Ford Bronco Sport Complaints

1,315 consumer complaints on file.

#11584190April 20, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
My son and I slowed at a light to turn right. The vehicle completely shut down in traffic. We couldn’t put the car in neutral. We couldn’t turn the hazard lights on and couldn’t jump the vehicle. Luckily we were going slow traveling approx 10-15mph. Our emergency jump machine eventually worked after about 10 minutes, but the console screen remained blank and we drove straight to the dealer, but on Saturdays they don’t have any actual maintenance. The only thing they said they can do is test the battery. After a search on the internet, this has happened to lots of people. Some 2021 Ford Bronco Sports have been recalled, but mine isn’t listed. My question to Ford is, if this is a known issue why are they risking people’s lives? Again luckily we weren’t on the highway or even busier traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583860April 18, 2024
POWER TRAIN
The contact's daughter owns a 2021 Ford Bronco Sport. The contact stated while the driver was driving at various speeds, the rear end of the vehicle made an abnormal grinding sound and shuddered. The vehicle was taken to the dealer, where it was determined that the rear differential unit fluid needed to be replaced and a vent tube needed to be installed in the rear differential unit. The vehicle was not repaired. The dealer informed the contact that the repair would be covered. The contact related the failure to NHTSA Campaign Number: 21V011000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583751April 18, 2024
SERVICE BRAKES
The rear brakes seem to drag and make a loud noise when in reverse. We have taken the car that is sill under Ford warranty to Hertrich Ford dealership in Elkton Maryland. They attempted a “modification” and informed us that Ford Engineers have not come up with a fix yet as many Ford Broncos and Ford Escapes are experiencing the same problem. We asked for the Ford Field Service Engineer for our geographical area to look at the car but no response to our request to date. We asked to speak with Tommy Allen foreman of service at Heirtrich Ford and no response as to date. The dragging sensation and loud noise when the car is in reverse is worse since Heirtrich Ford made the modification to the vehicle. Brakes do not feel right when car is in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583660April 17, 2024
ELECTRICAL SYSTEM, ENGINE
Vehicle started on its own, no remote start scheduled or activity. Online forums suggested battery failure and two days later battery was dead. Battery replaced. Filed complaint with Ford seeking answers regarding safety concerns and took to Ford dealership for inspection and service. Vehicle was also in same dealership twice for maintenance service and brakes within two weeks of the mystery start incident. Ford found 15 U codes relating to battery or electrical failures, reset battery monitoring systems and returned vehicle. I don’t have any explanation from Ford as to why or how the vehicle started, Ford has not denied it, but they have not provided any reason for me to believe the vehicle is safe to keep driving and parking in an enclosed space. I asked Ford if they are aware of the risk and they only response I received, is they asked me to keep monitoring the vehicle and if I experience any problems to bring it back to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583559April 17, 2024
STEERING, ELECTRICAL SYSTEM, ENGINE
Vehicle stopped running without any warnings. Lost power, power steering and I don't know what else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582979April 15, 2024
ELECTRICAL SYSTEM
Dec 2023- Car was being driven at about 75mph when it quickly began coming to a stop. Took it into the dealer and they fixed something to do with a transmission switch. April 2024- Car was being driven and it came to a complete stop while in drive in the middle of the road. Nothing would work. Had to have it towed. Currently waiting updates from the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582864April 14, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Brakes squeal when backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582863April 14, 2024
UNKNOWN OR OTHER
Exhaust fumes fill cabin when car is slowed or stopped. I've had it to dealer once, but hasn't been fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582829April 13, 2024
ENGINE
Cracked Fuel Injector. I went on the Ford Website to find the vehicle I wanted. The website stated "dealer ordered." I put a deposit on it in August and my vehicle was delivered the second week of October. I noticed several times that a gas smelled filled my cabin so when I was mailed the recall... It all made sense and I was the first one in line for recall. I also noticed that smoke would come from under the hood after it was parked. I initially thought that is was because it was very cold out and I had the heat on. I thought at first it was steam but it happened again on a normal cold day. When I went for my recall, I told the service tech that I smelled gas in my cabin several times and mentioned the smoke. They scheduled me for the recall repair. After the recall was done, I asked them why they didn't replace the fuel injector, my truck had 5000 miles on it. They said the recall will fix it . It is April now and I do not smell gas but I seen smoke come from under my hood definitely once, maybe twice since then. I am not convinced the recall fixed the problem. I also contacted ford when I had the recall done and I was given a case number. Since I read about this issue coming up again for Ford and you investigating on why they are not replacing the fuel injects, I now have another case open with Ford. I wanted the fuel injectors replaced the first time... They were under warranty...The recall did not solve the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582750April 13, 2024
VISIBILITY/WIPER
When I was driving at about 40mph another car cut me off and launched a pebble to my windshield. When I got home I saw a tiny chip in the windshield at mid-height in line with the front seat passenger's sight line. Over the next month or so a crack developed spontaneously and spread across the whole windshield. Replacing the windshield was very expensive!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582599April 12, 2024
FUEL/PROPULSION SYSTEM, ENGINE, FIRERELATED
On [XXX] I began my drive from Miami, FL to SF, CA for my next travel nurse assignment. Three hours into my drive, I stop for gas and return to the highway. I remember accelerating to catch up to traffic and moving into the left lane. Then I remember abruptly seeing brake lights ahead, braking hard, and the collision warning system going off. I was braking for several seconds and it became clear to me that I was going to crash into the vehicle in front of me. Immediately upon impact, my Bronco Sport caught fire. I felt the heat. I smelled the fire and fumes. I saw people running towards me, yelling for me to get out of my burning car. The airbag went off and I sustained minor injury to my right hand. At that point, my priority was to locate my cat inside my perfectly packed vehicle with all of my most important possessions. I grabbed my cat, my phone, and my purse and escaped as flames overtook my SUV. The Nissan Rouge in front of me sustained some rear bumper damage but overall relatively minor exterior damages. I am in awe that what should have been a minor collision turned into escaping a burning car with my cat and watching my everything burn away. I struggle with PTSD from the accident. The Bronco was well-maintained. I had the recall repaired, along with oil change and tire rotation in November, prior to driving from Southern California to my home in Miami in early December. The vehicle was deemed a total loss by the insurance company. The insurance company did not choose to pursue any investigation on why this happened. I’ve tried to find answers and have not been successful. The Ford dealership where I purchased the Bronco has been less than helpful and even normalized that this happens sometimes. Four months later and I’m still waiting to get refunded for all the extra extended warranties that I bought for a vehicle that I planned on having for a long time. No one seems concerned that my car caught fire instantly. This should not have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11582348April 11, 2024
STEERING
The contact's wife owns a 2022 Ford Bronco Sport. The contact stated while his wife was driving and making a left or a right turn, the steering wheel locked inadvertently. The contact stated that while forcefully turning the steering wheel, the steering wheel made an abnormally loud grinding sound. The check engine warning light was illuminated. The contact stated that the failure had been recurring intermittently. The vehicle was taken to the dealer, where an unknown repair was performed; however, the failure persisted. The vehicle was taken back to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 23S09; however, the vehicle was not covered under the recall. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582288April 11, 2024
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
I had driven for about 30 minutes, without turning the car off, I had just picked my fiancé up at the train and was slowing down for a stop sign. The car just stopped completely the lights flashed and powered down and I couldn’t do anything with the drive shift or even get the flashers on. Luckily we were coming to a stop anyway, but for majority of the time I was without flashers lights or anything and it was getting dark. We are in Virginia working and are usually traveling the interstate at the time but happened to do separate modes. I don’t know what could have happened had I been going 70 on the highway at night. I keep trying to start the car and was eventually able to put it in park but wasn’t able to get it into neutral or anything else. After multiple start attempts I am able to get the flashers on but as I keep trying to start it was turning the flashers off. I called for assistance through the ford app and they said it would be 2 hours before someone could come. We were able to get a jump and it came back on and when it did every single warning light was on for a moment and it went back to normal and our friend followed us over to the dealer to drop off. Before this while driving I had no errors and my app said my status was green. I had no notifications of issues from the ford app or my vehicle. Right as it was shutting down it did show a ac warning of some sort. Otherwise no errors. It is currently at a ford dealer and I am waiting to hear back with what they say.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582084April 10, 2024
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
The contact owns a 2023 Ford Bronco Sport. The contact stated that while operating the vehicle, the display unit, including the back-over prevention camera and speedometer malfunctioned, and displayed a solid black screen creating a visibility hazard for the driver. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581618April 7, 2024
ELECTRICAL SYSTEM
The car completely died with no warning and no electrical systems available at a stop sign. I had to waive traffic around since emergency flashers didn't work. Tried to jump with a jumping station, and a truck with an older battery which didn't work. Only minor clicking and electrical systems turned on. Had to use a car with a brand new battery in order to get car started to drive home <1mi.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581408April 5, 2024
ELECTRICAL SYSTEM
On [XXX] I drove my 2022 Bronco to the local car wash, after washing my vehicle the vehicle would not start. I realized it was the battery when no electronics turned on. This occurred in the midafternoon, and I was fortunate to be parked in an area that was busy. Had this occurred at night this would not be a safe area to be in alone and for a female. I contacted AAA for a jump and also Taylor Ford so that I could bring the vehicle into them to look at the battery. They put the vehicle on their machine and stated nothing was wrong with the battery. I was advised to lock the doors when I park the vehicle after use this may resolve the issue. On [XXX] the battery was once again dead. I put the battery on a charger and contacted Taylor Ford about the situation. I brought it back and they stated I would have to make an appointment. The delay is over a month for me to get into them to look at the problem. The vehicle sends a message in Ford Pass that it is going into sleep mode which indicates that the battery is starting to weaken. This issue with the battery puts me in a situation which may eventually cause me to be stranded and at risk for my safety if this occurs in an isolated area. I have done research and found a lot of Ford vehicles are having the same issues with the battery and no resolution outside of replacing the battery with the same reoccurrences over time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581150April 4, 2024
ELECTRICAL SYSTEM, ENGINE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
As I was driving with my wife on our way back home, my vehicle flashed every warning light, and my dashboard went dark. I was going about 40–45 mph, the engine was still running, and we made it home, which was only less than 2 miles from my house. As I was driving on my way home, the media console had this message: "vehicle network communication error," but once home, I could not get the SUV to shift into park, and it suddenly shut off on it's own. My 2021 Bronco Sport is still under Ford's manufacturer warranty. I requested a tow from the Ford app to have it delivered to Hacienda Ford Service of Edinburg, Texas, and a payment of $201.09 was required to dispatch a tow service. A couple of days later, I got a call that my SUV was ready, the battery might of been in a low state of charge, and there was nothing wrong with the vehicle. The dealership service manager claimed on the phone to have never heard of a "vehicle network communication error." I even took pictures of the error message on my phone, but the dealership had no desire to even take a look at the video or pictures of the vehicle network communication error message. If it happens again, at least I know how to temporarily fix the vehicle's malfunction. The tow truck driver disconnected the battery for 15 minutes and was able to get the vehicle to start and shift it back to park. So I ended up paying $201.09 to have the privilege for Hacienda Ford Service to tell me my battery might of been at a low state of charge while I was driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580169March 29, 2024
ENGINE, FUEL/PROPULSION SYSTEM, SUSPENSION
It shakes, rattles and sound like a ship yard while backing up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579936March 28, 2024
ELECTRICAL SYSTEM
another Ford APIM failure. screen failure. no functionality
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578478March 20, 2024
SERVICE BRAKES
Back brakes make a moaning sound when backing up. A TSB has been put out but parts are never available. I have been waiting on parts since October. This has been an issue since buying the car brand new in Aug 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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