Ford Expedition Complaints

512 consumer complaints on file.

#11643109February 17, 2025
VISIBILITY/WIPER
The wiper arms keep popping off the motor. We can pop them back on, but they are still popping off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642914February 15, 2025
POWER TRAIN
When driving and car down shifts to 4th speed and accelerator is pressed, the car does not accelerate, rpm’s only increase. The car then jars or jerks into gear with a loud sound. Safety risk is that you are driving at high speed and cannot keep car accelerating with other cars around - especially on freeway. 1st occurrence happened at 31000 miles. Now constant repeat at 43000 miles. No warning lights/lamps, etc. Car has only been serviced by Ford. Ford noted this as a software update needed. In researching this, seems to be a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642675February 14, 2025
VISIBILITY/WIPER, POWER TRAIN, ENGINE
Wipers are the recalled version missing the little block. HOWEVER, the recall is not for my VIN. Coolant keeps disappearing. Hard shifting and or no movement at all while transmission is cold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641932February 11, 2025
VISIBILITY/WIPER
The rear view camera is so pixelated that you cannot make our images, ESPECIALLY at night. Ford has stated that they have knowledge that "some" "2022-2024 Expedition vehicles equipped with an analog camera and a 12-inch center display screen may exhibit a rear camera image that the customer describes as grainy, fuzzy, or pixelated" Ford claims this may be due to the interaction between the analog camera and the high-definition digital center display screen. They also state to us customers that there is no repair and not to attempt any repairs for this condition because the NHTSA has not released any recall for this KNOWN issue. this is extremely hazardous and negligent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641002February 5, 2025
POWER TRAIN
I was merging on to the interstate and lost all throttle. Gear dropped to first. I had to hurry and pull off of the interstate to avoid having a wreck. I have also had issues with the car clunking into gear when putting car in drive. Car will also slip gears from 2-4 and 7-8th while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640925February 5, 2025
UNKNOWN OR OTHER
Just bought this 2023 Ford Expedition it was used, within 1 hour of owning it, the Sunroof just shattered and pieces of glass came falling down in-between my kids. Didn't seem like anything hit the sunroof, it just shattered on it's own! took back to dealership, they don't want to take blame and told us it has to go thru our insurance! they would cover the deductible. After looking into other stories, seems like ford has fault glass installed, i read other saying the same, that their windows have just exploded and the glass just shattering without anything hitting them! Feel like this is a safety concern and ford isn't helping with! think the glass hit daughter in face giving little scratch, nothing to major luckly!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11640774February 5, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE FORD EXPEDITION 2024 , I HAVE TAKEN MANY TIMES TO DEALERSHIP, THEY ARE MAKING EXCUSES AND SAYING ITS SOFTWARE ISSUE BUT ITS NOT ADN THEY ARE UNABLE TO FIX THAT, IT HAS SCREEN PROBLEM THE SCREEN FREEZES FULL WAY,HALF WAY SOMETIME ALL BLACK OUT, CONNECTS DISCONNECTS ITSELF, ITS ANNOYING AND ITS SAFETY ISSUE YOU GET DISTRACTED BY IT, IF YOU HAVE NAVIGATION ON OR ON THE PHONE ALL OF SUDDEN CONNECTS DISCONNECTS FREEZES THEN YOU HAVE TO TAKE OUT YOUR CELLPHONE AND KEEP TOUCHING AND PANICKING AND THEY ARE NOT DOING ANYTHING ITS DANGERIOUS FOR THE DRIVING AND FOR THE PUBLIC LETS SAY IF YOU WANNA GO SOMEWHERE AND NAVIGATION IS ON ADN ALL OF SUDDEN PROBLEM OCCURS MANUFACTURE IS NOT DOING ANYTHING ABOUT IT ALSO SAME PROBLEM OCCURS IN MY 2024 FORD EXPEDITION AND THEY NOT FIXING IT, AND AS PER LAW YOU ARE NOT ALLOW TO DRIVE AND USE YOUR CELL, I CONTACTED MANUFACTURE TOOK TO DEALER NO HELP NO FIXING BLAMING ON SOFTWARE UPDATE AND THEY HAVE SAME ISSUE IN MOST OF THERE CAR EVEN ONE DAY THEY GAVE ME LOANER AND SAME PROBLEM THERE TOO. THIS SHOULD BE PUT AS HIGH PRIORITY AND BE FIXED THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640678February 4, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
There is a shudder and whining noise with confused shifting gears behavior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640291February 3, 2025
STRUCTURE:BODY, UNKNOWN OR OTHER
We bought our vehicle brand new 2 days ago. This morning the panoramic sunroof exploded and shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639927January 31, 2025
ELECTRICAL SYSTEM
I recently purchased this vehicle new from Denny Menholt Ford in Butte, MT. When purchasing I was told they added a third brake light Pulse system as a requirement on all of their vehicles. Just today I learned that per NHTSA rules it is illegal to have any pulsing brake lights on a vehicle. I wanted to make you aware of the practices of this dealership, as they informed me that the Pulse brake light is a mandatory add on and not negotiable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638861January 27, 2025
POWER TRAIN
The contact owns a 2021 Ford Expedition. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal or the brake pedal, the vehicle failed to respond as needed. The power train system message was displayed. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the clutch hub was damaged. The contact was informed that the transmission and the clutch hub needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638586January 26, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Several incidents in which adaptive cruise control resets itself to 90mph when moving into a higher speed limit area- for example, cruising along at 70mph, pass a speed limit sign allowing 75mph, and suddenly the cruise control resets at 90mph. If you are not very consciously thinking about this you quickly find yourself going 90mph. It never resets at 80 or 85- always 90mph. Going 15 or 20 mph faster than thought or planned certainly grabs your attention and is a safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638565January 25, 2025
POWER TRAIN
Brand new 2024 ford expedition bought on 12/18/2024, came with a hairline crack on the transmission housing. Only leaked while driving at operating temperature. First noticed leak at 1600 miles transmission started operating faulty shortly there after. Could have been much worse if transmission failed at highway speeds. Dealer found hairline crack at around 4000 miles after multiple dealer visits. Currently at shop awaiting new transmission from manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638262January 24, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2021 Ford Expedition. The contact stated while driving 40 MPH, the driver's side door inadvertently opened. The contact stated that after inspecting the vehicle, the contact became aware that the driver’s side door was not closing properly. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636474January 17, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Ford Expedition. The contact stated that after the vehicle had been parked overnight, the vehicle failed to start the following morning. The vehicle was taken to the dealer, where it was determined that rodents had eaten the soy-based wiring harnesses underneath the power distribution box, near the engine. The dealer informed the contact that eight wiring harnesses needed to be replaced and provided the contact with an estimate for the repair. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 17,304.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635707January 13, 2025
STRUCTURE:BODY
I am writing to formally report a significant issue with my vehicle that has resulted in damage to the roof and potential long-term integrity concerns. The liftgate spoiler is contacting the roof in freezing temperatures, which creates a hole in the roof when opening the liftgate. Upon inspection, it appears there is an insufficient margin between the liftgate spoiler and the roof area centerline. This problem is particularly concerning because a hole in the roof allows moisture to penetrate, jeopardizing the structural integrity of the roof and potentially leading to further damage, such as rust or water intrusion into the vehicle. I believe this issue may be the result of a design flaw and would like to request an immediate inspection and resolution. As this defect directly impacts the durability and safety of the vehicle, I urge you to treat this matter as a priority. Please let me know how this issue can be resolved, including any repairs, adjustments, or recalls that may apply. I am happy to provide photographs or additional documentation if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635283January 10, 2025
POWER TRAIN
The vehicle has a significant delay in changing from park to drive, drive to reverse, and reverse to drive. The vehicle has been brought to FORD on several occasions, each time the shop has informed me that the vehicle is indicating a low voltage for the adaptive learning module. They reset the adaptive learning module and it corrects the issue for a about 6 months and the issue returns worse each time. On the most recent occasion the delay moving from drive to reverse was more than 45 seconds; which resulted in a near crash with a high speed moving vehicle. Had there been a collision the malfunction would have been the primary cause of the crash and a superseding event. I have taken the vehicle back to FORD and there response is now that the vehicle is out of warranty and the only offer was to again reset the adaptive learning module at my cost. The cost is not the issue, the issue is that they are not investigation to determine the cause and only doing temporary corrections that will ultimately, if it has not already, led to serious crashes resulting in injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634455January 6, 2025
POWER TRAIN
The contact owns a 2021 Ford Expedition. The contact stated that while driving 60 MPH, the vehicle decelerated, hesitated, and shifted out of gear independently. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The contact related the failure to Technical Service Bulletin: 22-2428 (Harsh/Delayed Engagement And/ Or Harsh/Delayed Shift). The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634270January 6, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2023 Ford Expedition. The contact stated while driving 75 MPH and taking an exit, the panoramic sunroof exploded without impact. The sunroof exploded from the inside going outward. The contact stated that the first panoramic slide had exploded, and the second sunroof was still intact. There was glass on the interior of the vehicle. There were no warning lights illuminated. There were no reported injuries. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 55,384.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633665January 2, 2025
POWER TRAIN
The contact owns a 2021 Ford Expedition. The contact stated that while driving at various speeds on several occasions, the vehicle down shifted inadvertently, and the vehicle lost power. The contact stated that there were no warning lights illuminated during the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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