Dodge Journey Complaints

5,556 consumer complaints on file.

#11652953April 5, 2025
ENGINE
I am writing to file a formal complaint regarding a persistent engine misfire in my 2014 Dodge Journey AWD, which I believe may pose a safety risk to my family, myself, other drivers, and is not explained by regular maintenance and care. Since I first purchased the vehicle, I have performed all necessary maintenance and adhered to the recommended service intervals. However, despite these precautions, the engine has experienced consistent misfires. The misfires are particularly noticeable when I attempt to accelerate, whether when speeding up or turning. This issue has caused a noticeable hesitation in power delivery, which has created dangerous situations while merging onto highways or trying to maintain speed during turns. I have taken the vehicle to multiple certified mechanics and dealerships, but they have been unable to provide a clear cause for the engine misfires. The misfires have not been resolved with routine maintenance or repairs. This issue has persisted for several months and continues to affect the vehicle's performance, causing slow acceleration and hesitation, which increases the risk of accidents or collisions in certain driving situations. Given the nature of this issue and its potential impact on vehicle safety, I am concerned that this problem may be more widespread and may require further investigation by the National Highway Traffic Safety Administration. I would appreciate it if your agency could look into this matter and assess whether this issue could be a design flaw, manufacturing defect, or an undiscovered safety hazard. Thank you for your time and attention to this matter. I look forward to your response and any guidance or steps that can be taken to address this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652276April 2, 2025
ENGINE
The thermostat and housing failed at 57,000 miles, less than 5 years of owning the vehicle. Not available for inspection as it is being replaced as I'm typing this. The problem was reproduced by the shop who is repairing the thermostat. There were no warnings or messages, the car started overheating severely one day and I brought it to the shop. This all started 3 days ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652319April 2, 2025
UNKNOWN OR OTHER
Got my wheels balanced, the technician informed me that all 4 of my rims were warpped. Car leaks coolant and overheats when using heat in cabin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652174April 1, 2025
SEATS
My headrest randomly deployed/opened. I have contacted the dealership, and spoke directly, with Dodge; still no success. I have been trying to get this issue fixed for over a year; I still have a broken headrest that hurts my neck and makes it uncomfortable to drive. Please RECALL the headrest for 2013 Dodge Journey! This is my second form and NOTHING has been done yet!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651630March 30, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My traction control light, ABS sensor light and brake indicator dash are on. My cruise control does not work. My mechanic says that it is the ABS Control Module. There is a recall for this part, but not for my vin number. The horn fuse had to be removed because the alarm would not stop going off, even when the alarm was not set. This is also associated with the ECM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651537March 29, 2025
ELECTRICAL SYSTEM
Dashboard lights and control screen blacks out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651269March 28, 2025
SEATS
The driver side seat headrest cushion deployed automatically. There was no car collision. I noticed the seat headrest deployed after returning to the car hours later. I liked into the interior back side of the cushion part and I saw broken pieces inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650346March 24, 2025
SEATS
Both front headrests have deployed. Car was sitting in driveway at night, came out in the morning and headrests were open/deployed. Plastic pieces inside snapped and will not lock back together. I have found hundreds of similar issues that people had with the same model of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649666March 21, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
At first,unknown, All problems are in the Tailgate,of which you cant see while driving. Tailgates are designed to be used. First ,the backup camera went out, then the third brake light went, and you can ONLY SEE when backing up to a Large picture window-also,parking light R/S in tailgate is out. NOW, I asked my granddaughter to open the tailgate when the car is LOCKED, and it OPENS- (Security) I then looked up on YOUTUBE, and found many on how to fix due to BAD WIRING at the hinge. A service repair ticket dated 11/21/24 from Bill Volz in westchester,NY noted immediate attention but did not see the rest items in need of correction. Security- Tailgate not locking Safety- multiple lights not working, Camera out,and windshield wiper /tail occaisionally --All connected
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649772March 21, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
I believe the 2016 Dodge Journeys should be included in the 15V675000 recall. My passenger side floorboard was wet, mechanic changed filter but water can still be heard sloshing in the car. Since then, emergency brake, and check engine light will randomly turn on while I’m driving. The “service AWD” and “service park assist system” notice will turn on when I start my car. Now, the car is not registering as parked. I can’t turn the car on and it goes into a security mode because I get a “car not in park” notice. I have had the car serviced and checked multiple times and no codes come up. I have the brakes checked when the light ABS light flashes, no issues can be found.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649536March 20, 2025
VISIBILITY/WIPER
back up video camera upside down. first it was a camera with a line through it; now it is upside down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648761March 17, 2025
POWER TRAIN, STEERING
Hi, my dodge Journey 2014 has been experiencing steering issues(stiff and hard to turn) when driving at lower speeds. I know that same Dodge Journey model and year has had a lot of recalls for that. Please verify and let me know what's the process to get this steering issue fixed under recall as this is increased risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648187March 13, 2025
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
Component/System That Failed or Malfunctioned & Availability for Inspection I have experienced multiple safety-critical failures in my 2012 Dodge Journey, including transmission failure, catalytic converter defects, engine repairs, electrical malfunctions, and brake system issues. Pattern of Recalls Across Dodge Journey Models & Lack of Recall for My Vehicle There have been numerous recalls across multiple model years (2009-2020) for the exact same failures my vehicle is experiencing, including: Transmission failures and defects Engine problems requiring major repairs Catalytic converter and exhaust failures Brake system failures and premature caliper wear Electrical malfunctions affecting windows, wiring, and power systems Despite this clear pattern of defects in Dodge Journey models, my specific vehicle has not been recalled for these issues. Dodge/Stellantis needs to explain why these defects are not being covered under existing recalls when the same problems have been recognized in other model years. How My Safety & Others’ Safety Was Put at Risk 1. Transmission Failure & Unsafe Driving Conditions My transmission failed completely, causing high RPM revving, and loss of acceleration. My vehicle essentially stalled out on the highway. Now, the transmission requires a full rebuild costing over $5,238.64. Dodge has issued recalls for transmission defects in other Journey model years, but mine is excluded despite experiencing identical failures. 2. Engine Repairs & Performance Failures My vehicle has required major engine repairs, including: Camshaft and rocker arm replacements Ignition coil replacements Thermostat and cooling system repairs Dodge has issued engine-related recalls for other Journey models, including crankshaft/camshaft sensor failures, engine stalling, and overheating risks. My vehicle suffers from the same defects but has not been recalled. These engine issues pose a major safety hazard by increasing the risk of engine stalling, loss of power, and
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647424March 10, 2025
ENGINE, UNKNOWN OR OTHER
About 3 months ago my check engine light and abs lights are permanently on and I barely have any drive power. I have fixed all possible issues and the lights are both still on and I don’t have much drive power while I drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645595February 28, 2025
EXTERIOR LIGHTING:BRAKE LIGHTS
The contact owns a 2019 Dodge Journey. The contact stated that while driving at various speeds, the rear brake lights intermittently illuminated independently. The brake warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the brake module, Part number: 68397222AA; needed to be replaced. The vehicle was not repaired due to the parts being discontinued in October 2024. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 53,047.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645315February 27, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Dodge Journey. The contact stated while driving at various speeds, several unknown warning lights were flashing on the instrument panel. The contact stated that after receiving an oil change, the engine oil was low within a week. The vehicle was initially taken to an independent mechanic where the oil level was topped off, and the contact was informed that the engine oil cooler needed to be replaced. The vehicle was taken to a dealer and the contact was informed that oil was leaking onto top of the transmission and that the engine oil cooler needed to be replaced. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645344February 27, 2025
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Dodge Journey. The contact stated that while driving at various speeds, or while the vehicle was idling while depressing the accelerator pedal, the vehicle made a chugging and choking sound. The vehicle hesitated before accelerating as needed. The contact stated that the failure was intermittent at first but had become a constant failure. The check engine warning light was illuminated. The contact stated that an inspection was completed, and the vehicle failed the Emissions test due to DTC: P40; for the catalytic converter and Oxygen sensor. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645181February 26, 2025
SERVICE BRAKES
The contact owns a 2018 Dodge Journey. The contact stated while driving 60 MPH, the brake pedal was depressed, and the vehicle shook abnormally. No warning light was illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The contact stated that all four tires were replaced; however, the failure persisted. The vehicle was taken to Midas but was not diagnosed or repaired. The vehicle was taken back to an independent mechanic; however, no cause for the failure was found. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644741February 25, 2025
FUEL/PROPULSION SYSTEM
Since I bought this car it would pull when I drive. Asked dodge once and told nothing wrong. Now years later an engine light always shows up. Car was checked and O2 sensor issue. I found recall on exact issue and my VIN not showing up. I want this fixed so my vin shows up as recall. This is not ok. I have enclosed the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644390February 23, 2025
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The cruise control has stopped working. And there is faulty wiring in the hood making the check engine light come on. And a huge water and oil leak we just got the vehicle Friday 2/21
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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