Ford Focus Complaints

22,326 consumer complaints on file.

#11507497February 15, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2018 Ford Focus. The contact stated while driving 35 MPH, the vehicle started to shudder and then decelerated without warning. The contact stated that after several minutes the vehicle started operating normally. The vehicle was taken to the dealer and the clutch was replaced, but the failure reoccurred. The vehicle was taken back to the dealer and the transmission module was updated, but the failure persisted. The vehicle was taken to the dealer again and the mechanic stated that the transmission module needed to be updated. The manufacturer was not contacted. The failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507207February 14, 2023
STEERING, ENGINE
The contact owns a 2018 Ford Focus. The contact stated that the check engine warning light was illuminated. Additionally, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic where it was determined to be a fuel system failure. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507241February 14, 2023
POWER TRAIN
Transmission Control Module went out on my 2014 Ford Focus that I had just purchased March of 2022. The vehicle had only 40,000 miles wen the TCM went out and luckily it happened while I was in my driveway. I had the car towed to Owen Ford in Jarratt , VA. Of course, we had to wait for the part to come in which took a few months. At first we were told that we would have to pay for the TCM and the fee to do the work. Later we were called to tell us that Ford had made it a recall. So they finally repaired the TCM and called my husband to come try it out. My husband drove 7 miles up the road and back and went to the little store next to the dealership. When he got back in the car, the car would not go forward or in reverse. He walked back over to the dealership and told them the issue. They went and got it. Said they didn't know what was wrong with it because no code came up. So they said they would have to rebuild the whole transmission and it would cost me $3900. I'm sorry but I had no transmission problem until the TCM went out. And the dealership can't tell me what exactly is wrong but wants to charge me $3900. Ford should be responsible for fixing my vehicle. It was running just fine until the TCM went out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507254February 14, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the check engine warning light illuminated. The contact stated that the vehicle needed to be refueled more frequently. The vehicle was taken to an independent mechanic, where various fuel system failure codes were retrieved, and it was determined that the canister purge valve, carbon canister, and fuel tank needed to be replaced. The contact was made aware of NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The approximate failure mileage was 65,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507310February 14, 2023
FUEL/PROPULSION SYSTEM
Got engine lights and promble truning on and when accelerating and deccelerating car will shake and wont change gears. Took the car to have a diagnostic told purge valve has some damage and was told some ford focus where being recall for this promble.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506909February 13, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the vehicle was jerking, lost motive power, and hesitated while accelerating. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact stated that the vehicle had been serviced for the same failure previously, and the transmission clutch was replaced on three separate occasions. The failure mileage was 17,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506941February 13, 2023
POWER TRAIN
Transmission Control Module (TCM) The transmission Is a known problem to Ford. Auto shops won’t even look at the vehicle because it’s an unfixable problem. Ford dealers have no answer other then replace TCM and maybe you’ll get some more miles out of the car, but of course the part is backordered, over 77,000 cars waiting, and no idea when part will be available. Car is totally unreliable. Shifts gears inconsistently, at times won’t go into Drive, often times vehicle won’t even start. All I can do with it now is to leave it sit parked and not use it. Extremely disappointing that Ford has known of this issue for years and not fixed it or put a buyback into place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506993February 13, 2023
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
The vehicle is a 2018 Ford Focus SE sedan. The purge valve canister caused my car to stall in traffic and it would not start for up to 20 minutes the recall number is 18s32 but my car specifically does not have this recall, the service engine light is on it turned on right before the car stalled, this is a safety issue because it could lead to a crash due to stalling. The transmission is slipping when it is cold outside and it will not shift until 7,000RPM there is no recall on this but my vehicle has 74xxx miles and should not be having this issue, there is no warning light about the transmission. Ford is going to do a diagnostics for my purge valve but has stated they will not repair unless I pay for it due to lack of recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506998February 13, 2023
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2010 Ford Focus. The contact stated that intermittently, after starting the vehicle and while driving at various speeds, the clutch pedal was depressed to the floorboard and the vehicle was unable to shift gear as needed. No warning lights were illuminated. The vehicle was taken to an independent mechanic; however, the failure could not be duplicated. The contact was made aware that the clutch assembly had previously been replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 179,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507031February 13, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The manufacturer was not contacted. The approximate failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507068February 13, 2023
POWER TRAIN
The car would not move forward when pedal pressed. Slow speed was obtained with excess RRM to move vehicle. Car was at a light and others could have rearended the vehicle. A hazard was created with slow speed across intersection and to auto garage. Problem has NOT been confirmed at this time. It is at the garage and the dealer said there is another issue but REFUSED to go for a ride on 2-13-2023. The manufacturer, Ford Motor Co. KNOWS this vehcile has powertrain issues as eveidenced in Vargas vs. Ford Motor Co. No prior warning of this incident was present and it occurred only weeks after the Ford dealership completed the last "repair".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506890February 13, 2023
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
Transmission and engine failure Available for inspection Failure on highway Inspection by others: yes mechanics warning indicators failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506808February 12, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I started having problems the minute I drove off the lot they told me my transmission was fine when I knew it wasn’t 2020 started going in to be repaired transmission needed rebuilt rear main seal needed to be replaced that’s when the tech realized my transmission needed to be rebuilt it’s been in the shop three or four times for the transmission and the clutches then I think my transmission started messing up again 2021 then found out it was misfiring replaced spark plugs and coils all of it now on top of all my other problems my check engine lights back on it’s flashing I’ve done the spark plugs again just replaced my O2 sensors going to take it back to a mechanic and have it looked at don’t know what’s going on I’m really worried that my coolant is leaking because it’s went down and done and now I just filled it up again and it looks like it’s dropping again i’m hoping it’s nothing because I just found out that the eco-boost motors are leaking coolant into the cylinder heads they’re saying trucks right now I think it’s in Canada in California I know I have a eco-boost your car flex fuel or whatever you wanna call it so I’m really hoping it’s nothing but problems after problems with his car and Ford doesn’t wanna do anything about it they gave me some money as a good faith thing but that’s it I got a hold of Ford and they will the lady called me once she says she called three times she won’t return my phone calls I was told that they wanted to buy my car back now they won’t do anything and like I said I’m having problems with it again these cars are crap they need to take all of them back and I’m sitting here reading even more people having issues that’s not OK and I don’t even know what’s wrong with my car right now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506813February 12, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
My car died had trouble starting while driving Check engine kept showing code for purge valve replacement and fuel neck line. Had both replaced out of pocket had my battery replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506377February 9, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2014 Ford Focus. The contact stated while driving 55 MPH, the vehicle started shaking and failed to shift gears as needed. The contact stated that the transmission and check engine warning lights were illuminated. The contact stated that the vehicle then lost motive power and stalled. The vehicle was towed to the dealer. The dealer diagnosed the vehicle and stated that the PCM, TCM, and clutch needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506196February 8, 2023
STEERING
The contact owns a 2012 Ford Focus. The contact stated while driving 30-35 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to veer across a parking lot. The contact stated after investigating the failure online, she turned off the vehicle for a moment. The contact then restarted the vehicle while turning the steering wheel and the vehicle responded as needed; however, the failure reoccurred increasingly while driving. The message "Loss of Power Steering Assist" was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed that the electronic power steering rack and pinion and outer tie rod needed to be replaced. The contact related the failure to Ford Campaign Number: 15S08. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506252February 8, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle was jerking. Additionally, the vehicle stalled while depressing the accelerator pedal. The contact also stated that the "transmission fault, service now," warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with a defective transmission control module (TCM). The vehicle remained in the dealer's possession for 9 months before the TCM was replaced. Despite the initial repair, the failure recurred twice. The vehicle was taken back to the dealer after the most recent failure and remained in the dealer's possession. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506282February 8, 2023
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated while driving at various speeds, the check engine light illuminated. The contact diagnosed the vehicle and retrieved information indicating a transmission failure. While driving to an independent mechanic at 30 MPH, a message to "Pull Over Safely" appeared on the instrument panel as the vehicle started to overheat. The vehicle was diagnosed by the independent mechanic with a defective clutch. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505983February 7, 2023
STEERING, ENGINE
The contact owns a 2018 Ford Focus. The contact stated while driving at various speeds, the check engine warning light illuminated. The contact stated that after the check engine light appeared on the instrument panel, the vehicle failed to restart after several attempts. The contact also stated that the power steering assist intermittently failed to operate as needed with the steering assist fault message displayed. The dealer and the manufacturer were notified of the failure and was informed that there were no recalls on the VIN. The contact was provided an estimate for the repair. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506100February 7, 2023
ENGINE
The contact owned a 2013 Ford Focus. The contact stated that she left her dog in the vehicle with the engine off and the windows partially open, as she entered her workplace. Approximately 30 minutes later, she was alerted that there was a vehicle on fire. She rushed outside to discover that her vehicle was on fire. As she attempted to save her dog, the fire grew stronger and the vehicle became engulfed in flames. By the time the fire department arrived, the vehicle was incinerated. Her dog died as a result of the fire and was taken by animal control. A police and fire report was filed. The contact sustained severe emotional trauma due to the loss of her dog but did not seek medical attention. The vehicle was towed to an independent mechanic where the vehicle was deemed a total loss and destroyed. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was approximately 133,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
1

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