Dodge Journey Complaints

5,556 consumer complaints on file.

#10980550April 25, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980057April 24, 2017
ELECTRICAL SYSTEM
I HAVE HAD SEVERAL INCIDENTS WITH THIS VEHICLE. ON TWO DIFFERENT OCCASIONS AS I WAS DRIVING, AS I BEGAN TO BRAKE, I LOST ALL POWER AND ON TWO OTHER OCCASIONS THE VEHICLE WOULDN'T START AND I HAD TO CALL TO GET A JUMP, BUT WAS TOLD MY BATTERY IS GOOD BOTH TIMES. THE LAST INCIDENT HAPPENED ON 4/23/2017 AT 8:30 PM EST. I GOT IN TO START IT, BUT IT WOULDN'T START AND I CALLED A SERVICE TECH, WHO CAME OUT TO JUMP START IT, ONLY TO TELL ME THAT MY BATTERY IS FINE AND THAT ACCORDING TO HIS EQUIPMENT WORKING PROPERLY. HE WAS UNABLE TO START THE CAR; HOWEVER, I STARTED IT WITHOUT INCIDENT THIS MORNING, BUT WHO KNOWS HOW LONG BEFORE IT WONT STAR OR JUST STOPS RUNNING AS I'M DRIVING AND I LOSE LIGHTS, BRAKES, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980263April 24, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. AFTER THE VEHICLE HAD BEEN SERVICED FOR AN OIL CHANGE, THE CONTACT DROVE HOME AND OBSERVED OIL LEAKING FROM THE VEHICLE. THE DEALER DIAGNOSED THAT THE OIL FILTER ADAPTER/HOUSING FAILED AND NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND HAD THE VEHICLE REPAIRED. THE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980319April 24, 2017
UNKNOWN OR OTHER
WIPERS HAVE BEEN TURNING ON UNEXPECTEDLY FOR A COUPLE OF WEEKS, NOW ON 4/18/2017 THE HORN STARTED HONKING UNEXPECTEDLY DAY AND NIGHT WHILE DRIVING AND STATIONARY ON OR OFF. HORN ALSO STARTED HONKING IN MIDDLE OF TRAFFIC AND OTHER DRIVERS STARTED YELLING AT ME FOR HONKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979737April 21, 2017
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
P2173
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979861April 21, 2017
UNKNOWN OR OTHER
OUR JOURNEY HAS BEEN IN A SHOP, OUT OF SERVICE FOR OVER 3 WEEKS. IT STALLS AT LOW RPMS AND IS DIFFICULT TO START. WE TOOK IT TO ONE SHOP WHO COULDN'T FIGURE OUT THE PROBLEM AND WE THEN TOOK IT TO A DODGE DEALERSHIP. THE DEALERSHIP COULDN'T FIGURE OUT THE PROBLEM EITHER. WE TOOK IT TO A 3RD SHOP AND THEY TRIED SEVERAL FIXES TO NO AVAIL. THEY THINK IT MIGHT BE A TORQUE CONVERTER NOW. IF THAT FIXES THE PROBLEM WE'LL HAVE SPENT OVER $2000 REPAIRING THE CAR AND NOT BEING DRIVABLE FOR A MONTH. IF IT DOESN'T FIX THE PROBLEM THEN I HAVE AN ISSUE EVEN MANUFACTURER TRAINED MECHANICS CAN'T FIGURE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979590April 20, 2017
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND REMOVED THE KEY FROM THE IGNITION. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED NUMEROUS TIMES. IN ADDITION, EACH TIME THE VEHICLE STALLED, THE KEY HAD TO BE REMOVED FROM THE IGNITION TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE COULD NOT BE DIAGNOSED UNLESS THE FAILURE OCCURRED WHILE IN THEIR POSSESSION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,719. UPDATED 10/17*LJ CONSUMER STATED SPITZER & CHRYSLER WAS UNABLE TO CONFIRM ISSUE WHEN RUNNING DIAGNOSTICS AS THE ISSUE DID NOT HAPPEN WHILE THEY HAD THE CAR TO TEST. CAR STOPS WHILE DRIVING WITHOUT WARNING. IT STARTS UP ONCE KEY FAUB IS TAKEN OUT AND PUT BACK IN IGNITION. CONSUMER HAS TO COAST TO A STOP AS ALL MECHANICAL DEVICES SHUT DOWN & WHEEL BECOMES DIFFICULT TO MOVE. UPDATED 9/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979685April 20, 2017
UNKNOWN OR OTHER
THIS CAR HONKS RANDOMLY OFF OR ON, LONG OR SHORT. THIS IS A SAFETY ISSUE BECAUSE IT SCARES DRIVERS WHO AREN'T AWARE AND CAN CAUSE A DISTRACTION LEADING TO A ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979129April 18, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER THE DEALER REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 16V042000 (AIR BAGS) ON MARCH 28, 2016, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978781April 17, 2017
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 60 MPH, THE BRAKES FAILED WHEN APPLIED AND THE EMERGENCY BRAKE INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNAWARE IF A POLICE REPORT WAS FILED. THE CONTACT WAS DIAGNOSED WITH SPRAINS TO THE RIGHT SHOULDER AND KNEE ALONG WITH INJURIES TO THE LOWER BACK. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO THE INSURANCE INVESTIGATORS AND THEN TO THE BODY SHOP. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES). THE VEHICLE WAS NOT DESTROYED ACCORDING TO THE INSURANCE INVESTIGATOR. THE FAILURE MILEAGE WAS APPROXIMATELY 85,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10978820April 17, 2017
ENGINE, POWER TRAIN
I WAS ON I95 DOING 70 MILES AN HOUR AND MY CAR STAYED IN DRIVE AND ALL THE SUDDEN STARTED GOING IN REVERSE. BACKING ME UP ON THE HIGHWAY. I HAD TRACTOR TRAILERS FLYING ALL AROUND ME. CARS GOING AROUND ME RUNNING OFF SHOULDER TO KEEP FROM HITTING ME. I TRIED EMERGENCY BRAKE TO STOP. I TRIED AGAIN ONCE I GOT TO 20 IT STARTED GOING IN REVERSE AGAIN. THEY SAID IT WAS A INTERNAL TRANSFAULT AND IT GRINDING METAL INTO MY TRANSCOOLER THAT WILL NEED TO ALSO BE REPLACED WITH THE TRANSMISSION. IF ITS INTERNAL AND NO FAULT OF MINE AND ALMOST KILLED ME AND I DO NOT EVER WANT TO DRIVE ON A HIGHWAY AGAIN FROM FEAR. WHY SHOULD I HAVE TO PAY FOR IT. THIS SHOULD BE A RECALL AND THEY SHOULD HAVE TO FIX IT. I AM VERY ANGRY AND UPSET AND NOT RICH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978817April 17, 2017
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO REVERSE. THE FAILURE OCCURRED WITHOUT WARNING. AFTER APPLYING THE EMERGENCY BRAKE, THE VEHICLE WAS ABLE TO BE STOPPED. THE CONTACT STATED THAT THE FAILURE RECURRED WHILE DRIVING 20 MPH. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION HAD AN INTERNAL FAILURE AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978611April 15, 2017
STEERING, SUSPENSION
FRONT END CLUNKS WHEN YOU TURN THE WHEELS WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978541April 14, 2017
STEERING
THE POWER STEERING ON THIS VEHICLE DOES NOT WORK PROPERLY AT LOWER SPEEDS. POWER STEERING SUFFERS FROM A LACK OF POWER CAUSING THE STEERING WHEEL TO BECOME HARD TO MOVE AND UNDRIVABLE. THE VEHICLE WAS TAKEN TO A SHOP AND TOLD THAT THE DEALER HAS A RECALL FOR THIS EXACT ISSUE, S08. THE RECALL IS FOR THE HYDRAULIC POWER ASSIST HOSE, PIPING, AND CONNECTIONS. THE DEALER STATES THAT THE RECALL DOES NOT APPEAR FOR THE VIN. THE MANUFACTURER STATES THAT EVEN THOUGH THIS MODEL YEAR AND ENGINE SIZE DO HAVE THIS RECALL BECAUSE IT DOES NOT HAVE AN ENGINE BLOCK HEATER IT DOES NOT QUALIFY. THE ENGINE BLOCK HEATER HAS NOTHING TO DO WITH THE POWER STEERING OF THIS VEHICLE. I BELIEVE THIS VEHICLE SHOULD BE COVERED BY THE S08 RECALL THAT OTHER VEHICLES OF THIS YEAR AND MODEL AND ENGINE SIZE ARE COVERED BY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972131April 12, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971815April 11, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE ABS WARNING LIGHT ILLUMINATED. THE CAUSED OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,097.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971556April 10, 2017
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
WHILE MY HUSBAND WAS DRIVING HOME FROM WORK ON 3/14/17, HE STOPPED TO HELP A FELLOW OFFICER THAT WAS STRANDED, HE GOT OUT OF THE VEHICLE AND WAS HELPING THE OTHER OFFICER HE SMELLED SMOKE AND LOOKED BACK AND SAW THAT IT WAS OUR CAR ON FIRE. THE FIRE OCCURRED IN THE FRONT DRIVERS SIDE DOOR PANEL, HE WAS ABLE TO DRIVE THE VEHICLE HOME,AFTER HE THOUGHT THE FIRE WAS OUT. THE NEXT DAY HE DROVE THE CAR TO THE AUTO SHOP,WHILE ON THE WAY THERE THE FIRE RESTARTED,HE WAS ABLE TO MAKE IT TO THE BODY SHOP. THE VEHICLE SAT AT THE DEALER SHIP FOR 13 OR 14 DAYS BEFORE WE FINALLY GOT THE OKAY FROM CHRYSLER TO FIX IT. THE MECAHANICAL PART WAS FIXED, HOWEVER THE SEVER SMELL FROM THE SMOKE,BURNT RUBBER,AND PLASTIC WAS NOT. WE DID TAKE THE VEHICLE BACK,AND THE DEALERSHIP DID DO EVERYTHING THEY COULD TO GET THE SMELL OUT, THE SMELL IS STILL THERE. THIS IS THE ONLY VEHICLE WE HAVE.SO WE HAVE HAD NO CHOICE, BUT TO DRIVE IT. MY BOYS BOTH HAVE SEVERE ASTHMA AND ALLERGIES, SO RIDING IN A CAR WITH A CONSTANT ODOR OF SMOKE AND BURNT STUFF IS EXTREMELY UNHEALTHY. MY HUSBAND HAS ALSO HAD A COUGH FROM THE SMOKE INHAILATION THAT OCCURRED, HE IS CURRENTLY COUGHING STUFF UP OUTTA HIS LUNGS. I HAVE MADE AT LEAST 20-25 PHONE CALLS TO CHRYSLER, AND HAVE NOT RECEIVED ONE BACK, WE HAVE NOT EVEN RECEIVED THE REPORT FROM THE FIRE INSPECTOR THAT THEY SENT. I WOULD REALLY JUST LIKE TO GET SOME ANSWERS AND KNOW MY RIGHTS. ANY AND ALL HELP WOULD BE GREATLY APPRECIATED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10971457April 8, 2017
ELECTRICAL SYSTEM
ON APRIL 1ST 2017 WHILE DRIVING HOME AFTER AN OIL CHANGE AND TIRE ROTATION JOB BY A DODGE DEALERSHIP, I NOTICED SMOKE COMING UNDER THE DRIVER'S DASHBOARD SIDE AND BURNING SMELL, AFTER EXITING THE FREEWAY. THE DASHBOARD WENT "DARK OR BLANK" BUT CAME RIGHT BACK ON, AND MY WIPERS TURNED ON BY ITSELF. I DON'T HAVE CONTROL OF THE WIPERS WHILE THEY ARE "ON" AND IT WILL TURN ITSELF OFF AS SOON AS THE DASHBOARD LIGHTS ARE BACK. THE SMOKE AND BURNING SMELL DIDN'T LAST LONG. IT HAPPENED FAST WITHOUT WARNING AND GONE QUICKLY. IT STOPPED BY THE TIME I FOUND A SAFE PARKING SPOT. WHILE PARKED, I FOUND OUT THAT I LOST MY LIGHTS (HEADLIGHTS, TAIL LIGHTS AND SIGNAL LIGHTS) BUT THE HORN, POWER WINDOWS/DOORS/LOCKS AND RADIO ARE STILL WORKING. MY DASHBOARD INDICATOR SHOWED SOMETHING ABOUT "FUSE" WARNING. I CALLED THE DODGE DEALER (WHO JUST PERFORMED THE OIL CHANGE) AND TOLD A SERVICE ADVISOR WHAT JUST HAPPENED. I TOLD THE ADVISOR THAT THE "ENGINE LIGHT" CAME ON BUT IT IS STEADY AND NOT FLASHING. BACK AT THE DEALERSHIP, I TOLD THE SERVICE ADVISOR THAT MY DASHBOARD WENT "DARK" & WIPERS COMBO AGAIN AT LEAST 3X ON THE WAY BACK TO THE DEALERSHIP. THE SERVICE ADVISOR CHECKED THE JOURNEY AND CAME BACK WITH THE BAD NEWS OF MELTED DASHBOARD HARNESS / INSTRUMENT CLUSTER DAMAGED DUE TO AN "ELECTRICAL SHORT" AND COST OF ABOUT $5K REPAIR. THE DEALER DON'T KNOW WHAT CAUSED THE "ELECTRICAL SHORT". FILED AUTO INSURANCE CLAIM AND THEY ARE NOT COVERING IT (NOT COMPREHENSIVE) BECAUSE THERE'S NO FIRE (CONTAINED) AND THEY ARE CALLING IT A MECHANICAL BREAKDOWN!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10970881April 6, 2017
ELECTRONIC STABILITY CONTROL (ESC), WHEELS
I HAVE ONLY HAD MY CAR TWO AND HALF YEARS AND ITS BEEN NONE STOP ISSUES STARTED WITH CAR ONLY WANTING TO START WHEN IT FELT LIKE IT AND IMY TURN SIGNALS AND HEAD LIGHT FLASHING WHEN THEY WANTED THEN MY INTERERIOR LIGHTS ALSO ALL WHEN CAR WAS OFF AND LOCKED THEN THE DOORS AND WINDOWS STARTING ROLLING UP AND DOWN ON THEIR OWN AND THE DOORS UNLOCKING AND LOCKING BACK ON THEIR OWN AND NOW LAST BUT NOT LEAST MY HORN WONT STOP HONKING ITS A PHYSICAL DRAIN IT INTERFERS WITH WORK , SLEEP IT WAKES UP THE NEIGHBOR HOOD ALL HOUR OF THE NITE WILL BE AT WORK AND HAVE TO EXCUSE MYSELF TO GO OUTSIDE AND PRAY I CAN GET IT TO STOP! CAUSING ME BATTERY DAMAGE MORE THEN AT 285 DOLLARS A POP FOR BATTERY AND INSTALLATION NO EXPECTS WHEN THEY PAY OVER THIRTY THOUSAND FOR A CAR IT IS GONNA BE POSSESSED! BECAUSE OF THIS CAR IT HAS RAINED AND SNOWED IN MY VEHICLE IN THE MIDDLE OF THE NIGHT WHEN WINDOWS WANNA ROLL DOWN ON THEIR OWN I HAVE REPLACED WIDOW SWITCHES AND SENSORS ALSO AND STILL HAVING ALL THESE ISSUES I CAN NOT AFFORD TO MAY TO FIX THESE COSTLY REACCURING ISSUES DUE TO THE MANUFACTOR MADE HUGE MISTAKES WHILE MAKING THIS CAR OBVIOUSLY SOMETHING NEEDS TO BE DONE I HAVE READ COMPLAINT AFTER COMPLAINT ONLINE LIKE MINE THERE DEFINITELY SHOULD BE A RECALL BEFORE SOMEONE SERIOUSLY GETS HURT AND THEY GET SUED ... THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970900April 6, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE THE VEHICLE WAS PARKED, THE INTERIOR LIGHTING AND INSTRUMENT PANEL ILLUMINATED, AND THE HORN AND HEADLIGHTS SPONTANEOUSLY SOUNDED AND ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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