Chevrolet Trax Complaints

293 consumer complaints on file.

#11573980February 26, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
I’ve had problems with the headlights flickering for no reason and randomly (every day) With the green indicator on the dashboard turning on and off. It happens at different times of the day, in different weathers and for no reason. Seems to be worst on sunny and cloudy days and it happens at any speed, even parked. Already took to the dealership twice, first they did an update (it didn’t fix anything) and now they mentioned they have ordered a part to replace. I’ve talk in forums and groups with multiple people experiencing this issue. I had also problems with the back up camera staying on while driving and looking like it have “fish eye” effect. With the lane assist and forward collision warning not working. All this is also random, I’ve owned the car for a little over a week and seems like many people are talking about similar problems. The deactivation or failure of safety features is definitely dangerous. The dealership just mentioned they can’t replicate this. The problem with the flickering lights is a huge safety issue, other drivers gets confused and with the headlights going on and off you can’t really drive in safe way. I’ve documented with some videos and I have the dealership paper about The flickering lights problem. I’ve not been able to document the other problems since it happens while driving. I must mention I experienced this problems from the day one I got the car out of the lot (new). And the flickering lights problem KEEPS happening every day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573825February 24, 2024
ELECTRICAL SYSTEM
My car since I got it has been in service 3 times for the same issues. The infotainment screen keeps freezing and lagging randomly. It seems to happen more and more lately. It sometimes gets so bad where while I'm driving the reverse camera turns on and causes a huge distraction while driving. and when you turn the car off and take the key out fo the vehicle it will not shut off the radio for several minutes as it's intended to turn off when key is out of ignition and driver door opens. The next issue is with the remote start. The A/C will not turn on when remote starting the car. GM said it should but they can't seem to fix the issue. This almost caused my dog to have a heat stroke while I had to run into the store unexpectedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573649February 23, 2024
ENGINE
The contact owned a 2024 Chevrolet Trax. The contact stated that while her son was driving at approximately 45 MPH, he observed smoke emanating from the engine compartment. The contact stated that as her son attempted to steer the vehicle off of the highway, the vehicle caught fire. The fire department extinguished the fire. It is unknown if there was a police report taken at that time. The vehicle was towed to a tow yard where it was diagnosed as totaled. The manufacturer was not notified of the failure. The failure mileage was 6,455.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11572853February 20, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
My day light running lights and headlights flicker on and off in the middle of the day , on sunny days. All I can do is turn them off.This is a regular problem {24-7}
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571426February 12, 2024
ELECTRICAL SYSTEM
Driver-side rear window has intermittently failed to open since vehicle purchase. When it doesn't open, I can still hear the motor click when the button is pressed. I confirmed no obstacles or sticky residue. Dealer ordered a replacement window motor months ago, but it has not arrived.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567653January 24, 2024
SERVICE BRAKES, LANE DEPARTURE: ASSIST
I was driving at 50mph when I lost power to my brakes. The brakes still worked well enough to get home, but I had to slow down well in advance of every turn and push hard on the brakes. Warning lights saying Brake System Failure (43 MPH Top Speed), Service Stabilitrak, and Steering Assist is Reduced Drive with Care. This problem has been talked about by other owners on Forums on the internet. Here's one of the websites: [XXX] One of the guys on that forum said the dealership found it to be a faulty brake fluid level sensor. The car's lane assist did seem to act a bit weird a couple of days before the warning lights came on. I felt like the car was trying to reposition despite being in the middle of the lane. I will be bringing the car to the dealership in the near future. They haven't had a chance to look at it. I could see an inexperienced driver panicking if faced with the multitude of warning lights and loss of proper brake function. The car only has 350 miles on it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565281January 13, 2024
ELECTRICAL SYSTEM
Instrument panel goes blank and blacks out while driving, this poses a huge safety risk!! I am unable to use anything in the instrument panel. There was a recall for some Trax's but it says mine doesn't qualify, I don't know why!! Chevrolet has looked at it and everything but they are saying they cannot fix the problem. It has been happening for the past 6-7 months about once a week, ever since we purchased the vehicle. I have videos to show proof if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564328January 9, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE, BACK OVER PREVENTION
The contact owns a 2024 Chevrolet Trax. The contact stated that the instrument cluster was flickering. The contact stated that the Forward Collision Avoidance system engaged without any objects nearby. While at a stop, the automatic STOP/START feature became inoperable. The vehicle was turned off with the key outside the vehicle, but the radio failed to turn off. Additionally, there was a lot of static on the radio. The steering wheel buttons were inoperable. The contact stated that the steering wheel was extremely hot. The high-beam headlights failed to engage while driving. The Back Over Prevention view was distorted and the touch screen was inoperable. The contact called the local dealer, where the system was rebooted, and the radio and camera were replaced. The vehicle was repaired, but the failure recurred. While reversing from the garage and then shifting to park, the key was removed from the ignition, and the seat belt alarm continued to ring. The vehicle was shifted to drive but failed to move forward. While exiting the vehicle, the vehicle failed to lock with the fob or manually. The manufacturer was contacted and opened a case. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559054December 7, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
The check engine light came on showing codes p 146 b,d,e,f The dealership looked at the car and said the purge pump needs replaced and ordered a part that is on back order and won’t be delivered in an undetermined date. We have now lost a considerable amount of gas mileage and the dealership it may be the fuel pump. They say if it is it won’t be covered by warranty. They have said the car is safe to drive on the other issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556919November 27, 2023
EXTERIOR LIGHTING
Auto headlights turn headlights ON in sunshine. Then OFF in daytime shade. (when driving down a tree lined road, lights come on when not under tree shade, then off with every tree shade, gives the appearance I am "flashing" my headlights, same thing with underpasses, etc. Lights work properly at night.) Dealership said they had "no idea" what the problem was and would have to contact GM engineers in Korea. It has been 2 months so far with no information from dealer. I have to try and remember to turn AUTO HEADLIGHTS OFF every time I start the car, which also turns DRL off, a safety issue for certain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556123November 20, 2023
UNKNOWN OR OTHER
I paid extra for the wireless Android system on my car so i would not be tempted to text while driving and stay hands free as 3,522 people were killed in 2021 by distracted driving. The wireless Android has not worked since I purchased the vehicle on 8/29/2023. The local dealership has identified the radio as the reason and has one on order. The part has been on order since mid-October and there is no expected delivery date. I tried contacting the Chevrolet Resolution Center directly and never received a response. I then contacted the BBB and after the BBB contacted Chevrolet received a response from the Chevrolet Resolution Center. The representative could not provide an expected delivery date and promised to check with the local dealership and keep me updated. I then contacted my state's Attorney General's Office and then sent in a complaint to Chevrolet. A Chevrolet representative contacted me but could not provide any helpful information. That representative informed me the radio was not made by Chevrolet and that Chevrolet has no control over that vendor and had no way to track the order. The rep also stated she would check with the local vendor and provide regular updates as well as give me some Chevrolet award points as an apology. Chevrolet is not taking care of issues with their vehicles. The Trax forum has many entries from owners with similar issues. Given the regularity of ads I see on television and billboards concerning the dangers of distracted driving, and the hands-free laws in effect, I feel passive connections such as wireless Android connections are an enhancement to driving safely. Chevrolet is trying to shift the responsibility to the local dealership even though the local dealership has done everything they have dome to order the part and are following Chevrolet's procedures. Chevrolet is not fixing their issues and neem motivation from a higher authority.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555424November 16, 2023
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I bought my car in June of 2023 and after about 2 weeks of driving it I noticed when I drove 40-50 miles per hour my car would start to make a loud griding sounding noise... so last Friday November 10 2023 the dealership replaced the noise cancellation modeler and the noise completely stopped... which is great, but now my radio will not connect to any device wirelessly on apple car play... it only connects to the devices through blue-tooth only. we have tried 6 devices of mine, no luck, the dealership tried serval devices and they could not figure it out either... this is a major inconvenience because apple car-play was the main reason I bought the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555422November 16, 2023
UNKNOWN OR OTHER
I bought my car in june of 2023 and after about 2 weeks of driving it i noticed when i drove 40-50 miles per hour my car would start to make a loud griding sounding noise... so last friday November 10 2023 the dealership replaced the noise cancellation moduler and the noise completely stopped... which is great, but now my radio will not connect to any device wirelessly on apple car play... it only connects to the devices through bluetooth only. we have tried 6 devices of mine, no luck, the dealership tried serval devices and they could not figure it out either... this is a major inconvenience because apple carplay was the main reason i bought the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553147November 2, 2023
ELECTRICAL SYSTEM
Driver side power window does not work intermittently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552688October 30, 2023
UNKNOWN OR OTHER
Unknown. On October 23,2023, at approximately 1:10am, Car was parked and off, received notification that alarm was going off. When I check the vehicle, it was in flames. Boston fire dept extinguished the fire. Police report was made the following morning, October 24,2023. I've contacted GM and I am still awaiting response. Car was a brand new 2024 chevy trax. Geico insurance reported it to be total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11551067October 20, 2023
UNKNOWN OR OTHER
I have had the car for two weeks and now the driver side window has completely stopped working. I can’t roll the window up or down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547104September 28, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
My dash screen went blank several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545231September 18, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2024 Chevrolet Trax. The contact stated that while exiting or entering the vehicle, the doors failed to remain open. The contact stated that the doors closed independently if there was a slight wind or if the vehicle was parked on a slight incline with front of the vehicle pointed toward the incline. The contact stated that the doors had closed on his legs on several occasions while exiting or entering the vehicle. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 3,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541829August 31, 2023
FUEL/PROPULSION SYSTEM
THE EVAP PURGE PUMP SYSTEM FAILURE: it is available for inspection upon request. Pump recirculates engine unburned gasoline fumes to be re-burned by engine. Safety/risk - unburned fumes. Yes, on 07/23/23, a loud explosion was heard coming from underneath the vehicle and said problem was then confirmed by an auto part store by inspecting for a diagnostic code. On 08/01/23 the problem was confirmed by Ingersoll Auto Danbury, Ct. 06810; still awaiting for EVAP-PURGE-PUMP-Part to be received by the above dealership for future repair (repair part not received as of 08/30/23) still driving vehicle until repair. After the pump failure, the dashboard engine light appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536470August 4, 2023
UNKNOWN OR OTHER
The vehicle is very hard to control in high winds. I was driving down the highway on a very windy day the vehicle fishtailed the entire time. Almost rolled the vehicle it’s very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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