Honda Prologue Complaints

972 consumer complaints on file.

#11708916January 5, 2026
STEERING, WHEELS
When accelerating and turning left or right at the same time there is a severe clicking sound coming from the CV Joints sounds like they are cracked. This started to happen at 3500 miles. Brought it into the Honda dealership Service Department and they said it was a known issue and there was not a fix. Contrary to the research that I have done about this issue and Honda has been replacing these with a so-called new part number that fixes the issue. I am concerned because when turning and accelerating the stability of the vehicle does not feel safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708855January 5, 2026
ELECTRICAL SYSTEM
The contact owns a 2025 Honda Prologue. The contact stated that while driving at various speeds, the battery suddenly experienced a loss of power. An unknown message was displayed. The vehicle was taken to a local dealer, where it was diagnosed; however, the cause of the failure was not identified. The vehicle was not repaired. In addition, the contact stated that the failure had progressed over time. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708578January 3, 2026
POWER TRAIN
Clicking cv joints when turning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708432January 2, 2026
SUSPENSION
The CV Joints on both sides of the front axel (left and right) were failing and replaced in December. They are already failing again and have to be replaced again. But Honda is just replacing them with the same parts, seemingly unconcerned that it poses a significant safety risk. Here is the summary as I understand it: A failing CV joint on a Honda Prologue often starts with clicking/popping noises when turning, vibrations, and potential power loss, but can escalate to the joint disintegrating, causing the axle to break, leading to the wheel locking up and potential loss of control, making the vehicle undrivable and unsafe. Many owners report issues with premature CV axle failure, characterized by these symptoms, sometimes leading to a complete axle replacement under warranty. The clunking noise is what has been the biggest teller for us, confirmed upon inspection. This started around 8k miles and was repaired around 8,900 miles. We're at 9,100 miles and it is failing again (january). It is covered under warranty - for now. But since they're just replacing them with the original parts that are failing (presumably because of the weight of the vehicle) this will keep happening. I shudder to think not only of the safety issues but the potential cost once the warranty ends - which isn't much longer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707992December 31, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic Emergency Braking often triggers for no reason when backing up this vehicle. This is a safety issue 1) Random stops in a parking lot are disorienting to both the driver of the car and the drivers around them 2) The AEB system creates a very hard stop. During the last incident I was with my father who had recently had neck surgery and had additional pain for about 2 days after the false AEB trigger. Thankfully, it did not trigger any long term complications.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11707976December 31, 2025
STEERING
Known issue with CV joints causing loud crunching/clicking sounds when turning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707877December 30, 2025
STEERING
The vehicle makes clicking/popping noises when steering. It starts only when turning the wheel hard one way or the other. As the problem gets worse, turning slightly is enough to make clicking noise. CV Joints/Axles have been replaced every 3,000 miles on my vehicle; around 3,000 and 6,000 miles. Honda seems to be aware of this issue, but is using the same parts to replace the bad joints every time. So it seems the problem is destined to repeat itself over and over. I am wondering when this will become a safety issue. Especially once my warranty runs out and it becomes exorbitant to replace the joints for myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707874December 30, 2025
STRUCTURE:BODY
Driving at normal highway speed the antenna dislodged. Dealership claims it is damaged and not a defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707870December 30, 2025
STEERING
This is not one incident, but a building problem. We are hearing a clicking sound from the front of the car whenever making a turn. I think it is the same CV joint problem so many other Prologue owners are complaining about. Is this dangerous? This is our fourth Honda vehicle, and one would expect a reputable company like Honda to stand by their vehicles. A recall is certainly warranted with so many having this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707848December 30, 2025
STEERING, SUSPENSION
The vehicle's steering and suspension are making a clicking noise at the CV joint. There are no clear dashboard signs or error indicating that there is an issue with the vehicle. Multiple service department members at Honda dealerships have noted a large number of problems related to this topic. The car will be taken to the dealership on January 31, 2026, for inspection. The service department mentioned that the vehicle will be inspected and a service notice will be created, but there is no solution for this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707738December 30, 2025
UNKNOWN OR OTHER
When initiated in the phones app, the Hondalink app does not communicate with my Honda Prologue. I keep getting "data unavaible" notices. I've only been able to get the app to update with the automobile on 3 occasions since I purchased the vehicle on 12/14/25. I see a manufacturer bulletin on this problem. (...are experiencing issues with OnStar and HondaLink due to the software within the telematics control unit needing a software update.). I am unable to unlock the car with the app when needed which could lead to a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707673December 29, 2025
ELECTRICAL SYSTEM
This car presenta High Voltage Issue, I bring the car to the services 3 times. AND i see online a lot of people with the same problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707519December 29, 2025
POWER TRAIN
When making sharp turns, the vehicle makes a clicking sound. Honda indicates they are currently investing the issue but at this time does not have a solution. This issue has been ongoing since the vehicle was acquired in August 2024. The issue is worse when turning to the left, and during cold weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707413December 28, 2025
SUSPENSION, STEERING, UNKNOWN OR OTHER
Loud axle clicking when turning from both wheels
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707340December 28, 2025
ELECTRICAL SYSTEM
Went to start vehicle and warning light was present on main screen signaling HIGH VOLTAGE SYSTEM ERROR. I called the local Honda service team who had me check to see if the car would charge. The tech said n the phone was concerned that the battery could be “bricked” meaning in non-operational status. The car did indeed charge and drove it immediately down to service adviser per his recommendation. Honda service team determined that an AC line was dripping on electrical components. The Honda service team was able to fix stated issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707334December 28, 2025
POWER TRAIN
A few months ago there was a grinding and loud knocking noises being generated from passenger side of vehicle. Over the course of a month the noise became louder and louder. The issue was reported to Honda dealer as soon as issue started 10/13/25 however the soonest the Honda dealer could get it in for service was 10/29/25. The dealer notified us that both front axles needed replaced however the parts were on back order. The Honda dealer submitted an emergency request for parts from Honda. The parts arrived and were installed 11/4/2025 when the vehicle roughly had 9,000 original miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707330December 28, 2025
ELECTRICAL SYSTEM
Main screen that operates the vehicle shuts off periodically and will not return on. Upon restart multiple times the screen will partially open and appear on but touch screen features does not work. This prevents the driver from accessing the radio, turn lights on, turn fog lights on off, change charge settings, and accessing all vehicle safety and non-safety related items. Car does still drives despite not having a functional and operational screen. Dealer has been notified and service appointment set for 12/29.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707302December 27, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
While driving the car this evening, following a day of driving, the info tainment and dashboard screens went blank while on the highway. Pulled off at the first exit (30 miles down the road or so). Tried: - turning car off and on - turning off, opening drivers door for one minute, closing and restarting - the same, but waiting 5 min after opening and closing door - the same, but the using the remote lock to lock the car after closing the drivers door - holding down the radio power button for up to 2 min Drive finished by foijf slowly on local roads. No speed information. No warnings systems available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707300December 27, 2025
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On December 1, 2025, the 2025 Honda Prologue was pulling into a parking spot between two parked vehicles at low speed. While in forward gear, the Prologue experienced an unexpected acceleration event and collided with three parked vehicles, two of whom were hit with sufficient force to impact adjacent parked vehicles. The driver is unaware of having pressed down on the accelerator and is additionally concerned about why none of the vehicle safety features such as the equipped Collision Mitigation Braking System (CMBS) activated to prevent these collisions. The vehicle was brought to a local Honda dealership, yet they were unable to draw any conclusions regarding why the unexpected acceleration event occurred. The vehicle owner requested a DTC scan report and EDR (event data recording) data from the vehicle, and received the DTC report but not EDR data. The Honda dealership advised calling the American Honda customer service line with the case number to obtain EDR data. The customer service line was not able to assist because they were not able to identify the case manager, which points to a documentation error within Honda servicing processes.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11707222December 27, 2025
STEERING
I hear a loud clicking sound when I turn the steering wheel at low speeds. The sounds has gotten loud over time. I fear that the steering might not work when I need it the most, i.e when making a quick turn from stop. I have reported this to Great Lakes Honda west dealership in Elyria, Ohio and have an appointment with them today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Prologue