Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11160580December 10, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (GULF COAST CHEVROLET BUICK GMC, 1901 W FM 523, ANGLETON, TX 77515, (800)593-5226) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157096December 9, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
STABILITY TRACTION CONTROL LIGHT KEEPS COMING ON WHILE IN MOTION. WITH MAJOR OIL CONSUMPTION PROBLEMS. JUST IN REGULAR DRIVING I'VE HAD TRANSMISSION, AND REAR DIFFERENTIAL WORK DONE FIXED THE PROBLEM FOR A FEW MONTHS NOW BACK AGAIN WITH FLASHING CHECK ENGINE LIGHT. SAYING CYLINDER 6 MISFIRING. I'VE ALREADY SUNK IN OVER 4K IN THIS AFTER BUYING IT LAST YEAR IN DEC.OF 2017. AFTER READING COMMENTS THIS REALLY SHOULD BE A RECALL. WITH SO MANY OF THE SAME CONCERNS AND COMPLAINTS THAT HAVE BEEN LISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156744December 7, 2018
UNKNOWN OR OTHER
IN EARLY 2018, WE NOTICED A VERY SMALL CRACK IN THE DASHBOARD JUST ABOVE THE STEERING COLUMN COWLING AND DISCUSSED SAME WITH OUR DEALERSHIP. WE WERE TOLD THEY'D CALLED GM AND THEN ADVISED US THAT WE'D NEED TO PAY $800 AND THEY'D PICK UP THE REST. KNOWING THIS WAS NOT OUR FAULT AND HAD TO BE A DEFECT, WE REFUSED AND HAVE BEEN TRYING TO GET THE PROBLEM RESOLVED. SINCE THAT TIME, THE CRACK HAS NOW RUN TO BE SEVERAL INCHES LONG. THE DEFECTIVE DASHBOARD IS A SAFETY RISK. GM HAS KNOWLEDGE OF THE DEFECTIVE DASHBOARDS AND HAS DONE NOTHING TO RESOLVE THE ISSUE. GM HAD DEFRAUDED THEIR CUSTOMERS WITH UNFAIR AND DECEPTIVE CONDUCT AND HAS CONTINUED TO SELL/REPLACE DEFECTIVE PRODUCTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156445December 5, 2018
UNKNOWN OR OTHER
WHILE DRIVING ON THE FREEWAY AT ABOUT 60 MPH, MY SUBURBAN STARTED TO STALL WITHOUT WARNING, NO LIGHTS APPEARED ON MY DASH. LOCKS, RADIO AND FRONT LIGHTS STARTED TO GO OFF AND ON AND A COMPLETE LOSS OF ACCELERATION HAPPENED. WHEN COMPLETELY STOPPED THE ISSUE RESOLVED. STILL NO INDICATORS OF ANYTHING WRONG ON MY DASH, PROCEEDED TO MOVE THE CAR OUT OF THE FREEWAY AND THE SAME THING HAPPENED. MINUTES LATER THE CAR ACTED NORMAL AGAIN. THIS COULD CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155926December 4, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING VARIOUS SPEEDS, THE BRAKES FAILED AND THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL ALL THE WAY TO THE FLOORBOARD TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO STONEBRIAR CHEVROLET (9950 T-121, FRISCO, TX 75035, 214-446-7880) WHERE IT WAS DIAGNOSED THAT THE VACUUM PUMP FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,768.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155567December 3, 2018
SERVICE BRAKES
THE BRAKES TEMPORARILY FAIL WHEN APPLYING THE BRAKE PEDAL. THE FAILURE IS MOMENTARILY AND HAPPENS WHEN THE VEHICLE IS AT A COMPETE STOP AS WELL AS AT HIGHER SPEEDS. THE BRAKE PEDAL IS SOFT WITH LITTLE TO NO RESISTANCE AND WILL GO TO THE FLOOR AND THEN IT WILL IMMEDIATELY PRESSURIZE AND IT FEELS LIKE THE ANTILOCK BRAKES ARE ACTUATING. THIS HAS HAPPENED MULTIPLE TIMES IN A DRIVE THRU AND ALSO WHEN APPROACHING A STOP AT HIGHER SPEEDS. HAVE HAD THE BRAKE SYSTEM INSPECTED TWICE AND NO PROBLEMS CAN BE FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155625December 3, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TAKATA RECALL- ENGINE IS BEING REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155769December 3, 2018
AIR BAGS
THE AIRBAG LIGHT COMES ON WHEN DRIVING. ISSUES WITH AIRBAG WIRING UNDER SEAT. WIRING HARNESS IS ON BACK ORDER MEANING THIS IS A COMMON PROBLEM. GM SHOULD BE RECALLING AND TAKING CARE OF THESE ISSUES. WHEN ONE BUYS A 2017 SUBURBAN AND PAYING OVER $40K YOU DON'T EXPECT TO BE INVESTING MONEY TO BE FIXING SAFETY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155484December 2, 2018
SERVICE BRAKES
I LOOSE BRAKING WHEN GOING SLOW IN REVERSE. THE BREAK PEDDLE BECOMES HARD AND THE VEHICLE WILL NOT STOP. THIS HAS HAPPENED MANY TIMES AND ONLY IN REVERSE. THE DEALER SAID IT IS A KNOWN PROBLEM BUT WANTS $850.00 TO REPLACE THE BOOSTER. THEY SAID GM MAY REIMBURSE ME SOMETIME IN THE FUTURE. I DO NOT HAVE $850.00 AND SHOULD NOT HAVE THIS PROBLEM WITH A VEHICLE WITH LESS THE 60,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155359December 1, 2018
SERVICE BRAKES
BOUGHT VEHICLE NEW WITH ZERO MILES FROM CHEVROLET DEALER IN 2016. HAD APPROX 69,000 MILES WHEN THESE TWO EVENTS BELOW HAPPENED. THE FIRST INSTANCE MY WIFE WAS DRIVING ALONE AND AT THE END OF A LONG TRIP IN A HOTEL PARKING LOT IN NC CHARLOTTE AREA.. NO BRAKE PRESSURE AT A VERY SLOW SPEED AFTER COMING OFF INTERSTATE. VEHICLE DID STOP BUT PEDDLE HAD TO GO TO FLOOR.. THIS ON 10/20/2018 THE SECOND TIME, MY WIFE WAS DRIVING WITH ME AND MIDWAY ON A LONG TRIP, CAME OFF THE INTERSTATE IN SC TO GET GAS AND AT VERY SLOW SPEED WHILE IN THE GAS STATION THE BRAKE PEDDLE LOST PRESSURE AND HAD TO GO TO FLOOR TO STOP. 10/28/2018 HAS NOT HAPPENED SINCE THESE DATES AS OF 12/1/2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155395December 1, 2018
AIR BAGS
TAKATA RECALL -- MY DASH CLOSE TO THE PASSENGER SIDE HAS A VERY LONG SPLIT ACROSS IT DUE THE DEFECT WITH THE AIRBAG. THE SPLIT MATERIALIZED VERY QUICKLY. THE CAR WAS STATIONARY IN THE YARD. THUS FAR I HAVE NOT HAD ANY CONTACT REGARDING A SOLUTION TO GET REPAIR IT. MY CONCERN IS FOR THE SAFETY OF THE PASSENGER WHEN THE VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154920November 30, 2018
SERVICE BRAKES
WHEN DRIVING AT LOW SPEEDS, I.E. IN ROLLING TRAFFIC, OR IN LINE AT A DRIVE UP WINDOW OR CAR WASH, ALL BRAKE POWER IS LOST. ONLY WAY TO GET IT BACK IS TO GET RPM'S BACK UP HIGH AGAIN. SEEMS TO STRENGTHEN THE VACUUM BACK TO NORMAL. I WOULD HAVE TO PUT THE TRUCK IN NEUTRAL AND HIT GAS, THEN GO BACK TO DRIVE, AND BRAKES WOULD WORK WELL AGAIN. WITHIN ANOTHER HIT OR TWO OF THE BRAKES, PROBLEM WILL COME BACK. IT HAS HAPPENED OVER THE LAST 2+ YEARS, MANY MANY TIMES. AT LEAST 25-30 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155129November 30, 2018
ELECTRICAL SYSTEM
TAKATA RECALL. THE GAUGE CLUSTER STOPPED WORKING. NOW THE IGNITION AND AC WILL NOT WORK. OIL PRESSURE SENSOR READING WRONG. TOOK IT TO GET CODE READ AND 35 CODES CAME UP. HAD TO PUT ON A TOGGLE SWITCH JUST TO START IT. CANT SEE SPEED AND THAT MAKES IT VERY DANGEROUS TO DRIVE AT THIS POINT. THINK ALL OF THIS IS DUE TO WATER LEAK ON DRIVERS SIDE. STEERING CONTROLS STOPPED WORKING TODAY. THIS REALLY NEED TO BE A SAFETY CONCERN TO THE MANUFACTURER AS IT COULD REALLY GET SOMEONE HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155208November 30, 2018
UNKNOWN OR OTHER
THE CHROME ON THE INSIDE DOOR HANDLES IS SPLITTING CAUSING DRIVER AND/OR PASSENGERS TO CUT THEIR FINGERS WHILE OPENING THE DOORS TO EXIT WHEN THE VEHICLE IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11155214November 30, 2018
SERVICE BRAKES
OUR VEHICLE DID NOT BRAKE PROPERLY ON SEVERAL OCCASIONS. LUCKILY MY WIFE WAS ABLE TO HIT THE EMERGENCY BRAKE SO SHE DIDN'T GO THROUGH THE FRONT OF HER WORK. THE GARAGE ENDED UP REPLACING THE VACUUM PUMP AS IT WAS FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154675November 29, 2018
SERVICE BRAKES
HAVE REPLACED CALIPERS 3 TIMES SINCE AUGUST 2018. STARTED WITH SQUEALING OF BRAKES AND THEN TAKING TO MECHANIC TO FIND THAT CALIPER WAS "FROZEN" AND EATING UP THE BRAKE PADS. THE ABS PUMP IS NOT RELEASING APPROPRIATELY AND CAUSING THE BRAKES TO REMAIN IN A BRAKING MODE WHILE DRIVING. IT IS NOT BOTH SIDES AT THE SAME TIME. IT HAS ALTERNATED SIDES SO THE MASTER CYLINDER WAS RULED OUT AS AN ISSUE. INNER AND OUTER TIE RODS ENDS WERE REPLACED FIRST, AND THEN THE FIRST SET OF CALIPERS. THEN BRAKE HOSES, PADS AND ROTORS WERE ALSO REPLACED. AT THAT POINT, THE SQUEALING HAPPENED AFTER ABOUT TWO WEEKS OF DRIVING AND WE FOUND IT WAS A CALIPER STICKING. THINKING THAT IT WAS A FAULTY REPLACEMENT, IT WAS REPLACED AND DID FINE. TWO WEEKS LATER THE SAME HAPPENED WITH THE OTHER SIDE. THIS HAS HAPPENED ANOTHER TIME SINCE THE FIRST SET WAS REPLACED. AT THIS POINT MY MECHANIC HAD FIGURED OUT THAT THE ABS PUMP WAS WHAT WAS CAUSING THE ISSUE AND BECAUSE IT WAS SOMEWHAT INTERMITTENT, IT DIDN'T TRIGGER A CODE IN THE VEHICLE. HE WAS ABLE TO DO TESTING THAT SHOWED FAILURE ON THE SIDE THE CALIPER WAS NOT RELEASING ON AND THEN AFTER ABOUT 5 MINUTES, IT RELEASED, HE RETESTED AND IT PASSED. HE CALLED HIS OEM SUPPLIER WHO THEN TOLD HIM THIS WAS A "KNOWN ISSUE" AND THAT THERE WERE ONLY 5 OF THE PUMPS AVAILABLE NATIONWIDE AND ALL WERE SPOKEN FOR. ABOUT A WEEK LATER, THE REP LET HIM KNOW THAT THE PART WAS IN PRODUCTION WITH A SHIP DATE OF DEC. 3RD 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154747November 29, 2018
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. WHILE DRIVING AT AN UNDISCLOSED SPEED, THE DOORS BEGAN TO LOCK AND UNLOCK INDEPENDENTLY. THE CONTACT REACHED HIS DESTINATION AND TURNED OFF THE VEHICLE, BUT IT FAILED TO RESTART. THE VEHICLE WAS TOWED TO BASIL CHEVROLET (LOCATED AT 5111 TRANSIT RD, DEPEW, NY 14043, (716) 683-6800) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154591November 28, 2018
SUSPENSION:FRONT:WHEEL BEARING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2001 CHEVROLET SUBURBAN. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE EXPERIENCED INCREASED STOPPING DISTANCE WHEN BRAKING. THE VEHICLE WAS TAKEN TO COMMONWEALTH CHEVROLET (155 MARSTON ST, LAWRENCE, MA 01841, (978) 687-3000) WHERE IT WAS DIAGNOSED THAT THE DRIVER AND PASSENGER SIDE WHEEL BEARING ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V379000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 210,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154621November 28, 2018
SERVICE BRAKES
ON THREE (3) OCCASIONS, OVER A PERIOD FO A FEW WEEKS, AT LOW SPEEDS OR WHEN STOPPED, THE VEHICLE HAS DEMONSTRATED DEGRADED STOPPING POWER WHILE THE BRAKE PEDAL SEEMED VERY DIFFICULT TO DEPRESS. AFTER THE FINAL OCCASION, WHICH NARROWLY AVERTED A LOW SPEED COLLISION, AN INSTRUMENT PANEL ANNUNCIATOR WARNING TO SERVICE BRAKE ASSIST WAS DISPLAYED. THE VEHICLE HAS NOT BEEN USED SUBSEQUENTLY. IF THIS REPORT WAS SUBMITTED MULTIPLE TIMES, IT WAS BECAUSE IT APPEARED TO BE REJECTED, CITING "AN ERROR OCCURRED WHILE PROCESSING YOUR REQUEST." "REFERENCE #30.CD896783.1543450729.60A7C40"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154541November 28, 2018
SERVICE BRAKES
I WAS IN CAR LINE AT MY CHILDREN'S SCHOOL WITH MY CHILDREN IN THE CAR WHEN MY 2015 SUBURBAN BEGAN TO HAVE EXTREME BRAKING ISSUES. THE BRAKE PEDAL BECAME VERY HARD TO DEPRESS AND WOULD STILL ALLOW THE VEHICLE TO MOVE FORWARD NO MATTER HOW HARD I DEPRESSED THE BRAKE PEDAL. I HAD TO USE THE EMERGENCY BRAKE AND PLACE THE CAR INTO PARK. WHEN I HAD THE VEHICLE TAKEN TO THE CHEVY DEALERSHIP THEY INDICATED IT WAS THE BRAKE VACUUM PUMP WHICH WAS ALMOST $1,000 TO REPAIR. THE CAR HAS 45K MILES AND THERE WAS ZERO EARLY WARNING TO INDICATE A BRAKE ISSUE. THIS IS HIGHLY ALARMING AND DANGEROUS ESPECIALLY IF SOMEONE DID NOT KNOW TO USE THE EMERGENCY BRAKE TO ASSIST IN STOPPING A HEAVY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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