Dodge Journey Complaints

5,556 consumer complaints on file.

#10639918September 29, 2014
SERVICE BRAKES
BRAKES REPLACED AT 12,000 MILES WE BOUGHT THE CAR AT 15,000 MILES BRAKES SHAKING THE CAR AT 25,000 MILES AND REPLACED AT 27,000 BRAKES STARTED TO SHAKE AT 40,000 MILES AND I CALLED THE DEALERSHIP AND THEY SAID THE ONLY FILE THAT THE BRAKES WERE REPLACED WERE AT THE 12,000 MILE POINT WHICH MEANS THEY KEPT THE 27,000 MILES OFF THE BOOK. BRAKES HAVE BEEN SHAKING FOR SOME TIME NOW AND WE ARE REPLACING AGAIN AT 50,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639924September 29, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT RENTED A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A KEYLESS PUSH TO START BUTTON FEATURE. AFTER THE CONTACT PRESSED THE KEY FOB TO LOCK THE DOORS, THE VEHICLE FAILED TO INDICATE THAT THE ENGINE WAS STILL RUNNING. THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 39,301.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639684September 28, 2014
ENGINE, ELECTRICAL SYSTEM
SINCE JANUARY 2014 I HAVE TAKEN MY VEHICLE IN MULTIPLE TIMES TO THE DEALERSHIP FOR INTERMITTENT STARTING ISSUES.IT ALSO HAS A SLOW CRANK OCCASIONALLY THIS IS MORE RANDOM THEN IT NOT STARTING. WHEN I TRY TO START IT IT JUST CLICKS. IF I WAIT A FEW MINUTES THEN TRY TO START IT AGAIN EVENTUALLY IT WILL START. THIS CAR HAS LEFT ME STRANDED MANY TIMES AND LATE FOR WORK/APPOINTMENTS. THE DEALERSHIP HAS REPLACED THE TIPM FUSE BOX, STARTER, BATTERY AND ALL KEY FOBS AND IT STILL WILL NOT START RANDOMLY. I HAVE NOTICED THAT MOST OF THE TIME WHEN IT WILL NOT START IT IS BECAUSE THE CAR IS HOT(AFTER BEING DRIVEN FOR A SIGNIFICANT AMOUNT OF TIME) OR SIMPLY JUST SITTING OUT IN THE SUNLIGHT. WHEN THE DEALERSHIP HOOKS IT UP THE THEIR MACHINE IT DOES NOT THROW AN ERROR CODE. SO THEY KEEP TELLING ME "THEY ARE SCRATCHING THEIR HEADS THEY DO NOT KNOW WHAT IS WRONG AND DO NOT KNOW HOW TO FIX IT" THIS IS NOT AN ACCEPTABLE ANSWER TO ME AFTER LOOKING ON THIS WEBSITE THERE ARE MULTIPLE COMPLAINTS FOR THE SAME ISSUE. CHRYSLER NEEDS TO FIGURE IT OUT AND PUT OUT A RECALL FOR IT. I HAVE CALLED CHRYSLERS CUSTOMER SUPPORT MULTIPLE TIMES I HAVE HAD A CASE OPEN FOR 4 WEEKS I HAVE NEVER HEARD FROM MY CASE MANAGER JUST SOMEONE CALLING ON HER BEHALF. I CAN'T SEEM TO GET ANYWHERE WITH DODGE. I AM TAKING IT BACK TO THE DEALERSHIP TOMORROW. I HAVE TAKEN IT TO THE DEALERSHIP EVERY MONDAY FOR THE LAST 5 WEEKS. THEY KEEP IT FOR 3 OR 4 DAYS THEN SEND IT HOME WITH NO RESULTS.. I AM NOT TAKING IT BACK FROM THIS TIME WITHOUT BETTER RESULTS. THIS CAR IS ONLY 4 YEARS OLD IT SHOULD BE A RELIABLE CAR. I SHOULDN'T BE AFRAID TO TAKE IT SOMEWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639442September 26, 2014
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE FAILURE WAS RECURRING. THE VEHICLE WAS TOWED TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639213September 26, 2014
AIR BAGS, SERVICE BRAKES
AIR BAGS FAILED TO DEPLOY WHEN VEHICLE HAD FRONT IMPACT WITH DITCH EMBANKMENT AFTER LEAVING ROAD ACROSS DITCH AND THE ANTI-LOCK BRAKES CAUSED THE BRAKES TO ENGAGE AND UNENGAGED CAUSING THE WRECK. WHEN CHECKED IT WAS TOLD THAT NOTHING WRONG WITH EITHER PART. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10638856September 25, 2014
ENGINE
GETTING ON RAMP TO EXPRESSWAY. HEARD S TAPPING. ENGINE LIGHT DIDN'T COME ON TIL I EWAS GOING ROUND 70. NOW I HEARD TAPPING EVERY TIME I PUT MY FOOT ON GAS PEDAL. TOOK TO MECHANIC HE SAID MY ENGINE IS TAPPING. COULD FIX BUT TAPPING (TICKING) WOULD COME BACK AGAIN. A DEFECT IN ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638980September 25, 2014
AIR BAGS
TL* THE CONTACT OWNED A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 5 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT END OF THE CONTACT'S VEHICLE CAUSING IT TO CATCH FIRE. THE AIR BAGS FAILED TO DEPLOY. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT SUSTAINED BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10639111September 25, 2014
ELECTRICAL SYSTEM, AIR BAGS, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. THE POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION WHICH REQUIRED MEDICAL ATTENTION. THE FAILURE HAD OCCURRED ON ANOTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) BUT THE CONTACT WAS NOT SURE IF THE RECALL WAS RELATED TO THE STALLING FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10639145September 25, 2014
ELECTRICAL SYSTEM
2010 DODGE JOURNEY WHICH WE PURCHASED NOV. 2013 , MAIN ONE BEING THE ALARM AND HORN GO OFF RANDOMLY, DRIVING DOWN THE STREET, MIDDLE OF THE NIGHT.....ETC. HAD THE TPIM REPLACED 4 WEEKS AGO WHICH TOOK 2 WEEKS TO DIAGNOSE AND GET THE PART, THIS PAST SUNDAY ALARM GOES OFF AND WON'T STOP, SO IN LOOKING FOR THE FUSES TO REMOVE AND STOP THE ALARM I FOUND THEM IN THE TPIM, BASICALLY IT IS A FUSE BOX THAT CONTROLS THE WHOLE ELECTRICAL SYSTEM. SO BACK TO THE DEALER AGAIN TODAY, AGAIN REPLACED THE TPIM. ONE BLOCK FROM HOME AND HORN STARTS GOING OFF AGAIN. CHRYSLER IS AWARE THAT THIS IS A PROBLEM ON SEVERAL CHRYSLER VEHICLES MAINLY ONES PURCHASED IN 4 STATES. I EVEN FOUND A SITE FOR A CLASS ACTION SUIT. FORTUNATELY WE PURCHASED THE EXTENDED WARRANTY AND HAVE ONLY PAID A SMALL DEDUCTIBLE OTHER THAN THE TIME AND FRUSTRATION. SO BACK TO THE DEALER TOMORROW. I AM SERIOUSLY CONCERNED BECAUSE IT IS A SAFETY ISSUE AS IT CAN EFFECT AIRBAGS, LIGHTS, WINDOWS AND A WHOLE LOT MORE. GOOD LUCK! WE WERE TOLD TODAY THAT ONE CUSTOMER HAD 3 DIFFERENT TPIM'S REPLACED SO FAR. THEY ARE NOT NEW, CANNOT GET A NEW ONE ONLY REFURBISHED!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638941September 24, 2014
ELECTRICAL SYSTEM
THREE TO FOUR DAYS PER WEEK THE CAR WILL NOT START. TURN THE KEY AND YOU GET NOTHING BUT A CLICK. I HAVE ONLY OWNED THE VEHICLE FOR 2 MONTHS AND IT HAS DONE IT SINCE THE VERY BEGINNING. HAVE HAD THE DEALERSHIP AND A PRIVATE MECHANIC LOOK IT OVER AND THEY HAVE FOUND NOTHING. IT SOUNDS VERY SIMILAR TO THE ISSUE BEING CORRECTED BY RECALL NOW. ALTHOUGH THIS VEHICLE, SO FAR, HAS NOT STALLED WHILE DRIVING THANK GOD. AM NOT HAPPY THAT MY "NEW TO ME" CAR IS SO UNRELIABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638661September 24, 2014
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FLUID
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT, THE CONTACT NOTICED SMOKE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE FLUID WAS CONTAMINATED AND THE ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638760September 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING. THE CONTACT BELIEVED THAT THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY AND DECLINED TO PROVIDE AN ALTERNATIVE REMEDY. THE CONTACT WAS EXTREMELY CONCERNED FOR HER FAMILY'S SAFETY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637951September 22, 2014
ENGINE, ELECTRICAL SYSTEM
SOMETIMES THE VEHICLE WON'T START. IT IS IN THE DEALERSHIP AGAIN TODAY. THIS IS THE 4TH TIME IN THE PAST 2 MONTHS. DODGE CAN'T FIGURE IT OUT. THEY HAVE BEEN TRYING BUT TO NO AVAIL. WE HAVE FIGURED OUT IF YOU WIGGLE THE GEAR SHIFT THE CAR WILL START AFTER A LITTLE WHILE. HOPEFULLY DODGE WILL CHECK THE SENSORS IN THE GEAR SHIFT DURING THIS VISIT. IT IS GETTING OLD HAVING TO KEEP TAKING THE CAR BACK IN THE SHOP. DODGE HAS BEEN GREAT WITH WORKING WITH US BUT WE STILL HAVE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637974September 22, 2014
ELECTRICAL SYSTEM
CAR WILL INTERMITTENTLY NOT START. DOES NOT CRANK, JUST A CLICKING NOISE. WILL START MAYBE AFTER TRYING FOR 5 MINUTES OR HALF HOUR LATER. THE COMPUTER DOES NOT RECOGNIZE THE CAR DID NOT START ACCORDING TO DEALERSHIP AND MECHANIC. COMPUTER STATES OPERATING AS DESIGNED AT THIS TIME. HAS BEEN HAPPENING FOR SEVERAL YEARS SPORADICALLY BEFORE AND AFTER JULY 2013. CANNOT FIND REASON. ONE TIME HAPPENED JUMPED THE CAR WITH JUMPER CABLES AND CAR STARTED, HAD BATTERY CHECKED AND IT WAS FINE. HAVE A CASE # 23738720 WITH CHRYSLER THAT WAS SUPPOSE TO BE SENT TO CASE MANAGEMENT. NEVER HEARD ANYTHING BACK FROM CHRYSLER. A CHRYSLER DEALER HAD CAR FOR A DAY IN JULY 2013 AND CAR STARTED EVERY TIME ALL DAY LONG. COULD NOT FIND A PROBLEM WITH THE CAR. THIS PROBLEM OF NOT STARTING HAS PROBABLY HAPPENED AT LEAST A DOZEN TIMES OR MORE OVER THE PAST FEW YEARS. WHEN CAR WON'T START JUST KEEP TRYING TO START AND EVENTUALLY WILL START. SOMETIMES ONLY TURNING THE KEY FOB 3 TIMES AND IT WILL START, SOMETIMES TURNING THE KEY FOB 20 TIMES OR SO AND THEN WILL START. WILL NOT START WITH ELECTRIC KEY START ON KEY FOB EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637978September 22, 2014
ELECTRICAL SYSTEM
TRIED TO START MY VEHICLE AND IT WOULD NOT START. IT WOULD NOT TURN OVER AT ALL. CHECKED THE BATTERY BUT THE BATTERY WAS FINE. HAD THE CAR TAKEN TO A REPAIR SHOP BUT IT THEN STARTED FINE AND AFTER AN INSPECTION, THEY DID NOT FIND ANYTHING WRONG. THIS HAS SINCE HAPPENED TWICE WHERE I WAS STRANDED WITH THE CAR RANDOMLY NOT STARTING. I HAVE HAD TO WAIT A PERIOD OF TIME FOR IT TO START. I CALLED DODGE CORPORATE (CHRYSLER) BUT THEY DID NOT SEEM TO HAVE ANY ANSWERS OR BE CONCERNED. THIS IS DEFINITELY A SAFETY ISSUE AT THIS POINT AS I WOULD HATE TO BE STRANDED SOMEWHERE WITH MY CAR NOT STARTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637479September 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER SEVERAL ATTEMPTS. WHILE DRIVING 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637659September 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE FAILURE OCCURRED TEN TIMES. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633837September 17, 2014
SERVICE BRAKES
THE 2009 DODGE JOURNEY BRAKE PADS AND ROTORS WEAROUT PREMATURELY AND CREATE A SAFETY HAZARD. I BELIEVE THAT THE BRAKES ARE UNDER-DESIGNED FOR THE VEHICLE WEIGHT AND SHOULD BE REDESIGNED AND REPLACED UNDER RECALL. I AM A VERY CONSERVATIVE DRIVER YET STILL HAVE TO REPLACE THE PADS AND ROTORS EVERY 20,000 TO 24,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636894September 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, HOWEVER, THE FAILURE RECURRED AND THE VEHICLE WAS TOWED A DEALER. THE TECHNICIAN STATED THE IGNITION SWITCH NEEDED TO BE REPLACED AT THE OWNER EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA RECALL CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM) WHICH WAS AN EXPANSION FOR NHTSA RECALL CAMPAIGN ID NUMBER: 11V13000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637026September 17, 2014
ELECTRICAL SYSTEM
RECALLED FOR L25 WIN SPACER RING INSTALLATION. WITH NEW SPACER RING IS INSTALLED, THE WIN STICKS IN THE "START" POSITION. IT IS NECESSARY TO MANUALLY ROTATE THE FOB BACK TO "ON" TO GET THE RUNNING ACCESSORIES, IE: ELECTRIC WINDOWS, RADIO, HVAC; TO WORK. NOTHING LIKE CREATING A PROBLEM TO FIX A MINOR PROBLEM. DEALER SAYS THIS IS NORMAL FOR THIS RECALL SOLUTION. DODGE 800-HELP LINE OF NO ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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