oil changes at dealerhip every 3k miles. In May 2023, dealer/service used 0w20 oil instead of 5w30 - apparently dealer/service noticed no oil in car, but didn't tell us, thought different oil weight would help "stretch" oil to next oil change interval (it didn't - burned through all 6.9qts before the end of 3k miles). End of Sept 2023, car sounds horrible again, losing auto stop/start feature, knocking. Husband found YouTube video of similar issues for same car - checked oil dipstick, bone dry. We added 5qts of oil, called Hyundai Corp and dealership, setup for oil change and to start consumption test. Dealer/service overfilled oil (charged for 8qts, car take 6.9, usual charge for 7qts, suddenly charged 8qts?) 1st 1000miles, dealer notes oil 1.5qts low, 2nd 1000 notes 1.4qts low. Dealer says excessive, but need to continue with consumption test. I've taken videos of my dipstick before each consumption test, dipstick shows oil at or below L. No oil lights ever displayed on car dash. Dealer attempted to coverup faulty engine, hoping I'd get past warranty coverage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555745November 17, 2023
UNKNOWN OR OTHER
The following recall has been repaired (see attached): Manufacturer Recall Number 235; NHTSA Recall Number 22V633000 However, the dealership is unable to successfully (continuously fails to) clear the recall for this VIN: [XXX] . Please clear this recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554691November 11, 2023
SEAT BELTS
The middle passenger seatbelt receptacle that came with the vehicle is the component that often failed. Passengers sitting in this particular seat would often try to put on their seatbelt and it would not catch. Though intermittent, this would occur 1/3 to 2/3 of the time. Passengers sitting in that particular seat (none of the other seatbelts had problems), would often have to try and engage or click their seatbelt "on" multiple times before it would actually catch. In many cases, the passenger would click the seatbelt, and a few minutes later, it would release without touching the release button. We explained the issue to a dealership on multiple occasions but they said they couldn't replicate the issue. Finally, recently, we explained that we would not leave until they fix it. We had to show the dealer how the seatbelt wouldn't engage and we successfully demonstrated its failure. The dealer reluctantly agreed to order a new seatbelt receptacle. Once the new seatbelt receptacle was installed, we have only experienced successful buckle and receptacle engagements. I believe the initial middle passenger seatbelt receptacle that came with the vehicle was faulty and posed much danger, and at some times, caused the vehicle to have been driven improperly when the seatbelt became unengaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554592November 10, 2023
VISIBILITY/WIPER, SUSPENSION
The car started very slightly making a clunking noise and it progressively got worse. We've taken it for every scheduled maintenance and didn't know anything was wrong. We asked for it to be specifically checked at our recent oil change and were told it is a unfortunate COMMON issue that HYUNDAI IS AWARE of BUT the warranty ended on that about 6 months ago - something that should've been addressed and resolved, they waited until out of warranty and didn't do anything and now the fix is $1700 (rear struts need to be replaced) car jumps and it will get even worse. Also the wipers turn on when there is no rain but don't turn on when it rains the sensors are messed up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554458November 9, 2023
SUSPENSION
Rear shock absorbers leaking and need replacement Can fail at any time and cause vehicle to swerve while driving Yes,inspected by dealer and was told "its a known issue" Loud clunking noise coming from rear is how we noticed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554173November 8, 2023
SEAT BELTS
In the second row, the middle seat belt will not retract.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553302November 2, 2023
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
We heard a very loud gunshot noise on 2023-10-20 while traveling on the I40 during a weekend road trip. We immediately got off the upcoming exit to inspect the tires for a blowout and other vehicle issues, however no issues were seen. No 18 wheelers or construction vehicles were near us at the time of the event. Later on we kept hearing a rattling sound that was baffling. The shattered moonroof was discovered when the shade was slightly cracked when inspecting the culprit of the rattling noise. I immediately closed the cracked moonroof shade and checked the top of the vehicle to discover a huge hole in the moonroof. Thankfully the sunshade protected us from the shattered glass and no one was hurt. The vehicle was taken to the dealership upon returning home on 2023-10-23 for an inspection and they observed it appeared that the moonroof blew out (up position). The dealership will be covering the replacement of the moonroof under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553193November 2, 2023
EXTERIOR LIGHTING
The low beam headlights have a very short range, followed a severe cutoff line. There is total darkness beyond the cutoff line. These headlights are dangerous, especially on curves,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552907October 31, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Went to leave today, started my car and the dashboard lights (display) was off. Turned off car and restarted, still didn’t come back on after a restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552561October 30, 2023
UNKNOWN OR OTHER
This is the third occurrence since we bought the car new in August of '23. The car will lock all of its doors and we won't be able to get inside. Once we manage to get inside the dash will not display. We can not turn anything on except for the dome lights (which indicate the battery has power, thus not the problem). We have tried jump starting the car on our own with no luck. The first trip to the repair shop, the technician said it was a "multi-fuse" that needed replaced. The second time (after the exact same symptoms and failed home jump start attempts) the technician said that wasn't the case and that they didn't know what caused it. And that we would need to wait for it to happen again and hopefully they could catch it if something did happen.. Well, it happened again. Exact same symptoms. We have young children in car seats and we live in a cold climate. If it is 0 degrees out and it happened again and they were in the car it would be a terrible, fatal thing! We buy new to avoid problems and things like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551939October 25, 2023
SERVICE BRAKES
When I hit any kind of bump in the road while braking my brakes go soft and malfunction. It happens daily. Every time I brake and come in contact with any rough surface.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551900October 25, 2023
SERVICE BRAKES
Driving down cobblestone street approximately 15mph came to a stop sign and when pressing the brakes the abs kicked in nd the whole front end was shaking. I have never in 35yrs of driving have had this happen on a cobblestone street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551877October 25, 2023
STEERING
The problem I am experiencing with my 2023 Hyundai Palisade is that the vehicle consistently drifts or steers towards the right side while driving. This occurs even when I attempt to keep the steering wheel straight and maintain a straight-line path on the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551332October 23, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
Have been having transmission shift problems. Whether I am accelerating, slowing down, or coasting, it jerks like it doesn’t know what gear to go in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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