Ford Focus Complaints

22,326 consumer complaints on file.

#11635973January 14, 2025
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
The contact owns a 2017 Ford Focus. The contact stated while at a stop, the vehicle stalled. The contact attempted to depress accelerator pedal, but the vehicle failed to accelerate. The check engine warning light was illuminated. The vehicle was driven to the dealer to be diagnosed. The vehicle was diagnosed with evaporative canister failure. The vehicle was repaired five additional times after the first failure; however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,459.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635686January 13, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted and the vehicle jerked abnormally with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the transmission clutch had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance The approximate failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635228January 10, 2025
POWER TRAIN
The contact owns a 2017 Focus Focus. The contact stated that while operating the vehicle the transmission had malfunctioned and the vehicle did not properly change gears causing the speed to suddenly reduce and the vehicle experienced a loss of automotive power. Also, the vehicle would not drive in reverse and the message "Transmission Overheating" was displayed. The contact indicated that the failures were intermittent. The vehicle was taken to the local dealer who was unable to determine the cause of the failures and the vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 18V845000(POWER TRAIN). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635314January 10, 2025
POWER TRAIN, ENGINE
What happened: My 2015 Ford Focus has significant safety defects Ford has refused to address, despite these issues being covered under their Customer Satisfaction Programs (CSPs). These defects include engine stalling, power loss, and transmission issues, which pose serious risks to my safety and that of others. Ford’s inaction has exacerbated these problems. Key Issues: Engine Stalling and Hesitation (CSP 24N07 - Canister Purge Valve): The car stalls unpredictably at low speeds, especially during turns or stops, with an illuminated malfunction indicator lamp. This has led to dangerous situations, including near-accidents at intersections. Transmission Problems (CSP 14M02 - Transmission Control Module): The vehicle experiences intermittent power loss, failure to start without gas application, and a "Service Engine Soon" light. These issues have worsened over time. Clutch Defects (CSP 19N08 - PowerShift Dual-Clutch Transmission): The car exhibits jerking, shuddering, and slipping during normal operation, compromising control and safety. Timeline of Events: June 2020: I reported clutch issues under CSP 19N08, but Ford dismissed them as "not severe enough." January 2025: I returned to address worsening CSP issues, but Ford denied repairs, claiming the mileage cap had been exceeded. They demanded $4,000 for clutch replacement and $190 for diagnostics—fees I consider unjustified since these problems are related to acknowledged defects. Risks and Observations: The frequent stalling and transmission failures create significant safety hazards. As a veterinary technician who drives daily with my dog, these malfunctions put both our lives at risk. The stalling often leaves me stranded in traffic, endangering myself and other drivers. Warning lamps are consistently illuminated, and the issues have been confirmed by the dealership during prior visits. Despite these known defects, Ford refuses to perform repairs under their CSPs. This neglect of safety obligations necessitate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634926January 8, 2025
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the steering wheel becomes very difficult to maneuver as the "Steering Assist Fault, Service Required, Service Now" warning message was displayed. The local dealer was contacted, however, the vehicle was not diagnosed as the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 87,643.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634595January 7, 2025
ELECTRICAL SYSTEM, ENGINE
I’ve been to several Fords for the Transmission control module TCM, the engine lagging or stalling all lights on my car going on now my whole right side of my car doesn’t work after telling Ford about these problems. They denied to fix my car even though there was a customer care warranty through Ford
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634614January 7, 2025
ENGINE
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 25-35 MPH, the oil pressure warning light illuminated. The contact pulled over and waited for a while before restarting the vehicle. The contact stated that the vehicle failed to accelerate as intended while depressing the accelerator pedal after driving a short distance. The oil pressure warning light illuminated again. The vehicle was towed to dealer where it was diagnosed with oil pump failure. The vehicle was not repaired due to the cost and remained with the dealer. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634686January 7, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2017 Ford Focus. The contact stated while driving on the highway at various speeds, the vehicle would not shift properly, the transmission would make a loud scooting vibration sound, and it was very evident that the transmission struggled to get into the next gear. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed that the transmission was faulty and needed to be replaced. The contact stated that the transmission was replaced under warranty on two occasions, and out of pocket on the third occurrence, this was now the fourth incident where the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634712January 7, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2017 Ford Focus. The contact stated that his wife was driving the vehicle on the highway at 45 MPH, when upon accelerating the vehicle did not accelerate. The contact stated that his wife then attempted to shift the vehicle into park, and again into drive however the vehicle did not move. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission and the gear shifter were faulty and both would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634319January 6, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving on the highway at 50 MPH, the oil light illuminated, and the vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that DTC codes: P0012-P0014 had been retrieved, and that the vehicle had experienced internal engine failures. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 96,384. VIN tool showed no open recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634372January 6, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2012 Ford Focus. The contact stated while attempting to close the doors of the vehicle, the doors failed to latch securely. The vehicle was taken to a dealer, and the contact was provided an estimate for the repair, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The contact related the failure to NHTSA Campaign Number: 16V643000 (LATCHES/LOCKS/LINKAGES); however, the VIN was not included. The failure mileage was 300,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634193January 5, 2025
STRUCTURE:BODY
Back passenger door fails to latch when closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634040January 4, 2025
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
Vehicle fails to start after refueling with gasoline. Research has revealed a faulty, purge valve as the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634061January 4, 2025
STEERING
Power steering malfunction. Wheel not working on low temperature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633798January 3, 2025
FUEL/PROPULSION SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Cruise control fails constantly, has trouble picking up speed going up hills. Can't maintain speed on hills and sloaps. Gave to dealership for two months said it was fine only for them to tell me they had no mechanic. Engine continues to fail and they won't check for new recall for free on my car. My check ending light is currently on, I believe it is the same issue with the other Ford Focus recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633811January 3, 2025
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
Vehicle engine hesitates, runs rough and stalls at low speeds between 1st and 2nd gear. The passenger door latch isn't working properly and the door sticks and is unable to be properly opened from the inside of the vehicle. The vehicle was inspected (diagnosed) by Virginia Tire and Auto who found no codes and that the transmission is not the issue and advised during the call that there was an "open recalls" on the vehicle for these issues and to take it to Ford. I received a letter in the mail from Ford for this exact issue prior to me even setting up an appointment since I am the vehicles new owner. The vehicle is now with Ford and once driven (I was told that they did test drive the vehicle although its not stated on the receipt) are able to replicate the issue since you only need to push the gas pedal (every time you press the gas) to discover these issues but have refused to fix the issue because there are no codes/indicator lights on the dashboard even though the issue is easily replicated and IS the exact recall issue. I was told that the door latch was working (its not) despite the open recall on NHTSA for the latch and I was told that their SSSC (Special Service Support Center) was called for approval however my understanding from Ford Customer support is that when you call the SSSC its a simple yes or no question. If the issue is able to be replicated when driven the answer should be YES there is a problem, so that they can get approval to proceed. However my ticket/receipt from Ford does not state any of the above. They want me to pay for another diagnosis, $200 because there is no code/indicator light. If the issues are able to be replicated and are on Fords Customer Satisfaction Program 24N07 they should be fixing the issue. This is a major safety issue and the vehicle should not be driven in this condition as well as I should NOT have to pay Ford to fix a recall (multiple recalls) which they have refused to fix, stating no repair per recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633999January 3, 2025
ELECTRICAL SYSTEM, POWER TRAIN
Has a bad electrical problem and the transmission is got right
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633582January 2, 2025
ELECTRICAL SYSTEM, STEERING
During some Christmas shopping within the past few weeks, my cars power steering went out completely with no warning or sounds to repair or seek assistance. Not only was my life in danger, but the safety of others in the vehicles surrounding me. I couldn't even turn my wheel if I tried. There have been other instances in other cars where I could strong arm the wheel and be ok, but there was absolutely nothing I could do about turning the wheel whatsoever! When my dad came with power steering fluid, we discovered that these cars don't even have a reservoir for power steering fluid and that this was more than likely a battery or module issue or worse the power steering pump. This is ridiculous that there is no service light or warning that the power steering is going out or losing power. Ford should fix this because it seems like this is an ongoing issue with Fords in general
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11633590January 2, 2025
STEERING
Received Steering Assist Fault message. Vehicle has lost power steering ability without warning causing a safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633633January 2, 2025
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving 45 MPH, the gear shifter shifted into park(P) independently. The contact pulled over and shifted back to drive(D). In addition, while driving up or down hill, the overheating warning light illuminated, and the vehicle stalled. The contact pulled over and waited for the engine to cool down; however, the failure recurred after driving a short distance. The failure occurred on four separate occasions. The failure became progressively worse, and the vehicle was no longer being driven. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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