Dodge Journey Complaints

5,556 consumer complaints on file.

#10745476July 31, 2015
ELECTRICAL SYSTEM
I HAVE REPEATEDLY ASKED DEALERS TO PUT ME AT THE TOP OF THE LIST FOR THE PARTS WHEN THEY COME IN. TO UNLOCK THE CAR, YOU HAVE TO HIT THE LOCK BUTTON AND THE WINDOWS COME DOWN (AWFUL DURING RAIN STORM). MANY TIMES, THE IGNITION JUST GOES CLICK, CLICK, CLICK. AND NOW THE MESSAGE COMES UP "WRONG KEY." PLZ HELP ME GET THESE PARTS REPLACED BEFORE AN ACCIDENT HAPPENS. THERE'S ALSO ALL KIND OF ELECTRICAL PROBLEMS IN DASH: IF YOU TURN ON THE RADIO, YOU CANNOT SWITCH TO CD, AND VICE VERSA SOMETIMES THE RADIO WON'T COME ON AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744902July 30, 2015
UNKNOWN OR OTHER
DEALER, DENNIS DILLON DODGE IN NAMPA, ID. WON'T FIX OR ORDER PARTS NEEDED FOR THE RECALL ON MY VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744990July 30, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744989July 30, 2015
SERVICE BRAKES, UNKNOWN OR OTHER, WHEELS
BRAKES HAVE BEEN A MAJOR ISSUE ON THIS VEHICLE. WE HAVE HAD TO REPLACE BRAKES, ROTORS AND CALIPERS MULTIPLE TIMES SINCE THE VEHICLE WAS PURCHASED NOT TO MENTION THE TIRES ALSO. THE FIRST TIME THEY WERE REPLACED, THE CAR HAD LESS THAN 36,000 MILES. SINCE THAT TIME THEY HAVE BEEN REPLACED MULTIPLE TIMES, WITH THE LAST TIME BEING IN THE LAST 30 DAYS. IT IS LIKE THERE IS SOME TYPE OF DESIGN FLAW IN THE BRAKING SYSTEM, THAT CAUSES THE BRAKES AND TIRES TO BOTH WEAR OUT QUICKLY. LAST NIGHT THE BRAKING SYSTEM CAUGHT FIRE ON THIS VEHICLE, LUCKY I HAD JUST PULLED IN MY PARKING SPOT WHEN THEY STARTED BURNING AND DIDN'T HAVE MY CHILDREN WITH ME. FIRE DEPARTMENT WAS NOTIFIED AND THE FIRE WAS PUT OUT BY THEM. I HAVE NOTICED THAT I AM NOT THE ONLY PERSON WITH THE JOURNEY THAT HAS HAD BRAKE AND TIRE ISSUES. NOW I AM STUCK WITHOUT ANY MEANS OF TRANSPORTATION THANKS TO THE BRAKES CATCHING FIRE (WARPING RIMS AND MELTED TIRES FROM IT). THANKFULLY NO ONE WAS INJURED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10745021July 30, 2015
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE TOOK NUMEROUS ATTEMPTS TO START. OCCASIONALLY, THE TRANSMISSION NEEDED TO BE PULLED IN ORDER FOR THE VEHICLE TO START. THE DEALER DIAGNOSED AND REPAIRED THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS BROUGHT TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH SENSOR WAS FAULTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. MA 10/2 THE CONSUMER STATED A SENSOR WAS REPLACED ON 9/8/15 THE VEHICLE NOW STARTS ON THE FIRST TRY. UPDATED 10/08/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745050July 30, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745095July 30, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. WHILE DRIVING AT 60 MPH, THE CONTACT ATTEMPTED TO TURN THE VEHICLE TO THE RIGHT AND THE ENGINE STALLED WITH SEVERAL INDICATORS ILLUMINATING ON THE INSTRUMENT PANEL. THE VEHICLE WAS ABLE TO RESTART AFTER THE FIRST ATTEMPT. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRELESS IGNITION NODE MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744864July 30, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744529July 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEMS) WAS RECEIVED IN MAY OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/21/15*LJ UPDATED 12/13/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744548July 29, 2015
ENGINE, ELECTRICAL SYSTEM
I WENT TO START MY VEHICLE AND IT FAILED TO START AGAIN, THE STARTER KEPT TRYING TO START BY CLICKING THE BATTERY TERMINAL THEN BEGAN SMOKING AND CAUSE THE CASING TO MELT, 3RD BATTERY IN 3 YEARS. UPDATED 09/15/15*LJ THE CONSUMER STATED THE KEY FOB FELL OUT OF THE IGNITION, WHILE DRIVING, AND THE VEHICLE STALLED. UPDATED 09/16/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744666July 29, 2015
UNKNOWN OR OTHER
NO CRANK/ NO START. BATTERY FINE. GAUGES LIGHT UP. HAVE BEEN TOWED TO DEALERSHIP 4 TIMES IN TWO MONTHS. IGNITION HAS BEEN REPLACED TWICE, REPLACED TIPM MODULE, AND WIRE FROM TIPM WITH NO RESULTS. IT'S AT THE DEALERSHIP FOR THE FIFTH TIME RIGHT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744727July 29, 2015
SEAT BELTS
I WAS DRIVING MY DODGE JOURNEY ONE DAY AND THE SEAT BELT LIGHT CAME ON SHOWING THAT SOMEBODY WASN'T BUCKLED BUT I WAS THE ONLY ONE IN THE CAR. SO I LEANED FORWARD AND MY SEAT BELT CAME UNLOCKED. I THOUGHT TO MYSELF THINKING IT WAS JUST ME MAYBE I DIDN'T BUCKLE IT IN RIGHT. THEN I BUCKLED UP AGAIN AND LATER ON THAT DAY MY WIFE WAS DRIVING AND IT DID THE SAME THING. SHE SAID SHE HEARD A CLICK NOISE AND THE SEAT BELT LIGHT AND DING NOISE CAME ON SO SHE LEANED FORWARD AND THE SEAT BELT WAS NOT LOCKED IT HAD CAME UNLOCKED FROM THE DRIVER SEAT PART THAT YOU CONNECT THE STRAP INTO. IT CONTINUED TO HAPPEN OFF AND ON AND NOW WE WIGGLE IT TO MAKE SURE IT STAYS LOCKED BUT SOMETIMES IT DOESN'T WORK. THE SEAT BELT WILL CLICK AND LOCK BUT WILL SOME HOW IT COMES UNDONE LATER WHILE WE ARE DRIVING. SO WE HEAR THE CLICK NOISE WHEN IT LOCKS AND WE PULL ON IT TO MAKE SURE IT STAYS LOCKED AND IT DOES FINE SOMETIMES AND THEN OTHER DAYS IT COMES UNLOCKED WHILE WE ARE DRIVING. NOW WE KNOW WHEN ITS GOING TO COME UNLOCKED BECAUSE YOU CAN HEAR IT MAKE A CLICK NOISE AND THE SEAT BELT LIGHT AND DINGING NOISE COMES ON AND WE RIGHT AWAY KNOW ITS OUR SEAT BELT THAT CAME UNLOCKED. WE CALLED TO DEALERSHIP SO WE CAN GET IT FIXED JUST RECENTLY BUT WONT BE ABLE TO GET OUR VEHICLE IN UNTIL MIDDLE OF SEPTEMBER AND CALLED ANOTHER DEALERSHIP BUT WONT BE ABLE TO GET IT IN FOR ABOUT 3 WEEKS. THIS IS THE DRIVER SIDE SEAT BELT. WE TRAVEL ALOT FOR DOCTORS APPOINTMENTS FOR OUR YOUNGEST CHILD WHO HAS A DISABILITY SO THIS MAKES ME VERY WORRIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744139July 28, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/17/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744469July 28, 2015
POWER TRAIN
I BOUGHT THIS CAR ON NOVEMBER 2013. AFTER FIRST/SECOND WEEK OF USE I REALIZED THAT WHEN DRIVING THE CAR WAS PULLING TO THE RIGHT. I WENT TO THE DEALERSHIP AND TRIED TO MAKE AN ALIGNMENT WITHOUT SUCCESS. THEN THE PROBLEM CAME BACK AND WENT TO DEALERSHIP (LIKE 5 TIMES) AND THEY SAID THAT WERE THE TIRES (20,000 MILES ON THAT MOMENT). SO, SEVERAL WEEKS AFTER TIRE REPLACEMENT THE CAR PULLING CAME BACK AND NOW WITH 40K+ MILES ON ODOMETER THE PROBLEM PERSIST. ACTUALLY I WILL BUY 4 MORE TIRES FOR SECOND TIME AND THE CAR IS ALIGNED. I MEASURED THE CHASIS BUT WAS OK WITH NO BENTS OR DAMAGE BUT I TRIED TO MEASURE THE WHEELBASE OF THE CAR (FROM CENTER TO CENTER OF THE WHEELS ON LEFT AND RIGHT SIDE). SURPRISINGLY THE LEFT SIDE MEASURES 115 INCHES AND THE RIGHT SIDE MEASURES 114 INCHES (HERE IS THE PROBLEM). ACTUALLY I'M ASKING FOR CAR REPLACEMENT IN A COURT CASE. PS - DURING THE FIRST MONTH OF USE, I TESTED A 9MILES VEHICLE (SAME BRAND, SAME CONFIGURATION) AND HAS THE SAME PROBLEM AND THE DEALERSHIP DID NOTHING. UPDATED 12/13/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744491July 28, 2015
ELECTRICAL SYSTEM, ENGINE
MY 2010 DODGE JOURNEY SXT SHUT DOWN ON ME 5 TIME ON THE HIGHWAY. AT DIFFENT TIME I TOOK IT TO THE DODGE DEALER IN WILMINGTON NC BUT THEY SAID THAT NOTHING IS WRONG WITH IF NOTHING WRONG WITH IT WHY DID IT SHUT DOWN ON ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743879July 27, 2015
ENGINE
AFTER REMOVING THE CARTRIDGE STYLE OIL FILTER FROM THE ASSEMBLY, A SPRING AND BROKEN PLASTIC PIECES FLEW OUT OF THE ASSEMBLY. THIS OCCURRED AROUND 50,000 MILES. VEHICLE WAS COVERED UNDER CERTIFIED USED CAR WARRANTY PROVIDED BY DODGE. APPEARS TO BE A COMMON PROBLEM AND THE PART HAS SINCE BEEN UPDATED ON NEW VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743898July 27, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PARTS (WIN MODULE) NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743900July 27, 2015
UNKNOWN OR OTHER
ON FEBRUARY 22, 2015, MY 2009 DODGE JOURNEY MIRACULOUSLY CAUGHT ON FIRE. THE CAR WAS SITTING IN THE PARKING LOT OF MY CHURCH ON TOP OF A SMALL SNOW PILE. AFTER ABOUT 40-45 MINUTES THE CAR STARTED SMOKING. BOTH THE FIRE AND POLICE DEPARTMENT CAME TO THE SCENE. THE FIRE DEPARTMENT TOLD ME THAT IT LOOKED AS THOUGH IT WAS AN ENGINE DEPARTMENTAL FIRE. I CONTACTED CHRYSLER ON FEBRUARY 24TH TO GIVE MY STATEMENT AND THEN I WAS NOTIFIED THAT SOMEONE WAS GOING TO INSPECT THE VEHICLE AND THEN LET ME KNOW OF ANY FINDINGS. ON MARCH 6TH I RECEIVED A LETTER STATING THAT THE WINGATE L25 WAS NOT THE CAUSE OF THE FIRE, BUT THEY NEVER MENTIONED WHAT WAS THE ACTUAL CAUSE. NEEDLESS TO SAY I GOT THE RUN AROUND FOR ABOUT A MONTH AND IN THE END CHRYSLER'S LEGAL DEPARTMENT TOLD ME THAT THE FINDINGS WERE UNKNOWN AND THAT THEY WERE NOT GOING TO DO ANYTHING ABOUT IT. MY VEHICLE WAS BURNT UP BY THE TIME IT COMPLETED IT'S COURSE...IT WAS SO BAD TO THE POINT YOU COULD BARELY RECOGNIZE MY CHILD'S CAR SEAT. I DID NOT EVEN HAVE THE VEHICLE FOR A YEAR AND THIS HAPPENED. I'M VERY GRATEFUL THAT NO ONE GOT HURT BECAUSE THIS COULD HAVE BEEN FATAL. THIS HAS PUT ME IN A FINANCIAL RUINS AND FIAT CHRYSLER DOESN'T SEEM TO CARE ANYTHING ABOUT IT'S CONSUMERS. I WILL NEVER BUY A CHRYSLER VEHICLE AGAIN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10743932July 27, 2015
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), SEATS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE ROTORS, CALIPERS, TRANSFER CASE, AND FRONT PASSENGER SEAT SENSOR CAUGHT FIRE, THE VEHICLE ALSO EXPERIENCED A LOSS OF POWER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE BRAKE ROTORS AND THE BRAKE CALIPER WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO HAD THE VEHICLE REPAIRED AT THE DEALER FOR THE TRANSFER CASE MALFUNCTION. UPON INSPECTION FOR THE SEAT SENSOR FAILURE, THE CONTACT NOTICED THAT A RUBBER BOOT WAS NOT INSTALLED, WHICH RESULTED IN THE INSULATION IGNITING. THE CONTACT EXTINGUISHED THE FLAMES AND PLACED ELECTRICAL TAPE AT THE END OF THE WIRE. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER NUMEROUS ATTEMPTS. THE TIRE SENSOR ALSO MALFUNCTIONED, WHICH RESULTED IN THE TIRE CONSTANTLY GOING FLAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 34,903.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10743589July 27, 2015
UNKNOWN OR OTHER
2014 DODGE JOURNEY PURCHASED NEW FROM DEALER, I MONTH LATER RADIO PANEL WOULD GO BLANK FOR A FEW SECONDS AND COME BACK ON , HAD TAKEN IT TO THE DEALER WEA TOLD COULD NOT FIND ANY ISSUES, AT THIS TIME IT IS STILL HAPPENING, ALSO I TAKE MY JOURNEY IN FOR SERVICE EVERY 3500-4000 FOR SERVICE I WAS TOLD I NEED 2 NEW FRONT TIRES KHUMO TIRES AT THAT TIME I HAD ONLY 27000 MILES HE SHOWED HOW THE THREADS ARE SHOWING THROUGH THE RUBBER , I HAVE NOT ABUSED DRIVING OF MY JOURNEY SERVICE PERSON SAID TO ME THAT LOOKING AT THE TIRES HE COULD TELL THAT I DO NOT ABUSE THE DRIVING OF THIS AUTO I OBEY ALL SPEED LIMITS, IF SOMEONE WANTS TO GO FAST ON THE ROAD I LET THEM GO PAST ME , I AM A HANDICAPPED PERSON , BUT I AM NOT GOING TO BUY 2 NEW TIRES, I WANT THE MANUFACTURER REPLACE MY TIRES, I WILL CONTINUE TO DRIVE THIS JOURNEY, AND IF THE TIRES BLOW, THEN I WILL HOLD EVERYONE RESPONSIBLE OF PUTTING MONEY VALUE OVER A PERSONS SAFETY, PLEASE UNDERSTAND THAT THE DEALERS SAID IT WAS GOING TO COST OVER $300 TO REPLACE THESE TIRES , I HAVE NOT PUT 30000 MILES ON MY JOURNEY AS OF THIS DAY SO I FEEL THERE SHOULD BE A REPLACEMENT OR SOME KIND OF A BIG DISCOUNT, NOW FOR MAY RADIO PANEL THAT GOES BLANK EVERY SO OFTEN I DO NOT HAVE THE ANSWER AND AS THE SERVICE PERSON SAID THE SAME, SO I JUST HOPE THAT I OR MY WIFE TO NOT GET INJURED WHEN I'M DRIVING IF THE TIRES GIVE OUT. [XXX] VIN UNAVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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