Ford Focus Complaints

22,326 consumer complaints on file.

#11631818December 20, 2024
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while his wife was driving at an undisclosed speed and attempting to accelerate up an incline, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway and the vehicle returned to normal functionality, but the failure became a regular failure. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V523000 (Power Train); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631824December 20, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while attempting to accelerate from a stop light, the vehicle shuddered and hesitated while accelerating. The vehicle was taken to the local dealer who diagnosed that the transmission clutch was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V845000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631829December 20, 2024
STEERING
Power Steering loss of function.. Power steering module and motor failure.. Inoperable Steering Rack.. This is a documented problem in the 2014 Focus models, why not the 2015 Focus models.. My Power Steering is dead, my Steering Rack is Inoperable, and my Power Steering Module and Motor are dead.. My problems started happening in January 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631853December 20, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the vehicle made an abnormal grinding sound while shifting into the intended gear. The transmission malfunction warning light was illuminated, and the Service Vehicle message was displayed. The contact stated that the failure recurred while coming to a complete stop. Additionally, the contact stated that the vehicle failed to respond intermittently while shifting into reverse(R). The dealer was notified of the failure and provided the contact with an estimate for a diagnostic test. The contact was informed that the VIN was not under recall. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631388December 18, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, there was an engine misfire, and the transmission was slipping gear. The contact stated there was an alert indicating that the transmission was getting hot-illuminated. In addition, the contact stated that when the vehicle was parked, the gear shifter failed to function as intended. The contact stated that the transmission failed to shift into reverse. The vehicle was taken to an independent mechanic where it was diagnosed with transmission clutch assembly failure. The contact was informed that the transmission clutch assembly needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure and referred the contact to the manufacturer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V169000 (Power Train). The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 104,976.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631429December 18, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while stopped at a traffic light, the light changed and the accelerator pedal was depressed; however, the vehicle hesitated before responding as needed. The contact stated that the vehicle was jolting into gear. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the TCM needed a software update. The vehicle was repaired; however, the failure reoccurred. The contact had taken the vehicle back to the same dealer. The vehicle was diagnosed, and it was determined that the transmission clutches needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure of the clutches. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631473December 18, 2024
ENGINE, UNKNOWN OR OTHER
The vehicle jerks from gear to gear when getting the car to move, hesitates and feels like it's skips
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631142December 17, 2024
ENGINE AND ENGINE COOLING
The contact’s boyfriend owns a 2017 Ford Focus. The owner received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while her boyfriend was driving at an undisclosed speed, the vehicle lost motive power, and the engine seized. The vehicle was no longer operable and needed to be towed to the dealer. The dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 52,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631182December 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631199December 17, 2024
POWER TRAIN
I started experiencing intermittent (what seems like transmission) Issues about a little over a year ago. It would randomly occur and usually after the engine was warmed up and I had been driving a lot that day. It would only occur from a dead stop and then starting to accelerate from 1st to 2nd gear. The RPMs would go way high but the car wouldn’t accelerate I would let off the gas and then give it a little gas right away and it would seem to “grab” and the car wouldn’t accelerate start to go. It has over time increasingly gotten worse increasing from just 1st to 2nd gear and now 2nd to 3rd gear. I have a transmission that is a dual clutch transmission so it is an automatic but when I want to I can put my gear shifter into “S” mode (sport mode) and the car then acts as a manual transmission needing the driver to change gears by pushing a + or a - button on the gear shifter either when accelerating or downshifting gears. It never acted up in “S” Mode only during automatic driving until recently. What sparked my need to write in about this is when I was driving down the freeway the car all of a sudden lost power but the RPMs accelerated up into the Red zone on my tachometer. Essentially I was dead driving 60 mph down the freeway and quickly losing speed cars were swerving around me and one almost rear ended me. It put my life and the life of my passengers all at risk and it was scary! I had a good friend of mine who is an ASE Certified mechanic look at the car and he couldn’t see anything wrong but because this happens intermittently I wouldn’t expect the problem to occur for him during a five min test drive. However it doesn’t change the severity of what I have been experiencing. There was a previous recall on my vehicle for this transmission and these exact problems and although it was repaired (under a different owner) I am experiencing the same issues. Maybe the replacement transmission was also faulty? since my “service transmission” light came on as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631216December 17, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle shook erratically. The vehicle was taken to the dealer where it was diagnosed with a failed clutch assembly. The contact was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the failure had occurred previously in 2019 and 2021. The contact stated that the clutch assembly was replaced twice under warranty. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631055December 16, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that the vehicle failed to respond as intended when shifted into reverse and the accelerator pedal was depressed. There was no warning light illuminated. The contact stated that while driving to the local dealer, the vehicle failed to accelerate as intended with the accelerator pedal depressed. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was driven back to the residence. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630936December 16, 2024
POWER TRAIN
Transmission control unit (module) has caused the vehicle to randomly rev the RPM. Causes vehicle to hard shift and delayed shifting. Check engine light came on and produced code P07A3. There is a recall for Ford Focus years 2012 -2018 but my vehicles VIN was not attached to this recall. My vehicle has all the same symptoms as the recalled vehicles. The vehicle is not drivable in this condition. It may cause the car to not stop or accelerate into another vehicle. It may also cause more damage to other components. I have 20+ years of mechanical background and have looked the vehicle over myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630686December 14, 2024
POWER TRAIN
The clutch/transmission. From day one this new car had issues with the clutch. It was reported to the dealer on [XXX] and they ran a clutch test. They said it passed. The problem is, this shutter/jerking occurs intermittently. It has been going on since then. We took it in to the ford dealer locally last week. They confirmed it was the clutch, and that it would cost $3200 to fix. There was no warning light. The vehicle has been taken care of all these years. Why didn't Ford notify the owners on this Customer Satisfaction Program 14M08 which is the clutch/transmission?? The car is available anytime anywhere someone would like to look at it. It is currently in Florida. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630324December 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630109December 11, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while the vehicle was parked, the contact attempted to shift the gear shifter into reverse; however, the transmission failed to engage, and the vehicle shuddered. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the clutch assembly needed to be replaced. The dealer made the contact aware of NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 96,421.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630178December 11, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact called on behalf of her daughter who owns a 2015 Ford Focus. The contact stated that while her daughter was driving 45 MPH, while attempting to accelerate, the vehicle started jerking while depressing the accelerator pedal. No warning lights were illuminated. The contact also stated that the vehicle jerked while accelerating from a stop. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the clutch was faulty and needed to be replaced. The vehicle was repaired; however, a year later the failure reoccurred. The contact stated that the clutch had been replaced twice however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630181December 11, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2013 Ford Focus. The contact stated while driving 35 MPH, the vehicle stalled and shut off at a red light. The contact stated that after ten attempts the vehicle restarted. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 196,666.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630185December 11, 2024
POWER TRAIN
The contact's son owns a 2018 Ford Focus. The contact stated that the vehicle hesitated to start and failed to accelerate above 15 MPH while driving. The check engine warning light was intermittently illuminated. The contact's son pulled over and restarted the vehicle and an abnormal burning odor was coming from the vehicle. The vehicle was towed to the dealer, where the clutch and actuator motor were replaced. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 65,607.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630216December 11, 2024
POWER TRAIN
The transmission went out, revving in all gears
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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