Ford Freestar Complaints

2,533 consumer complaints on file.

#10440557December 20, 2011
ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE HIGHWAY AT 55 MPH AND MY VAN STARTING CUTTING OUT REALLY BAD AND DIED. I WAS A MILE FROM ANYWHERE I GOT IT TO A SAFE PLACE EVENTUALLY AND THEN COULD NO LONGER START THE VAN. THIS IS THE THIRD TIME THIS HAS HAPPENED AND HAVE HAD TO REPLACE THE COMPUTER ALREADY ONCE. IT WAS RAINING HEAVILY SO I KNOW IT IS THE COMPUTER BECAUSE THE MECHANIC WHO REPLACED THE COMPUTER 3 MONTHS AGO SAID THIS IS A KNOWN PROBLEM WITH THE 2004 FORD FREESTAR. EVERY TIME IT RAINS I HAVE TROUBLE WITH MY CAR. IT WAS RAINING LAST NIGHT SO I KNOW WATER HAS ONCE AGAIN GOTTEN INTO MY COMPUTER. WHEN IS THERE EVER GOING TO BE A RECALL ON THIS. I AM A SINGLE MOM OF 4 KIDS AND FEEL LIKE FORD SHOULD BE HELD RESPONSIBLE FOR THIS VEHICLE. I CAN'T AFFORD TO JUST GO OUT AND BUY A NEW VEHICLE BECAUSE FORD MESSED UP. I HAVE OWNED THIS VEHICLE FOR 4 YEARS NOW AND IT HAS BEEN IN THE SHOP OR BROKE DOWN FOR AT LEAST 2 YEARS OF THIS TIME FOR THE SAME ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440337December 18, 2011
POWER TRAIN, ELECTRICAL SYSTEM
DROVE TO THE STORE THAT DAY. WE HAVE BEEN HAVING A LOT OF RAIN. WHEN DONE AT THE STORE GOT IN THE VAN AND IT STARTED FINE BUT WHEN YOU PRESSED ON THE GAS PEDAL THE RPM WOULD RACE UP BUT THE VAN WOULD GO NO WHERE. THE FORD DEALERSHIP REPLACED THE PCM SENSOR BECAUSE IT HAD WATER IN IT. IT WAS RUNNING BUT NOT LIKE BEFORE. TOOK BACK THE VAN ON 4/21/11. ENGINE RUNS FINE. DRIVING DOWN THE ROAD AND VAN STARTED SPUTTERING LIKE IT WAS CHOKING. STOPPED THE VAN AND SHUT OFF THE ENGINE, TURNED IT BACK ON AND IT RAN FINE. TWO DAYS LATER HAD THE SAME PROBLEM BUT I WAS AT A STOP SIGN AND THE VAN DID NOT WANT TO MOVE FORWARD. MY HUSBAND BARELY GOT IT TO THE DEALERSHIP, IT JUST COMPLETELY DIED ON HIM ONCE. ONCE THE DEALERSHIP HAD IT THEY SAID THEY COULDN'T FIND ANYTHING. JUST HAD A SPEED SENSOR CHANGED ON IT ON 11/15/11 THEY HAD THE VAN FOR 8 DAYS TRYING TO FIGURE OUT WHAT IS WRONG. NOW JUST TONIGHT, WHEN YOU PUT THE VAN IN ANY GEAR THE RPMS DROP AND THE SHIFTING IS DELAYED. I AM GUESSING SOMETHING IS WRONG WITH TRANSMISSION. HOW CAN I EVER TRUST THE FORD COMPANY AGAIN? I HAVE BEEN READING TOO MANY OF THE SAME PROBLEMS. WE ARE GOING TO TAKE THE VAN TOMORROW TO SEE WHAT IS WRONG WITH IT AGAIN?! HELP!!! I ALSO READ I NEED TO CALL FORD FOR THEM TO HAVE SOME MANY COMPLAINTS FOR A RECALL IS THIS TRUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440344December 18, 2011
POWER TRAIN
WHILST DRIVING, ENGINE RPM INCREASED WITH NO VEHICLE ACCELERATION. HAD TO COAST INTO PARKING LOT AND FOUND TRANSMISSION HAD NO FORWARD OR REVERSE MOVEMENT. LUCKILY THERE WAS LIGHT TRAFFIC AND EMERGENCY ACTIONS WERE NOT PRESENT TO REMOVE VEHICLE OFF ROAD SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440232December 16, 2011
POWER TRAIN
I DO NOT WRITE IN UNLESS BUT MY PROBLEM IS FAILS WITH CODE P0715 TRANSMISSION AND REVERSE CAM SENSOR I CHANGE SPEED SENSOR TRANSMISSION AND THE PROBLEM REMAINS TO UNCOVER THE PCM CONTROL TO CHECK THE CONTINUITY I MET YOU, AS YOU HAVE WATER INTRUSION AS WELL AS GREEN PARTICLES AROUND A PIN INPUT .CHARACTERISTICS OF WATER IN COMBINATION WITH VOLTAGE,THERE ARE RESISTANCES UNDER 10000 HOMS ADDITION OF SEVERAL PINS THAT RELATION WITH SOLENOID OF TRANSXALE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439959December 14, 2011
STRUCTURE:BODY
PAINT PEELING OFF ROOF AND HOOD ,LOOKS LIKE THEY USED TWO DIFFERENT PRIMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439993December 14, 2011
POWER TRAIN
THE DRIVE SHAFT (HALF SHAFT) SPLINES BROKE. 7 MONTHS AFTER THE TRANSMISSION COMPLETELY FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439991December 14, 2011
POWER TRAIN
TRANSMISSION FAILURE. TORQUE CONVERTER FAILURE. COMPLETE TRANSMISSION REPLACEMENT REQUIRED. CONVERTER FAILED WHILE MAKING A LEFT TURN AT AN INTERSECTION. LUCKILY IT WAS LATE EVENING AN NO ONCOMING TRAFFIC OR MY ENTIRE FAMILY COULD HAVE BEEN HIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439997December 14, 2011
POWER TRAIN
WE WERE ON A HIGHWAY AND IT JUST LOST ALL ACCELERATION. HAD IT TOWED ($300) TO SHOP. NEEDED A REBUILT TRANSMISSION ($2440). HAD THAT DONE. NOW, 15 MONTHS LATER, THE TRANSMISSION IS SLIPPING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439395December 12, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE FORWARD OR IN REVERSE. THE VEHICLE COULD ONLY BE DRIVEN IN DRIVE ONE OR DRIVE TWO. THE VEHICLE WAS TAKEN TO A MECHANIC WHERE THE CRANKSHAFT AND SPEED SENSORS WERE REPLACED. AFTER THE REPAIR, THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE AS IF WATER WAS SPLASHING AROUND. THE MECHANIC ADVISED THAT SOMEHOW, WATER WAS GETTING GETTING ON THE SENSOR, BUT THE MECHANIC COULD NOT FIND WHERE THE WATER LEAK ORIGINATED. IN ADDITION, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND THE VEHICLE WOULD SPORADICALLY STALL. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439217December 9, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE REAR WINDSHIELD UNEXPECTEDLY SHATTERED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 150,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439050December 8, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING 65 MPH WHEN THE TRANSMISSION FAILED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO REPLACED THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THERE WERE NO RECALLS. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438701December 6, 2011
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THIS VAN HAS A BAD COMPUTER BOARD (PCM) DUE TO RAINWATER THAT IS ALLOWED TO FUNNEL UNDER THE HOOD DUE TO POOR DESIGN OF THE HOOD. IT IS ALSO POSSIBLE THAT THE TRANSMISSION IS BEING AFFECTED BY THIS AS WELL. THE VEHICLE JUST STOPPED SHIFTING INTO GEAR, FOLLOWED BY ALL SORTS OF ELECTRICAL PROBLEMS. THE MECHANIC SAID THE PCM WAS FULL OF WATER AND WOULD NEED TO BE REPLACED. THERE ARE NUMEROUS MESSAGE BOARDS ON THE INTERNET DISCUSSING THIS EXACT SAME PROBLEM WITH FORD FREESTARS RANGING FROM 2004-2007 MODEL YEARS. FORD NEEDS TO ISSUE A RECALL ON THESE VANS AS THIS CAUSES THE ENGINE TO STALL AND THIS COULD HAPPEN AT ANY TIME - IN THE MIDDLE OF A BUSY INTERSECTION, ON THE HIGHWAY, ETC. THIS COULD HAVE DEVASTATING RESULTS IF IT HAPPENS AT THE WRONG TIME. ALSO, FROM WHAT I'VE READ ON THESE MESSAGE BOARDS - THIS IS A REPEAT PROBLEM!!!! ONCE YOU FIX THIS YOU WILL HAVE THE SAME PROBLEM IN A YEAR OR TWO. NHTSA SHOULD DO SOME RESEARCH OUTSIDE OF FORMAL COMPLAINTS FILED AS I'M SURE MOST PEOPLE DO NOT KNOW THE PROPER ROUTE TO GO. A SIMPLE INTERNET SEARCH (THAT WOULD ALLOW YOU TO CONTACT OR RESPOND TO INDIVIDUAL REPORTS) WOULD DIRECT YOU TO HUNDREDS OF PEOPLE WITH THE EXACT SAME ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438684December 5, 2011
POWER TRAIN
ON 12/04/2011 DRIVING ON A BUSY 2 WAY HIGHWAY WITH NO PULL OFF AREAS. THE TRANSMISSION STARTED JERKING AND LOSS OF POWER. AFTER GETTING THE VAN BACK TO THE HOUSE TO CHANGE THE FLUID AND FILTER, I FIND A CHUNK OF METAL ON THE MAGNET. ( WHICH I STILL HAVE ) WITH THIS VAN ONLY HAVING 110,883 THERE IS REASON FOR THIS VAN TO BE DOWN WITH TRANSMISSION PROBLEMS. I HAVE A 2003 FORD CROWN VIC ( POLICE UNIT ) OVER 356,000 MILES ON IT- STILL GOING HAVE A 1999 FORD F250 WITH OVER 120,000 MILES ON IT - STILL GOING SO WHAT'S THE ISSUE WITH THE 2005 FORD FREE STAR? I WILL NEVER BUY ANOTHER FORD UNLESS FORD STEPS UP AND FIXES THESE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438498December 4, 2011
POWER TRAIN
THE VEHICLE STARTS FINE, BUT AS SOON AS I GET TO ABOUT 20MPH, THE VEHICLE STALLS. I HAVE TAKEN THE VEHICLE TO THE FORD DEALERSHIP ATLEAST FOUR TIMES. AT FIRST THEY SAID IT WAS SOMETHING IN THE TRANSMISSION, THEN THEY SAID IT WAS THE TORQUE CONVERTER, FINALLY THEY DECIDED IT WAS THE PCM GETTING WET. THEY SAID THEY SEALED THE PCM TO KEEP IT FROM GETTING WET, BUT ALL THEY DID WAS CAULK AROUND THE BRACKETS THAT FASTENS THE WIPER COW ON. FINALLY AFTER GETTING TIRED OF TAKING THE VAN BACK TO THE DEALERSHIP, I DECIDED TO PULL EVERYTHING APART MYSELF. WHAT I DISCOVERED WAS THE PCM IS LOCATED IN A PLACE THAT IT SHOULDN'T BE. IT IS LOCATED ON THE PASSENGER SIDE OF THE FIREWALL UNDER THE WIPER COW. WATER RUNS BEHIND THE WIPER COW DIRECTLY ON THE PCM. I HAVE CONTACTED THE DEALERSHIP ABOUT IT, BUT ALL THEY SAY IS, " WE CANT DO ANYTHING ABOUT IT BECAUSE THERE IS NO RECALL". I LOOKED ONLINE TO SEE IF OTHER PEOPLE ARE HAVING PROBLEMS, AND TO NO SURPRISE, THERE ARE LITERALLY HUNDREDS OF CONSUMERS WITH THE EXACT SAME ISSUES. I FEEL THAT THIS COULD POTENTIALLY BE UNSAFE TO MOTORISTS, SIMPLY BECAUSE THE ENTIRE VEHICLE SHUTS DOWN AS YOU ARE DRIVING. WHEN THE VEHICLE SHUTS DOWN, THERE IS NO LONGER POWER STEERING OR POWER BRAKES, WHICH MAKES IT DIFFICULT TO SAFELY CONTROL THE VEHICLE. PLEASE DO WHAT YOU CAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438505December 4, 2011
POWER TRAIN
MY WIFE STARTED THE VEHICLE UP AND PUT IT IN DRIVE. AS SHE PULLED INTO TRAFFIC THE VEHICLE LOST ALL FORWARD MOMENTUM WHILE THE ENGINE RPM'S ACCELLERATED TO THE POINT IT CAUSED THE ENGINE TO STALL. MY WIFE WAS ON AN INCLINE WHEN THIS HAPPENED. SHE PUT ON THE BRAKE AND RESTARTED THE ENGINE, IT STARTED FINE AND SOUNDED NORMAL UNTIL SHE PUT THE ENGINE INTO DRIVE. THE MOTOR REVED UP AND THERE WAS NO FORWARD MOMENTUM. THE MOTOR STALLED ONCE AGAIN. SHE STARTED THE VEHICLE AGAIN AND PUT THE TRANSMISSION INTO LOW GEAR AND WAS ABLE TO DRIVE IT ONE BLOCK TO A FORD DEALERSHIP PARKING LOT. THIS ALL HAPPENED WITH NO PROIR WARNIG OF FAILURE. SHE DROVE THE VAN TO WORK A FEW HOURS EARLIER WITH NO INDICATIONS OF IMENENT FAILURE. AFTER RESEARCHING THE INTERNET, I FOUND SEVERAL HUNDREDS OF OTHER 2004/2005 FREESTAR OWNERS THAT HAVE THE SAME SYSTEMATICAL FAILURE OF THE TORQUE CONVERTER. THIS SEEMS TO BE AN ONGOING ISSUE WITH THIS MAKE/MODEL AND SHOULD BE RECALLED BEFORE SOMEONE IS HURT OR KILLED FROM AN ACCIDENT CUSED BY IMMEDIATE LOSS OF FORWARD MOMENTUM DUE TO A FAILED TORQUE CONVERTER/TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438529December 4, 2011
STRUCTURE:BODY, SEATS
UPON OPENING THE FOLDING THIRD ROW SEAT, THE BOTTOM LATCH FAILED TO ENGAGE WITH THE SEAT. FURTHER INSPECTION SHOWED THAT THE ENTIRE LATCH PANEL HAD RUSTED AWAY FROM THE BODY OF THE CAR AND WAS SITTING IN THE WHEEL WELL. THERE IS NOW A HOLE IN THE SIDE OF THE VAN AND THE THIRD ROW SEAT IS UNUSABLE. AT 7 YEARS OLD, THIS LEVEL OF RUST IS VERY PREMATURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438101December 2, 2011
POWER TRAIN
TOTAL LOSS OF POWER OCCURRED, ENGINE KEPT RUNNING BUT TRANSMISSION DID NOT ENGAGE. MECHANIC FOUND BAD TRANSMISSION / TORQUE CONVERTER AND NEEDS TO BE REPLACED AT ESTIMATE OF $2500.00. THIS OCCURRED IN HEAVY TRAFFIC WHILE MY WIFE WAS DRIVING AND CREATED A VERY UNSAFE CONDITION. IT JUST ROLLED TO A STOP. THERE WERE NO WARNING LIGHTS, LOUD SOUNDS OR OTHER SYMPTOMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437970December 1, 2011
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE ATTEMPTING TO CHANGE A TIRE USING THE MANUFACTURERS JACK, THE JACK FAILED. THE VEHICLE BARELY MISSED LANDING ON THE CONTACTS FOOT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437983December 1, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE IN DRIVE OR REVERSE. THE CONTACT TOWED THE VEHICLE TO A LOCAL MECHANIC WHERE THE MECHANIC INFORMED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT CALLED THE MANUFACTURER AND THE MANUFACTURER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WAS NOTHING THEY COULD DO TO ASSIST. THE FAILURE MILEAGE WAS 50,705.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437372November 27, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
DRIVING ON FREEWAY AT 60MPH THE VAN JUST STOPPED ACCELERATING, THE RPM ACTED CRAZY. WE PULLED TOO SIDE OF ROAD AND WOULD NOT MOVE IN ANY GEAR. I HAVE HAD ROUTINE OIL CHANGES AND MAINTENANCE, THERE WAS NO SIGNS OR WARNING OF ANY TRANSMISSION PROBLEMS. VEHICLE TOWED. I HAVE BEEN TOLD MY VAN NEEDS NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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