Ford Focus Complaints

22,326 consumer complaints on file.

#11242289August 7, 2019
POWER TRAIN
THE TRANSMISSION SHUDDERS AND FREQUENTLY DOES NOT SHIFT PROPERLY (AUTOMATIC TRANSMISSION) AND HAS EVEN FAILED TO APPLY POWER WHEN PULLING INTO TRAFFIC RISKING A COLLISION BY NOT ACCELERATING PROPERLY. THE TRANSMISSION ALSO FAILED ONCE WHILE ON A HILL CAUSING ME TO ROLL BACKWARDS AND NEARLY CAUSED A COLLISION WITH THE VEHICLE BEHIND ME. AFTER I HIT THE BRAKES TO STOP THE REARWARD ROLL, I TRIED TO ACCELERATE AND THE ENGINE JUST REVVED UNTIL THE TRANSMISSION SLAMMED VIOLENTLY INTO GEAR. THESE ISSUES HAVE BEEN PRESENT FROM DAY ONE OF OWNING THIS VEHICLE BUT THE DEALERSHIP AND FORD INSISTED THAT THIS WAS HOW IT WAS SUPPOSED TO FUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242294August 7, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO BOWEN SCARFF FORD-LINCOLN (LOCATED AT 1157 CENTRAL AVE N, KENT, WA 98032, (800) 577-1158), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242295August 7, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, TURNING, AND ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE SHUDDERED. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND FAILED TO RESPOND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION FORD (7200 BROAD ST, BROOKSVILLE, FL 34601, (352) 419-0810) AND LAKELAND FORD (1430 W MEMORIAL BLVD, LAKELAND, FL 33815, (863) 682-1100) WHERE IT WAS DIAGNOSED THAT A TRANSMISSION SHUDDER TEST WAS NEEDED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 15,000.*BF CONSUMER STATES THAT VEHICLE SHUDDERS AT TAKEOFF. MANUFACTURER WAS CONTACTED BUT TOLD CONSUMER THAT VEHICLE WAS NOT INCLUDED IN RECALL. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242315August 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DOESN'T DRIVE OR GO IN REVERSE WAS AT A RED LIGHT IT DIDN'T WANT TO DRIVE OFF ALMOST CAUSED A WRECK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242323August 7, 2019
STEERING
IMPARED STEERING/GRINDING NOISE WHEN TURNING STATIONARY OR IN MOTION, TEMPORARY LOSS OF STEERING CONTROL, INCREASING RISK OF CRASH AND POSES AN UNREASONABLE RISK TO MY SAFETY. PLEASE SEE NHTSA # 14V514000 FORD RECALL # 14S18 .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241930August 6, 2019
POWER TRAIN
VEHICLE JERKS/STUTTERS THROUGH 1ST AND SECOND GEAR WHEN ACCELERATING. TAKEN VEHICLE TO MULTIPLE FORD DEALERS AT LEAST SIX TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241934August 6, 2019
POWER TRAIN
ON AUGUST 02 2019 TOOK MY FOCUS TO A MECHANIC SHOP FOR WHAT I THOUGHT WAS BRAKE PROBLEMS AND IT TURNS OUT TO BE TRANSMISSION PROBLEM THE MECHANIC MENTION A RECALL FOR FOCUS TRANNI THAT'S HOW I START READING ABOUT THE TRANSMISSION ISSUES ON FORD FOCUS PLEASE ADVISE ME ON WHAT TO EXPECT NEXT MY CAR GOT 85000 MILES, THE CLUCTHES WERE REPLACE IN 2016,I CALL THE NEIREST FORD DEALER THE SAY THEY NEED TO INSPECT THE CAR BUT THERE IS GARANTY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241972August 6, 2019
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE CAR SHUTTER UPON STARTS FROM STOP LIGHTS AND SIGNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242003August 6, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT INTO GEAR WHEN ATTEMPTING TO ACCELERATE. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V515000 (POWER TRAIN) REGARDING A STUCK CANISTER PURGE VALVE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN AN UNKNOWN RECALL FOR THE SAME FAILURE. THE CONTACT SCHEDULED A DIAGNOSTIC APPOINTMENT IN TWO WEEKS WITH TASCA AUTOMOTIVE GROUP (1300 PONTIAC AVE, CRANSTON, RI 02920, (800) 788-2114). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242029August 6, 2019
POWER TRAIN
WHENEVER WEATHER IS ABOVE 75 DEGREES, THE CHECK ENGINE LIGHT GOES ON AND THE VEHICLE STARTS GOING UP AND DOWN IN RPM, USUALLY GOING DOWN TO 500 RPM WHILE STATIONARY. AT RANDOM TIMES, IT WOULD GO UP TO 4000 RPM WITH JUST A SHORT ACCELERATION WHILE IN AN INTERSECTION. DURING ONE HOT DAY LAST SATURDAY (8/27/19), IT WAS ABOVE 85 DEGREES AND THE CAR WOULD NOT EVEN REVERSE WHEN I WAS AT A DEAD END OF BERKELEY. I HAD TO WAIT FOR MY CAR TO COOL DOWN BEFORE IT EVENTUALLY STARTED REVERSING AGAIN. I ALREADY HAD MY CLUTCH REPLACED 2 YEARS AGO DUE TO ANOTHER RECALL ON THE CAR, BUT NOW THIS CLUTCH HAS FAILED ME. I WENT TO THE FORD DEALERSHIP AND AFTER THEIR REPAIR SPECIALIST INSPECTED MY CAR (WHICH WILL COST ME $200), THEY CONFIRMED THE CLUTCH IS NO LONGER WORKING. MY 2012 FORD FOCUS IS OUT OF ITS 7 YEAR EXTENDED WARRANTY, SO THEY QUOTED ME $3,300 TO HAVE THIS CLUTCH REPLACED. I REFUSED TO PAY THIS AND THEY TOLD ME TO CALL THE FORD CUSTOMER RELATIONSHIP CENTER AT 1-800-392-3673. THEY SAID I CAN COMPLAIN, BUT THEY LIKELY WILL NOT HELP ME. THIS IS THE 4TH TIME I HAVE BEEN AT THIS DEALERSHIP FOR REPAIRS AND THE OTHER 3 TIMES WAS DUE TO A RECALL ISSUE. I SPOKE WITH THE CUSTOMER RELATIONSHIP CENTER AND EXPLAINED MY SITUATION. UNFORTUNATELY, THEY CANNOT REPAIR THIS CLUTCH FOR FREE SINCE ITS NO LONGER UNDER WARRANTY. WHAT THE CUSTOMER REP (APRIL) SUGGESTED TO DO WAS TO KEEP MY RECEIPTS FOR THE REPAIR AND HOPEFULLY FORD MIGHT COME WITH A RECALL WHERE THEY CAN REIMBURSE ME FOR THE REPAIRS. I WANTED TO ESCALATE MY COMPLAINT, BUT THEY SAID THEY WILL JUST TELL ME THE SAME RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242056August 6, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING DUE TO AN ACTIVE RECALL. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD NOT REVERSE WHEN PLACED INTO THE REVERSE GEAR. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (POWER TRAIN) REGARDING THE CANISTER PURGE VALVE. THE CONTACT SPOKE WITH DUNPHY FORD (7700 FRANKFORD AVE, PHILADELPHIA, PA 19136, 215-624-6700) AND WAS ADVISED TO BRING THE VEHICLE IN TO BE DIAGNOSED, BUT NOT TO BE REPAIRED FOR THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242080August 6, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, IT DID NOT MOVE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GEORGE WAIKEM FORD (330-478-1801, LOCATED AT 4321 LINCOLNWAY E, MASSILLON, OH 44646) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242146August 6, 2019
FUEL/PROPULSION SYSTEM
CAR STALLED ON A SUNDAY WHILE DRIVING 70 MPH ON THE HIGHWAY. HAD TO HAVE IT TOWED AT MY OWN EXPENSE OVER 80 MILES TO MY HOME. THE NEXT DAY ATTEMPTED TO DRIVE IT TO DEALERSHIP WHEN IT STALLED AGAIN WHILE AT 40MPH. HAD SAMARITAN ASSISTANCE TO PUSH IT OUT OF THE ROAD AND HAD TO PUSH IT TO THE NEAREST LOT IN THE RAIN AS THE STREET HAD NO SHOULDER. THAT LOT HAPPENED TO HOUSE A REPAIR SHOP. REPAIR SHOP DETERMINED ISSUE WAS UNDER WARRANTY AND CALLED FORD TO CONFIRM HOWEVER FORD DENIED. WHEN I CALLED AND SPOKE TO A DIFFERENT SERVICE REP WAS TOLD THE ISSUE IS ACTUALLY UNDER RECALL (BUT ALSO WARRANTY) BUT ONLY FORD CAN PROVIDE RECALL REMEDY WITHOUT INCURRING CHARGES SO I COULD BRING IT TO FORD TO HAVE IT COMPLETED. SO I TOWED THE FOCUS TO THE DEALERSHIP AT MY OWN EXPENSE. I WAS INFORMED DIAGNOSTICS WOULD BE PERFORMED IN APPROXIMATELY 2 WEEKS. WHEN I INQUIRED ABOUT A LOANER VEHICLE WAS GIVEN 1800 NUMBER TO FORD CARE. I CALLED 3 OTHER FORD DEALERSHIPS TO ASK THEIR WAITING PERIOD FOR DIAGNOSTICS AND FOUND ONE THAT STATED BY THE END OF THE WEEK (TODAY IS TUESDAY). I ULTIMATELY HAD MY VEHICLE TOWED TO THAT LOCATION. ONCE OFF THE SHUTTLE AND BACK HOME, I CONTACTED FORD CARE AND WAS REFERRED BACK TO THE DEALERSHIP REGARDING A LOANER VEHICLE AND EVEN REIMBURSEMENT FOR THE TOW CHARGES I INCURRED. I AM WITHOUT A VEHICLE UNTIL REPAIRS CAN BE COMPLETED WITH 3 TOW CHARGES ON MY BANK ACCOUNT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242160August 6, 2019
POWER TRAIN
AT 11/25/15, 15,490 MILES FORD DEALERSHIP CHECKED VEHICLE FOR OUR COMPLAINT OF INCREASING HESITATION ISSUES AT ACCELERATION. FOUND NO CODES. SECOND REPORT AT 8/10/16, 22,896 MILES. WE TOLD DEALERSHIP THAT IT WAS LIKE THE TRANSMISSION OR CLUTCH WAS SLIPPING. NO CODES. 3RD REPORT AT 8/29/16, 23,057 MILES-- DEALER REPLACED CLUTCH ASSEMBLY AND SEAL KIT. AT ABOUT JULY 2019, 50,000 MILES SAME PROBLEMS RESURFACED. 8/6/19 FORD DEALER CONFIRMED CAR AGAIN NEEDS A NEW CLUTCH, BUT NO LONGER UNDER WARRANTY. CAR IS STUTTERING AT TAKE OFF FROM BUSY INTERSECTIONS, ACCELERATION RAMPS, ETC ALMOST CAUSING SERIOUS ACCIDENTS. SHOULD NOT HAVE TO REPLACE A CLUTCH EVERY 25000 MILES. AFFORDABILITY IS ISSUE AND SAFETY ISSUE BECAUSE OF AFFORDABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241704August 5, 2019
STEERING
STEERING ASSIST FAULT WARNING AND POWER STEERING LOCKS UP. CAR LEFT ME STRANDED WITH MY 2 KIDS. AFTER STARTING THE CAR, POWER STEERING ASSIST FAULT LIGHT POPS UP AND STEERING IS LOCKED. RESTARTED AND IT FIXED. WENT TO MY NEXT LOCATION AND STARTED THE CAR AND NO STEERING WHATSOEVER. THANK GOODNESS I WAS NOT DRIVING ON THE FREEWAY WHEN THE STEERING WENT OUT. FORD SHOULD BE OBLIGATED TO FIX THIS DANGEROUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241706August 5, 2019
ELECTRICAL SYSTEM
THE FACTORY RADIO SHORTS OUT AND FRIES PARTS OF THE MAIN WIRING HARNESS. THIS CAUSES THE CAR TO MAKE LOUD POPPING NOISES THAT SOUND LIKE GUN SHOTS. SCARING THE DRIVER. IT ALSO SHUT THE CAR OFF WHILE I WAS DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241716August 5, 2019
UNKNOWN OR OTHER
WHEN STARTING CAR WOULD SPUTTER AND SHAKE. HAD TO HAVE TRANSMISSION AND CLUTCH REPLACED $1700. ALSO WHEN STOPPED IT WOULD SURGE FORWARD AND SOMETIMES BACKWARD. CAR IS A 2014 FOCUS EITH 15,500. MILES. AFRAID TO DRIVE ANY DISTANCE FOR FEAR OF SLIPPING OUT OF DRIVE. HAVE WRITTEN FORD BUT TO NO AVAIL. I HAVE ALL MY RECORDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241760August 5, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE CONTACT WAS ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO SHIFT INTO PARK, RESTART THE VEHICLE, AND DRIVE TO HER DESTINATION. LATER THE SAME DAY, WHILE DRIVING UP A HILL, THE VEHICLE BEGAN TO HESITATE. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN) AND NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO LEXUS OF DAYTON (LOCATED AT 1777 LYONS RD, DAYTON, OH 45458, (937) 438-7455), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241782August 5, 2019
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I WAS ENTERING THE ON RAMP FOR THE HIGHWAY. THE CAR WOULD NOT ACCELERATE PAST 15 MPH. HOWEVER, THE RPM'S WENT UP TO 4-5. I IMMEDIATELY GOT OFF THE HIGHWAY. THE PROBLEM PERSISTED WHEN TRY TO ACCELERATE AFTER EACH STOP SIGN AND LIGHT ON CITY STREETS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241807August 5, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED ON ITS OWN WITHOUT WARNING WHILE BRAKING. ALSO, THE VEHICLE SPUTTERED AND SHOOK WHILE DRIVING AT A LOW RATE OF SPEED. ALSO, WHILE ACCELERATING FROM A STOP, THE VEHICLE SLOWLY PICKED UP SPEED. THE CONTACT TOOK THE VEHICLE TO PHIL LONG FORD OF DENVER (7887 W TUFTS AVE, DENVER, CO 80123, (303) 557-5913) WHERE THEY INITIALLY REPLACED THE CLUTCH; HOWEVER, THE FAILURE STILL PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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