Ford Expedition Complaints

512 consumer complaints on file.

#11694443October 20, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS
Driver assistance warning lights come on. All safety systems such as blind spot, collision avoidance, and lane keeping fail and are inoperable. This also shuts down cruise control. For has been aware of this issue since December 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693712October 15, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When slowing down to turn into a parking lot my car suddenly experienced sudden “phantom braking”. I was going slowly and I wasn’t braking. My car only has automatic braking when cruise control is on. Cruise wasn’t on. The car suddenly braked hard and chimed twice. My car has a collision warning system but that doesn’t chime like this. I didn’t see any dash warning lights, it looked normal by the time I looked for warning lights. I coasted into the parking lot because I wasn’t even sure if the engine was running. I couldn’t find anything wrong and everything has seemed normal since then. When it braked, I had my foot above the brake pedal because I was getting ready to brake further as I turned. When the phantom braking happened I felt the pedal move. It suddenly depressed then and sprung back up. I believe I was going less than 20mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693340October 14, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS
I purchased this 2024 Ford Expedition brand new from a Ford certified dealer (Conklin Cars, Newton , Kansas). Upon driving off the lot for the first time to a gas station across the street from the dealer, at restart all the sensor gave warnings. Sensors that gave warning include: Blind spots sensors, back-up sensors, Froward impact, lane departure, automatic braking, rear cross traffic, and the cruise display. I took it back to the dealership and the reset the system and upon starting the vehicle after parked, all the sensors stopped working again. I then took the Ford Expedition back to the certified dealer (Conklin Cars, Newton , Kansas) and they game me sheets of paper, Last one give after 4 visits to dealer [XXX]) stating that Ford knows of the an issues, which appear to be right off the factory line. This has been over a year and there have been several close calls for me and my family without these sensors, which is standard in most cars these days. Me and my family expect these sensors to work on the vehicles we drive, rather basic or premium. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692994October 12, 2025
SEATS
Long hair(wife and daughter) gets stuck and pulled out by the platinum badging in the seat back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692443October 9, 2025
SEATS
I would like to report the seats. I bought my vehicle new. The seats has caused me to have medical issues. It has also caused one other person issues too, so it was not just me. I have never had any sort of back or leg issues before getting this vehicle. I now have severe Sciatica Nerve problems. Which, I have seen the Doctor for. It flares up so bad while I am driving my right leg goes into extreme pain then it goes numb. Which is not helpful since this is the foot I use the gas and brake with. This is my only transportation, so I do not have another vehicle to drive. I have had my son drive this vehicle when we went on a trip. I sat in the middle row captain chair and it was the same issue. This trip was when my daughter in-law (Which is an RN) starting having the same issues as myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692428October 9, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving the vehicle the screen starting flashing several braking warnings before I tried stopping. Once I tried to stop, the brakes didn’t not work. I was pushing the pedal all the way to the floor but no stopping. I have this on video as my wife started to record the flashing lights. The brakes finally engaged slowly before I was able to let it roll to a stop in a parking lot. This car was two weeks old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692415October 9, 2025
POWER TRAIN
The contact owns a 2021 Ford Expedition. The contact stated that while stopped at a red traffic light and attempting to accelerate, the vehicle briefly lost motive power. Additionally, the contact heard an abnormal thumping sound coming from the transmission, and the vehicle experienced a hard shift before returning to normal functionality. The contact stated that the failure had been recurring while driving, nearly causing the vehicle to be rear-ended on several occasions. No warning lights were illuminated. The vehicle was taken to the dealer, where DTC: 10R80 was retrieved, and the vehicle was diagnosed with transmission failure. The vehicle was not repaired due to cost. The contact stated that the transmission was struggling to shift into the intended gear while driving recently. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692318October 9, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691773October 7, 2025
POWER TRAIN
10R80 transmission jerky shifting and failing to engage correctly leading to loss of power and unsafe driving/ jerky acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690486September 30, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the parts for the recall repair were not yet available. The contact called the local dealer and was informed that the manufacturer would mail another notice when parts were available. The contact stated that a year ago, while driving approximately 30 MPH, the vehicle stalled. The contact stated that there was no warning light illuminated during the failure. The contact was able to restart the vehicle. The dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was 59,844.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690246September 29, 2025
SERVICE BRAKES
The 2024 Ford expedition brakes was not working at the time of the accident, we later found that there was a recall on the brakes. PMA companies is the TPA for the Victaulic Companies, please see accident description below: Insured driver states she Pulled in driveway and was trying to park vehicle. Driver hit the brakes all the way down and the vehicle did not stop. Vehicle went through drivers fence and struck a tree causing damages to vehicle. Caused damages to neighbors fence.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11690000September 26, 2025
UNKNOWN OR OTHER
Recently, the rear evaporator core failed, causing a refrigerant leak that disabled the entire A/C system. This left both the front and rear HVAC units inoperable, which not only compromises passenger comfort but also directly impacts safety by reducing the system’s ability to defrost and dehumidify the windshield in hot and humid conditions. After researching this issue, I have confirmed that rear evaporator core failures are being reported by numerous 2021–2023 Expedition owners, many of whom describe identical failures at relatively low mileage. These failures often result in costly repairs ranging from $2,000–$3,500. While Ford has issued Technical Service Bulletins (e.g., TSB 22-2089) related to evaporator and sensor issues on Expeditions, there is currently no recall or extended coverage program for rear evaporator core failures. However, the pattern of owner complaints, dealer diagnoses, and additional NHTSA filings shows that this is a known defect affecting a critical vehicle system. Given: •The premature and widespread nature of these failures, •The documented safety concerns raised in NHTSA complaints, and •The high financial burden placed on customers for what appears to be a design defect, I contacted my local dealer who filed a claim with Ford customer support. My claim was immediately denied and they did not offer any financial support. The year of the vehicle was within 3yr/36,000 warranty however current mileage is ~44,000 and exceeded threshold for warranty assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689641September 25, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
Since purchase in 2022, the vehicle has experienced repeated failures of multiple safety systems. These include frequent warnings that “Pre-Collision Assist is Not Available,” repeated failures of Blind Spot Detection with Cross Traffic Alert, Tire Pressure Monitoring warnings, and messages to “Check 12-Volt Battery.” These system malfunctions occur intermittently and unpredictably, creating unsafe driving conditions. In addition to the warning messages, the rear liftgate has failed to latch properly and on at least one occasion opened while the vehicle was in motion. This poses a serious hazard to vehicle occupants and to other drivers on the road. The safety risk is significant because these systems are designed to prevent or mitigate crashes. Their failure leaves the driver without critical safety features, and the trunk latch defect could cause loss of cargo or injury. These problems have been ongoing for years and have not been permanently corrected despite software updates and recall activity. The dealer has acknowledged the symptoms and advised the vehicle was unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689281September 23, 2025
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
Wiring has soy based bioplastic insulation which apparently attract rodent damage. This damaged battery, caused spark plug to be damaged and need to be replaced. It has also caused voltage and computer performance problems affecting engine idling and shifting. Issues were extremely unpredictable and hard to diagnose leading to 5 visits to the shop and many failed attempts to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689027September 22, 2025
SEAT BELTS
The contact owns a 2021 Ford Expedition. The contact stated that while driving at 20 MPH, the contact heard a loud banging sound coming from the driver’s side seat belt. An independent mechanic or a dealer was not contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V099000 (SEAT BELTS); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688696September 21, 2025
UNKNOWN OR OTHER
Vehicle panoramic sunroof shattered imploded while driving for no visible external cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688589September 20, 2025
FUEL/PROPULSION SYSTEM
The fuel pump failed without warning leaving the vehicle stranded in the express lane of a highway. This exposed the vehicle and occupants to serious risk of collision. The vehicle does not allow the transmission to shift to neutral to move the vehicle from live traffic lane when the engine is not running. This is the same fuel pump model at the heart of the ongoing recall on other ford vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688549September 19, 2025
STRUCTURE:BODY, POWER TRAIN, VISIBILITY/WIPER
While towing a rented trailer from Tractor Supply, the trailer detached because it was not properly secured by store staff. The trailer struck the rear bumper of my 2021 Ford Expedition, causing visible body damage and raising concerns about hidden damage to the drivetrain and transmission due to the sudden force of the impact. After the incident, the vehicle was taken to a Ford dealership for inspection. Documentation exists showing that additional drivetrain and transmission evaluation is needed to determine the full extent of damage. The rear-view camera is also under active NHTSA recall (25V048), and its poor image quality complicates safe reversing after the incident. The safety risk is significant: the trailer detachment created a roadway hazard and impact, while the rear camera defect reduces visibility and increases crash risk when backing. The vehicle has been inspected by a Ford dealership and is being reviewed under an insurance claim with Tractor Supply’s insurer. Full documentation of the service visit and inspection is available upon request.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11688175September 18, 2025
SUSPENSION, SUSPENSION:REAR:SHOCK ABSORBER
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687436September 15, 2025
POWER TRAIN
Automobile falls out of gear randomly losing all forward power to move the car. While pulling out into traffic, this causes the car to not gain speed with traffic endangering those in the car. Dealer currently has the car and has quoted to replace the Transmission with a rebuilt unit. No warning lights in the car to tell us anything was wrong. Based on research, I believe Ford knows this transmission is faulty, and will not recall due to cost. Issue has scared my wife and family on multiple occasions before finally getting a scheduled check on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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