Dodge Journey Complaints

5,556 consumer complaints on file.

#11342935August 3, 2020
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 30-40 MPH, THE ABS AND ESC WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED NORTHWEST CHRYSLER JEEP DODGE RAM (19616 NORTHWEST FWY, HOUSTON, TX 77065 (832) 912-2500) AND WAS INFORMED THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000. INVALID VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342972August 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED, THE VEHICLE SHUT OFF WITHOUT WARNING. ON ANOTHER OCCASION, THE CONTACT LEFT THE VEHICLE RUNNING AS SHE WENT INTO A RESTAURANT; UPON RETURNING TO THE VEHICLE, THE VEHICLE STARTED VIBRATING. THE CONTACT PROCEEDED TO DRIVE, THE VEHICLE STALLED UPON DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE SHUTOFF AGAIN WITHOUT WARNING. ON ANOTHER OCCASION, THE VEHICLE SHUTOFF IN THE MIDDLE OF AN INTERSECTION WITHOUT WARNING. THE CONTACT AND ANOTHER DRIVER PUSHED THE VEHICLE OUT OF THE INTERSECTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CRANKSHAFT SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. CHRIS NIKEL CHRYSLER JEEP DODGE RAM FIAT (2920 N ASPEN AVE, BROKEN ARROW, OK 74012) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THERE WERE TWO RECALLS ON THE VEHICLE WHICH WERE HOWEVER, NOT RELATED TO THE FAILURE EXPERIENCED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 164,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342804August 2, 2020
SEATS
DRIVERS HEADREST EXPLODED FORWARD AND HIT ME IN THE HEAD WHILE DRIVING IN MY NEIGHBORHOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342819August 2, 2020
ELECTRICAL SYSTEM
DESPITE A BRAND NEW BATTERY AND GOOD ALTERNATOR, THE BATTERY KEEPS DRAINING OVER NIGHT OR DURING THE DAY, LEAVING ME STRANDED AT LEAST 10 TIMES SINCE FEBRUARY 2020. ISSUE HAS OCCURRED IN MULTIPLE SETTINGS, INCLUDING AT WORK IN A PARKING GARAGE, IN RETAIL PARKING LOTS, AND AT HOME IN MY DRIVEWAY. I REPLACED THE BATTERY AS WELL AS A FAULTY CONNECTOR, AS WELL AS HAD THE ALTERNATOR ASSESSED BY MY MECHANIC. YET SOMETHING IS DRAINING MY BRAND NEW BATTERY NO MATTER HOW FREQUENTLY THE CAR IS DRIVEN. IT HAS ONLY 70,000ISH MILES ON IT AND HAS BEEN MAINTAINED REGULARLY. SINCE THIS IS A PUSH BUTTON IGNITION WHICH CONTROLS OTHER VEHICLE SYSTEMS AS WELL, IF THE ELECTRICAL SYSTEM DOESN'T RECOGNIZE THE FOB OR IT'S PROXIMITY, THEN DOOR LOCKS ALSO AREN'T RECOGNIZED OR FUNCTIONAL. DURING ONE CALL TO/VISIT FROM AAA, THE CAR STARTED WHEN JUMP STARTED. THE AAA REP OPTED TO LET IT RUN ON THE CHARGER FOR A FEW MINUTES. THE CAR DIED WHILE CONNECTED TO THE CHARGER. THIS WAS AFTER A BRAND NEW BATTERY WAS INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342723August 1, 2020
AIR BAGS
I WAS WAITING FOR MY SON TO GET OUT OF PRACTICE. THE CAR WAS OFF AND I WAS SMACKED VERY HARD IN THE HEAD FROM BEHIND. I LOOKED BACK TO SEE THE THE HEADREST HAD POPPED OUT. AFTER RESEARCHING THE ISSUE, I THOUGHT IT NEEDED RESET. BIT AFTER LOOKING AT IT, THE PLASTIC CONNECTION POINTS OF THE PIN HAD ACTUALLY BROKE AND THE HEADREST CANNOT BE RESET BUT NOW NEEDS TO BE REPLACED AT A CRAZY PRICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342606July 31, 2020
SERVICE BRAKES
THE ABS MODULE WENT BAD AND THE PART IS DISCONTINUED. THE CAR WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342370July 30, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THIS ISSUE WITH THE THROTTLE POSITION SENSOR HAS BEEN GOING ON FOR ME, SINCE I BOUGHT THE CAR FROM DEALERSHIP LAST YEAR 2019. HAS HAPPENED 3 TIMES. I CAN DRIVE AND THE CAR STALLS, LOSES IT POWER TO DRIVE, CAR SHAKES WITH ACCELERATION. HAD TO HAVE THE DEALER CLEAR CODE ONCE IN JULY 2019, SO DIDNT HAVE THE CAR FOR 6 MONTHS YET. THEN IT HAPPENED EARLIER THIS YEAR AND THEN IT HAPPENED JULY 2020. EVERYTIME THIS GOES BAD I TAKE IT IN AND THEY RESET THE SENSOR..I FEEL THIS IS A SAFETY ISSUE ESPECIALLY WITH IT REOCCURRING AND I HAVE TWO LITTLE CHILDREN K DRIVE AROUND. IT HAPPENS OUT OF NOWHERE AND ITS MY FIRST NEW CAR AND THOS IS A SAFTEY HABIT. IM AFRAID TO TRAVEL TO SEE FAMILY ON THE EAST COAST. THE THUNDERBOLT LIGHT WILL START FLASHES AND CAR LOSES ITS ACCELERATION. THE ENGINE LIGHT CAME ON AS WELL. THE TRACTION TIRE LIGHT ALSO TURNS OFF. CAR DOES NOT GAIN ACCELERATION AND SHAKES. THIS IS AN ONGOING ISSUE WITH MY DODGE AND OTHWR REVIEWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342067July 29, 2020
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD AND SHIFT THE VEHICLE INTO GEAR WHILE THE BRAKE PEDAL WAS BEING DEPRESSED FOR THE VEHICLE TO START. THE CONTACT STATED THAT THE STABILITY CONTROL AND BRAKE WARNING LIGHTS WERE ILLUMINATED. ADDITIONALLY, THE VEHICLE EXPERIENCED FAILURES WITH THE INTAKE AND TRANSMISSION. THE CONTACT WAS CONCERNED THAT THE VEHICLE WOULD INDEPENDENTLY SHIFT TO SECOND GEAR OR TO THE PARK POSITION. THE CONTACT STATED THAT THE VEHICLE WAS RESTARTED TO BE ABLE TO SHIFT GEARS. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341472July 26, 2020
AIR BAGS, SEATS
I WAS PARKED IN MY DRIVEWAY WITH THE CAR ON AND I WAS TALKING THE MY KIDS IN THE BACK SEAT TURNED AROUND TO LOOK AT THEM WHEN I TURNED AROUND I HEAR A LOUD POP LIKE SOMEONE HAD HIT THE HEADREST BUT NOBODY HAD. LOOKED AT THE HEADREST AND IT HAD DEPLOYED WITHOUT WARNING. THE AIRBAG LIGHT CAME ON AND SHORTLY AFTER THE INCIDENT. THANKFULLY I WAS NOT DRIVING OTHERWISE IT WOULD HAVE HIT ME IN THE BACK OF MY HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341459July 25, 2020
ENGINE, UNKNOWN OR OTHER
THE PASSENGER SIDE HEAT STOPPED BLOWING WARM AND BECAME ONLY COLD AIR. FOUND OUT BY HAVING HEATER CORE REPLACED THAT ITS BECAUSE OF CASTING SAND LEFT OVER ON ENGINE BLOCK AND THE ANGLE OF HEATER CORE CAUSES IT TO BUILDUP AND PREVENT THE HEAT FROM THE CORE INTO THE PASSENGER SIDE. NEW HEATER CORE ALREADY CLOGGED NO HEAT ON EITHER SIDE. WHEN THEY REPLACED IT WAS DODGE DEALER AND THEY FLUSHED EVERYTHING THEY SAID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341372July 24, 2020
POWER TRAIN
AWD SYSTEM KEEPS FAILING, REAR AXLE NOT GETTING ANY POWER FROM THE TRANSFER CASE. FRONT WHEELS SPIN ON GRAVEL OR WET PAVEMENT WHILE BACK WHEELS DON'T MOVE. THEN THE AWD SYSTEM SERVICE LIGHT KICKS ON. HAS BEEN TO THE DEALER 4 TIMES & THEY STILL HAVE NOT BEEN ABLE TO RESOLVE THE ISSUE. THIS CREATES A DANGEROUS CONDITION ON WET OR SNOWY ROADWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341378July 24, 2020
UNKNOWN OR OTHER
HORN BEGINS HONKING RANDOMLY, MOST OF THE TIME WHILE STATIONARY AND NO ONE WAS IN IT. DID START HONKING WHILE I WAS IN IT BUT NOT DRIVING IT. PARKED IN MY DRIVEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341096July 23, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
SO WHEN I AM DRIVING DOWN THE STREET OR ON THE FREEWAY AT AN ACCELERATED RATE AND THEN I START TO PUSH ON THE BRAKES TO SLOW DOWN TO EITHER COME TO A STOPLIGHT OR AN EXIT OF THE FREEWAY AND TO EITHER TURN LEFT OR RIGHT THE CAR WILL CUT OFF BUT ALSO STAY ON THE ENGINE COMPLETELY CUTS OFF AND THE STEERING WHEEL LOCKS BUT THE RADIO THE AIR CONDITIONER EVERYTHING ELSE STAYS ON INSIDE THE CAR THE IGNITION IT SELF STAYS ON 'RUN' IT'S A PUSH START. I THEN HAVE TO PUT MY CAR IN PARK AND TURN OFF THEN BACK ON AND HOPE IT DOESN'T HAPPEN AGAIN, BUT IT DOES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340798July 22, 2020
SERVICE BRAKES
I REPLACED MY CALIBER AND BRAKES LESS THEN A YEAR AGO. SINCE THEN I HAVE BEEN REPLACING MY BRAKES EVERY 3 MONTHS I HAVE TO REPLACE MY BRAKES AND ROTORS. I KEEP SMELLING METAL BURNING PLUS THE BRAKES LIGHT IS STAYING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340827July 22, 2020
ELECTRICAL SYSTEM
RANDOMLY WONT START VEHICLE GOES INTO SOME TYPE OF ANTI THEFT MODE TOLD BAD TIPM BY 3 DIFFERENT DEALERS. AND TOLD TO REMOVE BATTERY TO RESET THE SYSTEM. THIS IS ONLY A TEMPORARY FIX. THIS HAPPENS AT LEAST TWICE A WEEK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340868July 22, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAITED FOR A FEW MINUTES AND THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS PURCHASED HOWEVER, THE DEALER STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY AND OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CRANKSHAFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. FRESNO CHRYSLER DODGE JEEP RAM (6162 N BLACKSTONE AVE, FRESNO, CA 93710) WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 16V907000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340880July 22, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
POWER SURGING OR FUEL SURGING DURING ACCELERATING. WHEN I TRY TO GET UP TO SPEED IT IS LIKE IT CUTS OUT ON FUEL AND SURGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340431July 20, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL
ABS< BRAKE LIGHT, TRACTION CONTROL, ESP LIGHTS ALL ON AND FLASH. HAVE REPLACED CONTROL MODULE AND BOOSTER & MATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340453July 20, 2020
ELECTRICAL SYSTEM
CAR HAS A NO START ISSUE, REPLACED BATTERY A FEW TIMES, HAVE TO KEEP A JUMP PACK WITH ME, SOMETIMES THE JUMP PACK WONT START THE CAR. HAD THIS CAR IN TO SHOP AND THE JUST REPLACED THE BATTER AGAIN. STILL HAS A SPERATIC NO START PROBLEM. LAST TIME WAS PARKED ON A BUSY STREET IN FRONT OF A CLOTHS SHOP, WENT SHOPPINGCANE OUT CAR WOULD NOT START. CALLED TOW TRUCK, THEY TRIED A JUMP PACK, THE TRIED THERE PACK AND MINE AT THE SAME TIME, DIDNT START. HAD IT TOWED TO MY HOUSE, $95, BILL AND THE CAR STARTED RIGHT UP, NO PROBLEM AFTER TAKEN OFF THE TOW TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340490July 20, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
ENGINE KEEPS LOSING POWER AND DYING. CRUISE CONTROL REVES ENGINE TO HIGH UP AND DOWN FOR NOW REASON ON A STRAIGHT STRETCH OF STREET WHEN YOURTURN TO THE LEFT TO SHARP THE ENGINE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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