Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10596146June 16, 2014
EQUIPMENT:APPLIANCE:AIR CONDITIONER
CONSUMER WRITES IN REGARDS TO GM CUSTOMERS AND PASSENGERS THAT USE VEHICLE AIR CONDITIONING HAVE BEEN CONTAMINATED AND/OR POISONED. *SMD THE CONSUMER STATED GM DEVELOPED AN AFTER-BLOW RETROFIT KIT TO REMOVE EXCESS WATER FROM THE A/C EVAPORATOR CORE. THE CONSUMER STATED IN DECEMBER 2002, HE WAS IN THE VEHICLE WITH HIS WIFE, WHEN HE TURNED ON THE HEATER, THE AIR HAD MUSTY ODOR AND HE BEGAN HAVING TROUBLE BREATHING. HE TURNED OFF THE HEATER AND OPENED THE WINDOWS. THEY STOPPED A T A LOCAL CHEVROLET DEALER AND INQUIRED ABOUT THE ODOR, AND THEY WERE TOLD IT WAS A DESIGN DEFECT OF HVAC SYSTEM. THE AC EVAPORATOR CORE DID NOT ALLOW WATER TO DISSIPATE/EVAPORATE AND MICROBIAL GROWTH COULD OCCUR WITHIN 24 TO 48 HOURS. THE CONSUMER STATED THE DEFECT MADE HIS ENTIRE FAMILY SICK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598530June 16, 2014
SERVICE BRAKES
BRAKE FLEX LINES BETWEEN ABS AND MASTER RUSTED AND FAILED, TWICE, WITHIN 2 YEARS, BRAKE LINES RUSTED OUT BETWEEN 90-106 K MILES, GM DOES NOT MAKE THE PARTS ANYMORE, AND AFTERMARKET PARTS ARE SKETCHY QUALITY FROM CHINA! POOR DESIGN, CHEAP STEEL LINES, TOO THIN, AND NO SUPPORT OF THEIR PRODUCTS! CLEARLY GM HAS A MYRIAD OF OTHER RECALLS AND FAILURES, BUT THESE ARE BRAKES, A CRITICAL PART AND SAFETY COMPONENT IN VEHICLES THAT ARE SUPPOSEDLY THEIR BREAD AND BUTTER- IF YOUR GOING TO DESIGN SAFETY PARTS TO COMPORT WITH FEDERAL REQUIREMENTS, SUPPORT THE PRODUCT FOR REASONABLE USE WHICH IS 25 YEARS, BETTER DESIGNS. 3 BRAKE FAILURES IN 3 YEARS, OVER $1800 NOW AND NO PEACE OF MIND IT WILL NOT FAIL AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598549June 16, 2014
SERVICE BRAKES
WHEN APPROACHING AN INTERSECTION THE VEHICLE IN FRONT OF ME STOPPED QUICKLY. I APPLIED MY BRAKES QUICKLY TO STOP AND THE BRAKE PEDAL ALMOST REACHED THE FLOOR BOARD. I COULD FEEL MY FOOT JUMPING ON THE PEDAL AS MY TRUCK WAS ATTEMPTING TO STOP. A WEEK AFTER THE INCIDENT MY ABS LIGHT CAME ON AND HAS REMAINED ON AND THE DEALERSHIP STATES THIS IS AN ONGOING ISSUE. I UNDERSTAND GM HAS MUCH GOING ON RIGHT NOW BUT THEY NEED TO ADDRESS AND RESOLVE ALL THESE ISSUES BEFORE FAMILY'S LOOSE LOVED ONES. DO THE RIGHT THING GM ACKNOWLEDGE THESE NUMEROUS FAULTY BRAKE ISSUES AND GIVE US THE OPPORTUNITY TO FIX OUR VEHICLE INVESTMENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598285June 14, 2014
AIR BAGS, SERVICE BRAKES
I PURCHASED THIS CAR IN MAY 2013 WITH 76,000 MILES AS A CERTIFIED USED VEHICLE FROM A GM DEALERSHIP IN NJ. I NOTICED ON TEST DRIVE BRAKE VIBRATION FROM THE FRONT. BEFORE I PICKED UP THE VEHICLE THEY REPLACED NEW ROTORS AND CERAMIC BRAKE PADS. NOW AT 17,000 MILES LATER THERE IS VIBRATION AGAIN, ONCE AGAIN THE ROTORS ARE WARPED BUT THE PADS ARE PERFECTLY FINE. THE SERVICE MANAGER TOLD ME AND I QUOTE "IT MUST HAVE BEEN A HOT DAY AND YOU TOOK THE CAR THROUGH A CAR WASH WARPING THE ROTORS." IF GM IS MAKING THEIR ROTORS WITH NON-VIRGIN STEEL THIS CAN HAPPEN. I HAVE PREVIOUSLY OWNED A 2005 SUBURBAN WITH 100,000 MILES, THE ROTORS NEVER WARPED AND I ONLY NEEDED THEM CHANGED ONCE AT 55,000 MILES, I HAVE A LIGHT FOOT. IN 2010 I CHANGED MY 2005 SUBURBAN FOR A 2009 BUICK ENCLAVE THIS CAR WAS THE FIRST TIME I NOTICED IN THE 3 YEARS OF OWNERSHIP THAT I NEEDED ROTORS TWICE, IN 3 YEARS I HAD ONLY PUT 30,000 MILES ON THE CAR, SO THAT LEAD TO THE PURCHASE OF THE 2008 SUBURBAN. I CAN'T HELP BUT BELIEVE THERE IS SOMETHING WRONG IN THE MAKING OF THEIR ROTORS, THEY CHANGED MANUFACTURER MAYBE?? WITH THIS 2008 SUBURBAN I HAVE ALSO CONTACTED THEM WITH NO ANSWER OR REPLY TO THE FACT WHEN MY 12 YEAR OLD SON WHO WEIGHS 108LBS SITS IN THE FRONT PASSENGER SEAT THE PASSENGER AIR BAG LIGHT IS ON ONE MINUTE AND THEN OFF THE NEXT MINUTE. SOMETIME I CAN PUT MY PURSE AND A GALLON OF MILK ON THE PASSENGER SEAT AND THE AIR BAG LIGHT IS ON WILL DISPLAY. YET MY 108 LB CHILD OR MY 86 LB CHILD THE AIR BAG LIGHT WILL GO FROM ON TO OFF. SO THEY ARE MY TWO SAFETY CONCERNS, THE ROTORS WARPING REPEATEDLY AND THE AIR BAG LIGHT NOT WORKING PROPERLY WHICH GM HAS REFUSED TO COMMENT ON. THANK YOU. UPDATED 1/16/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597216June 9, 2014
ELECTRICAL SYSTEM
THE DRIVER SIDE SEAT HEATER RANDOMLY TURNS ITSELF ON. WHEN YOU TURN IT OFF IT COMES BACK ON AGAIN AND RANDOMLY CYCLES THROUGH THE VARIOUS SETTINGS. IT'S ALMOST A CONSTANT BATTLE TRYING TO KEEP IT TURNED OFF WHICH CREATES A HAZARDOUS SITUATION EQUAL TO, OR WORSE, THEN TEXTING WHILE DRIVING AS YOU HAVE TO KEEP LOOKING DOWN TO PUSH THE BUTTON, ESPECIALLY HERE IN FLORIDA WHERE YOU DON'T NEED (OR WANT) SEAT HEAT IN THE SUMMER. I'VE FOUGHT THIS TO THE POINT THAT I'VE WORN THE PAINT OFF THE SWITCH. IF YOU SEARCH THE INTERNET THIS IS A VERY PREVALENT PROBLEM WITH GM VEHICLES DURING THESE MODEL YEARS. I ALSO HAVE A 2006 GMC SIERRA THAT DOES THE EXACT SAME THING. I'VE BEEN TO AT LEAST 5 DIFFERENT DEALERSHIPS AND EITHER THEY CAN'T FIX IT OR THEY CLAIM THEY'VE NEVER HEARD OF THE PROBLEM. THAT CAN'T BE TRUE SINCE GM ISSUED A TSB FOR THIS PROBLEM BUT THE RECOMMENDED FIX (REPROGRAMMING THE DRIVER DOOR SWITCH) ACTUALLY DOES NOT FIX THE PROBLEM. IN FACT, WHEN THE DEALER REPROGRAMMED MY GMC IT ACTUALLY MADE IT WORSE TO WHERE IT HAPPENS MUCH MORE FREQUENTLY. I CONTACTED GM AND EVEN THOUGH I TOOK IT TO A DEALER 4-5 MONTHS AGO WHERE THEY COULDN'T FIX IT, GM SAYS I HAVE TO TAKE IT BACK TO THE DEALER (PAY ANOTHER $100 DIAGNOSTIC FEE) TO MEET THEIR POLICY THAT THEY WILL ONLY ADDRESS THE ISSUE IF YOU'VE BEEN TO A DEALER WITHIN THE LAST 30 DAYS. SOME REPORTS ARE THE SEAT HEATER ELEMENTS ARE SHORTING OUT. EITHER WAY THIS CREATES A VERY UNSAFE SITUATION FOR DRIVERS. GM SAYS I CAN PULL THE FUSE FOR THE SEAT HEATERS. HOWEVER, WHEN YOU REMOVE THE FUSE LABELED "SEAT HEATER" IT ACTUALLY DOES NOTHING. THE SEATS ARE STILL POWERED AND THE PROBLEM PERSISTS. THIS CLEARLY INDICATES AN ELECTRICAL PROBLEM AND DESIGN FLAW. THE ONLY SURE CURE IS TO REMOVE THE 30 AMP BREAKER UNDER THE DASH RENDERING YOUR DRIVER/PASSENGER INOPERATIVE. GM MUST FIX THIS PROBLEM BEFORE SOMEONE GETS KILLED FROM BEING DISTRACTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596782June 6, 2014
STRUCTURE:BODY
DASH CRACKED WHILE SUBURBAN WAS SITTING STILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596338June 5, 2014
AIR BAGS
I WAS DRIVING ON 7TH AVE AND A CAR RAN A STOP SIGN AT AN INTERSECTION. IT WAS DARK EARLY MORNING. I HIT THE CAR COMING ACROSS AND DROVE IT INTO A TREE.THE DRIVER IN THE CAMRY HAD TO BE CUT OUT OF HER CAR . MY CAR HAD THE FRONT END SEVERELY DAMAGED. ALMOST $10,000 DAMAGE TO MY CAR. THE AIRBAGS DID NOT ACTIVATE. I ASKED THE BODY SHOP DOING THE WORK AND THE STATE FARM INSURANCE CLAIMS PERSON ABOUT WHY THEY DID NOT WORK AND WAS TOLD THE ACCIDENT MAY NOT HAVE BEEN SEVERE ENOUGH OR THE ANGLE WE HIT DID NOT REQUIRE THEM TO DEPLOY. THE DRIVER IN THE OTHER CAR WENT TO THE HOSPITAL. AND I HAD KNEE SURGERY. I DO NOT KNOW THE STATUS OF HER INJURIES. I WONDER WHY MY AIRBAGS DID NOT DEPLOY AT SUCH A COLLISION AND IF THERE ARE OTHER SUBURBANS OUT THERE WITH THE SAME PROBLEM THE OWNER JUST DOESN'T KNOW OR WON'T KNOW TIL A COLLISION. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10595733June 3, 2014
AIR BAGS
HAD TO REPLACE SECOND FAULTY IMPACT SENSOR FOR AIR BAG ON MY VEHICLE. THIS IS LOCATED IN FRONT OF VEHICLE. THE FIRST REPLACEMENT OF THE OTHER SENSOR WAS JULY 26, 2013. THIS VEHICLE WAS NEVER IN A CRASH AND HAD NOT DAMAGE TO THE FRONT OF THE VEHICLE. WHEN THE AIR BAG COMES ON THEY TELL ME MY AIR BAGS NO LONGER WORK. MY FAMILY HAS A 2000 CHEVROLET TAHOE THAT HAS NEVER HAD THIS PROBLEM. I AM SURE THERE IS A LOT OF PEOPLE WHO WOULD NOT HAVE THIS ITEM FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594243May 27, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL* THE CONTACT OWNS A 2000 CHEVROLET SUBURBAN. THE CONTACT STATED A ROUTINE MAINTENANCE HE WAS NOTIFIED THAT THE BRAKE LINE WAS CORRODED. THE TECHINICIAN STATED THAT THE BRAKE LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 146,000. UPDATED 11/7/14*CN UPDATED 7/27/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594095May 26, 2014
SERVICE BRAKES
WHEN DEPARTING FOR THE DAY, THE BRAKE PEDAL WENT COMPLETELY TO THE FLOOR. THE STOPPING TIME OF THE VEHICLE WAS COMPROMISED. SINCE THE VEHICLE WAS BEING USED TO TOW A 19 FOOT BOAT, THE TRIP WAS ABORTED IN THE FIRST MILE AND THE VEHICLE WAS PARKED. UPON INSPECTION OF THE BRAKES, A SEVERE LEAKING OF BRAKE FLUID WAS DISCOVERED. THE BRAKE LINES WERE CHECKED AND EXTENSIVE RUSTING OF THE LINES WAS DISCOVERED. THERE WAS NO INDICATION OF BRAKE FLUID LEAKS OR REDUCED PRESSURE FROM ANY INDICATOR SIGNAL. THE FAILURE WAS SUDDEN AND UNEXPECTED AS THE BRAKES WORKED WITHOUT ISSUE THE PREVIOUS EVENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593986May 25, 2014
AIR BAGS, ELECTRICAL SYSTEM, STRUCTURE
DASH CRACK AT PASSENGER AIRBAG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593893May 24, 2014
STRUCTURE:BODY
TRIED TO OPEN REAR LIFT GATE AND WINDOW. COULD NOT ACCESS EITHER. THERE IS NO EMERGENCY ACCESS, NO KEY OR MANUAL ENTRY. TOOK IT TO MECHANIC, CHECKED ALL FUSES, NO FAILURES THERE. APPARENTLY, THERE IS A SEPARATE MOTOR FOR THE LIFT GATE AND WINDOW. I WAS TOLD BY THE DEALER, YOU CAN NOT JUST BUY THE PART THAT IS FAILING, YOU MUST BUY THE WHOLE MOTOR, AND COST IS $450+ ,JUST FOR THE MOTOR !! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593618May 23, 2014
AIR BAGS, STRUCTURE
DASHBOARD OF 2009 CHEVROLET SUBURBAN CRACKED IN 2 PLACES, INCLUDING AROUND PASSENGER SIDE AIRBAG AND ABOVE DRIVERS SIDE INSTRUMENT CLUSTER/STEERING WHEEL. CONCERNED FOR THE PROPER DEPLOYMENT OF THE AIRBAG DURING POTENTIAL CRASH DUE TO THE CRACKED DASH THAT SURROUNDS THE AIRBAG. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. HUNDREDS IF NOT THOUSANDS OF OTHER SIMILAR VEHICLES POSSESS THE SAME MANUFACTURING DEFECT IN THE DASHBOARD AND ALL HAVE REPORTED LARGE CRACKS IN THE EXACT SAME AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593616May 23, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT STATED THE REAR PASSENGER SIDE DOOR FAILED TO UNLOCK. THE CONTACT MENTIONED THAT THE DOOR WOULD ONLY UNLOCK MANUALLY FROM THE INSIDE OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WERE 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593763May 23, 2014
AIR BAGS
THE FRONT AIRBAG SENSOR HAS FAILED AND THE AIRBAGS ARE NO LONGER OPERABLE. THIS APPEARS TO BE AN ISSUE WITH THE YEAR AND MODEL OF CHEVY TRUCK. THIS SHOULD BE A RECALL ITEM DUE TO ITS IMPACT ON SAFETY. GIVEN THE LOW MILEAGE THERE IS NO LEGITIMATE REASON FOR THIS PART TO FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593369May 22, 2014
STRUCTURE:BODY
JUST BOUGHT THIS VEHICLE A MONTH AGO WENT TO OPEN THE REAR LIFTGATE AND IT WON'T OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593368May 22, 2014
ENGINE
DRIVING ON INTERSTATE ROAD AND THE VEHICLE CEASED RUNNING. PULLED OFF ROAD AND HAD TO BE TOWED BACK TO GARAGE. NO VEHICLE FUNCTION WORKED EXCEPT EMERGENCY FLASHERS. VEHICLE JUST "DIED" AND STOPPED OPERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593461May 22, 2014
SERVICE BRAKES
THE MASTER CYLINDER AND BRAKE LINE CAUSED A COMPLETE BRAKE FAILURE. ALL THE BRAKE LINES ARE SEVERELY RUSTED, COMPROMISED, AND ALL MUST BE REPLACED. FORTUNATELY THE FAILURE HAPPENED IN A RESTAURANT DRIVE THROUGH. MOMENTS BEFORE PULLING INTO THE DRIVE THROUGH, I WAS DRIVING MY DAUGHTER ON A BUSY ROADWAY WITH A 50 MPH SPEED LIMIT. I DO NOT FEEL BRAKE LINES SHOULD BE MADE OF MATERIALS THAT CAN CORRODE AND FAIL WITHOUT ANY WARNING WHATSOEVER. THE TRUCK IS VERY WELL MAINTAINED. WITH NON-CORROSIVE METALS AVAILABLE FOR BRAKE TUBING IT IS INEXCUSABLE FROM A SAFETY PERSPECTIVE. THE GOVERNMENT NEEDS TO ADDRESS THIS TO PREVENT CLEARLY FORESEEABLE INJURIES AND DEATHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593091May 21, 2014
SEAT BELTS
TRAVELING IN CONSTRUCTION IN MERGE LANE TAPPED ON BRAKES, DRIVERS SEAT BELT CAUGHT AND DID NOT RELEASE DRIVER APPLIED BRAKES TO AVOID COLLISION WITH A MERGING SEMI. THE SEAT BELT TIGHTENED EVEN MORE PULLING THE DRIVER UP OUT OF THE SEAT THE BACK SEAT PASSENGER HAD TO RELEASE THE BELT AFTER BEATING ON THE RELEASE LATCH. TAKEN TO DEALERSHIP IT WAS FOUND THAT BOTH FRONT SEAT BELTS WERE BINDING AND NOT RELEASING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10592464May 19, 2014
PARKING BRAKE:DRIVELINE:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL * THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN 1500. WHILE DRIVING 30 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL ALL THE WAY TO THE FLOORBOARD, BUT THE VEHICLE DID NOT DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE BRAKE AND FUEL LINES WERE SEVERELY RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 221,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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