Ford Focus Complaints

22,326 consumer complaints on file.

#10218015February 14, 2008
AIR BAGS:FRONTAL, SEAT BELTS
I WAS IN A CAR ACCIDENT, MONDAY FEB 11TH AT 7:15 AM. MY SEATBELT WAS BROKEN DURING THE IMPACT AND MY AIR BAGS DID NOT DEPLOY. MY CAR IS CONSIDERED A "TOTAL LOSS", THEREFORE I CAN NOT FIX THE DAMAGES TO IT. IF MY SEATBELT BROKE DUE TO THE IMPACT, THEN WHY DIDN'T MY AIR BAGS DEPLOY? *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10218044February 14, 2008
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REAR COIL SPRING BROKEN (RR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218063February 14, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING 40 MPH, THE VEHICLE WOULD VIBRATE AND THE ENGINE STALLED. THE VEHICLE WOULD RESTART AND BACKFIRE BEFORE ACCELERATING. THERE WERE NO PRIOR WARNING INDICATORS. THE DEALER DIAGNOSED THE FAILURE AS THE FUEL SYSTEM, BUT THE CONTACT WAS UNSURE ABOUT WHAT THEY SAID NEEDED TO BE REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V482000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 79,000. UPDATED 05/07/08 *BF UPDATED 05/07/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218092February 14, 2008
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2006 FORD FOCUS. THE CONTACT STATED THAT HE WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. IN ADDITION, THE GEAR SHIFT INDICATOR WOULD ENGAGE WITHOUT DEPRESSING THE BRAKE. AS OF FEBRUARY 14, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 430,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217907February 13, 2008
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2003 FORD FOCUS. IN AN ATTEMPT TO DRIVE THE VEHICLE, THE CONTACT PLACED HER KEY IN THE IGNITION AND IT WOULD NOT TURN. THE VEHICLE HAD TO BE TOWED TO A MECHANIC AND THEY REPLACED THE ENTIRE IGNITION. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217788February 12, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY IGNITION LOCKED UP ON MY FORD FOCUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217867February 12, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
IN 2006, I HAD PURCHASED A USED 2002 FORD FOCUS SE. A COUPLE OF MONTHS AFTER MY PURCHASE, MY RIGHT REAR POWER WINDOW WOULD NOT GO UP USING THE POWER BUTTON. ABOUT 3 WEEKS LATER, THE LEFT REAR POWER WINDOW ALSO STOPPED WORKING AND STAYED DOWN. THE WINDOWS HAD TO BE PROPPED UP WITH TAPE AND DOOR STOPPER WEDGED IN ORDER FOR THE WINDOWS TO STAY UP. WHEN FINALLY TAKEN TO A MECHANIC, THE MECHANIC SAID BOTH POWER WINDOW MOTORS HAD TO BE REPLACED AT THE COST OF $400 EACH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217618February 11, 2008
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
MY CARS IGNITION DOESN'T WORK. IT WILL LOCK ME OUT OF MY OWN CAR. I HAVE TO BANG MY KEY AS HARD AS I CAN TO GET THE IGNITION TO UNLOCK. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10217641February 11, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
MY CAR HAS HAD SEVERAL ISSUES WITH THE ENGINE STALLING AND SHUTTING OFF...I ENCOUNTERED MY FIRST INCIDENT JUST RECENTLY, ABOUT A WEEK AGO. MY CAR SHUT OFF AND WOULD NOT START WHILE I WAS DRIVING. IT HAPPENED RIGHT AS I WAS CHANGING LANES. I THOUGHT I NEEDED A JUMP BUT WHEN THAT DID NOT WORK I HAD MY CAR TOWED TO A MECHANIC. THEY TOLD ME THAT MY FUEL SYSTEM WAS CLOGGED/BLOCKED, I DON'T REMEMBER THE EXACT STATEMENT, BUT THEY TOLD ME THAT I NEEDED A FUEL SYSTEM FLUSH, A FUEL FILTER, AND A NEW FUEL PUMP. I CHECKED THE RECALL LIST AND SAW THAT MY CARD MAKE AND MODEL WERE ON THE RECALL LIST FOR FUEL SYSTEM FAILURE AND WHEN I CALLED THE DEALERSHIP THEY TELL ME THAT MY CAR DOES NOT QUALIFY. I TELL ME THAT MY ISSUE WAS CAUSED BY SOMETHING ELSE...THIS IS THE FIRST MAJOR PROBLEM THAT I HAVE HAD WITH THIS CAR AND NOW FORD IS TRYING TO SAY MY CAR WAS NOT A PART OF THE RECALL AND ARE REFUSING TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217711February 11, 2008
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, STRUCTURE:BODY:DOOR, WHEELS:HUB
TRUNK LATCH FAILS TO CATCH 95% OF THE TIME. TRUNK KEY FAILS TO TURN LOCK MOST OF THE TIME. THIS PROBLEM HAS EXISTED SINCE THE CAR WAS PURCHASED IN 2000. THERE WAS NO EVENT LEADING TO THIS FAILURE. I BELIEVE THE TRUNK LOCK MATERIALS ARE CORRODING JUST LIKE THE REAR PASSENGER DOORS WHICH WERE RECALLED. THE TRUNK LOCK SHOULD BE RECALLED. THIS PROBLEM IS CLEARLY THE RESULT OF FAULTY MANUFACTURING MATERIALS. I REQUESTED DEALERSHIPS PERFORM REPAIRS AND THEY TOLD ME THAT FORD HEADQUARTERS HAS FAILED TO ISSUE A RECALL . WHY? NHTSA SHOULD MAKE THIS HAPPEN. THE CONSEQUENCE OF A FAILED TRUNK LOCK/LATCH IS THAT THE TRUNK DOOR WILL POP OPEN -- ALLOWING THINGS TO FLY OUT OF THE TRUNK AND FLY INTO ON COMING TRAFFIC ENDANGERING OTHERS AS WELL AS BLOCK REAR WINDOW VISION. THIS COULD CAUSE FATALITIES TO BOTH THE VEHICLE DRIVER AND NEAR BY VEHICLES. . THE HUBCAPS HAVE CRACKED AND BROKEN OFF IN PIECES DURING COLD WEATHER WHILE PARKED (IE., THE HUBCAPS WERE NOT STRUCK BY EXOGENOUS ROCKS OR ANYTHING ELSE). THIS IS CLEARLY THE FAULT OF SUBSTANDARD MANUFACTURING MATERIALS. FORD MOTOR COMPANY EMPLOYEES AT HEADQUARTERS HAVE STATED THIS TO ME. FORD MOTOR COMPANY SHOULD REPLACE THE HUBCAPS AT NO CHARGE TO THE CUSTOMER. EXOGENOUS MATERIALS CAN HIT THE UNPROTECTED TIRES, CAUSE A BLOW OUT. IT IS NOT RIGHT TO MAKE THE CUSTOMER PAY FOR SUBSTANDARD MATERIALS. I COULD TAKE A WILD GUESS THAT THE WHEEL WELLS -- ON MY CAR -- REPLACED DIRECTLY BY THE VICE PRESIDENT OF ENGINEERING FROM THE WARREN PLANT -- DID NOT LOOK AT THE STRESS AND HAIR LINE CRACKS HE FAULTY WHEEL WELLS PLACED ON THE ORIGINAL HUB CABS. IT'S TIME TO FINISH THE JOB! FORD MOTOR COMPANY'S EMPLOYEES HAVE STATED TO ME THAT THE 2000 YEAR MODEL (THE FIRST YEAR THIS VEHICLE WAS TRANSITIONED FROM EUROPEAN MANUFACTURERS) MANUFACTURED IN THE WARREN PLANT DID NOT PERFORM THE NECESSARY QUALITY CONTROL TO ENSURE THAT THESE MATERIALS FUNCTIONED IN COLD WEATHER CLIMATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217526February 9, 2008
PARKING BRAKE
I CAME HOME AND PARKED MY FOCUS AS USUAL. I PUT THE CAR IN NEUTRAL AS ALWAYS AND ENGAGED THE EMERGENCY BRAKE. WHEN I GOT UP THE NEXT MORNING AND WENT OUTSIDE, MY CAR HAD ROLLED INTO A LIGHT POLE AT MY HOUSE AND DONE CONSIDERABLE DAMAGE TO THE DRIVER'S DOOR. THE EMERGENCY BRAKE WAS STILL ENGAGED. I HAD JUST GOTTEN MY CAR THE DAY BEFORE FROM THE REPAIR SHOP SO ALL WAS IN WORKING ORDER WITH THIS VEHICLE. I AM CONCERNED ABOUT THE EMERGENCY BRAKE SYSTEM. I HAVE HAD THIS CAR FOR 9 MONTHS AND THIS IS THE FIRST TIME THIS HAS HAPPENED AND I ALWAYS DO THE SAME THING EACH DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218298February 8, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
2004 FORD FOCUS WITH IGNITION PROBLEMS. CONSUMER STATES THAT THE KEY GOT STUCK IN THE IGNITION. CONSUMER ALSO STATED THAT THE VEHICLE WOULD NOT START. CONSUMER WAS INFORMED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217441February 8, 2008
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2001 FORD FOCUS. THE ENGINE LIGHT WOULD ILLUMINATE AND THE VEHICLE WOULD STALL, STUTTER, SKIP, AND NOT RUN WHEN THE TANK REACHED A QUARTER TANK. INITIALLY, THE CONTACT WAS INFORMED THAT THE CYLINDER HEAD NEEDED TO BE REPLACED. THEN SHE WAS INFORMED THAT THE TIMING BELT, GEAR, PULLEY, AND TENSIONER NEEDED TO BE REPLACED. THE COMPONENTS WERE REPLACED. FINALLY, THE CONTACT WAS INFORMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. FORD STATED THAT THE VEHICLE WAS MANUFACTURED TOO LATE TO BE INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V482000 (FUEL SYSTEM, GASOLINE). THE PURCHASE DATE AND SPEED WERE UNKNOWN. THE CURRENT MILEAGE WAS 88,000 AND FAILURE MILEAGE WAS 83,073. UPDATED 03-04-08 *BF\THE FUEL PUMP WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216930February 4, 2008
STEERING:LINKAGES:TIE ROD ASSEMBLY
WENT OFF ROAD IN GRASS TO AVOID A HEAD ON CRASH WHEN MERGING BACK ON TO ASPHALT TIE ROD SEPARATED FROM RACK AND PINION CAUSING CAR TO LOOSE CONTROL CRASHING IN TO A TELEPHONE POLE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10216938February 4, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEY WILL NOT COME OUT OF THE IGNITION, THERE IS A TECHNICAL SERVICE BULLETIN FOR THIS REPAIR AS THE PROBLEM IS NOT AN ISOLATED INSTANCE. THERE ARE HUNDRED OF THE SAME COMPLAINTS, YET FORD WILL NOT ABSORB THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216941February 4, 2008
FUEL SYSTEM, GASOLINE:DELIVERY
STALLING ON MY FORD FOCUS 2000 ONE DAY I WAS DRIVING TO WORK ON THE HIGHWAY WHEN MY CAR STARTED TO STALL I ALMOST HAD A ACCIDENT BECAUSE MY CAR WOULD NOT SPEED UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216797February 3, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEY WILL NOT TURN...CAN'T START CAR..KEY TUMBLER DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216824February 3, 2008
STEERING, ELECTRICAL SYSTEM:IGNITION
I PARKED MY CAR ONE NIGHT IN A PARKING LOT. THE CAR WAS PARKED FOR LESS THAN 10 MINUTES. WHEN I CAME BACK MY STEERING WHEEL WAS LOCKED AND I COULD NOT TURN THE IGNITION TO START THE CAR. THE LIGHTS AND RADIO WORK SO THE BATTERY IS NOT DEAD. TWO AAA ROADSIDE WORKERS TRIED TO TURN THE IGNITION AND IT DID NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216826February 3, 2008
SUSPENSION:REAR
MY CAR WAS PARKED AT THE AIRPORT. WHEN I RETURNED HOME AFTER MY CAR HAD BEEN PARKED FOR THREE DAYS THE ANTI-LOCK BRAKES LIGHT CAME ON AND MY CAR WAS MAKING A LOUD NOISE. I TOOK IT TO THE DEALER AND THE REAR LEFT BALL BEARING WAS BROKEN AND I WAS INFORMED BY THE SERVICE TECHNICIAN THAT MY WHEEL COULD FALL OFF. I LATER REALIZED THAT THE SAME BALL BEARING WAS PREVIOUSLY FIXED UNDER RECALL 01B85. HOWEVER THE DEALER WOULD NOT COVER THE EXPENSE AND I HAD TO PAY FOR IT MYSELF. I LATER WROTE A LETTER TO FORD TO REQUEST A REFUND AND MY REQUEST WAS DENIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216655February 1, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
LIKE THOUSANDS OF OTHERS MY 2005 FORD FOCUS IGNITION WOULD NOT TURN IN A 2005 FOCUS AND I WAS LEFT STRANDED. THIS THANKFULLY WAS AT MY WORKPLACE AND I WAS NOT IN ANY IMMEDIATE DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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