Dodge Journey Complaints

5,556 consumer complaints on file.

#10747328August 10, 2015
ELECTRICAL SYSTEM
A LOT OF ELECTRICAL ISSUES WITH MY JORNEY, NO INJURIES SO FAR BUT NOW AM AFRAID TO DRIVE MY CAR VERY FAR DISTANCES. MY ELECTRIC DOOR LOCKS DO NOT ALWAYS WORK AND THEY CLATTER WE HAVE REPLACED 3 DOOR ACTUATORS AND THE PASSENGER DOOR IS NOW ACTING UP AGAIN AND ONE OF THE WINDOWS DON'T WORK ANYMORE, I TRY TO START MY CAR AND IT JUST CLICKS AND NOTHING HAPPENS, I USUALLY SIT THERE A MINTUE AND TRY AGAIN STILL NOTHING SO I WIGGLE THE GEAR SHIFTER AND IT STARTS! MY DRIVE TRAIN STARTED LEAKING AND WHEN WE CALLED THE DEALER THEY SAID THAT IT NO LONGER WAS COVERED BECAUSE 5 YEARS START WHEN YOU TAKE POSSESSION OF THE CAR SO WE WHERE A COUPLE MONTHS PAST SO WE HAD TO PAY 450.00 TO HAVE THE SEALS REPLACED. WE TOOK THE CAR IN FOR THE REQUIRED 75,000 MILE CHECK AND THEY SAID EVERYTHING WAS FINE. WE HAVE 81,000 MILES ALL HWY MILES ON OUR JOURNEY AND IT IS DUE FOR TIRES THIS WILL BE OUR 4TH SET. ALL THE PAINT IS PEELING OFF THE MIRRORS AND FRONT BUMPER. I HAVE LEATHER SEATS AND THE DRIVER SEAT IS SPLITTING. WE HAVE TAKEN VERY GOOD CARE OF OUR JOURNEY, SERVICED IT REGULARLY AND WAS SO HAPPY TO HAVE OUR BANK LOAN PAID OFF BUT NOW WITH ALL THE RECALL FOR IGNITION AND THE OTHER PROBLEMS WE'VE HAD I NOW WANT TO GET RID OF IT, I NEED TO CONTACT THE DEALER FOR THE XURRENT IGNITION RECALL BUT THE CLOSEST DEALER I'D GREAT FALLS MT AND WE HAVE HAD BAD SERVICE FROM THEM. I WILL NOT BUY ANOTHER DODGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747343August 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747427August 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START SEVERAL TIMES. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747512August 10, 2015
ELECTRICAL SYSTEM, ENGINE, AIR BAGS
PERIODICALLY CAR WILL NOT START. TURN THE IGNITION KEY AND WOULD CLICK. WOULD TRY SEVERAL TIMES. AFTER WAITING FOR SOMETIMES AN HOUR OR MORE, CAR WOULD START. THOUGHT RELATED TO IGNITION RECALL. FINALLY HAD IGNITION REPLACED. WITHIN NEXT DAY, DIDN'T START AGAIN. TOOK TO DODGE DEALER. THEY REPLACED IGNITION AGAIN. STILL PERIODICALLY NOT STARTING. TURN KEY AND IT WILL CLICK BUT NOT START. AFTER SEVERAL TRYS, IT WILL START. ALSO, AIRBAG WARNING LIGHT CAME ON. TOOK BACK TO DEALER. DODGE DEALER HAD FOR A WEEK. FINALLY SAID ITS A FAULTY TIPM. SAW THERE IS A CLASS ACTION SUIT AND SEVERAL COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747510August 10, 2015
ELECTRICAL SYSTEM
I RECEIVED A RECALL ON MY 2009 DODGE JOURNEY A FEW WEEKS AGO FOR WIRELESS IGNATION NODE MODULE COULD CAUSE VEHICLE TO SHUT OFF. I CALL RICK KEIFFER DODGE 904-277-699 PART WAS NOT IN. SATURDAY AUG 8TH MY VEHICLE CUT OFF IN TRAFFIC WENT TO KIEIFFER DODGE COULD NOT GET AN ANSWER AFTER SEVERAL CALLS FINALLY WAS TOLD THEY DO NOT HAVE RECALLED PART IN AND CAN NOT ORDER IT ALL THEY CAN DO IS WAIT FOR THEM TO SEEN PART TO THEM . CALLED RECALL ASSISTANCE CENTER 1-800-853-1403 , WAS TOLD THE DEALERSHIP WAS CORRECT I COULD TAKE IT IN TO HAVE DIGNOSTIC RAN TO VERIFY THE RECALL IS THE REASON IT SHUT OFF IN TRAFFIC AND IF SO THEY COULD SEND THEM A PART IN 3 TO 5 BUSINESS DAYS. WHAT IS A RECALL FOR IF THEY ARE NOT GOING TO SEND THE PARTS WHEN THAY HAVE A RECALL . WILL THEY START SENDING THE PARTS WHEN ENOUGH PEOPLE ARE KILLED FROM STALLING IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747542August 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHEN THE VEHICLE WAS IN A PARKED POSITION AND THE IGNITION SWITCH WAS TURNED ON, THE ENTIRE INSTRUMENT PANEL ILLUMINATED INTERMITTENTLY AND THE WINDSHIELD WIPERS ACTIVATED WITHOUT WARNING AND WAS UNABLE TO TURN OFF. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747633August 10, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747315August 9, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
WIPERS COME ON AND WANT STOP. SIGNAL LIGHTS WANT WORK WHILE WIPERS ARE GOING .DASH BOARD DIMS ALSO WHICH MAKES IT A HAZARD TO DRIVE .CAR HAS BEEN TO THE DODGE DEALER THREE TIMES AND THEY SAY THAT ITS THE TIPM MODULE AND ITS $1500 TO FIX. IT IS HAPPENING MORE OFTEN NOW. I GOT PULLED OVER BY THE POLICE AND HE TOLD ME TO PARK THE ITS MY ONLY TRANSPORTATION I THINK DODGE NEED TO FIX THIS PROBLEM U CAN GOOGLE DODGE COMPLAINT AND I AM NOT THE ONLY ONE HAVING THIS PROBLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747212August 8, 2015
ENGINE
I BROUGHT MY 2010 DODGE JOURNEY IN 2012, ABOUT A YEAR LATER, THE CARE STARTED TO STALL WHEN ON STARTING. NATURALLY, WE THOUGHT IS WAS THE BATTERY, SO WENT TO THE DODGE DEALER AND THEY AGREED. TWO WEEK LATER, THE CARE WOULD NOT START AFTER MY SONS BASEBALL CAME. SOMEONE GAVE ME A JUMP, SO I THOUGHT THAT I GOT A BAD BATTERY. TOWED CAR TO SHOP AND I WAS TOLD THAT THE STARTER WAS BAD. SO APPROXIMATELY. $250.00 LATER I HAVE A NEW BATTERY. THE CARE CONTINUES TO NOT START. THE DODGE JOURNEY IS THE MOST UNRELIABLE CAR I HAVE EVERY HAD. IT IS NOW SITTING IN MY GARAGE, BECAUSE I WAS DRIVING AND THE CAR RAN HOT AND WILL NOT GO MORE THAN 30 MILES PER HOUR. I HAVE A CAR NOT AND CANNOT AFFORD TO GET FIXED. I AM TOLD THAT SOMETHING MAY BE WRONG WITH THE TRANSMISSION, BUT ONLY DEALER CAN WORK ON THIS SINCE THE TRANSMISSION IS BURIED UNDER EVERYTHING. I AM FRUSTRATED AND BROKE AND STILL HAVING TO PAY A CARE NOTE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746934August 7, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747030August 7, 2015
ENGINE
I HAVE HAD MY NEW 2015 JOURNEY SINCE MARCH 2015. THE FIRST INCIDENT WAS IN JUNE 2015. I WAS DRIVING AND MY CAR DIED WHILE DRIVING. I WAS IN THE MIDDLE OF THE ROAD THANK GOD NO ONE HIT ME FROM BEHIND. I PUT MY VEHICLE IN PARK AND RESTARTED IT AND IT STARTED SO I THOUGHT OK IT WAS A ONE TIME THING. NOPE AGAIN IN JULY IT DID THE EXACT SAME THING WHILE MY HUSBAND AND MY KIDS WERE IN THE CAR. THE CAR RESTARTED SO I TOOK IT IN TO THE DEALERSHIP FOR THE SECOND TIME WHERE THEY KEPT MY CAR FOR 2 DAYS AND COULD NOT FIND ANYTHING WRONG WITH IT. SO I TOOK IT HOME AND THE VERY NEXT DAY IT DIED AGAIN. I NOW HAVE A OPEN REPAIR CASE WITH CHRYSLER HOWEVER I HAVE BEEN GOING BACK AND FORTH LIKE A PING PONG BALL. I FEAR FOR THE SAFETY FOR MYSELF AND FAMILY AS I DO NOT TRUST MY CAR. I AM TRYING TO WORK WITH THEM TO GET ME A NEW CAR BEFORE I GO TO SEE A LEMON LAW LAWYER, I WOULD LOVE TO HEAR FROM ANYONE WHO HAS POSTED CONCERNS WITH THEIR JOURNEYS AS TO WHERE YOU ARE IN YOUR FIGHT WITH DODGE? I AM SO UPSET AS I BROUGHT THIS NEW VEHICLE TO AVOID REPAIR PROBLEMS AND I UNDERSTAND EVERY CAR HAS ITS ISSUES BUT I HAVE ONLY HAD MINE FOR 5 MONTHS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747037August 7, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE EXHIBITED ELECTRICAL FAILURES WITH THE AIR CONDITIONER, HEATER, DOOR LOCKS, LIGHTS OPERATING INDEPENDENTLY AND AN OVERHEATING STEERING COLUMN. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V082000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746653August 6, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, SMOKE WAS PRESENT COMING FROM THE REAR PASSENGER SIDE WHEEL. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE BRAKE LINE FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 36,974.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10746692August 6, 2015
UNKNOWN OR OTHER
MY VEHICLE HAS CONTINUED TO SWITCH TO OFF ON NUMEROUS OCCASIONS. I WAS TOLD IT WAS SOMETHING THAT IS BEING WORKED ON. THEN I WAS TOLD MY VEHICLE WAS NOT ON THE RECALL LIST OF VEHICLES. THEN I RECEIVE PAPERWORK STATING IT WAS ON THE RECALL LIST. I CONTACTED MY LOCAL DEALERSHIP WHO INFORMED ME THE PART/PARTS NEEDED FOR THE RECALL ARE ON BACK ORDER. THERE ARE OVER 300 ON BACKORDER. THIS IS PRETTY RIDICULOUS. SO EVERYDAY AS I DRIVE I CONSTANTLY HAVE THE FEAR THAT MY CAR WILL SWITCH TO OFF IN ANY GIVEN MOMENT. ....UPDATED 11/13/15 *BF UPDATED 1/4/2016*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746838August 6, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746855August 6, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/8 THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON 8/20/15, 11 WEEKS AFTER THE NOTIFICATION DATE. UPDATED 3/22/2016*JS *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746316August 5, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE HORN OF THE VEHICLE ACTIVATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT ALSO MENTIONED THAT THE KEY FOB FAILED TO LOCK ALL FOUR DOORS INTERMITTENTLY BUT NEVER LOCKED THE FRONT DRIVER SIDE DOOR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746519August 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE KEY WAS PLACED IN THE IGNITION AND TURNED TO THE ON POSITION, THE ENGINE FAILED TO START. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART FOR RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746568August 5, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD FAILED TO START. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746015August 4, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/25/15*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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