Ford Focus Complaints

22,326 consumer complaints on file.

#11385378December 29, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I BOUGHT MY 2017 FORD FOCUS SE WITH 8 MILES ON IT WHEN IT GOT ABOUT 5,000 MILES ON IT MY TRANSMISSION BEGAN TO SHUTTER. BROUGHT IT TO 3 DIFFERENT FORD DEALERSHIPS TO BE TOLD NOTHING WRONG WITH IT. ABOUT 20,000 MILES I NOTICE THE SHUTTER BECOMING WORST AND WORST TO BE TOLD ONCE AGAIN NOTHING WRONG WITH IT. NOW MY CAR IS AT 50,000 AND ANYTIME IT'S UNDER THE HALF WAY MARK WITH GAS THE SHUTTER BECOME MORE INTENSE. STILL FORD WANTS TO TELL ME THERE IS NO PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385411December 29, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MANAGED TO COAST THE VEHICLE TO THE SHOULDER, TURNED OFF AND RESTARTED THE VEHICLE TO RESUME NORMAL OPERATION. THE CONTACT STATED THAT AFTER RESTART, THE VEHICLE FAILED TO RESPOND WHEN SHIFTED INTO REVERSE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MOTOR CLUTCH FAILED AND NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE THEN WAS TAKEN TO AUTONATION FORD KATY (20777 KATY FREEWAY, KATY, TX 77450, (281) 305-8949) WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 16V479000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT WARRANTY ON THE VEHICLE WAS EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 151,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385505December 29, 2020
POWER TRAIN
SHORTLY AFTER PURCHASING THIS VEHICLE I NOTICED THE CLUTCH SLIPPING WHILE DRIVING. THIS INCLUDES SLIPPING INTO NEUTRAL AT HIGHWAY SPEEDS, AS WELL AS SLIPPING WHILE TRYING TO ACCELERATE, LEAVING ME WITH NO POWER. THE SHIFTS, ESPECIALLY 1ST TO SECOND ARE VERY VIOLENT AND ROUGH. WHILE SHIFTING THE WHOLE CAR SHAKES AGGRESSIVELY WHILE ALSO BEING PAIRED WITH A SHUDDERING AND GRINDING NOISE. FORD WAS NOTIFIED OF THIS PROBLEM AT 49,195 MILES ON NOVEMBER 19TH 2019. FORD TEST DROVE THE VEHICLE AND SAID THAT THEY COULD NOT RECREATE MY COMPLAINT. I WAS ALSO TOLD THAT "THIS IS HOW THIS CAR DRIVES". I BELIEVE I WAS TOLD THIS AS A DETERRENT FROM MAKING FUTURE COMPLAINTS. TWO THOUSAND MILES LATER I WENT BACK TO FORD AFTER MY CAR WAS NOT DRIVING IN REVERSE. FORD CHOSE TO RELEARN THE CLUTCH HOWEVER THIS WAS A PROBLEM WITH THE TRANSMISSION ITSELF AS WELL AS THE CLUTCH, NO FURTHER REPAIRS WERE MADE. I WAS THEN TOLD AGAIN THAT THERE WAS NO PROBLEM WITH THE VEHICLE. WE ALSO MADE 2 REPORTS TO FORD CUSTOMER SERVICE NOTIFYING FORD OF THIS PROBLEM AS I WAS STILL UNDER MY WARRANTY. NOW 9 THOUSAND MILES OUT OF WARRANTY (69,000) FORD IS TELLING ME THERE IS A PROBLEM WITH MY TRANSMISSION AND THAT THE VEHICLE IS UNSAFE TO DRIVE. THEY ARE REQUIRING A DIAGNOSTIC FEE OF 1200 DOLLARS TO INVESTIGATE THE PROBLEM AND SEE WHAT NEEDS REPAIRS AT MY EXPENSE. I BELIEVE FORD IS ONLY ACKNOWLEDGING THE PROBLEM WITH THIS UNSAFE VEHICLE NOW THAT I AM OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385252December 28, 2020
STRUCTURE:BODY, POWER TRAIN
GOT IN MY CAR TO GO WORK STARTED DOWN ROAD AND THE ADA'S IT SHOWED UP ON MY DASH THAT IT WAS THE TRANS FAULT SERVICE NOW I TURNED AROUND AND COME HOME. I CALLED THE SERVICE MAN AT FORD PLACE WHERE I BOUGHT THE CAR. BEFORE THIS HAPPENED THE CAR WAS TAKING TO THEM BECAUSE THE CAR WAS NOT PULLING RIGHT THEY LOOKED AT IT AND SAID NOTHING WAS WRONG AND I CALLED THEM AND NOTHING WAS DONE IN JUNE 2019 AND NOW MY CAR IS NOT DRIVABLE NOW IT'S BEEN DOWN SINCE 12/24/2020 I CALLED THE FORD PLACE AND THEY CAN'T GET IT IN TILL 01/04/2021. THIS HAS BEEN VERY INCONVENIENT FOR NOT DO I HAVE HEALTH ISSUES,BUT MY DAUGHTER IS 81/2 MONTHS PREGNANT AND I HAVE NO WAY TO GO . I'VE ONLY HAVE HAD THIS CAR 1YEAR AND 8 MONTHS AND IT'S BEEN NOTHING BUT TROUBLE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385296December 28, 2020
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TRI STATE FORD (1503 PENNSYLVANIA AVE, EAST LIVERPOOL, OH 43920) AND THE MANUFACTURER WERE CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385308December 28, 2020
POWER TRAIN
WENT TO JUMPSTART DAUGHTER'S CAR, JUMP STARTED CAR AND IT WOULD NOT GO IN REVERSE. HAD IT TOWED TO A LOCAL FORD DEALERSHIP AND WAS TOLD I NEEDED A NEW TRANSMISSION. THERE WERE NO CHECK ENGINE LIGHTS OR TRANSMISSION PROBLEMS BEFORE CAR WAS JUMP STARTED. SCANN ED CAR AND FOUND TRANSMISSION CODE P2837. DEALERSHIP SAYS THE TRANSMISSION IS NOT COVERED UNDER WARRANTY. THE CAR ONLY HAS 69,000 MI ON IT AND IT'S 3 YEARS OLD. GETTING A HOLD OF A LEMON LAWYER IN REGARDS TO GETTING SOME COMPENSATION FOR THESE FAULTY TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385098December 27, 2020
ENGINE, UNKNOWN OR OTHER
THE CAR HAS A HARD TIME ACCELERATING AND ALMOST ALMOST DOESNT SOMETIMES. THE ENGINE WAS SILENT BUT NOW THE ENGINE SEEMS KIND OF LOUD WHEN STARTING UP. THE CAR WAS IN MOTION ON THE STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385026December 26, 2020
STEERING
STEERING POWER ASSIST MALFUNCTION WHEN I PUT KEY IN IGNITION AND ATTEMPTED TO EXIT A PARKING LOT, VEHICLE VERY HARD TO TURN STEERING WHEEL IN EITHER DIRECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384895December 25, 2020
ENGINE, POWER TRAIN
ALREADY HAVE AN OPEN INVESTIGATION WITH YOU GUYS ALREADY. I JUST WANTED TO ADD ON ANOTHER ISSUE. AFTER GETTING THE CAR SERVICED FOR TRANSMISSION ISSUES,OT SEEMS LIKE THE CAR RIDES WORSE THAN IT DID BEFORE. IT IDLES REALLY ROUGH. THE CAR SHAKES VIOLENTLY. IT'S REALLY A GAMBLE ,IN MY EYES,TO DRIVE THE CAR. I RARELY FEEL SAFE AMD TRY NOT TO TAKE MY FAMILY ANYWHERE FOR FEAR OF WHAT MIGHT HAPPEN. THERE HAVE BEEN NUMEROUS INCIDENTS WITH THESE ISSUES,THE LATEST AFAIN BEING ON 12/22/20
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384907December 25, 2020
VISIBILITY/WIPER
WIPERS DON'T SHUT OFF WHEN CARED IS OFF AND DON'T TURN ON SOME TIMES WHEN I DRIVE AND IT RAINING HARD OR SNOWING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384883December 24, 2020
ENGINE, POWER TRAIN
MY 2012 FORD FOCUS CONTINUOUSLY OVERHEATS. I'VE SEEN THAT THE COOLANT RESERVOIR REGULARLY NEEDS TO BE REFILLED. (NOW UP TO 4 TIMES A WEEK). I'VE HAD THE CAR LOOKED AT NUMEROUS TIMES AND NO ONE CAN FIGURE OUT WHAT IS GOING ON. I'VE REPLACED THE WATER PUMP,THERMOSTAT,AND THERE SEEMS TO NE NO LEAKS ANYWHERE. I'M AT MY WITS END. THIS IS A VEHICLE THAT ME AND MY FAMILY USE REGULARLY WHEN POSSIBLE. IT. THIS PAST WEEK,(12/22/2020), THE CAR OVERHEATED AND STEAM SPEWED FROM UNDER THE HOOD WHILE WE WERE ALL IN THE VEHICLE. THIS HAPPENED WHILE DRIVING HOME ON 125TH ST IN NYC. WHILE WE STOPPED TO GET PIZZA,I NOTICED STEAM BILLOWING FROM UNDER THE HOOD. CHECK IT OUT AND SAW ANTIFREEZE SPEWING OUT FROM THE FIREWALL AND LEAKING ONTO THE GROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384683December 23, 2020
UNKNOWN OR OTHER
PARKED THE CAR, TURNED MOTOR OFF, SMELLED SMOKE, RELEASE INSIDE HOOD, MORE SMOKE COMING FROM UNDER HOOD, COULD NOT OPEN HOOD UP,FLAMES STARTED SHOOTING OUT, CALLED 911 WHO CALLED FIRE DEPARTMENT, SEVERAL SMALL EXPLOSIONS BEFORE FIRE DEPARTMENT, WHOLE FRONT CAR ENGULFED IN FLAMES. VEHICLE JUST TURNED 21000 MILES, H.AD NOT BEEN DRIVEN FOR A CAR SINCE I HAD 2 SURGERIES FOR FRACTURED FEET AND JUST STARTED DRIVING SEVERAL WEEKS AGO. DID DAMAGE TO MY SONS MOTOR HOME AND DRIVEWAY. VEHICLE HAD BEEN GARAGE KEPT SINCE NEW AND NO MAINTENANCE PERFORMED ON VEHICLE OTHER THAN 1 RECALL WHICH DEALER TOOK CARE OF IT IN 2/2020. LUCKLY NO ONE HURT. VEHICLE WAS STATIONARY AND JUST SHUT OFF WHEN INCIDENT OCCURRED. CAN GET PHOTOS FROM MY DAUGHTER-IN-LAW AS I DIDN'T TAKE ANY AT THE TIME. VEHICLE HAS BEEN DECLARED A TOTAL LOSS.*DT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11384749December 23, 2020
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE TRUNK INTERMITTENTLY FAILED TO UNLOCK WHILE DEPRESSING THE UNLOCK BUTTON. THE CONTACT TOOK THE VEHICLE TO THE FORD STORE MORGAN HILL (17045 CONDIT RD, MORGAN HILL, CA 95037) WHERE HE WAS INFORMED THAT THE VEHICLE HAD BEEN PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 16V698000 (LATCHES/LOCKS/LINKAGES, STRUCTURE) AND THAT HE HAD TO PAY OUT OF POCKET FOR THE REPAIR. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384554December 22, 2020
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHILE PARKED, THE VEHICLE WAS STARTED HOWEVER, THE STEERING SEIZED AND LOCKED IN PLACE. THE CONTACT STATED THAT IT WAS DIFFICULT TO TURN THE STEERING WHEEL. THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384555December 22, 2020
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED, SHUDDERED, AND FAILED TO ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE STALLED AND WAS TOWED TO THE LOCAL DEALER SAMES BASTROP FORD LOCATED AT 1115 TX-71, BASTROP, TX 78602, WHO DIAGNOSED THAT THE ENGINE AND TRANSMISSION WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384426December 21, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO KORF MOTORS FORD (520 E CHESTNUT ST, STERLING, CO 80751, (970) 522-1500) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE PCV NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE, HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FUEL TANK SHOWED NO MAJOR DEFECTS AND THAT THE DEALER WAS NOT OBLIGATED TO CHANGE THE FUEL TANK AND THE FUEL DELIVERY MODULE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.*DT CONSUMER STATED NO PARTS WERE REPLACED AND FORD WOULD NOT HONOR THE RECALL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384290December 20, 2020
ENGINE
FRONT TIMING COVER OIL LEAK. FAULTY SILICONE WON'T SEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384182December 19, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
CAR IS LESS THAN 6 YEARS OLD, STEERING COMPLETELY FAILS IN VERY COLD WEATHER DESPITE A FULLY ELECTRIC EPAS STEERING SYSTEM (NO POWER STEERING FLUID). IN ADDITION TO THE RADIATOR AND FUEL PUMP NEEDING REPLACEMENT WITHIN THE FULL LIFESPAN OF THIS CAR, IT IS VERY UNSAFE AND NOT ROAD WORTHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384190December 19, 2020
POWER TRAIN
THE CAR WAS SERVICED FULLY, IT PERFORMS PERFECT AS IT SHOULD WHENEVER THE ENGINE IS COLD HOWEVER ONCE IT HEATS UP THE VEHICLE WILL SHUDDER IN 1ST AND 2ND GEAR FROM A DEAD STOP, I HAVE BROUGHT TO THE ATTENTION OF THE FORD DEALERSHIP, HOWEVER THEY SAID IT'S A NEW AND IMPROVED TRANSMISSION HOWEVER I HAVE DONE MY RESEARCH AND THE TRANSMISSION EQUIPPED TO MY CAR IS THE SAME TRANSMISSION USED IN PREVIOUS MODELS OF THE FORD FOCUS WITH THE SAME FAULTS AND ISSUES AS THE PREVIOUS MODELS THAT WERE RECALLED AND HAD A LAWSUIT FILED AGAINST FORD FOR SELLING FAULTY VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384094December 18, 2020
POWER TRAIN
TRANSMISSION CLUTCH FAILS AND CAR JERKS AND BECOME UNRESPONSIVE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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