Ford Focus Complaints

22,326 consumer complaints on file.

#11397165February 21, 2021
UNKNOWN OR OTHER
HAVE CONTACTED SEVERAL PEOPLE WITH NO SOLUTION. SHUDDERING PROBLEM WHEN ACCELERATING FROM A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397168February 21, 2021
ELECTRICAL SYSTEM, POWER TRAIN
CAR STALLS WHILE DRIVING ON HIGHWAY. WITHIN MY 10 MILES TO WORK AND BACK THE TRANSMISSION DISENGAGES ABOUT 6 TIMES AND NEED TO HIT THE BUTTON ON SIDE OF SHIFT KNOB. RADIO SHORTED OUT MAKES A HORRIBLE SOUND EVEN WHEN NOT TURNED ON OR CAR NOT STARTED. HAD TO REMOVE FUSES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396992February 19, 2021
STEERING
WHILE DRIVING IN REVERSE TO PARK THE CAR IN MY GARAGE, THE STEERING WHEEL SUDDENLY BECAME NEARLY IMPOSSIBLE TO STEER. THERE IS AN ERROR MESSAGE ON THE CONSOLE THAT SAYS 'STEERING ASSIST FAULT SERVICE REQUIRED'. I CHECKED IT THE FOLLOWING DAY, AND THE PROBLEM PERSISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396892February 19, 2021
STEERING
WOW!!!! 874 PLUS COMPLAINTS FILED ON THE STEERING I'M LOST FOR WORDS WHEN OR WHAT IS IT GOING TO TAKE PEOPLE NHTSA .. YA I TOLD FORD AND THE DEALER WHAT I FELT AND I CAN PROMISE YOU I GOT MY POINT ACROSS NOTHING WILL EVER BE DONE BECAUSE FORD HAS SOME SMACK AND PEOPLE BELIVE IT EVEN OR GOVERNMENT . I SPOKE WITH A ENGINEER IN DETROIT AND WAS LIKE TALKING TO A BRICK WALL .I FIXED MY STEERING FAULT AND FOUND SEVERAL FACTORS TO BLAME I WILL TELL YOU LOOK INTO A SOFTWARE CALLED FORSCAN IF YOU HAVE ISSUES AND IF YOU ARE LUCKY AND HAVE NOT GET A BETTER HEAT SHIELD MADE THAT TISSUE THIN TIN THAT IS ON TOP THE RACK AND 5 POINTS OF GROUND TO PAINT REDO GRIND PAINT OFF AND USE THAT RED COATING ALSO A GROUND ON ALUMINUM DAAAAAAAA MOVE IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396905February 19, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED WHILE STATIONARY AT A TRAFFIC LIGHT, THE VEHICLE FAILED TO SHIFT INTO GEAR. THE CONTACT WAS ABLE TO DRIFT OVER THE RIGHT AND PARK AT A NEARBY PARKING LOT. THE CONTACT STATED THAT THE TRANSMISSION WARNING LIGHT ILLUMINATED AFTER PARKING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396785February 18, 2021
UNKNOWN OR OTHER
BROKE DOWN WOULDN'T START OVERHEATING WOULD GO PAST 30 TOOK TO SHOP SAYING IT'S CLUTCH MOTORS FOR TRANSMISSION 1900.00$
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396824February 18, 2021
STEERING
TL* THE CONTACT OWNS A 2018 FORD FOCUS. THE CONTACT STATED WHILE MAKING RIGHT TURN, HE HEARD AN ABNORMAL SOUND AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HIS DAUGHTER'S RESIDENCE WHERE HE REPLACED THE STEERING FUSE. THE CONTACT THEN DROVE TO HIS RESIDENCE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE ELECTRIC MOTOR AND THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT CALLED WALT SWEENEY FORD (5400 GLENWAY AVE, CINCINNATI, OH 45238, (513) 922-4500) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396604February 17, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2018 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHCILE WAS TAKEN TO RICART FORD (4255 S. HAMILTON RD, GROVEPORT, OH 43125) WHERE THE FAILURE COULD NOT BE DETERMINED. THE CONTACT RESEARCHED THE FAILURE ONLINE AND LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER 18V845000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396611February 17, 2021
WHEELS
FOUND OUT MY VEHICLE HAD 2 PIECE LUG NUTS WHICH ARE DAMAGED WHEN REMOVED AND HAVE TO BE REPLACED WITH ONE PIECE LUG NUTS WHICH ARE $8.00 PER PIECE. AT 5 NUTS PER WHEEL ON 4 WHEELS THAT COMES TO $160.00. CAR WAS IN FOR SERVICE(DAMAGED TIRE).02/12/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396615February 17, 2021
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO JOHNSON FORD LINCOLN INC (694 EAST STREET, PITTSFIELD, MA 01201) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 18V169000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396676February 17, 2021
FUEL/PROPULSION SYSTEM
THIS IS A PROBLEM RELATED TO SAFETY RECALL 18S32. FORD FOCUS 2012 STALLED AND SHUT OFF WHILE BACKING OUT OF DRIVEWAY AND WOULDN'T TURN BACK ON. I WENT TO AN INDEPENDENT CAR SHOP AND WAS TOLD THE PURGE VALVE MALFUNCTIONED AND CAUSED THE GAS TANK TO DEFORM. I CALLED MY FORD DEALER AND REQUESTED THEM TO REPLACE THE PARTS BECAUSE IT WAS THE SAME PROBLEM FROM THE 2018 RECALL. THEY CONFIRMED THAT IT WAS THE SAME ISSUE BUT SAID THEY WOULDN'T REPLACE THE PARTS FOR FREE BECAUSE THEY ALREADY CLOSED THE RECALL. HOWEVER, WHEN THEY CLOSED THE RECALL FOR ME IN 2019, THEY DIDN'T TELL ME THAT THEY ONLY REPROGRAMMED AND DIDN'T ACTUALLY REPLACE THE PARTS. IF THEY HAD REPLACED THE PARTS IN 2019, THEY WOULDN'T HAVE MALFUNCTIONED NOW. OBVIOUSLY THE FORD DEALER MUST HAVE MADE A MISTAKE WHEN ATTEMPTING TO REPAIR MY CAR AND DIDN'T ACTUALLY FIX IT. THIS IS A HUGE SAFETY ISSUE FOR FORD CARS BECAUSE THE CAR CAN STALL AND TURN OFF AT ANY TIME. EVEN IF THEY FIXED IT BACK IN 2019 (WHICH OBVIOUSLY THEY DIDN'T), IT'S NOT WORKING NOW, MEANING THEY NEED TO DO ANOTHER RECALL AND ACTUALLY SOLVE THE PROBLEM. I'M NOW STUCK DRIVING MY CAR WITH A HUGE SAFETY ISSUE UNTIL I CAN AFFORD TO PAY FOR THE REPAIRS OR UNTIL THEY REOPEN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396316February 15, 2021
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
I PURCHASED THIS CAR NEW AND WITHIN A WEEK IT BEGAN SHUDDERING, STUDDERING, JERKING DURING ACCELERATION. FOR A WHILE I THOUGHT IT WAS JUST ME GETTING USED TO THE CAR AND PRESSING THE GAS PEDAL ODDLY. OVER THE YEARS THE PROBLEM HAS BECAME WORSE AND APPROXIMATELY 12-15 MONTHS AGO I TOOK IT IN TO BE CHECKED OUT. I HAD TO CONTACT THE DEALERSHIP AND COMPLAIN ABOUT THE WAY MY CAR WAS DRIVING NUMEROUS TIMES BEFORE THEY ALLOWED ME TO BRING IT IN. I CANNOT REMEMBER IF THERE WAS A RECALL ON THE TRANSMISSION OR IF THE "REPAIR" WAS COVERED UNDER WARRANTY. EITHER WAY, THE DEALERSHIP TRIED EVERYTHING THEY COULD TO AVOID ME- SO MUCH THAT I PASSED THE MAXIMUM MILES COVERED IN THE MANUFACTURER WARRANTY BEFORE I WAS ALLOWED TO BRING IT IN BUT THEY DID STILL HONOR IT, CONSIDERING MY COMPLAINT WAS WELL BEFORE THE THRESHOLD WAS SURPASSED. WHEN I PICKED MY CAR UP I WAS TOLD A NEW ELECTRONIC COMPONENT WAS INSTALLED IN(?) THE TRANSMISSION THAT WOULD RECORD AND ADAPT TO MY DRIVING STYLE, ALLOWING A MUCH SMOOTHER TRANSITION BETWEEN GEAR SHIFTS, SOLVING THE SHUDDERING. WHATEVER THEY DID WORKED FOR ABOUT A WEEK, JUST LONG ENOUGH TO ENSURE THE MANUFACTURER WARRANTY EXPIRED. NOW IT IS WORSE THAN EVER- SEVER SHUDDERING AND JERKING BETWEEN GEARS, TAKING LONGER THAN IT SHOULD TO SHIFT GEARS, EVEN SLIPPING GEARS SOMETIMES, OCCASIONAL UNINITIATED ENGINE REVVING AND BOGGING DOWN, HESITATING TO ACCELERATE- BOTH AT A STOP AND WHILE IN MOTION, ROLLING BACKWARDS ON AN INCLINE WHILE IN DRIVE. I'M AFRAID TO PULL OUT ONTO A ROAD IF THERE'S ANY TRAFFIC COMING, AFRAID TO CROSS AT A MEDIAN, MERGE INTO TRAFFIC FROM AN OFF RAMP. I'VE KNOWN FROM THE BEGINNING THAT SOMETHING ISN'T RIGHT WITH THIS CAR, AND READING THROUGH THE CLASS-ACTION LAWSUIT AGAINST FORD FOR THIS SAME MODEL CAR YEARS 2012-2016, I BELIEVE FORD KNOWS, TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396047February 13, 2021
POWER TRAIN
2017 FORD FOCUS SHUDDERS WHEN SHIFTING FROM 1ST TO 2ND GEAR WHEN HOT. WHEN COLD, NO ISSUES. AFTER A LONG ROAD TRIP ON THE HIGHWAY, WE STOPPED FOR A QUICK BREAK AND STARTED THE CAR UP AGAIN. THIS TIME, I NOTICED A VERY HARSH SHUDDER AND SHAKE AS I ACCELERATED FROM A STOP. NO INDICATORS ON THE DASH, NORMAL PRESSURE AND TEMP LEVELS, OIL LEVEL PERFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395880February 12, 2021
STEERING
WHILE DRIVING HOME LAST NIGHT JUST AFTER EXITING THE HIGHWAY, MY STEERING WHEEL SUDDENLY BECAME STIFF AS IF IT WAS LOCKED. POWER STEERING FAULT LIGHT CAME ON. I HAD TO USE ALL MY MIGHT TO KEEP IT IN A STRAIGHT LINE JUST SO I CAN MAKE IT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395925February 12, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT 45 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT RESTARTED THE VEHICLE AND DROVE HOME. THE CONTACT TOOK THE VEHICLE TO GIBBES FORD (2840 ST MATTHEWS RD, ORANGEBURG, SC 29118) WHERE THE FAILURE WAS DIAGNOSED AS A TRANSMISSION FAILURE HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE VEHICLE FAILED TO START AT THE DEALER AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER AN UNKNOWN RECALL AND THE TRANSMISSION WAS REPLACED AT HILBISH FORD (2600 S CANNON BLVD, KANNAPOLIS, NC 28083) HOWEVER, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 168,919.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395947February 12, 2021
AIR BAGS, ELECTRICAL SYSTEM
I WAS INVOLVED IN A CAR ACCIDENT AND MY CAR SLIDE ACROSS A HIGHWAY, HIT A MEDIAN, AND CAME TO A STOP HITTING A TREE HEAD ON. IT DEMOLISHED THE DRIVERS SIDE AND NO AIR BAGS DEPLOYED. I UNHOOKED MY SEAT BELT AND MERELY LEANED AGAINST THE DOOR. TO MY SURPRISE, IT OPENED BY ITSELF AND I FELL OUT. CONSEQUENTLY I WAS LAYING IN THE SNOW AND MUD FOR 5 MINUTES BEFORE A GOOD SAMARITAN PULLED ME OUT OF THE MUD. I SUBMITTED MY CAR TO A FORD DEALER/BODYSHOP TO CORRECT ANY RECALLS LAST YEAR, AND I HAVE PROOF THAT THIS WASN'T DONE PROPERLY. NOW I HAVE I HURT DISK IN MY BACK AS WELL AS LITTLE MOBILITY IN MY LEFT LEG.*DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11395806February 11, 2021
STRUCTURE:BODY
THE REAR QUARTER GLASS SEALS HAVE BOTH STARTED LEAKING WITHIN 2 MONTHS OF EACH OTHER. WATER ENTERS THROUGH THE SEAL LEAK AND ENTERS THE HATCH AND UNDER REAR SEATS. I HAVE VERIFIED THIS IS THE LEAK BY SPRAYING A WATER HOSE ON THE OUTSIDE AND WATCHING IT LEAK PRETTY HEAVILY IN THE INSIDE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395596February 10, 2021
STEERING
I TOOK MY CAR INTO MY MECHANIC FOR A HORN PROBLEM AND WHILE THERE HE TOLD ME THAT THERE IS A PROBLEM WITH THE POWER STEERING. I HAD ISSUES WITH THE STEERING LOCKING UP BEFORE BUT THOUGHT IT WAS IS A STUCK GEAR OR SOMETHING TILL HE TOLD ME IT WAS BECAUSE OF THE EPAS. HE HAD MENTIONED IT COULD LOCK UP AND I NEVER SAID ANYTHING ABOUT IT TO HIM BEFORE. IT'S LOCKED UP A FEW TIMES BUT THE MOST RECENT ONE WAS NOT EVEN A FEW MONTHS AGO. I THOUGHT IT WAS JUST COLD AND IT HAD TO WARM UP A BIT AS IT WAS RATHER COLD OUT. LOOKING MORE INTO THIS THERE WAS A WHOLE LAWSUIT OUT OF CA FOR THIS SAME ISSUE WITH THE SAME YEAR AND MAKE OF CARS. THEY THREW IT OUT EVEN THOUGH FORD SAID THEY KNEW ABOUT THE PROBLEMS. THAT WAS BACK IN 2017 AND YET THE CARS STILL HAVE THIS ISSUE AND THEY HAVE DONE NOTHING TO FIX IT. FORD SHOULD HAVE TO FIX THIS BUT THEY WANT ME TO PAY OVER 2,000$ TO HAVE THIS FIXED. THIS IS A HUGE SAFETY CONCERN. I DON'T EVEN LET KIDS IN MY CAR ANY MORE BECAUSE YOU NEVER KNOW WHAT WILL HAPPEN. I HAVE NO OTHER TRANSPORTATION AND I HAVE TO WORRY CONSTANTLY IF IT IS GOING TO LOCK UP AGAIN. I HAVE TRIED TO GET A HOLD OF SOMEONE AT FORD ABOUT THIS ISSUE BUT THEY ALL SAY THE SAME THING. ' THERE IS NO RECALL SO THERE IS NOTHING I CAN DO. YOU HAVE TO TAKE IT TO FORD TO BE FIXED. ' I HAVE HAD ISSUES AFTER ISSUES WITH THIS CAR YET THEY KNOW ABOUT ALL IT'S PROBLEMS FROM THE RADIO TO THE TRANSMISSION AND THEY STILL DO NOTHING TILL PEOPLE ARE GETTING HURT OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395597February 10, 2021
STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE STATIONARY, THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE EPS TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395401February 9, 2021
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2018 FORD FOCUS. THE CONTACT STATED THAT UPON REFUELING THE VEHICLE, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO CLONINGER FORD (511 JAKE ALEXANDER BLVD S, SALISBURY, NC 28147) AND WAS PROVIDED A DIAGNOSTIC FEE TO INSPECT THE VEHICLE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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