Ford Focus Complaints

22,326 consumer complaints on file.

#11235184July 26, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
PURCHASED USED FROM A FORD DEALER USED 2015 FORD FOCUS. WAS TOLD THAT VEHICLE HAD TO LERN MY STYLE OF DRIVING. CAR SHUTTERS WHEN GOING ACCELERATING, TAKE TIME TO SHIFT BETWEEN 1,2,3, GEARS. ALSO SHUTTERS AT OTHER SPEEDS IN THE MIDDLE OF SHIFTING. CANNOT SHIFT QUICKLY FROM PARKED OR IN STOPPED POSITION LIKE AT A STOP LIGHT OR WHEN MERGING INTO TRAFFIC. CAR ALSO NOW REVS HIGH AND HAS TO BE COOLED DOWN AFTER DRIVING. I CANNOT TRUST VEHICLE TO BE DRIVEN BY OTHER FAMILY MEMBERS DUE TO TRANSMISSION AND ENGINE ACCELERATION PROBLEMS. HAS BEEN AN ONGOING PROBLEM BUT DEALERSHIP CHARGES FOR DIAGNOSTICS AND STATES THAT IT IS THE WAY I DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235198July 26, 2019
POWER TRAIN
TRANSMISSION SHUDDERS ON ACCELERATION AND SEEMS TO SLIP WHEN GAS /POWER APPLIED. FORD NEVER COMPLETELY FIXED THIS PROBLEM WHEN CAR UNDER WARRANTY AND NOW WILL NOT TOUCH IT SAYING 2 MONTHS OUT OF WARRANTY WHEN I BROUGHT IT BACK 22 MAY 2019. PREVIOUSLY REPORTED UNDER WARRANTY. THIS IS A 2014 FOCUS. FORD DEALER STATED 2 MONTHS OUT OF WARRANTY, BUT PREVIOUSLY REPORTED. ?????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234681July 25, 2019
POWER TRAIN, STEERING, UNKNOWN OR OTHER
SOON AFTER THE PURCHASE OF MY VEHICLE I BEGAN TO EXPERIENCE PROBLEMS WITH THE TRANSMISSION. IN THE EARLY YEARS OF OWNING MY CAR I TOOK IT INTO FORD FOR THE RECALL REPAIRS WHICH DID NOTHING TO SOLVE THE ISSUE WITH MY CAR. AFTER ABOUT 3 OR 4 FAILED ATTEMPTS TO HAVE MY CAR PROPERLY FIXED I STOPPED TAKING IT IN. SO FOR THE LAST 5 YEARS I'VE BEEN DRIVING MY VEHICLE WITH THIS TRANSMISSION ISSUE. THERE ARE TIMES WHERE MY VEHICLE STALLS COMPLETELY AND THE STEERING WHEEL STIFFENS SO I AM UNABLE TO DRIVE. THEY'RE HAVE BEEN TIMES WHERE I HAD TO CONTINUALLY PULL OVER AND STOP MY VEHICLE COMPLETELY, WAITING A FEW MINUTES TO RESTART MY CAR SO I WOULD BE ABLE TO DRIVE. I KNOW HAVE A 2 YEAR OLD SON AND FEEL EXTREMELY UNCOMFORTABLE AND UNSAFE IN THIS VEHICLE. AT THIS MOMENT I CANNOT AFFORD TO TRADE MY VEHICLE IN EITHER AND TAKE THE LOSS OF ALL THE MONEY I PUT INTO THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234687July 25, 2019
POWER TRAIN
I PURCHASED THE FORD FOCUS ON 05/18/2011. I RETURNED THE CAR TO JIM SNEAD FORD, WAYNESBORO, VA ON 07/06/2011 AS THE TRANSMISSION WAS SLIPPING, THE CAR WAS BUCKING, HESITATING ON ACCELERATION AT FULL STOPS THEN JUMPING INTO INTERSECTIONS. THE MECHANIC AGREED THE FOCUS WAS SHIFTING HARD, ATTEMPTED TO FIX IT, COULD NOT AFTER FOLLOWING THE FORD HOTLINE. IT STILL SHIFTED HARDER THAN EXPECTED. THE MECHANIC DECIDED TO DRIVE ANOTHER NEW FOCUS OFF THE LOT AND WROTE ON MY SERVICE INVOICE THAT THE NEW CAR OFF THE LOT DROVE AS ROUGH AS MY CAR. THE FOCUS CONTINUED TO BE A DANGEROUS VEHICLE JUMPING, BUCKING, HESTITATING THEN JUMPING OUT INTO TRAFFIC AND I CONTINUED TO TAKE IT BACK TO MR. SNEAD WHO STATED IT WAS MY DRIVING, NOT THE FOCUS. I TOOK THAT FOCUS IN ALMOST EVERY OTHER MONTH W/ THE SAME COMPLAINTS ABOUT THE TRANSMISSION FOR 2 YEARS 2 MONTHS ONLY TO HEAR IT WAS MY DRIVING, NOT THE CAR. FINALLY, THE CAR WAS SCARING ME TO DEATH AND I FEARED FOR MY LIFE AND MY TWO CHILDREN THAT ALSO DROVE THE FOCUS. I FINALLY TOOK IT BACK TO JIM SNEAD ON 08/09/2013 AFTER OWNING THE NEW CAR FOR 2Y & 2MO TO TRADE IT IN FOR SOMETHING SAFER. I PAID $24,652.25 FOR THAT BRAND NEW FOCUS AND JIM SNEAD GAVE ME A TRADE IN VALUE OF $961.00 FOR A MUCH SAFER CAR HE SAID. I BOUGHT A BRAND NEW 2014 FIESTA (YES, ANOTHER NIGHTMARE FROM HELL). I THOUGHT MR. SNEAD WAS A FRIEND, A REPUTABLE BUSINESS MAN. I BOUGHT 2 USED FOCUSES FROM HIM SINCE THE EARLY 2000S & THEY WERE FINE. MR. SNEAD KNEW MY HUSBAND WAS ILL IN 2003 & I BECAME A WIDOW W/ TWO KIDS TO RAISE. MR. SNEAD AND FORD KNEW ABOUT THOSE DANGEROUS VEHICLES AND FURTHERMORE, IN 814 DAYS OF OWNERSHIP I LOST $685.55 PER MONTH IN DEPRECIATION AND PAYMENTS! I WAS A TEACHER FOR HEAVEN'S SAKE W/ HIS WIFE, MRS. SNEAD. HE KNEW I DID NOT HAVE MONEY TO BURN. NEXT UP--THE FOCUS I BOUGHT AFTER TRADING IN THE FOCUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234694July 25, 2019
POWER TRAIN
THERE CAR HAS A TENDENCY TO SLIP OUT OF GEAR IN FIRST AND SECOND GEARS. WHEN YOU START TO DRIVE, THE CAR ACTS LIKE IT DOES NOT WANT TO MOVE AND THEN WILL SUDDENLY SPRINT FORWARD UNEXPECTEDLY. OTHER TIMES, THE CAR WILL START TO MOVE AS EXPECTED BUT IT WILL BE VERY JITTERY AND JERKY BOUNCING YOU AROUND WHILE IT GETS UP TO SPEED LEADING TO UNSAFE OPERATING CONDITIONS. THIS HAS BEEN AN ONGOING AND DAILY PROBLEM SINCE PURCHASING THE VEHICLE. FORD HAS SAID THESE ARE "NORMAL" IN CONVERSATIONS WITH MY DEALERS AND HAVE NOT LOOKED AT THE ISSUE IN DETAIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234695July 25, 2019
UNKNOWN OR OTHER
VEHICLE LOST TRANSMISSION WHILE DRIVING UPHILL ON A 45 MPH ROADWAY, IN JUNE 2014. VEHICLE WOULD NOT MOVE. WHEN YOU STEPPED ON THE GAS PEDAL THE CAR WOULD NOT MOVE. HAD TO TURN THE VEHICLE OFF AND LET SIT FOR SEVERAL MOMENTS. ONCE STARTED VEHICLE WAS OPERABLE. ON ANOTHER OCCASSION TRANSMISSION WAS AGAIN NOT OPERATING PROPERLY AND VEHICLE WOULD NOT ACCELERATE . THIS HAPPENED ON A 55 MPH HIGHWAY AND ALMOST CAUSED VEHICLE TO CAUSE AN ACCIDENT, SINCE VEHICLE WOULD NOT FUNTION PROPERTY (SEPT. 2014). IN AUGUST 2015 MOTOR VEHICLE WOULD "JUMP" ALL THE TIME WHILE DRIVING. IN AUGUST 2017, THE CAR AGAIN WOULD NOT ACCELERATE OVER 20 MPH AND THE TRANSMISSION LIGHT WAS ON. THIS AGAIN HAPPENED WHILE DRIVING ON A 55 MPH HIGHWAY, ALMOST CAUSING A MOTOR VEHICLE ACCIDENT BECAUSE VEHICLE WOULD NOT ACCELERATE OVER 20 MPH. I WAS FORCED TO PAY $484.17 TO FORD DEALERSHIP FOR REPAIRS, WHEN IN FACT REPAIRS WERE DUE TO FAULTY TRANSMISSION, WHICH FORD KNEW ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234697July 25, 2019
POWER TRAIN
TRANSMISSION WOULD SHUDDER AND NOT ENGAGE 2ND GEAR. ACCELERATION WOLD BE BOGGED DOWN MAKING IT HARD TO PASS OTHER VEHICLES OR MERGE ON THE HIGHWAY. CLUTCH PACK REPLACED AT 39,991 MILES UNDER POWERTRAIN WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234698July 25, 2019
POWER TRAIN
FORD FOCUS TRANSMISSION JERKS AND SHUDDERS WHILE MOVING AND WHILE ACCELERATING . HAVE HAD MULTIPLE REPAIRS WITH NO FIX. HAVE HAD CAR STALL IN THE PAST WHILE TRYING TO ACCELERATE ON A CITY STREET WHILE TRAVELING AT ~35 MPH. IT FELT LIKE TRANSMISSION WENT TO 6TH GEAR INSTEAD OF 2ND AND STALLED THE ENGINE. PROBLEMS STARTED IMMEDIATELY AFTER PURCHASE, ~FEBRUARY 2012 STILL HAVE CAR NOW AND STILL DOING THE SHUDDERING AND JERKING WHILE DRIVING. PROBLEMS STARTED NEW ~100 MILES CURRENTLY AT ~85000MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234702July 25, 2019
ENGINE
DPS6 POWERSHIFT. I WAS AT A VERY BUSY BIG INTERSECTION..RIGHT IN THE MIDDLE OF IT THE CAR SLIPS/JERKS LIKE IT PUT ITSELF IN NEUTRAL AND WOULD NOT ACCELERATE AT ALL..A TRANSFER TRUCK WAS COMING AND BARELY GOT STOPPED ALMOST T BONED ME ON DRIVERSIDE WITH MY SON IN THE CAR. PLEASE TELL ME HOW THIS IS NOT A SAFETY CONCERN?? DOES SOMEONE HAVE TO DIE FOR THE NHTSA OR FORD TO TAKE THIS SERIOUSLY?? THIS HAS WENT ON FOR WAY TO LONG FOR NOTHING TO BE DONE ABOUT IT. NO MATTER HOW DANGEROUS IT IS TO ME, MY FAMILY, AND OTHER DRIVERS I HAVE NO CHOICE BUT TO DRIVE IT. IT'S OUR ONLY VEHICLE AND WE STILL OWE 11,000 ON IT AND IT'S ONLY WORTH 3,000. I HAVE TO LEAVE A HOUR EARLY FOR EVERY TRIP BC I KNOW I'M GOING TO BE STUCK ON THE SIDE OF THE RD LITERALLY EVERY 5 MIN...OR WORSE IN THE MIDDLE OF AN INTERSECTION. SOMETHING NEEDS TO BE DONE ABOUT THIS...I AM BEGGING YOU!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234709July 25, 2019
POWER TRAIN
EXTREME SHUTTERING COMING FROM THE TRANSMISSION, FIRST GEAR SLIPS, SUCKING CARES THE WORST AND SLIPS THE MOST AND STRUGGLES TO GET THE THIRD GEAR. THE GEAR SLIP EVERY TIME YOU COME FROM STOP TO GO, AND SECOND GEAR SUCH THE WORST AGAIN BUT WORSE WHEN YOU'RE TURNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234712July 25, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING, THE RPMS BECAME STUCK AND THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, WHILE ACCELERATING FROM A STOP, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED THAT THE TRANSMISSION WARNING INDICATOR WAS ILLUMINATED, WHICH INDICATED THAT THE TRANSMISSION WAS RUNNING HOT. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED FOR A MINUTES WITHOUT POWERING OFF THE ENGINE. THE TRANSMISSION INDICATOR ILLUMINATED "TRANSMISSION READY" AND THE CONTACT WAS ABLE TO DRIVE; HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED SUNSET FORD (11700 GRAVOIS RD, ST, LOUIS, MO 63127, (314) 843-4431) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234727July 25, 2019
POWER TRAIN
WHILE ACCELERATING AT ANY PACE, THE VEHICLE WILL OFTEN SHUTTER, SHIFT VERY LATE, OR FAIL TO SHIFT AT ALL. WHEN SLOWING DOWN, DURING DOWN-SHIFT FROM THE AUTOMATIC DCT, IT MAKES SORT OF A CLANKING SOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234728July 25, 2019
POWER TRAIN
ALTHOUGH WE HAVE EXPERIENCED SEVERAL PROBLEMS WITH THE TRANSMISSION OPERATION PREVIOUSLY, THE FOLLOWING INCIDENT LEFT MY WIFE STRANDED ON THE SIDE OF THE ROAD WHEN DRIVING HOME FROM THE GROCERY STORE. "ON 08/12/2019 AT 67,331 MILES,WHILE TRAVELING 35 MPH APPROXIMATELY 1/2 MILE AFTER THE RESTART OF A WARM ENGINE AND LIGHTLY ACCELERATING ON A COUNTY ROAD, THE SHIFTING OF THE TRANSMISSION BECAME ERRATIC AND THE CHECK ENGINE AND CHECK TRANSMISSION LIGHTS CAME ON IN THE INSTRUMENT CLUSTER. THE DRIVER PULLED OF THE ROAD AND CALLED ME FOR ASSISTANCE. I DROVE TO HER LOCATION AND I SLOWLY DROVE THE FOCUS TO THE FORD DEALERSHIP WITH THE OTHER DRIVER FOLLOWING IN OUR OTHER CAR. THE DEALERSHIP, ON THE NEXT DAY, REPLACED THE TRANSMISSION CONTROL MODULE AND THE CLUTCH ASSEMBLY." THE VEHICLE OPERATED WELL FOR 6 MONTHS AND 6,000 MILES UNTIL THE ENTIRE TRANSMISSION HAD TO BE REPLACED AT MY COST ($6,600) DUE TO EXCESSIVE MULTIPLE BEARING NOISE. FORD, THROUGH POOR CUSTOMER SERVICE, WOULD NOT RESPOND TO ASSIST IN THE REPAIR COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234745July 25, 2019
ENGINE
I'VE BOUGHT A USED 2016 FOCUS SE AT A FORD DEALERSHIP ABOUT A YEAR OR 2 AGO. THE CAR ALREADY AT 50,000 MILES ON IT, I HAD IT FOR A COUPLE OF WEEKS BEFORE THE ENGINE STARTED STUTTERING VERY BADLY DURING SHIFTS SO I CONTACTED FORD AND THEY HAD MY CLUTCH REPLACED. THE CAR IS CURRENTLY AT 72,000 MILES AND THE STUTTERING DURING SHIFTS STARTED UP AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234778July 25, 2019
UNKNOWN OR OTHER
WHILE DRIVING IN TOWN, THE CAR STARTED TO SHUTTER AND WOULDN'T ADVANCE OUT OF FIRST GEAR. WE WERE TURNING A CORNER. SHUDDER, TRANSMISSION SERVICE LIGHT CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234762July 25, 2019
POWER TRAIN
MULTIPLE DEALER VISITS TO REPAIR SLIPPING AND SHUDDERING TRANSMISSION. WAS INFORMED BY DEALER THIS WAS NORMAL. STILL OWN THE CAR AND THE ISSUE REMAINS TO DATE. TRANSMISSION STILL SLIPS AND SHUDDERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234788July 25, 2019
ENGINE
OFTEN WHEN DRIVING, THE TRANSMISSION WILL SHUDDER, SPECIFICALLY WITH HITTING THE GAS. I'M OFTEN CONCERNED ABOUT TURNING UP FRONT OF CARS AS IT SHUDDERS BEFORE FINALLY GOING. THIS HAS BEEN CONTINUAL WITH THIS VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234790July 25, 2019
POWER TRAIN
MY CAR AS MOST EVERY OTHER PERSON I KNOW WITH THE "DPS6" DUAL CLUTCH TRANSMISSION SUFFERS FROM THE JERKING AND SHUDDERING WHEN SHIFTING. SLIPPED GEARS WHEN AT HIGHWAY SPEEDS AND SOMETIMES IT CATCHES WHEN THE RPM IS HIGH AND LITERALLY LUNGES THE CAR FORWARD FORCING ME TO SLAM MY BREAKS TO THE FLOOR. I AM THE 2ND OWNER OF THE VEHICLE AND HAVE HAD THE TRANSMISSION REPAIRED ONCE ABOUT A YEAR AGO AND I AM SEEING THE SYMPTOMS ALL COME BACK WITH TIME. I PURCHASED THIS VEHICLE THINKING IT WOULD BE SAFE FOR MY 3 YEAR OLD AND I AM RELUCTANT TO TAKE IT ON THE HIGHWAY WITH HER KNOWING THE ISSUE IS ONGOING AND WIDESPREAD, HAVING ALL OF THE KNOWN ISSUES MYSELF AND IT CONTINUES AFTER THE "FIX" HAS BEEN PERFORMED. IT HAS BEEN WIDELY REPORTED THAT FORD KNEW INTERNALLY ABOUT THESE ISSUES AND THEY REFUSE TO STEP UP AND STAND BEHIND THEIR VEHICLES. HTTPS://WWW.AUTOBLOG.COM/2019/07/11/FORD-FOCUS-FIESTA-DUAL-CLUTCH-AUTOMATIC-PROBLEMS-BEFORE-AFTER-PRODUCTION/ HTTPS://JALOPNIK.COM/FORD-SECRETLY-DIRECTED-DEALERS-TO-FIX-FAULTY-TRANSMISSI-1836559567 HTTPS://CARBUZZ.COM/NEWS/FORD-TRIED-TO-HIDE-A-MAJOR-SECRET I AM NOW ON THE HOOK FOR $9000 ON A CAR THAT IS UNSAFE AND NO COURSE OF ACTION. PLEASE DO SOMETHING ABOUT THIS!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234795July 25, 2019
POWER TRAIN
TRANSMISSION SHUDDERING. CLUTCH REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234805July 25, 2019
POWER TRAIN
TRANSMISSION SLIPS WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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