Ford Focus Complaints

22,326 consumer complaints on file.

#10122306May 27, 2005
ELECTRICAL SYSTEM:IGNITION
MY FORD FOCUS 2000 ZX3 WAS WORKING FINE. WHEN I WENT TO DRIVE HOME FROM WORK THE KEY JAMMED IN THE IGNITION. I COULD NOT GET THE KEY TO TURN. I TRIED AND TRIED BUT IT WOULD NOT TURN. I HAD TO GET MY WIFE TO PICK ME UP. I TRIED IT THE NEXT DAY, STILL JAMMED. I READ ON THE INTERNET THAT THIS IS A COMMON PROBLEM WITH FORD FOCUS MODELS. I CALLED THE DEALERSHIP AND WAS TOLD $350- $650 TO REPLACE IT. VERY EXPENSIVE I THOUGHT. I CALLED AAA, THEY SENT A LOCK SMITH AND IT COST ME $185. NOT ONLY IS THIS A PROBLEM THAT SHOULD BE ADDED TO THE 12 ALREADY LISTED RECALL ITEMS ON THIS MODEL BUT THE PRICE AT THE FORD DEALER WAS WELL INFLATED!!!! I WOULD LIKE TO SEE THIS ITEM ADDED TO THE RECALL LIST AS IT IS A MANUFACTURING DEFAULT. I WOULD ALSO LIKE TO BE REMBURSED FOR THE LOCKSMITH CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122363May 27, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
WAS GETTING READY TO DRIVE HOME. PUT MY KEY IN THE IGNITION, AND THE KEY WOULD NOT TURN. TRIED FOR TWO HOURS TO TURN THE KEY, BUT NO LUCK. I HAD TO WAIT AN ADDITIONAL 2 HOURS TO GET A RIDE HOME, WITH MY CAR STILL IN THE PARKING LOT. CALLED FORD DEALERSHIP. TOLD THEM MY PROBLEM,AND THEY KNEW WITHOUT ME TELLING THEM, THE MAKE AND MODEL OF MY CAR. THEY THEN REFERRED ME TO A LOCK SMITH, WHO HAD TO COME OUT AND REPLACE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122091May 25, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
OH MY GOSH I NEED YOUR HELP ONCE AGAIN. I HAD E-MAILED YOU MONTHS AGO IN REGARDS TO MY FORD FOCUS. THE BACK DOOR LATCHES ARE DEFECTIVE. SOMEONE AT YOUR OFFICE HAD CALLED ME ABOUT THIS ISSUE. THAT SOMEONE SAID THERE WILL BE A RECALL COMING OUT SHORTLY IN REGARDS TO THE FORD FOCUS BACK DOOR FLYING OPEN. WELL I COULDN'T WAIT TO GET MY RECALL. IT CAME IN THE MAIL. I WENT TO THE DEALERSHIP YESTERDAY TO GET THE LATCHES REPLACED. MY DOOR FLEW OPEN WITH A PASSENGER IN THE BACK BUT SAFELY SEATBELTED IN. THANK GOD... WELL IT ALSO HAPPENED WHERE THE DOOR FLEW OPEN ON LEFT TURNS. SO I WOULD CONSIDER THIS DEFECTIVE AND DANGEROUS. WELL THE DEALERSHIP SAID IN FORDS POLICY ALL THAT NEEDS TO BE DONE IS THE LATCHES LUBED AND A INSTALL A LOWER ROCKER SEAL. OH MY GOSH.... I DON'T NEED THE DARN THING LUBED I NEED IT REPLACED. I DON'T KNOW WHERE TO GO FOR HELP. I GOT IN A NASTY ARGUMENT WITH THE MANAGER OF SALES AT FORD #651222-0511. THE CAR IS NOT SAFE. I DON'T LET ANYONE ELSE DRIVE IT. THE CAR HAS HAD 12 RECALLS ON IT. I JUST WANT NEW LATCHES INSTALLED. ISN'T THAT WHY THE RECALL WAS PUT INTO PLACE? I ALSO CALLED FORD CUSTOMER SERVICE LINE. THEY SAID THE DEALERSHIP DID WHAT THEY WERE SUPPOSE TO DO. LUBE THE LATCHES....... I COULD HAVE DONE THAT MYSELF. I FEEL NO SAFER WITH SOME LUBE ON THE LATCH..... OH MY GOODNESS WHAT IS A CONSUMER SUPPOSE TO DO. NO ONE WANTS TO TAKE RESPONSIBILITY FOR THERE DEFECTIVE PRODUCTS... PLEASE HELP ME IF YOU CAN. HAVE A WONDERFUL DAY AND THANKS FOR LISTENING..... :-)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122137May 25, 2005
STRUCTURE
DT: BRAND NEW FORD FOCUS HAS HEAVY RUST ON THE DASHBOARD FRAME. THE FORD MOTOR COMPANY SAYS THIS IS NORMAL OXIDATION ON UNTREATED METAL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122138May 25, 2005
STRUCTURE
DT: THE DASHBOARD PANEL FRAME IS SEVERLY RUSTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117615May 23, 2005
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED. CONSUMER PULL OVER, AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK AT THE STOP LIGHT THE MOTOR BLEW OUT WHICH CAUSED THE VEHICLE TO STALL. THE #4 VALVE SET DISLODGED SOME HOW MOST PARTS STAYED IN #4 AND #3, BUT GOT IN EVERY PART OF THE HEAD. THE SERVICE QUOTE NEED REPLACED ENGINE WITH LONG BLOCK. VEHICLE NEED ENGINE ASSEMBLY COMPLETE- REMOVE AND REPLACE. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117850May 23, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
WHEN BRAKING AT LOW SPEED THERE WAS EXTENDED STOPPING DISTANCE. DEALERSHIP REPAIRED THE FRONT/REAR BRAKE SYSTEM. *AK THE BRAKES VAVE CONSUMER PROBLEMS SINCE THEY BROUGHT THE CAR. HAD NEW ROTORS, NEVER STOPPED LIKE THEY SHOULD. FINALLY ALL THE BRAKES WENT OUT. DEALER KEPT SAYING THEY KEPT GETTING THE WRONG PARTS. STILL DON'T DRIVE AS IT SHOULD. DEFECTIVE MASTER CYLINDER. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121814May 22, 2005
STEERING:COLUMN
CAR WORKED FINE THROUGH THE DAY; PUT KEY INTO IGNITION AND IT WON'T TURN. (SEEMS THIS IS A COMMON PROBLEM FOR FORD FOCUS CARS...(THAT'S WHAT AAA TOLD ME AND IT'S VERIFIED IN LETTERS ON INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121779May 21, 2005
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE, ELECTRICAL SYSTEM:IGNITION
I DON'T THINK THAT THE PROBLEM THAT I AM HAVING IS LIFE THREATENING. MY PROBLEM IS AS FOLLLOWS: I PURCHASED A 2001 FORD FOCUS ZX3 AND FOR SOME REASON THIS PARTICULAR CAR HAS A PROBLEM THAT THE STEERING WHEEL LOCKS BY ITS SELF. ABOUT 2 YEARS AGO IT HAPPEND FOR THE FIRST TIME AND I HAD TO HAVE TOW TRUCK TAKE IT TO THE SERVICE DEPARTMENT SINCE IT WAS STILL UNDER WARRANTY. THE PROBLEM IS BACK AGAIN AND I NO LONGER HAVE WARRANTY ON MY CAR. I JUST THINK THAT THERE SHOULD BE A RECALL FOR THIS PARTICULAR PROBLEM THAT THIS CAR HAS. AFTER REVIEWING OTHER PEOPLE THAT OWN A FORD FUCUS AND THAT HAVE THE SAME PROBLEM I REALLY BELIEVE THAT A RECALL IS NECESSARY BECAUSE THIS IS A MANUFACTURE DEFECT. ANYWAYS, I WENT TO THE SERVICE DEPARTMENT TO SEE IF THEY COULD FIX THE PROBLEM WITHOUT CHARGING ME SINCE THE CAR HAD THE SAME PROBLEM BEFORE WHEN IT WAS UNDER THE WARRANTY. BUT THEY SAID THAT SINCE IT HAPPEN ABOUT 2 YEARS AGO THEY COULDN'T DO IT UNDER THE WARRANTY. I WANTED TO KNOW IF ANYONE IN YOUR DEPARMENT COULD HAVE ANY INFORMATION ON WARRANTY. I JUST THINK THAT WHY SHOULD I HAVE TO PAY FOR SOMETHING THAT IS A MANUFACTUR DEFECT AND THAT THIS PROBLEM HAPPEN BEFORE AND THEY SHOULD BE ABLE TO FIX IT AT NO CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121743May 20, 2005
LATCHES/LOCKS/LINKAGES:HOOD:LATCH, AIR BAGS:SIDE/WINDOW, VEHICLE SPEED CONTROL:CRUISE CONTROL, TIRES
HOOD LATCH WAS NOT ATTACHED PROPERLY TO BODY. CAUSED HOOD TO BRAKE FREE AND FLY UP UPSTRUCKING VISION AND CAUSING A WRECK. NO AIR BAGS DEPLORED AND CRUSE CONTROL STUCK ON. NEW VEHICLE VIN # DID NOT MATCH VEHICLE DESCRIPTION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10122623May 20, 2005
ENGINE AND ENGINE COOLING:ENGINE
THE EXHAUST MANIFOLD BLEW ON THE 2000 FORD FOCUS DUE TO A LEAKING VALVE COVER GASKET.*MR *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122654May 20, 2005
VEHICLE SPEED CONTROL
2005 FORD FOCUS BEGIN TO SPEED UP QUICKLY WHEN COMING TO A STOP.***NO ANSWER REQUIRED***. *MR THERE SEEM TO NO PATTERN WHEN THIS WOULD HAPPEN. THE DEALER SAID THE BRAKES WERE FINE. IT HAS HAPPENED PERHAPS A HALF-DOZEN TIMES AND THE ONLY RECOURSE IS TO QUICKLY SHIFT INTO NEUTRAL AND PRESS DOWN ON THE ACCELERATOR. THE ENGINE THEN WILL SLOW DOWN. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121405May 19, 2005
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES, ELECTRICAL SYSTEM
ON SATURDAY 5/14/2005 THE ENGINE COMPARTMENT OF MY WELL MAINTAINED FORD FOCUS SE, 2001, (EQUIPPED WITH A ZENTEC ENGINE), GOT FIRE IN A FASHION SIMILAR TO THAT DESCRIBED BY NUMEROUS OWNERS IN THE FOLLOWING WEB SITES: HTTP://WWW.GEOCITIES.COM/ARCHANGEL_JJN/ HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/FORD_FOCUS_FIRES.HTML THE DAMAGES OCCURRED TO MY FOCUS ARE CLOSE TO THOSE GRAPHICALLY DESCRIBED IN THE PICTURES OF THE SECOND WEB SITE. THE FACT THAT THIS OCCURRED ON A PARKING LOT A BLOCK AWAY FROM A FIRE STATION PREVENTED FURTHER DAMAGE TO THE PASSENGER COMPARTMENT. BUT HAD THIS OCCURRED ON MY HOUSE'S COVERED GARAGE, THE WHOLE HOUSE HAD BURNED. WHAT HAPPENED TO MY CAR IS SIMILAR TO THE SITUATION DESCRIBED IN THE NHTSA 02V288000 CAMPAIGN. BUT MY VEHICLE WAS MANUFACTURED ON AUGUST 2003, AND THEREFORE DOES NOT QUALIFY TO THE VOLUNTARY FORD RECALL TO DEAL WITH THIS SITUATION. AS YOU CAN SEE IN THE REFERRED WEB SITES, THIS IS HE SAME SITUATION REPORTED BY OTHER OWNERS. I HAVE REPORTED THIS CASE TO MY INSURANCE COMPANY, ALLSTATE, CLAIM NUMBER 179019215. THE ADJUSTER IS MR. RUBEN ROMERO @ 800 733-8910 X4385. AS ALLSTATE SUGGESTED, I ALSO CONTACTED FORD. YESTERDAY, I WAS INFORMED BY ALLSTATE THAT MY ACCIDENT RESULTED IN A TOTAL LOST. ON MONDAY 5/16/2005, I CONTACTED MR. MCCLUSTER, FROM THE TIPTON FORD DEALERSHIP, WHO PHOTOGRAPHED MY PICTURES FROM THE FIRE. HE ASSURED ME THAT HE WAS GOING TO LOG THE INCIDENT INTO THE SYSTEMA AND ASK ME TO CONTACT FORD AT 866 436-7332. WHEN I CALLED THAT NUMBER, THE SAME DAY, I TALKED TO ANDREW, EMPLOYER NUMBER 3176. HE GAVE THE CLAIM NUMBER 0422761365 AND INDICATED THAT FORD WAS GOING TO CONTACT ON TWO DAYS. I AM STILL WAITING FOR THE CALL. IN MY OPINION FORD DID NOT FULLY FIXED THE CAUSES OF THE NHTSA 02V288000 CAMPAIGN AND THAT WAS THE REASON FOR MY CAR'S FIRE. THUS, FORD SHOULD SOLVE THE PROBLEM IN ALL FOCUS VEHICLES SUFFERING FROM THIS PROBLEM AND IT ALSO MUST BE HELD ACCOUNTABLE FOR ALL PROPERTY DAMAGE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10121645May 19, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
2000 FORD FOCUS IGNITION SWITCH IS JAMMED. KEY WILL GO IN BUT WILL NOT TURN. FOUND MANY COMPLAINTS ABOUT THIS PROBLEM ON OTHER INTERNET SITES. COST TO REPAIR 200 TO 400 DOLLARS ACCORDING TO THESE REPORTS. FOUND A WEB ARTICLE PUBLISHED IN 2002 ON HOW TO FIX THE PROBLEM - HTTP://WWW.MOTORAGE.COM/MOTORAGE/DATA/ARTICLESTANDARD/MOTORAGE/472002/38913/ARTICLE.PDF MY CAR IS STILL IN THE DRIVEWAY WHERE THE PROBLEM OCCURED. EMAILED FORD AS I HAVE BEEN A LONG TIME FORD BUYER AND HAVE NEVER HAD PROBLEM WITH AN IGNITION SWITCH - NO RESPONSE AS OF THIS DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121249May 18, 2005
STEERING:COLUMN
WITHOUT WARNING THE IGNITION LOCKED UP AND WOULD NOT TURN. TOW TRUCK FEE $75 ,FORD REPAIR BILL $406.41. I PURCHASED THIS CAR USED IN 2001. I HAVE TALKED TO THE ORIGINAL OWNER AND THIS PART HAS ALREADY BEEN REPLACED. HOWEVER FORD WILL NOT COVER THE PARTS FAILURE BECAUSE IT OCCURED WITH A DIFFERENT OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121300May 18, 2005
SUSPENSION:REAR
DT: WHILE DRIVING DOWN ROAD ABOUT 60 MPH AND THE BACK HUB BEGAN TO MAKE A GRINDING NOISE WITHOUT WARNING. IT WAS A SPLIT SECOND FROM FALLING OFF. ALSO, REAR BEARINGS WENT OUT. HAD TO BE TOWED TO AN INDEPENDENT REPAIR SHOP, WHO NOTED THAT THE BOTH REAR BEARINGS WENT OUT. VISIBLE TO NAKED EYE, COULD LOOK BACK AT WHEEL AND SEE THAT IT WAS ABOUT TO FALL OFF. RECALL FOR CORROSIVE ISSUED, BUT THIS VEHICLE WAS NOT INVOLVED IN THE RECALL. VEHICLE IS CURRENTLY IN SHOP FOR REPAIRS. SPOUSE CHECKED WHEEL TO SEE IF IT WAS PROPERLY SECURED, AND DISCOVERED THE HUB WAS TOTALLY RUSTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121311May 18, 2005
ELECTRICAL SYSTEM:IGNITION
1: ONE INCIDENT OF INSERTING KEY INTO IGNITION 2: TOTAL LOCK UP OF IGNITION,NO INJURY LOSS OF MONEY TO FIX THE PROBLEM 3: REPLACE IGNITION, IGNITION DRILLED AND NEW ONE INSTSALLED, HAVE OLD PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121368May 18, 2005
SERVICE BRAKES, AIR:DISC
BRAKE ON NEW 2004 FORD FOCUS HAS LARGE RIDGES AND RIM IS COVERED WITH BRAKE DUST. WAS TOLD THAT THIS WAS "HOW IT WAS SUPPOSE TO LOOK". CAR HAS 2300 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118848May 18, 2005
LATCHES/LOCKS/LINKAGES
THE CONSUMER STATED 3 OF THE DOORS ON THE CAR WON'T OPEN FROM THE INSIDE OR THE OUTSIDE.*AK THE VEHICLE HAS DEVELOPED OR CONTAINED A DEFECT IN THE ELECTRIC DOOR LOCKING SYSTEM WHICH DOES NOT ALLOW THE OWNER TO UNLOCK 3 OF THE DOORS . THIS SITUATION REPRESENTS DANGER TO THE HEALTH AND SAFETY OF THE AUTOMOBILE'S OCCUPANTS. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116952May 18, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VEHICLE HAD FUMES COMING IN. IT SMELLED AS IF SOMETHING WAS BURNING. DEALER CHECKED THE VEHICLE AND COULD NOT FIND ANY DEFECTS.*AK CONSUMER STATED WHILE DRIVING STILL SMELL BURNING INSIDE, IT IS PRETTY SCARY AND WISH SOMETHING WOULD BE DONE ABOUT IT. *BP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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