Ford Focus Complaints

22,326 consumer complaints on file.

#11508792February 23, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated after placing the vehicle into drive(D) and depressing the accelerator pedal, the vehicle would hesitate and shudder and eventually begin to gain forward momentum. The contact stated that once the vehicle went through all the gears, at approximately 35 MPH, the vehicle would operate normally. However, the contact stated that once the speed was lowered, he would depress the accelerator pedal and the vehicle would hesitate and shudder. The contact stated no warning light was illuminated. The contact stated that the failure had become a constant failure and would occur at various speeds. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the Transmission Control Module and the transmission clutches needed to be replaced. The contact was informed by the dealer that there were two manufacturer Customer Satisfaction Programs Numbers: 14M02 (Power Train) and 19N08 (Power Train) had been issued but that the warranty coverage period had been exceeded. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 177,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508456February 22, 2023
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
1st Started having issues with advancing, at idle stops,when engaging fuel, it will hesitate and run poorly. after a week, engine light started turning on, and stating that transmission, was running hot, and need it to stop and cool down. after the 2nd time, the vehicle runs rought, and grinding can be heard by shifting gear. An off duty Ford worker, checked vehicle with a computer and stated that the transmission clutch had gone out. checked the internet and stated that Ford Focus from 2012 to 2016 had a recall. yet I enter my vin number and nothing is said. I am currently paying my vehicle and can not drive it, have 3 children, and no money to repair. can you please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508473February 22, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving approximately 35 mph, the vehicle stalled. The "vehicle was not in park" warning message was displayed while the contact was in drive. The contact was able to pull over to the nearest parking lot. After a jump start, the vehicle was able to start. They took the vehicle to a certified mechanic who diagnosed that the transmission modular needed to be replaced. The vehicle had not been repaired due to the parts being on backorder. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508598February 22, 2023
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
I have been having problems with ford focus for a long time. I have been told that this is normal. Recently, I had my car fixed by ford. Soon after, I was having problems with car slow start, hesitation and studdering. This is the same problems I was having before. I was told by Ford dealership that it was not the transmission. They told me that it was a crack engine head and purge valve problem. I paid for the fix even though I felt like it should have been covered in a recall. The car is not fix. I have completed 2 surveys with Ford. The department of transportation should investigate ford for its ford focuses.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508616February 22, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
Only 67867 miles and the transmision is not working . I only drive short distances. Allwise have a problem. Since I buy the car. I never complain because I am very busy. But. know the car stop complete
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508257February 21, 2023
POWER TRAIN, ELECTRICAL SYSTEM
Vehicle GPS goes out and I have no idea if/when the road changes (curves, turns, and if I'm on the correct road or not) apparently APIM module goes out all the time. From stop to start vehicle shudders, lurches, and hesitates. Several times wrecks were miraculously avoided. It's only a matter of time before one does. While driving vehicle looses power, high revs, and losing MPG. For being fuel efficient its burning a lot of it. Ford refuses to even acknowledge my problem. Waiting for my powertrain warranty to expire which is very soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508288February 21, 2023
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle hesitated and stalled. The contact attempted to restart the vehicle however, the engine failed to turn over. The check engine warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that the oil pump tension assembly and the turbo charger failed to operate as designed. The contact was informed that the engine and the oil pump tension assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508297February 21, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 20 MPH and shifting from first to second gear, she heard an abnormal noise. The contact stated no warning light was illuminated. The contact was able to continue driving to her destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the clutch to be replaced. The vehicle was repaired but experience the same failure within two months. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the clutch to be replaced for second time. The vehicle was repaired but experience the same failure a second time. The contact took the vehicle the third time to the local dealer, where it was diagnosed with needing the axle to be replaced. The vehicle was not repaired. The contact purchased the axle from the dealer but took the vehicle to an independent mechanic and had the axle replaced. The vehicle was repaired but continued to experience the failure and the contact stated that a control module warning light was illuminated. The contact took the vehicle to another independent mechanic, where the vehicle was diagnosed and it was determined that the clutch fork needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 100,838.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508155February 20, 2023
VISIBILITY/WIPER, ELECTRICAL SYSTEM, ENGINE
- Faulty windshield washer pump pushing liquid into the Body Control Module and harness - Damaged electrical communications communications controlled by the Body Control Module including: 1) functionality of the wipers resulting in obscuring the windshield from clear visibility of the road 2) vehicle will not reliably shut off after removing the key. It continues to run. 3) vehicle will not reliably shift into different gears due to the disruption of the electronic transmission signaling. 4) electrical system drains the battery after a few hours of sitting idle. - The problem has been identified by a dealership - A dealer has inspected the problem. - Washer pumps would intermittently function and then randomly would not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508032February 19, 2023
FUEL/PROPULSION SYSTEM
MY VEHICLE IS THE SAME YEAR MAKE AND MODEL AND ENGINE AS THE ONE ON RECALL. BUT MY VIN ISNT. BUT I HAVING ISSUE WITH THE RECALL PART . OCTOBER AS PUMPED GAS , MY VEHICLE STARTED SPUTTERING AND CUT OFF, THOUGHT MAY OF BEEN BAD GAS. WELL EACH TIME I ADD GAS , IT STARTS SPUTTERING, DIES AND STALLS AT STARTING. I LOOKED IT UP AND REALIZED PURGE VALVE ON CAR WAS OBVIOUSLY CAUSING ,MY ISSUE. COUPLE WEEKS AGO ON JANUARY 20TH I DROVE VEHICLE TO DO A DASH AND MY CAR DIDNT WANT TO CHANGE OUT OF FIRST GEAR , LIKE THE TRANSMISSION WAS GOING BAD, I LITERALLY HAD TO SHIFT TO LOW GEAR ADN BACK TO DRIVE AND NEXT DAY IT DIED ON ME AT RED LIGHT BUT STARTED BACK UP . WELL 1/30/23 WAS ON WAY ABOUT MILE FROM STORE TO ADD GAS, HAD 10 MILES TO E AND MY CAR DIED GOING 45 MPH AND WOULDNT EVEN START BACK. LUCKILY NOONE WAS BEHIND ME OR MY SON AND HIS FRIEND MAY OF BEEN HURT FROM GETTING HIT. DUE TO CAR SHUTTING OFF GOING DOWN THE RD. I CONTACTED DEALERSHIP AND WAS TOLD NO RECALL ON MY VIN BUT SAME YEAR MAKE AND MODEL AND 2.0 GDI ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507999February 18, 2023
ENGINE, UNKNOWN OR OTHER
Engine light just went on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507806February 17, 2023
POWER TRAIN
In 2017 a Ford mechanic shop accepted my 2013 automatic transmission Ford Focus Titanium due to a factory transmission recall. They paid to have the entire transmission replaced (supposedly), which at that time it was at about 70-78k miles. I haven’t driven it over 59k miles at most since then. That’s no less than 19k miles under from the time before. A local Ford dealer (Sam Galloway Ford in Fort Myers, Florida) informed me the issues are a bearing, the clutch and clutch actuator that need to be replaced, which costs about $3.7k with the diagnostic fee, which I shouldn’t have to pay for due to the issues resulting from what Ford knew of years ago & the fact the “fix” was like that off using a dirty band-aid that failed to provide conscious moral safety for me the owner/traveler via using it. Furthermore, the issues with it pose a tragic liability to other peoples’ health & lives that have been threatened as well as my health wherein this dangerous vehicle insufferably delays with upshifting automatically, jerks & fails to accelerate in legal traffic that requires all travelers to go when the light is green of which I could have gotten ticketed for! Ford needs to make this financially right for me by covering the repairs or buy the vehicle from me of which I’ve owned since about 33k miles near the end of 2015 (I’m the 2nd car owner).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507854February 17, 2023
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while driving at various speeds, the vehicle experienced jerking, transmission slipping, independent deceleration, random downshifting, and unintended acceleration while stationary. The transmission warning light was illuminated. The vehicle was taken to the local dealer who diagnosed that the transmission control module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507914February 17, 2023
POWER TRAIN
I've had issues with this vehicle for years. It hesitates when accelerating and occasionally stalls. The problem advanced to where it would no longer shift into drive. Took in for repairs as it is no longer drivable. It was difficult to find a place to evenwork on it. Finally found a place, $3200 later it's repaired with a new TCM. This is a known problem to ford. I'm a senior on a very limited fixed income, this was very difficult to pay for. The car only has 55,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507540February 16, 2023
POWER TRAIN
The Ford DPS6 transmission has lost reverse and buck, jerks and possibly sudden acceleration. It’s a 2018 Ford Focus with the same issues as the 2012 models and up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507589February 16, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2014 Ford Focus. The contact stated that after a rainstorm, the shift selector would no longer shift from park to drive, rendering the vehicle undrivable. The vehicle was examined by an independent mechanic who diagnosed that the PCM was faulty and needed to be replaced. The local dealer and manufacturer were notified of the failure and informed the contact that the PCM was on back order and unavailable. The vehicle was not repaired. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507590February 16, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact's wife owns a 2014 Ford focus. The contact stated while his wife was driving approximately 65 MPH, the transmission was slipping, and the vehicle was jerking. The vehicle then decelerated to 5 MPH with the check engine warning light illuminated. The contact's wife veered to the side of the road and turned off the vehicle. Upon restarting the vehicle, the failure persisted, and the vehicle would not exceed 20 MPH while driving. The contact's wife was able to drive to her destination. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission control module (TCM) needed to be replaced. The independent mechanic related the failure to Ford Campaign Number: 14M02. The dealer was notified of the failure and informed the contact that the part was on back order for 16 months. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 19,972.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507639February 16, 2023
FUEL/PROPULSION SYSTEM
FORD REFUSAL OF NO COST SERVICE/REPLACEMENT for an ACTIVE RECALL on 2018 FORD FOCUS Canister Purge Solenoid Issue: Engine stalls at idle. Engine underperforms at lower speeds (under 40mph). Engine does not start immediately after refilling gas tank. Check engine light is on. Independent (i.e. non-dealer) mechanic checked on 09Feb2023. Diagnostic codes report Canister Purge Solenoid error. Independent mechanic noted a FORD recall (reference: 18S32) for 2018 Ford Focus Canister Purge Solenoid replacement, but my VIN does not show an active recall. FORD Customer Service and local dealers refuse to include my VIN on the active recall. FORD has not offered any opportunity for an appeal to have my VIN included on the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507647February 16, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving 20 MPH, the vehicle lost motive power and started jerking with the check engine warning light illuminated. The contact was able to drive the vehicle to the dealer and was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no Extended Warranty on the vehicle. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507443February 15, 2023
POWER TRAIN
My issue is part of the Ford Customer Satisfaction Program 19N08. The Transmission Control Module is defective and I have been waiting for over a year for a replacement part. The part has been on backorder for several years. I have been warned not to drive more than an hour away from my home. Daily, when I or my handicapped wife start driving from a standing stop the transmission judders and shakes the car when going from 10 to 20 MPH. No one can tell me when the part will be available. I am worried about getting into a serious accident if the part suffers further deterioration. I want to take a road trip to visit our grandchildren who live several to many hours away and am prevented from doing so because of the transmission issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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