Dodge Journey Complaints

5,556 consumer complaints on file.

#11366561October 26, 2020
ELECTRICAL SYSTEM
RANDOMLY, VEHICLE WILL NOT START. CAN DRIVE IT TO THE STORE, COME BACK OUT AND IT WILL NOT CRANK. ALL INTERIOR LIGHTS, ETC., WILL BE ON BUT ENGINE WILL NOT TURN OVER. AFTER IT SITS FOR A WHILE (BUT YOU NEVER KNOW FOR HOW LONG) IT WILL START AGAIN. BATTERY AND STARTER ARE GOOD. I HEAR A CLICKING NOISE COMING FROM THE CAR AFTER IT'S BEEN SHUT OF, SOMETIMES HOURS LATER. NEWEST ISSUE IS THAT INDICATOR LIGHTS ALL COME ON WHEN YOU START THE CAR AND CAR JERKS VIOLENTLY WHEN YOU ARE DRIVING. IF YOU CONNECT A DIAGNOSTIC TOOL AND CLEAR THE CODES BEFORE YOU START IT, THE CAR RUNS SMOOTHLY. I AM SHOCKED AND FRUSTRATED TO SEE THAT THERE ARE SO FEW RECALLS WHEN I AM READING THAT THE SAME PROBLEMS ARE CONSISTENTLY OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366320October 25, 2020
SEATS
ACTIVE HEAD RESTRAINT HEADREST ON FRONT PASSENGER SIDE DEPLOYED ON ITS OWN. CAR WAS STATIONARY AND TURNED OFF. THE PASSENGER WAS BUCKLED IN AND HAD LEANING FORWARD TO OPEN THE GLOVE COMPARTMENT WHEN THE HEAD RESTS POPPED OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366204October 24, 2020
UNKNOWN OR OTHER
DRIVING DOWN THE HIGHWAY OR STREET, CAR COMPLETELY SHUTS OFF, CAUSING LOSS OF BRAKES AND POWER STEERING. WILL RESTART AFTER SEVERAL ATTEMPTS BUT IS DANGEROUS ON THE INTERSTATE OR WHILE PASSING OR DRIVING DOWN THE HIGHWAY. HAS HAPPENED ON SEVERAL OCCASIONS. MECHANIC CODE PULLS DEAD BATTERY BUT BATTERY CHANGED AND STILL SHUTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366010October 23, 2020
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION, EXTERIOR LIGHTING
MY SOUND SYSTEM IS NOT WORKING.ONCE THE VEHICLE REACHED 200,848 MILES IT STOPPED WORKING, THEN THE NEXT DAY THE LED HATCH LIGHT SHE'D WORKING?I CAME OUT TO GET IN THE VEHICLE AND TURNED IT ON IT DIDN'T WORK?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365712October 22, 2020
ELECTRICAL SYSTEM
RANDOMLY MY CAR WILL START JUST FINE ONE DAY THEN THE NEXT IT WILL FAIL TO START SOMETIMES ON THE SAME DAY. I HAVE ACTUALLY BEEN STUCK SOMEWHERE BECAUSE MY CAR HAS FAILED TO START. IT JUST MAKES A CLICKING NOISE WHEN TURNING THE KEY TO START THE CAR. I USUALLY HAVE TO WAIT A WHILE FOR IT TO FINALLY START. THIS HAPPENS RANDOMLY WHEN PARKED FOR SHORT PERIODS OR LONG PERIODS. I NOTICE WHEN IT'S HOT AND HUMID IS WHEN I USUALLY HAVE THE PROBLEM MORE. I RECENTLY CHANGED MY STARTER AND IT'S STILL GIVING ME THE ISSUE. ALSO HAVE CHANGED AND HAD THE BATTERY REPLACED AND STILL THE SAME ISSUE AND AGAIN JUST HAPPENS RANDOMLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365738October 22, 2020
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ABS, BRAKE AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO COMMUNITY MOTORS CHRYSLER DODGE JEEP RAM (500 WESTIN OAKS DR, HAMMOND, LA 70403, (985) 345-0401) AND DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE PART WASS NO LONGER BEING MANUFACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365804October 22, 2020
SERVICE BRAKES
EVERY 15K MILES OR SO THE RIGHT REAR CALIPER STICKS AND DESTROYS THE PADS AND ASSOCIATED ROTOR. I HAVE REPLACED THAT SPECIFIC CALIPER AND BOTH ROTORS THREE TWICE ALREADY. AFTER AROUND 25K TO 30K MILES I CAN NO LONGER GET THE CALIPER TO UNFREEZE. THE VEHICLE NOW HAS 93K MILES ON IT AND I AM ABOUT TO REPLACE IT AGAIN. ONCE THE OUTSIDE PAD GETS TO LESS THAN 30% THE WHEEL TRIES TO LOCK UP. ONCE WHILE DRIVING IN THE COUNTRY MY WIFE NEARLY CAUGHT THE CAR ON FIRE BECAUSE OF OVERHEATING BRAKES. THIS FORM ONLY ALLOWS FOR ONE ENTRY, BUT AS STATED THIS HAS HAPPENED A MULTITUDE OF TIMES. THE WORST BEING WHEN THE ROTOR WAS GLOWING RED BEFORE IT WAS NOTICED BY ANOTHER PERSON AT A GAS STATION. THAT HAPPENED IN 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365573October 21, 2020
AIR BAGS
I WAS DRIVING 35MPH DOWN A STREET, NOT A ROUGH ROAD AT ALL, NOT BRAKING, WHEN I HEARD A LOUD BANG. AFTER I PULLED OVER AND INSPECTED THE VEHICLE, I SAW THAT THE FRONT PASSENGER HEADREST HAD EXPLODED OPEN. NO ONE WAS SAT IN THE PASSENGER SEAT AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365265October 19, 2020
SEATS
HEADREST DEPLOYED WHILE DRIVING. NO CRASH NO ONE IN PASSENGER SEAT OR BEHIND IT. DRIVING IN CITY ON A STRAIGHT STREET. UPON FURTHER INVESTIGATION IT APPEARS A SMALL PLASTIC PIECE THAT HOLDS A PIN HAS BROKEN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365116October 19, 2020
SEATS
WAS SITTING IN A DRIVE THROUGH AND MY PASSENGER SIDE SEAT HEADREST IN FRONT POPPED OUT! CAN NOT GET IT TO GO BACK ON! THIS SHOULD BE RECALLED I HAVE SEEN SEVERAL COMPLAINTS ON THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365061October 18, 2020
SEATS
PUT HEAD BACK ON HEAD REST & IT JUST DEPLOYED/CAME OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364725October 16, 2020
ELECTRICAL SYSTEM
STEERING WHEEL CONTROLS NO LONGER WORKING, HORN WILL NOT WORK AND AIR BAG LIGHT IS RANDOMLY COMING ON AND OFF. I BELIEVE THAT THE CLOCK SPRING MECHANISM IS FAULTY AND HAS CAUSED WIRING TO BECOME WORN DO TO POOR QUALITY OF PART AND INSTALLATION DURING MANUFACTURING. THIS VEHICLE IS NOT EVEN 5 YEARS OLD,SO PROBLEMS WITH MAJOR SAFETY COMPONENTS AND CONTROLS ARE THE DIRECT LACK OF QUALITY CONTROL UPON INSTALLATION. OTHER RECALLS RELATED TO SIMILAR ISSUES AND VEHICLE TYPE ARE CONSISTENT FROM MANUFACTURER. DO TO THE OVER ALL SAFETY HAZARD OF THIS FAULT I WOULD EXPECT THE MANUFACTURE TO HELP ASSIST IN REPAIR TO AVOID POSSIBLE INJURIES AND LAW SUITS. THANK YOU FOR YOUR TIME AND HOPEFULLY RESOLUTION TO A SERIOUS ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364753October 16, 2020
SEATS
AS I WAS DRIVING THE HEAD REST DEPLOYED ON THE DRIVERS SIDE AND SHOVED MY HEAD FORWARD CAUSING ME TO LOSE FOCUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364583October 15, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WHILE I WAS DRIVING ON THE FREEWAY, A RED BATTERY IMAGE DISPLAYED ON THE MENU CENTER SCREEN.NEXT DAY HAD IT CHECKED, WAS TOLD ALL WAS FINE,EVERYTHING CHECK OUT..A WEEK LATER WAS ON FREEWAYAGAIN,HEADLIGHTS FLICKED, RADIO WENT DEAD(DISPLAY &SOUND) TWICE, ENGINE BOGGED DOWN BRIEFLY. CAR IS IN SHOP NOW..TWO DAYS.AND NO ACCURATE DIAGNOSIS..THIS IS OBVIOUSLY A WELL-DOCUMENTED PROBLEM WITH THIS MODEL OF VEHICLE..HAS THIS CAUSED DEATH? WILL IT LEAD TO DEATH, YES, IS THERE HELP FOR THE CONSUMERS?? I'M AWARE OF NUMEROUS ELECTRONICAL PROBLEMS WITH THESE AND OTHER DODGE VEHICLES. AS I HAVE OWNED ONE IN THE PAST WITH A SIMILAR PROBLEM. THAT COST ME THOUSANDS , AND COULD NOT BE FIXED, EVEN BY A TECH FROM CORPORATE OUT OF STATE..NOW WITH MY CURRENT SITUATION HOW CAN I BE CONFIDENT ON THE ROAD? ALSO WHY, WHEN THE DEALERSHIP KNOW(FOR A FACT) THEIR VEHICLES HAVE THESE ISSUES. THEY CHARGE A $180.00 DIAGNOSTIC FEE, THAT CAN NOT BE APPLIED TO REPAIR..UNFAIR AND CRIMINAL TO PUT VEHICLES ON THE ROAD THEY KNOW ARE FAULTY..FAULTY AS IN ELECTRONIC ISSUES THAT NO ONE CAN PINPOINT..AND IT APPEARS THAT IF THEY THROW ENOUGH PARTS AT IT, MAYBE THAT WILL WORK...THESE ISSUES MUST STOP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364259October 14, 2020
POWER TRAIN
HAVE HAD THE SUV 4 MONTHS NOW AND IT HAD DIED OUT AND RANDOM TIMES WHILE DRIVING . IT'S AT THE DEALERSHIP NOW AND BEING TOLD NOTHING IS WRONG WITH IT . ONLY HAS 82000 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363914October 12, 2020
ELECTRICAL SYSTEM
I WAS TYING TO GO TO LUNCH AT WORK AND MY CAR TRIED TO TURN ON THEN WENT DEAD. WHILE CHECKING KEY FOB WITH BATTERY IN MY HAND THE ENTIRE DASHBOARD STARTED GOING CRAZY. NOTHING WILL TURN ON AND NOW THE ELECTICAL SYSTEM IS JUST GOING NUTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363971October 12, 2020
SEATS
AFTER PUMPING GAS I GET BACK IN MY CAR TO THE DRIVERS SIDE HEAD REST DEPLOYED. IT WAS IN PARK, I WAS NOT DRIVING, THERE SHOULD BE NO REASON THIS SHOULD OF HAPPENED. IVE TRIED TO PUT IT BACK AS STATED IN THE OWNERS MANUEL AND IT WILL NOT LOCK BACK IN PLACE. IVE CALLED THE DEALERSHIP AND THIS COST $500 OR MORE TO REPAIR. DODGE NEEDS TO HAVE A RECALL ON THIS!!! IF I WOULD HAVE BEEN DRIVING THIS COULD OF CAUSED ME TO GET IN AN ACCIDENT. THIS REALLY NEEDS TO BE INVESTIGATED!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363783October 11, 2020
SEATS
DRIVERS ACTIVE HEADREST DEPLOYED WHILE CAR UNOCCUPIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363816October 11, 2020
SEATS
DRIVER'S SIDE HEADREST DEPLOYED WHILE THE CAR WAS TURNED OFF AND PARKED. IT STRUCK DRIVER IN THE BACK OF THE HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363675October 10, 2020
SEATS
WE SLID A FOLDING TABLE IN FROM THE BACK OF THE CAR AND BUMPED THE PASSENGER HEADREST AND THE ACTIVE HEADREST RESTRAINT DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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