Ford Focus Complaints

22,326 consumer complaints on file.

#10129519July 20, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
OUR 2003 FORD FOCUS HAS HAD TO HAVE THE IGNITION SWITCH REPLACED TWICE. PARKED THE CAR, TURNED OFF THE CAR, CAME BACK TO START LATER AND THE IGNITION SWITH WOULD OT TURN. FIRST SWITCH WAS REPLACED IN JULY 2004 AND THE SECOND ONE IN MARCH 2005. TODAY WHILE DRIVING THE CAR ON A CITY STREET THE STEERING WHEEL BECAME SO LOOSE IT IS NOT SAFE TO DRIVE AND WILL HAVE TO BE TOWED FOR THE THIRD TIME TO THE DEALER TO BE REPAIRED. THE FIRST IGNITION SWITH WAS COVERED UNDER WARRANTY. WE HAD TO PAY FOR THE SECOND SWITCH. APPARENTLY THIS IS A COMMON FAILURE ON THE FORD FOCUS AND I BELIEVE A RECALL SHOULD BE DONE. OF MAJOR CONCERN IS THIS IS THE THIRD FAILURE ON A STEERING COLUMN IN A NEW VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129281July 19, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT: CONSUMER STATES THAT THE POWER LOCKS DO NOT WORK ON 2000 FORD FOCUS. THIS APPLIES TO ALL THE 4 DOORS AND THE TRUNK. THEY GET JAMMED, AND CONSUMER CANNOT GET IN AND OUT OF THE CAR. THE KEY WILL NOT OPEN THEM. THEREFORE THE TRUNK WILL NOT OPEN. IF LOCK THEM MANUALLY THEY ALSO GET JAMMED. THE DEALERSHIP HAS SEEN A LOT OF THIS. IT IS AN ACTUATOR INSIDE THE DOOR, AND IT WILL COST $610.00 JUST TO TEST TO SEE WHICH DOOR IT IS IN. SHE HAS JUST BEEN HAPPENING SINCE LAST WEEK ON 7-11-05. SHE DID REPLACE A FUSE ,AND THE FUSE BLEW WITHIN ONE DAY. THE DEALER TOLD HER IF SHE PUT ANOTHER FUSE IN, IT WOULD ALSO BLOW RIGHT AWAY. SHE HAS NOT TALKED TO THE MANUFACTURER.SHE RECEIVED A RECALL LETTER AROUND MARCH-05; RECALL TCH AND WAS HAVING THE LOCK ON THE DRIVER'S SIDE BACK DOOR FIXED TODAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129323July 19, 2005
FUEL SYSTEM, OTHER:DELIVERY
CAR WAS BEING DRIVEN TO WORK WHEN ENGINE BEGAN TO HESITATE AND EVENTUALLY STALLED. DUE TO LOSS OF POWER STEERING, DRIVER LOST CONTROL OF THE CAR AND COLLIDED WITH CONCRETE MEDIAN BARRIER. ACCIDENT CAUSED AESTHETIC DAMAGE TO FRONT AND REAR BUMPERS. THE CAR WAS RARELY DRIVEN AFTER THE ACCIDENT SINCE IT WOULD ONLY DRIVE FOR A FEW MILES BEFORE STALLING AND I DIDN'T WANT IT TO CAUSE ANOTHER ACCIDENT. I COULDN'T AFFORD TO HAVE THE CAR FIXED. I HAVE RECENTLY DISCOVERED FORD'S RECALL #03N01 - FUEL DELIVERY MODULE ON THE VEHICLE [XXX] WHEN DOING RESEARCH ABOUT HOW TO FIX THE PROBLEM WITH THE CAR STALLING. THIS WAS FOUND ON THE FOLLOWING WEBSITE: HTTP://WWW.ESCORTFOCUS.COM/HTML/FOCUS_111903.HTML . THE RECALL WAS ISSUED IN NOV. 2003 BUT I WAS NEVER NOTIFIED. I HAVE A SCREEN CAPTURE OF THE MY FORD VEHICLE HOME WEBSITE WHERE IT LISTS RECALLS FOR MY VEHICLE. I USE THIS AS MY PRIMARY SOURCE FOR VEHICLE RECALLS AND IT DOES NOT AND HAS NEVER LISTED THIS RECALL. BY THEIR OWN ADMISSION, FORD HAS INSTRUCTED DEALERS TO ONLY FIX THIS PROBLEM IF THE CUSTOMER REPORTS HAVING AN ISSUE. BECAUSE I DID NOT KNOW ABOUT THE RECALL AND WASN'T HAVING ANY ISSUES BEFORE THE ACCIDENT, I WAS INVOLVED IN A CAR ACCIDENT WHICH COULD HAVE BEEN AVOIDED. I FEEL FORD IS RESPONSIBLE TO REPAIR THE DAMAGE CAUSED BY THE ACCIDENT SINCE IT OCCURRED DUE TO A DEFECT. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10129061July 18, 2005
ELECTRICAL SYSTEM:IGNITION:MODULE
I OWN A 2000 FORD FOCUS ZTS AND THE KEY WILL NOT TURN IN THE IGNITION. ACCORDING TO MULTIPLE POSTINGS ON THE WEB THIS IS A CONSTANT PROBLEM FOR FORD FOCUS OWNERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129200July 18, 2005
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
I WAS IN A FRONT-END COLLISION TRAVELLING ABOUT 25 - 30 MILES PER HOUR AND MY AIRBAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10129264July 18, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
TWO NIGHTS AGO, AT A PARKING GARAGE IN A LOCAL MALL, WHEN TRYING TO LEAVE, I WAS UNABLE TO START MY CAR. I COULD INSERT THE KEY IN THE IGNITION, BUT IT WOULD NOT MOVE. IT WAS AS IF THE STEERING WHEEL WAS LOCKED UP. I ALSO NOTICED THAT MY KEY WAS WORN DOWN A BIT, SO I FIGURED MAYBE THE KEY WAS NOT "CLICKING" PROPERLY WITH THE IGNITION. I HAD MY CAR TOWED TO MY APARTMENT BUILDING AND ATTEMPTED TO USE MY SPARE KEY TO SEE IF THE KEY MADE A DIFFERENCE. IT DID NOT. THE NEXT DAY I HAD MY CAR TOWED TO THE LOCAL FORD DELEARSHIP. I WAS TOLD THAT THE IGNITION CYCLINDER NEEDED TO BE REPLACED AND MY KEYS NEEDED TO BE RECODED. I WAS ALSO TOLD THAT MY WARRANTY DIDN'T COVER ANY OF THIS. SO I PAID $650 TO HAVE THIS WORK DONE. ADDITIONALLY, I WAS TOLD THAT TWO RECALLS NEEDED TO BE ADDRESSED AT NO COST TO ME. BOTH WERE ADDRESSED, HOWEVER, THEY CHARGED ME $36.08 FOR "MECHANICAL LABOR." I SHOULD NOT HAVE BEEN CHARGED FOR ANY WORK DONE ON RECALLS. THIS EVENING I LOGGED ONTO A WEBSITE CALLED "AUTOMOTIVETALK.NET." I WAS AMAZED AT THE NUMBER OF PEOPLE WHO HAD THE EXACT SAME PROBLEM. SOME OF THE POSTINGS DATED BACK TO 2003. I DON'T SEE HOW A PROBLEM LIKE THIS IS CONSIDERED NORMAL WEAR AND TEAR, OR WHY THE OWNER (ME) WOULD HAVE TO BEAR THE BRUNT OF THESE OUTRAGEOUS SERVICE CHARGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129005July 17, 2005
ELECTRICAL SYSTEM:IGNITION
IGNITION WILL NOT WORK PROPERLY ON 2000 FOCUS SE, NEED TO REPLACE IGNITION TUMBLER ASSEMBLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128848July 15, 2005
ELECTRICAL SYSTEM:IGNITION
OVER TIME I WAS HAVING MORE DIFFICULTY REMOVING THE KEY FROM THE IGNITION. EVENTUALLY IT TOOK UP 10-15 MINUTES OF TOGGLING THE KEY AND GEAR SHIFTER TO REMOVE THE KEY. THIS SAME PROBLEM WAS FIXED THREE TIMES UNDER WARRANTY (WHICH HAS SINCE EXPIRED). THE IGNITION WAS REPLACED. THE OLD PARTS ARE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128887July 15, 2005
ELECTRICAL SYSTEM
DT: CONTACT STATES DAUGHTER CAME HOME FROM WORK ON 7-15-05 AND SHE HAD NOT HAD ANY PROBLEMS WITH THE CAR PRIOR TO THIS. THE NEXT DAY ON 7-16-05 SHE NOTICED THE CAR HAD CAUGHT ON FIRE WHILE IT WAS PARKED IN THE DRIVEWAY. THE FIRE HAD ALREADY GONE OUT. SHE HAD THE CAR TOWED TO THE DEALERSHIP, AND THE MECHANIC SAID FORD WAS COMING ON 7-19-05 TO INSPECT THE CAR. SHE TALKED TO SOMEONE WHO HAD JUST RETIRED FROM WAYNE ASSEMBLY PLANT AND HE SAID THEY HAD BEEN HAVING A LOT OF PROBLEMS WITH THE FUEL LINE COMING OFF DUE TO INCREASED PRESSURE ON THE FORD FOCUSES. SHE HAS NEVER RECEIVED ANY RECALL NOTICES. SHE DOES NOT KNOW WHERE THE FIRE ORIGINATED. THE CAR IS AT THE CLINTON MICHIGAN FORD DEALERSHIP. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10125945July 15, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES, ELECTRICAL SYSTEM:IGNITION
DT: THE CONSUMER'S DAUGHTER DROVE TO AUSTIN TEXAS, WHEN SHE ENTERED THE VEHICLE THE IGNITION WOULD NOT TURN. THE CONSUMER HAD THE VEHICLE TOWED TO THE CONSUMER'S HOUSE DUE TO THE DEALER BEING CLOSED. THE CONSUMER HEARD OF A RECALL ON FORD FOCUS ZX3, WHICH WAS HAVING WHAT CONSUMER BELIEVED TO BE THE SAME PROBLEM. THE CONSUMER CONTACTED FORD WHO SAID THAT THIS VEHICLE WAS NOT PART OF THE RECALL. THE CONSUMER STATED THAT ONE WEEK AFTER HE BOUGHT THE VEHICLE THE SERVICE ENGINE LIGHT CAME ON. THE CONSUMER HAD THE ERG VALVE REPLACED. THE CONSUMER BELIEVED THAT THIS MAY HAVE BEEN A FALSE READING. THE NHTSA RECALL CAMPAIGN 02V288000 WAS DIRECTED TOWARDS THE ELECTRICAL SYSTEM; BATTERY/CABLES. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125946July 15, 2005
SERVICE BRAKES, HYDRAULIC
DT: CONSUMER COMPLAINED ABOUT BRAKE PROBLEMS. BOTH FRONT AND REAR BRAKE WERE REPLACED IN LESS THAN 3 YEARS. THE BRAKE PEDAL WAS MAKING A NOISE. THE DEALER AND MANUFACTURER STATED THAT THE PROBLE WAS THE BRAKE BOOSTER AND THAT IT WAS A NORMAL THING. THIS FAILURE MADE IT HARDER TO STOP THE CAR. MANUFACTURER SAID TO FIX THIS PROBLEM WOULD MAKE THIS FAILURE WORSE. ALSO, SAID THIS WAS NOT A SAFETY ISSUES. MANUFACTURER SAID DO NOT WORRY ABOUT THIS. FIRST HAPPENED ABOUT 8 MONTHS AGO. NOW IT HAPPENES EVERYTIME THE CAR IS USED. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128737July 14, 2005
EQUIPMENT
WE RECENTLY PURCHASED A 2005 FORD FOCUS ZXW SE 4 DOOR STATION WAGON, VIN [XXX] FROM SCARFF FORD IN AUBURN, WASHINGTON. WHILE RETURNING FROM OUT VACATION A BLACK PLASTIC PIECE OF VENT MATERIAL ABOUT TWELVE INCHES LONG FELL FROM UNDERNEATH THE DRIVER'S SIDE DASH AND LODGED BEHIND THE BRAKE PEDAL AND ACCELERATOR. WE WERE ON THE FREEWAY AT THE TIME TRAVELING ABOUT 65 MILES PER HOUR. MY WIFE WAS DRIVING AND WITH A GREAT DEAL OF DIFFICULTY I WAS ABLE, FROM THE PASSENGER SEAT TO REACH AND DISLODGE THE OBSTRUCTION. WE WERE EXTREMELY LUCKY TO AVOID A LIFE THREATENING ACCIDENT. THE NEXT DAY, JULY 13, 2005 I TOOK THE CAR BACK TO SCARFF FORD AND THEY REINSTALLED THE PART AT NO CHARGE. HOWEVER, I AM VERY CONCERNED THAT THIS INCIDENT COULD REPEAT ITSELF WITH OTHER FORD FOCUS OWNERS AND HAVE A FAR WORSE OUTCOME. ONE THING I DID NOTICE WAS WHILE THE ''VENT PIECE'' HAD PROVISIONS FOR FOUR ATTACHING SCREWS, THERE APPEARED TO BE ONLY ONE IN USE. THIS MAY HAVE BEEN PARTIALLY TO BLAME, BUT I HAVE NO WAY OF KNOWING. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128769July 14, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
IN JULY OF 2004 OPENED REAR PASSENGER DOOR AND IT WOULD NOT CLOSE. ONE MONTH LATER RIGHT SIDE PASSENGER DOOR WOULD NOT CLOSE AFTER BEING OPENED. BOTH DOORS HAD TO BE TIED TOGETHER WITH A ROPE TO KEEP THEM SHUT. AS OF JULY 14, 2005 BOTH THE REAR PASSENGER DOORS WILL NOT OPEN. BOTH DRIVER AND PASSENGER DOOR IN FRONT STICK AND OCCASIONALLY WILL NOT CLOSE. THIS WAS REPORTED TO FORD CUSTOMER SERVICE IN MARCH OF 2005 BY PHONE. I WAS TOLD THERE WAS NO RECALL ON 2003 FORD FOCUS BUT THERE WAS A RECALL ON 2000-2002. I WAS TOLD THAT I WOULD HAVE TO TAKE IT TO THE DEALER AND PAY TO HAVE IT FIXED MYSELF. THE COST IS $250.00 PER DOOR. THE CAR WAS ONLY A YEAR OLD WHEN THIS PROBLEM STARTED. IT WAS ALSO OUT OF WARRANTY. I CANNOT AFFORD TO HAVE EACH LATCH REPACED. I ALSO WILL NOT CARRY ANY PASSENGERS IN THE VEHICHLE FOR FEAR THE DOORS WILL FLY OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128793July 14, 2005
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
2002 FORD FOCUS SEDAN - THE KEY WILL GO INTO THE IGNITION , BUT THE KEY WILL NOT TURN AND MY STEERING WHEELL IS LOCKED, HAVE TO HAVE IT TOW TO THE DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128802July 14, 2005
EXTERIOR LIGHTING:TURN SIGNAL, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, VEHICLE SPEED CONTROL
DT: THE TURN SIGNAL DO NOT CANCEL AFTER A TURN. THE SPRING BROKE THREE TIMES. THE TRUNK DOES NOT LATCH PROPERLY. DEALERSHIP HAS TAKEN CARE OF BOTH ISSUES, BUT THE PROBLEM RECURRED. IN COLD WEATHER THE IDLE SPEED WAS TOO HIGH. WHEN PUT INTO REVERSE IT BACKED OUT LIKE A ROCKET. THIS CAUSED AN ACCIDENT ON APRIL 9, 2000. THE CONSUMER WAS BACKING OUT WITH THE BACK DOOR OPEN. IT HAPPENED SO FAST HE DID NOT HAVE A CHANCE TO PUT ON THE BRAKES. THE CAR DOOR HIT THE GARAGE POST. THERE WAS NO POLICE REPORT. CONSUMER STATED HE HAD MENTAL INJURIES AND LOST HIS JOB. VEHICLE WAS STILL IDLING HIGH IN COLD WEATHER.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10128564July 13, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DT: THE CONSUMER STATES HE TOOK HIS VEHICLE TO A MECHANIC AND WAS TOLD THE VEHICLE NEEDED A NEW WINDOW REGULATOR. WHEN HE CALLED THE DEALERSHIP THEY STATED THAT THE PART WAS ON BACK ORDER AND WOULD NOT BE AVAILABLE UNTIL AUGUST 15. THE POWER WINDOWS ON HIS VEHICLE WAS RISING SIDEWAYS. IF THIS CONTINUES TO HAPPEN, THE MECHANIC STATED IT WOULD EVENTUALLY BREAK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128571July 13, 2005
ELECTRICAL SYSTEM:IGNITION
DT: THE VEHICLE HAD TO BE TOWED INTO THE FORD DEALERSHIP JULY 2ND, 2005. THE VEHICLE WILL NOT START DUE TO THE IGNITION. THE SERVICE MECHANIC SAID FORD WAS WELL AWARE OF THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128574July 13, 2005
ELECTRICAL SYSTEM:IGNITION
I PUT MY KEY IN THE IGNITION AND IT WILL NOT TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128664July 13, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY WIFE WAS LEAVING WORK AT NIGHT ALONE. SHE GOT IN OUR 2000 FORD FOCUS AND TRIED TO START IT. THE KEY WOULDNT TURN. I GUESS IT IS AN IGNITION CYLINDER FAILURE. IF MY WIFE WAS IN DANGER OF HER LIFE OR HURT SHE WOULD NOT HAVE BEEN ABLE TO GET ANYWHERE. I AM OUTRAGED THAT THIS IS NOT A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128680July 13, 2005
FUEL SYSTEM, GASOLINE:DELIVERY
DID A RIGHT TURN TO GET ON THE FREEWAY AND LOST MOST POWER. HOBBLED ALONG THE SHOULDER AT 20 MPH FOR 1/2 A MILE, THEN IT STALLED. WAITED 1 MINUTE, RESTARTED AND THEN IT RAN FINE. NO CHECK-ENGINE NOR OTHER LIGHTS CAME ON UNTIL IT STALLED. OCCURED AFTER DRIVING 3 MILES IN JULY (PARITALLY WARM) WITH ABOUT 2 GALLONS OF GAS. DROVE TO KEMP FORD AND ASKED SERVICE DEPT ABOUT ANY RECALLS. SEEMED TO HAVE NO KNOWLEDGE OF SIMILAR INCIDENTS. SUGGESTED POSSBLE FUEL PUMP PROBLEM. THE CAR HAS LOST POWER THREE TIMES PREVIOUSLY AT THE SAME LOCATION FOR ABOUT 3-5 SECONDS, AND THEN RECOVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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