Dodge Journey Complaints

5,556 consumer complaints on file.

#10990642May 19, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 41 MPH, THE PRECEDING VEHICLE STOPPED ABRUPTLY. AS A RESULT, THE CONTACT REAR ENDED THE VEHICLE. THE CONTACT'S VEHICLE SUSTAINED FRONT END DAMAGE AND THE RADIATOR WARNING INDICATOR ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE COLLAR BONE, SHOULDER, AND A BRUISED WRIST. THE CONTACT AND THE DRIVER OF THE OTHER VEHICLE REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DETERMINED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,460. ..UPDATED 06/06/17 *BF UPDATED 9/28/18*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10986181May 17, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE PULLED AND CAUSED HESITATION WHILE ATTEMPTING TO ACCELERATE. THE CONTACT STATED THAT THE GEARS HESITATED TO SHIFT. THE CONTACT SMELLED BURNING WIRES EMITTING FROM THE VEHICLE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED FOR APPROXIMATELY THREE WEEKS AND THEN DIMMED. RECENTLY, THE CHECK OIL AND CHECK ENGINE WARNING INDICATORS REMAINED ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO WAS UNABLE TO REPAIR THE VEHICLE. THE MANUFACTURER PROVIDED CASE NUMBER: 31647063. THE APPROXIMATE FAILURE MILEAGE WAS 128,400.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10986185May 17, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHEN THE KEY WAS INSERTED IN THE IGNITION SWITCH, THE PARKED VEHICLE DID NOT START. THE VEHICLE MADE A CLICKING SOUND. THE CONTACT HAD TO SHIFT INTO NEUTRAL IN ORDER FOR THE VEHICLE TO START. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY TEN TIMES IN THE PAST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED IT AS A NEUTRAL SAFETY SWITCH FAILURE THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985833May 15, 2017
STEERING
WHEN TURNING THE STEERING WHEEL RIGHT OR LEFT WHILE TRYING TO PARK IT MAKES A WHINING NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985466May 12, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WE HAVE A 2010 DODGE JOURNEY THAT BEGAN TO HAVE MULTIPLE AND BIZARRE ELECTRICAL ISSUES. THE HORN BEGAN HONKING RANDOMLY AND SOMETIMES IT JUST WOULDN'T START. NOW WE HAVE BATTERY ISSUE. WE REPLACED THE BATTERY BUT EVEN THE NEW BATTERY DRAINS OVERNIGHT. I'M PAYING NOTES ON A VEHICLE I CANNOT DRIVE. I WAS FIRED FROM MY JOB (ATTENDANCE) AND DESPERATELY NEED MY VEHICLE TO DRIVE SO I CAN GET A NEW JOB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984854May 11, 2017
ENGINE
VEHICLE STALLS FOR NO REASON WHILE DRIVING. MAKES BRAKING AND STEERING VERY DIFFICULT. THIS HAS HAPPENED 4 TIMES IN THE LAST 2 WEEKS. ALL TIMES THE WEATHER WAS GOOD AND DRY. THERE ARE NO CODES OR CHECK ENGINE LIGHT. THERE IS NO WAY TO DIAGNOSIS THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984895May 11, 2017
ELECTRICAL SYSTEM:HORN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE HORN SOUNDED NUMEROUS TIMES WITHOUT WARNING WITHIN LESS THAN A MONTH OF OWNING THE VEHICLE. THE DEALER WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAS UNCERTAIN IF THE DEALER WOULD BE ABLE TO PROVIDE A SOLUTION. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985003May 11, 2017
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE ATTEMPTING TO CRANK THE VEHICLE, THE STARTER MADE A CLICKING NOISE AND THE VEHICLE FAILED TO START. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER 4-5 HOURS. THE CONTACT ALSO NOTICED A BURNING ODOR WHILE DRIVING ON MULTIPLE OCCASIONS; HOWEVER, THERE WAS NO SMOKE OR FIRE. THE FIRE DEPARTMENT WAS NEVER CALLED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER AND INDEPENDENT MECHANIC, BOTH OF WHOM WERE UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10984682May 10, 2017
ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, THE FAILURE RECURRED ON MULTIPLE OTHER OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THE CONTACT HAD TO TAKE IT TO THE DEALER. THE DEALER STATED THAT THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR COST. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984706May 10, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
MY VEHICLE RANDOMLY SHUTS OFF. LOSES ALL ENGINE POWER, POWER STEERING, ETC. HAS BEEN AT THE DEALER 3 DIFFERENT TIMES AND NO ONE CAN FIND THE PROBLEM. ONCE WE WERE STOPPED AT A LIGHT, 2 TIMES WE WERE PULLING OUT OF PARKING SPOTS, AND THIS LAST TIME MY VEHICLE WAS IN MOTION ON THE STREET AND THE ENGINE SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984176May 8, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
THE BRAKING SYSTEM MAKES A LOUD CRUNCHING NOISE AND GETS MUSHY WHEN YOU'RE ON A SLIPPERY SURFACE MAKING IT HARD TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984206May 8, 2017
ELECTRONIC STABILITY CONTROL (ESC)
ABS AND TRACTION CONTROL LIGHTS CAME ON WHILE DRIVING. THERE IS CURRENTLY A RECALL FOR THIS BUT MY VEHICLE IT IS SAYING NOT COVERED. DODGE RECALL NUMBER R61. NHTSA #15V675000. SO NOW I HAVE AN UNSAFE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984237May 8, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
ESP, BAS, & TRACTION LIGHTS ON CAN'T TAKE OUT OF PARK. DEALERSHIP REPLACED TIPM ($1200) NEXT MORNING LIGHTS COME BACK ON & ONCE STOPPED, CAN'T TAKE OUT OF PARK. WHEN STARTING VEHICLE, I HAVE TO HURRY & PUT IN REVERSE BEFORE ALL DIALS ARE REGISTERING & SAFE TO DRIVE, OTHERWISE ESP, BAS. & TRACTION LIGHTS WILL BE ON & I'M NOT ABLE TO TAKE OUT OF PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983741May 5, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE INSTRUMENT PANEL LIGHTING SUDDENLY FLASHED OFF AND ON AND THE VEHICLE'S SPEED DECELERATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V528000 (ELECTRICAL SYSTEM), ALTHOUGH THE FAILURES WERE IDENTICAL. THE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983448May 4, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE VEHICLE BEGAN TO LOSE POWER AND VARIOUS INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO CHARGED THE BATTERY AND THE VEHICLE RESUMED NORMAL OPERATION. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 64,600. UPDATED 06/21/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983056May 2, 2017
UNKNOWN OR OTHER
I WAS DRIVING ABOUT 50 MPH AND IT SHUT DOWN ON ME AND I ALMOST HAD THE CAR BEHIND ME HITTING ME....THIS IS THE 3RD TIME IT HAPPEN...AND NO ONE KNOWS WHAT WRONG WITH IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981583May 1, 2017
ELECTRICAL SYSTEM
WENT TO GO GET GAS DRIVING THE 2010 DODGE JOURNEY SXT. CORNER OF VILLA AND NORTH AV. IN VILLA PARK , ILLINOIS FILLED MY GAS TANK UP PULLED OUT OF THE GAS STATION. WITHIN 100 FEET OF DRIVING AWAY FROM THE GAS STATION MY CARS ELECTRICAL SYSTEM STARTED TO MALFUNCTION. MEANING WINDSHIELD WIPERS GOING, HORN GOING OFF, DASH BOARD LIGHTS FLASHING ALL LIGHTING UP, ETC. CAR POWER STEERING CUTS OFF AND ACCELERATION SHUTS OFF. I HAD TO COAST MY CAR INTO AN EMPTY PARKING LOT TO ASSET THE SITUATION. I SEE SMOKE COMING FROM THE HOOD OF MY CAR. TURN MY CAR OFF, POPPED OPEN MY HOOD, TO SEE MORE SMOKE COMING FROM THE FUSE BOX. IN A MATTER OF SECONDS THERE WAS VISIBLE FLAME. THE NEXT THING I DID, WHILE CALLING 911 RAN TO THE NEAREST CONVENIENT STORE (BARGAIN IN A BOX) TO SEE IF THEY HAD A FIRE EXTINGUISHER. TOLD THE DETAILS OF WHERE MY LOCATION TO 911 AND TELL THEM THERE WAS A FIRE COMING FROM THE FUSE BOX OF THE CAR. THE EMPLOYEES AT THE CONVENIENT STORE GAVE ME A FIRE EXTINGUISHER WHILE I WAS ON THE PHONE ASKED THE OPERATOR IF I SHOULD USE THE FIRE EXTINGUISHER, THE 911 OPERATOR TOLD ME IF MY SAFETY WOULD BE AT RISK THAT SHE ADVISED ME NOT TO USE IT AND TOLD ME THE VILLA PARK POLICE AND VILLA PARK FIREFIGHTERS ARE ON THERE WAY. A CUSTOMER STANDING NEXT TO ME ASKED WHAT DID SHE SAY AND I RELAYED THE MESSAGE BACK TO HIM. HE THEN TOOK IT INTO HIS OWN HANDS AND PUT THE FIRE OUT FOR ME. A FEW MOMENTS AFTER THE FIREFIGHTERS SHOWED UP THEY CUT THE BATTERY CORDS TO THE FUSE BOX CUTTING ALL POWER TO TIPM AND TO THE WHOLE CAR..
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10981510April 30, 2017
SERVICE BRAKES, UNKNOWN OR OTHER
3 SEPARATE INCIDENTS, ALL INVOLVING BRAKING WHILE IN MOTION, SPREAD OVER ABOUT 2 MONTHS. 1., TOOK TOO LONG TO COME TO A STOP WHILE BRAKING AT A RED LIGHT (6 CAR LENGTHS); 2., LIGHT TAP CAUSED CAR TO SCREECH TO A STOP; 3. COMPLETE FAILURE; NO RESPONSE TO REPEATED PUMPING; NO RESISTANCE FELT WHEN PRESSING BRAKE ALL THE WAY TO THE FLOOR, NEARLY FLIPPED INTO A DITCH, CAUSED OVER $8K DAMAGES. THE CAR ITSELF HAD 23,295 MILES ON IT WHEN ALL THIS HAPPENED. DODGE "INVESTIGATOR" SAID NOTHING'S WRONG.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10981349April 28, 2017
UNKNOWN OR OTHER
RECALL ON IGNITION, STILL HAVING SAME ISSUE. DODGE REFUSES TO LOOK AT IT. WHEN STARTING THE CAR, DOES THE SAME THING PRIOR TO THE PERVIOUS RECALL. TRIED SEVERAL TIME TO START CAR, THEN HAD TO HAVE CAR TOWED, ONCE IN DRIVEWAY IT STARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980492April 25, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2013 DODGE JOURNEY. WHILE DRIVING 15 MPH AND TURNING LEFT, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. ALL THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT. THE CONTACT SUSTAINED INJURIES TO THE HEAD, FACE, NECK, SPINE, KNEE, AND CHEST, AS WELL AS LOST CONSCIOUSNESS. MEDICAL ATTENTION WAS REQUIRED AND THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INSURANCE FACILITY WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT FAILED TO ASSIST. A DEALER WAS CONTACTED, BUT COULD NOT EXPLAIN WHY THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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