Ford Focus Complaints

22,326 consumer complaints on file.

#11539661August 20, 2023
POWER TRAIN
As I was driving down the highway, my car stopped accelerating. I was able to pull over on the side of the road and waited about 5 minutes before cranking the car again. After I started back driving, the car started to jerk every time it shifted. I took it to the mechanic and was informed that is was my clutch. They tried to fix it but the clutch was broken and I needed my entire transmission replaced. I paid $4000 to get it replaced, only for the same thing to happen 4 months later. I have not replaced it the second time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539285August 18, 2023
ENGINE
The contact owns a 2018 Ford Focus. The contact stated while driving 65 MPH, the check engine warning light illuminated, and the vehicle started to jerk. The contact was able to park at a nearby gas station and the check engine warning light turned off. The vehicle was taken to an independent mechanic and was diagnosed with needing the engine filter to be replaced. The vehicle was repaired but continued to experience the failure. The vehicle was not drivable. The contact towed the vehicle to a second independent mechanic, where it was diagnosed with needing the engine and engine assembly to be replaced. The vehicle was repaired, and the contact was informed after the repair that the catalytic converter also needed to be replaced. The independent mechanic replaced the catalytic converter and the oxygen sensors. The vehicle was repaired but continued to experience the failure. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 60,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539371August 18, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that on several occasions while stopped at a traffic light, the accelerator pedal was depressed, and the transmission shifted gears rough. The check engine warning light was illuminated. The contact stated while driving up an incline, there was a delay in acceleration while the accelerator pedal was depressed. Additionally, the contact stated that the vehicle failed to start. The vehicle had to be jumpstarted. The contact stated that the vehicle was taken to the dealer where it was diagnosed that the transmission needed to be replaced due to the clutch shudder failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that Customer Satisfaction Program: 14M02 and Customer Satisfaction Program: 19N08 had expired. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539464August 18, 2023
STEERING
AsI drive down the road my car swerves back and forth hard to control the steering wheel. This has happened several times and gets worse every time. Very scary to drive down the road I took it to a mechanic he said that it was the rack and pinion part on the car. He also said that there was a recall on it in 2014, I have only had this car since 2018 so I don't know if it was fixed in the recall. This car is very dangerous to drive. The traction light came on and has not gone off since, also a message comes up that Hillside assist start not available . Would like to have this problem fixed if it a recall. I don't feel safe traveling in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539142August 17, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the "transmission overheating" warning light illuminated. The contact stated that he was able to drive the vehicle to the shoulder of the road and turned off the vehicle. The contact stated that after waiting for a while, he restarted the vehicle, and the vehicle was taken to the dealer, where it was diagnosed as having transmission failure with the clutch overheating. The contact was informed that the transmission and clutch needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 141,605.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539224August 17, 2023
POWER TRAIN
While driving at various speeds vehicle would shudder and hesitate to shift. Last vehicle operation while slowing from 50 mph vehicle started jerking and shuddering that followed with a transmission fault code being displayed. Vehicle no longer had reverse or can go past 1 gear. The failure mileage was approximately 119,000 miles, vehcile was towed to dealership and diagnosed with a bad clutch and needed to be replaced. Contacted manufacturer of the issue and was directed to the NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538913August 16, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving 75 MPH, the vehicle unintendedly shifted from 1st gear to neutral(N) and stalled. The check engine warning light illuminated, and the message "Transmission Service Required" was displayed. The contact was able to veer to the side of the road. The contact stated that she shifted into park(P), and then shifted into drive (D), and the vehicle responded as needed. The contact was able to continue driving. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The vehicle was taken to the dealer, where it was diagnosed that the transmission friction clutch pack and module had failed, and that the failure was related to an unknown Customer Satisfaction Program that had expired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538849August 16, 2023
STEERING
I was driving when my power steering went out on the highway. Ford knows this is a problem. That was the first time I seen the warning light while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538572August 15, 2023
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
The contact owns a 2014 Ford Focus. The contact stated while operating the vehicle, the message "Extreme Heat, Park Vehicle" was displayed. The vehicle was parked and after lifting the hood, the contact noticed extreme heat coming from the engine compartment. The following day after driving and parking the vehicle anti-freeze was leaking from underneath the vehicle. The vehicle was towed to the local dealer who determined that the anti-freeze was leaking from a hole in the radiator. The contact was informed that the radiator needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 81,409.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538583August 15, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving 65 MPH, she heard an abnormal sound. The contact stated that the check engine warning light was illuminated. The contact continued driving to her residence. After parking the vehicle, the contact did not notice an issue with the vehicle. The contact stated two days later the vehicle failed to reverse out of the parking spot. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed and determined that the transmission control module (TCM) needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538592August 15, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that after stopping at a traffic light, the vehicle failed to accelerate. The check engine warning light was illuminated. The contact shut off and restarted the vehicle. The contact then drove to the residence; however, the vehicle failed to restart the following day. An independent mechanic arrived at the residence to replace the battery; however, the failure recurred. Another independent mechanic arrived at the residence to replace two unknown sensors, but the failure persisted, with the transmission overheating and the check engine warning lights illuminated. The vehicle was towed to a third independent mechanic, who referred the contact to a transmission specialist. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538680August 15, 2023
ENGINE
Several weeks ago, my "ENGINE LIGHT" came on. I went to the mechanics and they diagnosed it as a "CLUTCHED MOTOR" My A&B clutches are affected by this. Now my car does a little jerk when I drive it sometimes. I do the proper maintenance on it when it needs to be done, so I'm not sure why this all is happening. I would appreciate if I could get some type of understanding and/or feedback on this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538715August 15, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2012 Ford Focus. The contact stated while driving approximately 5 MPH, the vehicle started shaking, and the gear shifter failed to shift into reverse(R). The service engine light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the TCM needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538755August 15, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while at a red traffic light and depressing the brake pedal, the vehicle inadvertently rolled backwards. The contact stated that she was able to bring the vehicle to a complete stop by releasing and depressing the brake pedal. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch assembly. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538763August 15, 2023
FUEL/PROPULSION SYSTEM
ALL OF THE PROBLEMS ASSOCIATED WITH Campaign/NHTSA#18S32/18V735 (Issue Date 2018-10-22) OCCURRED AGAIN WITH 5 TEENAGERS IN THE CAR, SOUTHBOUND ON I-65 BETWEEN OHIO AND FLORIDA, CAUSING THE CAR TO COME TO A COMPLETE STOP! THIS KNOWN PROBLEM/FORD RECALL SYSTEMS FAILURE REPEATED JUST 3 YEARS AFTER REMEDIATION/RECALL, STRANDING 5 TEENAGERS ON THE TENNESSEE-ALABAMA LINE FOR 2 DAYS AND THEN REQUIRING AN EXPENSIVE TOW TO FLORIDA (FOR VACATION) AND THEN AGAIN HOME (BECAUSE IT WAS NOT CORRECTLY DIAGNOSED AT THE FORD SERVICE CENTER IN FLORIDA)! THE FORD DEALERSHIPS/SERVICE CENTERS IN Panama City, FL STATED THERE WAS A COMPUTER PROBLEM WHICH COULDN'T BE FIXED THERE FOR OVER TWO WEEKS, SO THE CAR WAS TOWED TO OHIO. HERE, THE FORD SERVICE CENTER IN WCH, OHIO ([XXX}) DIAGNOSED THE PROBLEM AS REQUIRING REPLACEMENT PARTS AND LABOR FOR: " FUEL PUMP, O-RING, NEW FUEL TANK AND VAPOR TUBE/PURGE VALVE ON ENGINE FOR 'STUCK OPEN VALVES' 'NOT PULLING FUEL' AND COLLAPSE OF THE FUEL TANK ITSELF.' $1248.47 P/L + TAXES + TOWING X2 + $150 DIAGNOSTIC EVAL. THIS IS EXACTLY THE SAME SCENARIO AS THE OCTOBER 2018 FUEL TANK DEFORMATION RECALL Campaign/NHTSA#18S32/18V735. THIS CAR HAD THE REQUIRED RECALL PERFORMED IN MARCH 2020 AT LEBANON FORD ([XXX]) IN LEBANON, OHIO, BUT JUST 3 YEARS LATER, THE ENTIRE SYSTEM FAILED AGAIN, PUTTING 5 TEENAGERS AT GRAVE RISK (WHILE TRAVELING AT INTERSTATE SPEEDS OF 65-70MPH)--TWO OF WHOM WERE MY DAUGHTERS! I WOULD LIKE THIS SYSTEM RE-EVALUATED AND A NEW RECALL/REMEDIATION ISSUED IMMEDIATELY TO PROTECT PASSENGERS/FORD DRIVERS/OTHERS ON THE ROAD WITH THIS PROBLEMATIC CAR MODEL/YEAR! “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538327August 14, 2023
ENGINE
The contact owns a 2014 Ford Focus. The contact stated while driving approximately 65–70 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was pushed to the side of the roadway. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538449August 14, 2023
STEERING
The contact owns a 2014 Ford Focus. The contact stated that after restarting the vehicle, the “Power Steering Failure" message was displayed, and the steering wheel was very difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538457August 14, 2023
ENGINE, POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving 35 MPH on the highway, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was towed to the dealer, where it was diagnosed with clutch failure. The vehicle was not repaired. The contact stated that the transmission and clutch had previously been replaced twice by the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537910August 11, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while the vehicle was stopped, the contact attempted to accelerate, and the vehicle jerked before lunging forward. The vehicle was taken to the dealer and the contact was informed that the transmission needed the be replaced. The contact notified that the Extended Warranty related to the failure had expired. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 37,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537951August 11, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Ford Focus. The contact stated that the fuel gauge was displaying an incorrect reading on the instrument panel, with the check engine warning light illuminated. The vehicle was taken to the dealer where a diagnostic test was performed, and the purge valve was replaced. Despite the repair, the check engine warning light remained illuminated. The vehicle was taken to an independent mechanic to be diagnosed the vehicle with a defective purge valve and a defective fuel tank. The mechanic then informed the contact of NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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